1. What are the current information systems used within the organization?

Information Systems used in tendel hardware]

Executive Summary:

This report provides an overview of the information

systems employed within tendel hardware. It aims to
elucidate the various systems used across different
departments, their functionalities, and their
significance in supporting the organization's
operations and strategic objectives.

1. Introduction:

Tendel Hardware pvt.ltd relies on a suite of

information systems to facilitate its day-to-day
operations, streamline processes, enhance decision-
making, and drive organizational efficiency. These
systems encompass a wide array of functionalities,
catering to the diverse needs of different
departments and stakeholders.

2. Enterprise Resource Planning (ERP) System:

The cornerstone of [Organization Name]'s
information infrastructure is its ERP system. We
utilizes [SAP software ],{i.e system,application and
products in data processing} which integrates core
business processes such as finance, procurement,
inventory management, human resources, and
customer relationship management into a unified
platform. This system enables real-time data
visibility, standardized processes, and improved
collaboration across departments.

3. Customer Relationship Management (CRM)

System:

In order to manage customer interactions effectively,

[Tendel hardware] leverages [Fresh Desk]. This CRM
system enables us to track customer inquiries,
manage sales pipelines, analyze customer behavior,
and enhance customer satisfaction through
personalized engagement strategies.

4. Supply Chain Management (SCM) System:

To optimize our supply chain operations,
[Organization Name] utilizes [statista]which is a free
SCM software . This system facilitates end-to-end
visibility of our supply chain processes, from
procurement to distribution, enabling us to minimize
inventory costs, improve supplier relationships, and
meet customer demand more efficiently.

5. Document Management and Collaboration Tools:

To facilitate seamless collaboration and document

management, [Tendel Hardware] relies on tools such
as [Microsoft 365,Dropbox,slack], These tools enable
teams to share documents, collaborate on projects,
track tasks, and streamline workflows in a centralized
digital environment.

7. Human Resource Management System (HRMS):

[Tendel Hardware ]'s HR department utilizes [Bidhee

software] to manage employee records, track
attendance, process payroll, administer benefits, and
facilitate performance management processes. This
system helps streamline HR operations and ensure
compliance with regulatory requirements.

8. Security and Compliance Systems:

The organization relies on the [Gkavach] software for

Ensuring data security and regulatory compliance is
paramount for [Tendel Hardware]. We employ robust
security measures and compliance systems,
including firewalls, encryption technologies, access
controls, and regular audits, to safeguard sensitive
information and mitigate cybersecurity risks.

2. How do these systems support various business functions such as finance, operations,
marketing, and human resources?

ERP System: ERP systems streamline operational processes by integrating functions such
as inventory management, procurement, production planning, and order fulfillment.
They enable efficient resource allocation, inventory optimization, and supply chain
coordination.
Supply Chain Management (SCM) System: SCM systems enhance operational efficiency
by optimizing logistics, managing supplier relationships, tracking inventory levels, and
ensuring timely delivery of goods and services.
Document Management and Collaboration Tools: These tools facilitate collaboration
among cross-functional teams, streamline workflows, and improve communication,
thereby enhancing operational agility and productivity.
 Customer Relationship Management (CRM) System: CRM systems enable marketing
teams to manage customer data, track interactions, personalize marketing campaigns,
analyze customer behavior, and nurture leads throughout the sales funnel.

3. What are the main challenges or pain points experienced with the existing information
systems?

Integration Issues:

Cost Constraints

Data Quality and Integrity

User Adoption and Training

The major challenges areas are design, data, cost, and operations

4. Are there any specific business processes that could be improved or streamlined through
better information systems?

Automate tasks and streamline communication, allowing for quicker decision-making and
increased productivity. For instance, information technology can help businesses collect,
store, and analyze large amounts of data, making it easier to identify trends and make
informed decisions.

Data Analytics and Business Intelligence

5. How is data currently managed and stored within the organization?

The management and storage of data within an organization typically involve various
strategies, technologies, and processes to ensure that data is organized, secure, accessible,

and compliant with relevant regulations. Here are some common practices for managing and
storing data within an organization
6. What security measures are in place to protect sensitive information and prevent data
breaches?

Firewalls, anti-virus software, (Kaspersky , Norton ) and anti-spyware software(Red Shell,

system monitors, tracking cookies, and Trojans.)

7. How do employees access and interact with the existing information systems?

Every employee has their working emails and they are trained to use the application software
and work under the decision of the owner of the company itself

8. Are there any regulatory compliance requirements that the organization needs to adhere to
regarding information systems?

As the organization follows VAT on every product they sell to the customers also they do their
billings and auditing under nepal government law

9. What are the organization's future plans or goals regarding information systems and
technology infrastructure?

(1)achieve operational excellence;

(2) create new products, services, and business models;

(3) improve customer and supplier intimacy; (4) improve decision-making

(5) establish a competitive advantage;

and

6 survive

Digital Transformation Initiatives:

Enhanced Data Analytics Capabilities

Sustainability and Environmental Responsibility

Customer-Centric Solutions:
10. How does the organization handle technology upgrades and system maintenance?

The organization has its own IT department who handles the technology and also upgrades
the technology by checking it from time to time and does upgrading making Decisions on
their meetings , Also they pay the applications software sum of 65000 annually

11. Are there any plans to integrate new technologies such as cloud computing, artificial
intelligence, or data analytics into the existing information systems?

yes, there are plans to integrate new technologies like

User Training and Change Management

Artificial Intelligence (AI): AI technologies such as machine learning, natural language

processing, and computer vision to automate tasks, gain insights from data, and improve
decision-making .involve integrating AI capabilities into existing applications, business
processes, and customer interactions

Cloud Computing: Organizations is planning to migrate their existing infrastructure,

applications, and data to cloud-based platforms such as Amazon Web Services (AWS),
Microsoft Azure, or Google Cloud Platform (GCP).

12. How does the organization ensure that information systems align with overall business
strategies and objectives?

essential for organizations to maximize the value of their technology investments and drive
business success.

Strategic Planning

Executive Leadership and Governance:

Business-IT Alignment Processes

Performance Measurement and Evaluation

Flexibility and Adaptability

13. What measures are taken to ensure the continuity of operations in case of system failures
or disruptions?

is crucial for organizations to maintain business continuity, minimize downtime, and mitigate
the impact on customers, employees, and stakeholders. Here are some key measures and
best practices taken to achieve continuity of operations:

Business Continuity Planning

Data Backup and Recovery:

Disaster Recovery Planning

Employee Training and Awareness

Regular Testing and Drills

14. How are user training and support provided for the information systems?

Initial Training Sessions

Customized Training Materials

Peer Mentoring and Coaching

User Support Resources

Continuous Training and Professional Development

Feedback and Evaluation Mechanisms

15. What metrics or key performance indicators (KPIs) are used to evaluate the effectiveness
of information systems in the organization

The effectiveness of information systems within an organization can be evaluated using a

variety of metrics and key performance indicators (KPIs) that align with the organization's
strategic objectives, operational goals, and desired outcomes. Here are some common
metrics and KPIs used to assess the effectiveness of information systems:

System Availability

Response Time and Performance:.

User Adoption and Usage:

Data Quality and Accuracy

Cost-Benefit Analysis

Security and Compliance

Customer Satisfaction and Feedback

Business Impact and Strategic Alignment:

Change Management Effectiveness: