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Inside The Hidden World of Legacy IT Systems - IEEE Spectrum
Inside The Hidden World of Legacy IT Systems - IEEE Spectrum
AD VE RTI SE ME NT
FEATURE COMPUTING
INSIDE THE
HIDDEN
WORLD OF
LEGACY IT
SYSTEMS
How and why we spend trillions to keep old software going
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6/27/22, 5:05 PM Inside the Hidden World of Legacy IT Systems - IEEE Spectrum
BY ROBERT N. CHARETTE
“F
IX THE DAMN UNEMPLOYMENT SYSTEM!"
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AD VE RTI SE ME NT
AD VE RTI SE ME NT
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6/27/22, 5:05 PM Inside the Hidden World of Legacy IT Systems - IEEE Spectrum
Starling maintains all its own code and does an average of one
software release per day. It can do this because it doesn't have
the intricate connections to myriad legacy IT systems, where
every new software release carries a measurable risk of
operational failure, according to the U.K.'s bank regulators.
Simpler systems mean fewer and shorter IT-related outages.
Starling has had only one major outage since it opened, whereas
each of the three largest U.K. banks has had at least a dozen
apiece over the same period.
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COLOR KEY
YEAR ORGANIZATION
2018 Lidl
COLOR KEY
As a risk consultant for businesses and a slew of three-lettered U.S. government agencies,
Contributing Editor Robert N. Charette has seen more than his share of languishing legacy
IT systems. As a civilian, he's also been a casualty of a legacy system gone berserk. A few
years ago, his bank's IT system, which he later found out was being upgraded, made an
error that was most definitely not in his favor.
He'd gone to an ATM to withdraw some weekend cash. The machine told him that his
account was overdrawn. Puzzled, because he knew he had sufficient funds in his account
to cover the withdrawal, he had to wait until Monday to contact the bank for an
explanation. When he called, the customer service representative insisted that he was
indeed overdrawn. This was an understatement, considering that the size of the alleged
overdraft might have caused a person less versed in software debacles to have a stroke.
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“ 'You know, you're overdrawn by [US] $1,229,200,' " Charette recalls being told. “I was like,
well, that's interesting, because I don't have that much money in my bank account."
The customer service rep then acknowledged it could be an error caused by a computer
glitch during a recent systems upgrade. Two days later he received the letter pictured
above from his bank, apparently triggered by a check he had written for $55.80. Charette
notes that it wasn't the million-dollar-plus overdraft that triggered the letter, just that last
double-nickel drop in the bucket.
The bank never did send a letter apologizing for the inconvenience or explaining the
problem, which he believes likely affected other customers. And like so many of the failed
legacy-system upgrades—some costing billions, which Charette describes here—it never
made the news, either.
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