Pregunta 1

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Enunciado de la pregunta
Every business wants to _____ their customers happy.

Seleccione una:

a. leave

b. have

c. feel

d. keep

Pregunta 2
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What TWO reasons for not wanting to complete a customer satisfaction
form does the text mention?

Seleccione una o más de una:

a. It's useless.

b. It takes a long time.

c. It's uncomfortable to do it when you've had a bad experience.

d. It's boring.

Pregunta 3
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Enunciado de la pregunta
Some companies have found an alternative to customer satisfaction
forms and they now offer their customers the possibility to fill out a
virtual form. True or false?

Seleccione una:

a. True.

b. False.

Pregunta 4
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Virtual customer satisfaction forms are _____ as their traditional
counterparts.

Seleccione una:

a. not the same

b. the same

c. better

d. equally

Pregunta 5
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According to the text, which THREE different areas are you likely to find
in a virtual customer satisfaction form?

Seleccione una o más de una:

a. Spaces to rate your experience.

b. A spot to suggest improvements.

c. A space to write personal comments.

d. An area to fill in your personal information.

Pregunta 6
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If a hotel or a restaurant realizes that a guest had an unpleasant
experience, they feel they only have lost a customer. True or false?

Seleccione una:

a. True.

b. False.

Pregunta 7
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What are TWO reason why it's a good idea to include your personal
information in the customer satisfaction form?

Seleccione una o más de una:

a. It gives the business another opportunity to impress you.

b. Businesses are not worried about losing potential customers.

c. They are likely to offer you some form of compensation.

d. You will receive a nice apology letter.

Pregunta 8
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The text encourages people to fill out customer satisfaction forms. True
or false?

Seleccione una:

a. True.

b. False.

Pregunta 9
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Match the expressions from the text and their meanings.

Respuesta 1
Keep To make sure that you know all the most recent facts about something.
abreast.

Respuesta 2
Counterpart Something that has the same purpose as something else.
.

Respuesta 3
Something that w orries you.
Concern.

Pregunta 10
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Match the verbs from the text and their meanings.

To consider that someone or something has a particular quality.

Respuesta 1
Rate.

To add all the necessary information on an official document.

Respuesta 2
Fill out.

To tell people your opinions or feelings about something.

Respuesta 3
Voice.

To recognize and correctly name someone.

Respuesta 4
Identify.