PRESENTED BY-: GROUP-03

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 VENDOR

CONTRACTOR /
SUB- SUPPLIER
CONCTRACTOR
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CHALLENGES IN CONTRACTOR-CLIENT RELATIONSHIP

• NOT INVESTIGATING CONTRACTOR’S TRACK RECORD

• OVERLOOKING THEIR INDUSTRY’S BUSINESS CULTURE
• COMMUNICATION GAP
• NON-TRANSPARENCY IN PROCESSES
• BURDENING THE ALREADY OVER-BURDENED CONTRACTOR
• FORGETTING RELATIONSHIP AT THE TIME OF DAMAGED DELIVERY
• INEFFICIENT CONTRACTOR TRAINING
• AVOIDING THE NEED TO NURTURE
• CONFLICTS OVER CONTRACT
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 • Trust between the purchaser and vendor
• Personal relationship between the parties
Strong buyer- • Responsiveness in communication
vendor • Valuable consultation, education or tools
relationships provided by vendors
have: • Demonstrated knowledge of the
company’s products, services and business
model

Weak buyer- • Lack of responsiveness

vendor
• Disagreement on financial terms
relationships
have: • Inadequate speed of delivery
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THE CLIENT & CONTRACTOR
SATISFACTION MATRIX
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Wherever Possible,
Focus on the
Make the Take Time to Build Start with a Proof of
Fundamentals –
Relationship a Win- the Relationship Concept
Always
Win
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• GOOD WORKING CONNECTION BETWEEN THE CLIENT AND THE CONTRACTOR

• PERFORMANCE METRICS TO ASSESS THE CONTRACTOR'S DEVELOPMENT

• COOPERATE IN
ORDER TO ADDRESS ANY PROBLEMS
1. HTTPS://THECONSTRUCTOR.ORG/CONSTRUCTION/CONTRACTOR-ROLES-RESPONSIBILITIES-CONSTRUCTION/37538/

2. HTTPS://WWW.SANAGLOBALPROJECTS.COM/CONSTRUCTION-KNOWLEDGE-BASE/ROLES-OF-CONSTRUCTION-
COMPANIES-CONSULTANTS-AND-CLIENTS-IN-CONSTRUCTION/

3. HTTPS://WWW.HSEBLOG.COM/ROLES-AND-RESPONSIBILITIES-OF-CLIENTS-AND-THEIR-CONTRACTORS/

4. HTTPS://WWW.SOFTWAREADVICE.COM/RESOURCES/DEALING-WITH-DIFFICULT-CLIENTS/

5. HTTP://WWW.COOKBROSHOMES.COM/BLOG/HOW-CONTRACTORS-FRUSTRATE-THEIR-CLIENTS/

6. HTTPS://WWW.CONSEPSYS.COM/2019/01/16/RELATIONSHIP-BETWEEN-CLIENT-AND-CONTRACTOR-OVERCOMING-
TYPICAL-ISSUES/

7. HTTPS://WWW.FORCONSTRUCTIONPROS.COM/BUSINESS/BUSINESS-SERVICES/ARTICLE/10910308/THE-
CONTRACTORS-BEST-FRIEND-04032013-LESSONS-LEARNED-FROM-A-FRUSTRATED-CONTRACTORCUSTOMER

8. HTTPS://WWW.HFSFINANCIAL.NET/4-WAYS-A-CONTRACTOR-CAN-BUILD-TRUST-WITH-A-FRUSTRATED-CLIENT/