1.

The behavioral science approach to management focuses on the psychological and

sociological processes (attitude, motivations, group dynamics) that influence employee
performance. TRUE
2. The human relations movement refers to the approach to management and worker
productivity that takes into account a person’s motivation, satisfaction, and relationship
with others in the workplace. TRUE
3. Physiological needs: these needs are not related to the survival and maintenance of life.
These include food, clothing, shelter etc. FALSE
4. Social needs: these needs include need for love, affection, belonging or association with
family, friends and other social groups. TRUE
5. Ego or esteem needs: these are not the needs derived from recognition status,
achievement, power, prestige etc. FALSE
6. Self–fulfillment: it is the need to fulfill what a person considers to be his real mission of
life. TRUE
7. Individuals differ in terms of their attitudes, perception and value systems. Therefore,
they react differently to the same situation. TRUE
8. People are not working in an organisation have their needs and goals, which may differ
from the organisation’s needs and goals. Management should achieve fusion between
organisational goals and human needs.FALSE
9. Informal leadership, rather than the formal authority of supervisor, is more important for
setting and enforcing group standards of performance. TRUE
10. By nature most people enjoy work and are motivated by self-control and self-
development. TRUE

IDENTIFICATION:
1. Quantitative management makes use of computers and mathematical techniques to sift through
financial statistics to select stocks. The quantitative approach applies statistics, optimization
models, information models, computer simulations, and other quantitative techniques to the
management process.
2. Management Science?This branch of management theory focuses on the development of
mathematical and statistical models as a simplified representation of a system, process, or
relationship as models, formula, and equations.
3. Operations Management? is a field of management focusing on efficiency, effectiveness, and
producing or organizational systems, process, and functions used in the manufacture of goods or
provision of services.
4. Planning Phase: Employees discover the problems in regular operations and their root-causes.
Employees conduct comprehensive research and collect relevant data.
5. .Doing Phase: Employees develop and execute strategies and plan to address identified problems.
ENUMERATION :
1-3: Give the 3 primary branches of quantitative management include:
Management Science
Operations Management
Management Information Systems
2- 6 Give at least Some of the primary techniques applicable to Quantitative Management include:
 Theory of Probability
 Sampling Analysis,
 Correlation / Regression Analysis,
 Time Series Analysis,
 Ratio Analysis,
 Variance Analysis,
 Statistical Quality Control,
 Linear Programming,
 Game Theory,
 Network Analysis,
 Break-Even Analysis,
 Waiting Line or Queuing Theory,
 Cash-Benefit Analysis, etc.

7- 10 principles of lean management

 Value Identification
 Value Mapping
 Operational Mapping
 Value Pull
 Efficiency