APPLYING FOR THE

JOB
UNIT 1
 Applying for the job
● Hard skills and Soft skill
● Making Importance of good communication skills
● Job search process .( Looking for Ad-Applying-Interview 1,2 &3)
● Understanding Job Advertisements.
● Job Application
● Resumes and CVs
● Cover Letters
 HARD SKILLS VS SOFT SKILLS

• Hard skills are job-related competencies and

abilities that are necessary to complete work, while
soft skills are personal qualities and traits that
impact how you work.
• Hard skills are often applicable to a certain career;
soft skills are transferable to any type of job.
 IMPORTANCE OF GOOD
COMMUNICATION SKILLS
• Communication skills are at the top of the soft skills list because they are
vital to professional success. You will need to communicate with
customers, colleagues, or vendors, whatever the job. This also includes
communicating via phone or email.
• Strong communication skills will allow you to get your point across. Also,
you will be able to agree with those around you. Apart from
communicating your ideas, you should also be a good listener. Actively
listening to those around you will help you solve problems and be a
better team member.
 Verbal Communication and Non Verbal
Communication
• Communication skills describe how you interact with the people you work
with — from your boss to your friendly colleague to an important client.

• Communication isn't just one skill; it's a combination of how you listen, speak
and write as well as your body language.

• These skills are vital in getting your ideas across in a meeting, sharing status
updates on a project, or effectively negotiating with a coworker about how to
move forward.
Verbal Communication and Non Verbal
Communication
 NEGOTIATION
• Negotiation skills are a set of abilities and techniques that enable
individuals to reach mutually satisfactory agreements or settlements
when dealing with others, often in situations involving conflicting
interests or differing viewpoints.
• Effective negotiation skills are valuable in both personal and professional
contexts.
 key components and strategies related to
negotiation skills
1.Communication: Clear and concise communication is essential in negotiations.
2.Preparation: Thoroughly research the subject matter and the individuals or
parties involved in the negotiation.
3.Emotional Intelligence: Manage your emotions effectively, and show empathy
and understanding towards the emotions of others to build rapport.
4.Problem-Solving: Approach negotiations as a collaborative problem-solving
process rather than a win-lose situation.
5.Flexibility: Be open to compromise and alternative solutions.
 key components and strategies related to
negotiation skills…
6.Patience: Negotiations can be time-consuming. Stay patient and
persistent throughout the process.
7.Active Listening: Pay close attention to what the other party is saying and
ask clarifying questions to ensure you understanding.
8.Body Language: Non-verbal cues can convey confidence and
professionalism during negotiations.
9.Conflict Resolution: Be prepared to handle conflicts and disagreements
diplomatically.
10.BATNA (Best Alternative to a Negotiated Agreement): Identify your
BATNA, which is the best outcome you can achieve if the negotiation fails.
 key components and strategies related to
negotiation skills…
12.Ethical Considerations: Conduct negotiations with honesty,
integrity, and ethical principles in mind. Avoid manipulative tactics or
deception.
13.Closing and Follow-Up: Clearly summarize the agreed-upon terms
and ensure that all parties have a shared understanding. Follow up
with any necessary documentation and commitments to ensure that
the negotiated agreement is executed.
14.Feedback and Improvement: Reflect on your negotiation
experiences and seek feedback from others.
 Active Listening:
• Non-verbal cues, like nodding or maintaining eye contact,
demonstrate active listening. These signals indicate your
engagement in the conversation and your respect for the
speaker, improving your listening and communication
skills.
• Example: During a team meeting, maintaining eye contact
with the speaker shows that you are actively listening and
valuing their input.
PUBLIC SPEAKING
 EMPATHY
• Empathy is a fundamental soft skill that enhances communication,
relationships, and conflict resolution. It is an essential trait for individuals
seeking success in their personal and professional lives, as it fosters
understanding, compassion, and effective collaboration with others.
1.Effective Communication: Empathetic individuals are better listeners and communicators.
They can perceive subtle cues in verbal and non-verbal communication, making interactions
more meaningful and productive.
2.Conflict Resolution: Empathy helps in resolving conflicts by allowing individuals to see
issues from different viewpoints and find common ground. This skill is invaluable in
managing disputes and fostering cooperation.
3.Leadership: Effective leaders with strong empathy can connect with their team members
on a deeper level, motivating and inspiring them. Empathetic leaders are also more attuned
to their team's needs and concerns.
4.Customer Service: In customer-facing roles, empathy is essential for understanding and
addressing customer needs and concerns. It can lead to higher customer satisfaction and
loyalty.
5.Teamwork: Empathy contributes to better teamwork by creating an environment of trust
and mutual support. Team members who understand and respect each other's feelings are
more likely to collaborate effectively.
6. Conflict Avoidance: Empathetic individuals can detect and address potential issues
before they escalate into conflicts. By understanding and addressing concerns early on,
they can prevent unnecessary disputes.
7. Cultural Sensitivity: Empathy helps in recognizing and respecting cultural differences.
This is crucial in a globalized world where people from diverse backgrounds interact
regularly.
1.Negotiation: In negotiation, empathy enables individuals to understand the needs
and motivations of the other party, facilitating the creation of win-win solutions.
2.Emotional Intelligence: Empathy is a key component of emotional intelligence, which
is critical for self-awareness and understanding the emotions of others. It contributes to
better decision-making and interpersonal relationships.
3.Personal Relationships: Empathy is vital in maintaining healthy personal relationships.
It allows individuals to connect with loved ones on a deeper level, offer support during
difficult times, and celebrate joys together.
 Conflict management
• Effective Communication: Conflict management emphasizes open and constructive communication. This skill helps individuals
1.

express their concerns, listen actively, and engage in productive dialogue, which is valuable in all aspects of life.

• 2. Problem-Solving: Conflict resolution often requires creative problem-solving. Individuals with strong conflict management skills
can analyze complex situations, identify root causes, and develop practical solutions.

• 3. Emotional Intelligence: Understanding and managing emotions is crucial in conflict management. This soft skill helps individuals
remain composed, empathetic, and responsive during conflicts, fostering better relationships.

• 4. Teamwork: In team settings, conflict management enhances collaboration. Individuals skilled in resolving conflicts can prevent
disputes from undermining team cohesion and can guide groups toward consensus.

• 5.Leadership: Effective leaders are adept at managing conflicts within their teams. They set an example for others, promote a culture
of open communication, and facilitate resolution when disputes arise.
.6.Decision-Making: Conflict management involves making decisions that balance the
interests and needs of all parties involved. This skill contributes to better decision-making in
various contexts, from project management to personal relationships.

7. Adaptability: Conflict situations often require individuals to adapt their approaches and
strategies. Flexibility in handling conflicts is an essential soft skill that allows for more
successful outcomes.

8.Customer Service: Conflict management is invaluable in customer-facing roles. It helps

individuals handle customer complaints and concerns professionally, resulting in improved
customer satisfaction.

9.Conflict Avoidance: Preventing conflicts before they escalate is a key aspect of conflict
management. This skill involves recognizing early warning signs and taking proactive
measures to address issues constructively.
10.Negotiation: Conflict management often involves negotiation to reach mutually beneficial
agreements. Negotiation skills are essential in resolving disputes and making compromises that
satisfy all parties.

11. Ethical Decision-Making: Conflict resolution requires ethical considerations. Individuals skilled
in conflict management are more likely to approach conflicts with fairness, integrity, and a focus
on ethical principles.

12. Stress Management: Managing conflict can be stressful, but conflict management skills help
individuals cope with and reduce stress associated with confrontations or difficult conversations.

13. Improved Relationships: Effective conflict management fosters healthier and more positive
relationships, both personally and professionally. It enables individuals to build trust and
understanding.