Margaret O'Keeffe Lewis Lansford Ros Wright Evan Frendo Lizzie Wright My’ Lab ‘Online Workbook and Resources BusinessLD Handenblslls 12>Creradvie 13 >communcnion 1.42 Business: 15.2 witing: Eis sill: Bldg pert Netware iirducng yas! Vides andere Utmig @caees Video: sung ———Ustening rAdvceon Mode rail UI ni, she sovepopanene gpa tomy frag youre? interven, reabuane Yteale Grammar Advice ant Panna language: Fanconallanguige: —Fanclonallanguage: Reading oh, ‘ile sagpetions ‘ing uestomtoould Neworingarectees Fommalandinol ale Desay ‘rominton Pronunciation "appr cent language inte Trosresips34) pvOceNe(p LIA) ade Bulgrappet Take Metngaecitar Grammar: BP Acros oie: wings Semblg:Avsghow agai Mcaneseenofdegee earn inpoveanonineCOnesaton Saari m ore Ieroducion rai EST 2LDsprsecnamy 229Themesy 23 Communion 24? Sunes: 2.5? Wing Enais- isu ‘beings otematmesages— Atonpont ‘meron oe Bigs mda: ies: naion ing four Maer Ema win Uti ey oy Sresinconpouk! eng vocamotmenages —onports Bee cars AeabanSecosané FOSIIEINPNOS —Fyenallnguge: —Fancallnguage? —Funcionallnguage: ccs aes tens Imerapaganicaing Lningsvowen Nenponts oo Popernsenhses Malig:8g0k ron hetero mesoge Groomar BP wilané winesin sare sue tger Proc Twicteneavacenat pongo ceanmor Fosse SSvennpiramter menage Tate actin Seatac tentang 0 eine Vain: Astor) Ta Osasiondng 2reeing 31> Piet 32>lagesale «33 )Communiaton 3.4 tuinesails, 3.5 Dwg Ena maigenet oes sicmsrtis Mees isand restate tineing: Thee ana Vide: Besohing>—Ustning: 44stane-up Maden: Ema———_steig: «> Gammar Compacts pblemithasedle meeting Ieqiesinganupiote —_Undesanéngpet andsiprtes i Fuconllanguage: —Funconallangunge: ens Fromanion _—“mclondlnpupe —angtrndghng—Menghreomaon agony Semin rapanepndeg—epcn Gemma: Bona) lonspenah, Cerpucomipis) ASICS SAN] emrupoeneeing rsh Top Spang oogne EH Facet conyn foes a responding oisructns “eal Listening 0 sobatbnes Speitng 090 rec Tae choose: tagoges,(FET 5.1 Innovative 5.2> Product testing product design Video: BUEatsa Reading: A dream odin product development Grammar: Present Perfect, Simple with just, already Technolog innovation Descrdng imovatwe products and yet Pronunciation: > Pronunciation Numbersofsyliablesin > Contrastvestress words (p16) one Projectnnovation in. Speaking: Atypical day business ‘work 5.3 > Communication sills: Managing Information| Video: B&Managing information| Functional language: Asking open and closed questions Task Getting feedbackon presentation sls os (ier aus ae 6.1 Saferyatwork 6.2) Being security. conscious Video: EUHealthand Listening: Security saferyatacompany —__measuesin the Vocabulary: Health and workplace safeyy Grammar: Modal verbs ree of prohibition, obligation wale and no obligation Pronunciation: ‘> Phrasing and pausing one Writing: Email about new security measures Mgerrereee 7.1 Airline customer 7.2) Hanging onthe service telephone Video: Customer Listening: 4>Complaint servceintheairine about aservice Industry Grammar: Verb + Vocabulary: Customer tosinfntivor-ing sevice Pronunciation: Projet: Designa premium > Unsressed syllables service atthe end afasentence (p17) Writing: A complaint on company forum 6.3 Communication shlls: Dealing with disagreement Video: 1 Deaing with disagreement Functional language: Explainingrules and requirements Task Convincing someone cof your arguments 7.3 > Communication stills: Responding to ‘customer concerns Video: EXSolving customer problems Functional tanguage: Responding to customer Task Deal with customer complains 5.4 Busines sls: Selig a product ning: 4 Two sles presentations Functional language: Describing features and benefits Take Present a product 6.4 > Business sls: Dealing with confict Lstening: 4 Discusion abouta problem at work Functional language: Resolving aconfct Pronunciation: > stressin phrases ue Taske Resolving a conflict, 74> Busines sls: Genersting and presenting ideas Listening: ‘© Teainng day on customer service Functional language: Discussing and presenting ideas Pronunciation: latroducing atopic gun ‘Task Generate and present ideas 5.5 > Writing: Product review Mode text: Product Functional language: Language of reviews Grammar: BP Ore of adjectives before nouns Task Write a review 6.5 > writing: Instructions and warnings Model text structions conusing equipment funciona language: Instructions and warnings Grammar: BP Liking wards fortime Task Guidelines for company sat 7.5 > writing: ermal ‘thankyou email Model text: 4 thank you" email Functional language: Opening, giving details and sing a'thankyou’ email Grammar: BP some (of any. allof, mast (of na none (of) Task thank you email Reading and listening: # Market research Test Choose product to evelop Business workshop > 6 near) Reading: Safety and security Listening: Fisk assessment Task Prepare visitor safety and security report eee Part J Reading: Customer complaints Listening: Dealing with angry customers Task Turn fiure into Video: Blimproving ‘communication in the workplace Vocabulary: Digital Grammar: Fist and communication second conditional Project:Communication Pronunciation: survey > Conditional sentences un ‘Speaking: Solutions to ‘communication problems, 8.3 > communication skills Closing a deat Video: BxClosing a deat Functional tanguage: Gosing deat Task Tyingto close deal 8.4 Business sks: Talang about printies Listening: Setting priorities Functional tanguage: Talking about priorities Task Prositiing EE 85> writing:shor report Modeltext:Ashortreport Functional language: Introduction, fndingsand recommendations Grammar: [Past Perfect Simple Pronunciation: Contractions in speech (eu Task Writea short report. Cee sy) eens ‘pues a Communication problems Reading: Ema exchanges abouta probien Task Recommend ways improve communicationTransferable skills Lesion outcome: eas can use octal ole and pesonal putes, Careers advice Lesson outcome: Learn vse aang pater, hing adver and making siggesions Communication sls: ulin rapport sso outome Learners areanarof mpl ways tobe ‘apport afist eens and a range! propa wet. Business skills: Neworeng Trandelesas Vocabulary ranserabiesis Proees Wing eb desciption LUsenng Crees a8 pagame (Grammar: Adie and seston ‘Speaking: Advsng how ogre anne rfle ling appr Funcioral language: king cuestonstabuld apport Tas Buding appari shor canvesaton Lstenng: Aceon etwering Functional language: neering careers vert Tas Meeting eters careers ever Model ex ena irecingourselh Fancioral anguage: orl formallanguage Grammar Aero dere Tas Wwiteanintodution ena Grammar reference: 9113 > «iia feet’ Lead-in 22 pager sePronnctonbnk Mads > nr 9 Lookat the jos below. Discuss how some ofthe transferable sks from Exercises & and 7 are necessary for each ob, ‘accountant constuction worker factoryworker jouralst_ personal trainer polican profesionalathlete salespeson_teather 1LOA workin pis. Think ojo: one om Exercise, oe you know abou or one you woul ike too \Wrtedom henameetheah, 9 pesonaltaine acura sespeion + Lst3-Sthinsthe person neds tod.e9 lad cases ne core of company money. net stoners denis thatthe person needs have totale care othe ‘esponsitesyasvelied Use slo bers Gon 7, oryour oun es Write jab description based on ‘your research, © Work with another pair and read each ather's job description. oes your partners description: lst3-5 things the person needs todo? identity els that the person needs to have to take cae of the ‘esponsbiltiesyou'velsted? D Circle any sil or personal ‘qualities that you think have been used incorrecty Would you tke to apply for the job? Why / Why now? + How successuly have you achieved the lesson outcome? Give yourselascore from {need more practice 105 1knom this well SeateeamieMAIR Goto Seaseszmemin MyEnglshlbtoreiectonwhatyou ave aitListening 1. Workin pairs or small groups. biscuss the questions. 1. Canyourname three or four diferent socal media patforms? 2 Whatrote does social media payin nding ane jo? 3 Whatinformation does an online profile ona professional networking siteusvallyhave? 4 |sthere anything you should avoid putting nan online role? What? Why? 2 Have you ever received any advice about your career? Talk about: + wiv gaveittoyou + whatheshesaid + ifthe advice was useflinany way '3-Workin pars or small groups. Read the situation and answer the questions. Arecent graduate ha phone a carers advice programme toaskhow hecan |. tale tnnc penne 1 Whatadvicedoyouthinkhegets? 2 Whatadce would you give? 4 $01 Listen to the programme. Were any of your ideas from Exercise 3 mentioned? What ade ed the host ge? 5 Listen tothe programme again. Decide if thee sentences are reo fale 1 Thecalerhas eet ad bine 2 He doesrtinou ow onakeconacs nisin. 3 Thehost does rconmend sng profesional networking tes 4 Tecalerwans advice abut how improehisonine profi 5 Tehost asthe clerforpeicexanpls tht show hs quates 6 Thecaleshasexperencein we design 7 ehasexperene fan outdoor 8 Helikedthehostsadce stow could you oon the hosts hc? What cities do you do that show transferable? enjoy epaig ny ca Tat ston' hati god with ay hands: Grammar Advice and suggestions© Choose the correct option in italics to complete the sentences, 1 Why don't you send /to send an email to some companies? 2. How about fo set up/ setting up your own website? 3. You should to research | research the companies you'e interested in 4 Whynot try make/ making a video for YouTube? 5. You ought to spend / spending some time improving your online profile 6 You could think to think about meeting some people who work in the industry 7 What about asking / to ask your teacher for some help? =D page 118 See Grammar reference: Advice and suggestions 8 Correct the errors in these sentences. 1 Youshouldr*t to use words that explain the obvious - ke hard-working, Why don't you trying giving more details about your IT skills? Should you show your transferable kills rather than explaining them. What about join some online groups to make more contacts? Why not to try writing a blog about your experience? You could doing some volunteer work, then addit to your profile How about to include mare information about your hobbies? You ought give some information about the languages you speak, Teacher's resources extra activities Listening 9 4102 Listen to the second programme. Answer the questions. 1 Wasthe expert’ advice inte ist programme useful or not? How do we know? 2 Whatproblem does the caller havenaw? LOA Match the halves of the host's questions. Then listen again and check. 1 Whatcan! ‘a what was your problem? 2 Canyouremind me - b right? 3 Whydon't youtell me ¢ help youwith today? 4 Yourearecent graduate, dno kids? 5 Andyoutesingle- € which is more important: money or excitement? 6 Whynot try asking yourself aboutthe twojobs? B Match the answers with questions 1-6 in Exercise 10A. Listen again and check. {a One looks very interesting, but not very wel paid. The Yep, that’sme. otheris probably abit boring, but the money is ood. Yes that's ight, b_Wespokea few weeks ago. and stllhave a problem. ‘Thats the problem, Jenny - really cant decide! My professional networking profile it wasn’t working ‘LA Atthe end of the recording, Jenny says Let me ask you a few more questions. Work in pairs and think of 3-5 more questions that Jenny might ask the caller. B Work in pairs, Act outa continuation of the dialogue to another group and compare ideas. logue. Then present your > page 114 See Pronunciation bank: Voice range Speaking 12 Read the online profile and other information on page 126. With a partner, give advice to the person who wrote the profile, so he/she can improve it. ‘13, You are going to roleplay helping a friend set up a profile on a professional networking website. Student A: Turn to page 126. Student B: Turn to page 128. B When you have finished, change partners and do the roleplay one more time. SoeEp EOI TERRIER EIT EE A RR 5 Lead-in Goto MyénglishLab for extra video activities. Option a E232 Option 8 E133 Reflection Learners are aware of simple ways to bulé rapport at frst meetings and can use a range of appropriate questions. Read the definition of building rapport. Discuss how you can build rapport with someone you meet for the firs time. Building rapport is about developing a shared understanding with another person or group of people that facilitates and improves communication. Insmall groups, think of two examples of spoken and non-verbal (body language) techniques for building rapport with new colleagues or students in your class. spoken: asking questions, non-verbat: lean forward slightly if siting) 13.1 Watch the video as Daniel and Alex prepare for the graduate trainees’ induction meeting and answer the questions. 1 How does Daniel describe Beata? 2 Whatis Jessica ooking for in an employee? 3. What dowe learn about Alex? 4 What does Alex do to try to build rapport with Beata? {In small groups, discuss which is the best approach (Option A or B) for Beata to take as she meets members of the team for the first time. As a class, decide which video to watch firs. Option A ~ Beata tries to build rapport by listening to her new colleagues. Option B ~ Beata tries to build rapport by demonstrating her knowledge ofthe product and the company, Watch the videos in the sequence the class has decided and answer the same questions for each video. 1. How does Beata try to build rapport with Alex/Jessica? 2. Isshe successful? Why /Why not? 3. What willbe the long-term effect of this? In pairs, discuss what you have learnt from the two options about building rapport. G]134 Watch the Conclusions section of the video and compare what the speaker says with your answers in Exercise 4, Note down the main learning points about building rapport. Reflect on how you build rapport when you meet someone for the first time. Then work in pairs and discuss these questions. 1 Which of the verbal techniques mentioned in Exercise 18 do you use in your language? 2. Which of the non-verbal techniques do you use? 3 Which of the techniques you have seen would you like to learn or stat using? Which do you consider especially useful?tangwage 5.BUSINESS SKILLS 14> Networking aD sxccccanare JOB FAIR: Lead-in LA inpairs discus these questions 1 Whydo people ated careers evens? hat areemployeslooing fer at 3 areersevent? ave you ever attended careers event? What was your experience? ‘Work pais Look at thes tipe on how to prepare fra careers event. Choose ‘the three most important is for you. Explain your choles to another pai. Look atthe is of atending companies and target those thatinerestyouost pace ‘De afieto colec busines cards and oes esearch your target employers ad reper of questions you want to ak ‘ete an oni rie Preparea sor. professanaiavaducton your epee strengths cerita mn goats Dress profesional 2s fyeuweregoing tan intense Aree, npn eta tine or aating your target employes Listening 2A 4201, usenandcomplte the advice on networking ata carers event. f | aeretrewro ayaa marine In smal groups, discuss what you think ofthe advice the recruiter gave 3A 4106 tia and Jamie ae atending 3 carers event They both speak a Sen, 2 recuter rom aagespecalsed trove agency. ten othe tw carves Who was beter prepared Elo lamie? © Listen again and answer the questions. 1 How i Ela prepare forthe carers ever? 2 water sis and ulations an oft company? 3. what wasthe outcome of te canversation wth Ben for Bla? 4 viata can ane afer te compan? 5 Hon did Janie prearetr the crerseve? 6 whacwastre outomeaf he conesaton wih Bento amie? 7 ow old aad ami ave been beter prepared? workin pairsand css the question. 1 Hom eyo fiat oui fo youtonetwrkatacaeers event? 2 Whatculdyoudots preparer this tpeat5A Work in groups of three. Roleplay a meeting at a careers event between Functional Networking at a careers event language 4, Complete the questions and phrases from the two conversations in Exercise 3 with the words and phrases in the box. Then listen again to check your answers. 10 C Here are more phrases that you might use during @ conversation. Put them into the correct category in the table above. 1 That'sinteresting. 5 Ub-huh 2 Doyouhave afew minutes to explain .? 6 ight. 3. Irealy appreciate your time, thank you 7 Canttalkt Teacher’ resources: 4 Could igive youa call next week to discuss extra activities this in more detail? a recruiter for a web design company, Your World, and a candidate for a job. There are three candidate profiles: each person will take the roles of recruiter, candidate and observer once. Student A recruiter': Read the information about Your World on page 126. Student B (candidate): Choose one ofthe candidates ‘on page 128 and read his/her online profile. Student C (observer: Look at your instructions on page 130, B Take a few minutes to prepare, then roleplay your ‘meetings. Remember to show interest and close the conversation when appropriate. © When you have finished, listen to the observer's feedback. Discuss how easy or difficult itis to participate in a conversation with someone you Fave usemet. shar your group's ideas with the class. have you achieved the lesson outcome? Give yourself a score |O(Ineed more practice to $1 know this wel. ySelf-assessment in MyEnglishL.ab to reflect on what you have learnt eeWRITING < i> 15) Emails - Introducing yourself eee TST Learerscanwriteanemailinvoducing themselves to work colleagues Lead- 1a feadthetwoemaisbelow and choose thecorect_ 2 Laokatthe emails agai, tthe phrasesin blue options in tales, frombserese inte the cet place nis abl, Ds [Tir femat—[srfomat From Greting | Functional language Before fr poston ina very sma a ‘Sweden. However, “nantes * ination | [om] | — 18 Write these words and phrases inthe corcect place inthe table above. Some phrases may be used in both formal and informal emails. [ estwtes, Good morning Helen Uhavebeen appinedasthe new Marketing Manager ‘hopetameetyoualsoon sending hs eral inode msl Fm Alexis Pinar and | want to introduce myset to Schad ootshajobol ASE you 'e just started work reas the new Asistan Designer. | finished *study / studying business finance ecard atures inne, and mec fo be worng Myre ob was customer Services Manager here's ait cay tac ast my tse at ferhaps wecn meetup cvs unch today Yours Faure soon tn OF —e—=—v [oki frvard to nrg with 0 a eee, BD teers races ras par Theemal contains examples of adver of degree Goto Iyenleh ab for optional grammar werk. |B Which of these emails do you thinks more formal? D page 18 see Grammar ference Aves of deseeLead-in Learners can use vocabulary related to iferent sectors andindusties which drive economic activity. 1 Lookat the photos fom pan Whatcan you see? What other iconic images represen He cunt 2 discuss these questions 1 Inwhatwaysdo you thnk Japanis very traditional andin what waysisitvery modern? 2 Howhas Japanese popular culture had an impact onthe worl? Give examples 3 HowhasJapanseindusty had an impact onthe word? Give examples. 4 What do these Japanese companies make or do? (Ganon Mitubshi Nikon Wintendo SofBank Sony Toyota VIDEO 3A tookatthe list ofindustres. Tick|s) the ones you predict will appear ina video about the development of Japan's economy. agriculture cars energy electronics finance fishing 18 EY20% Watch the video and check your predictions. 4, ecideif these sentences are true (Tor false (F. Watch the video again and check. Then correct the incorrect sentences We ink ofthe USA eadingin the internet technology sect. Japan sthe second lagestindustriaised economy in the world ‘The country’s bank and financial market ae an important part ofthe economy, Japan was iow to use robosin car manufacturing Japanese cars werent popular nother countriesin the 1970s, Japan's car manufacturers continue toivent new veces in the twenty fest century ‘The Sony Walkman was revolutionary product because tas ery heap, Both Nintendo and Sony el popular video game consoles Discuss the question. According tothe vdeo, tow was apan able to bul astrong carindusty? ‘What two examples f more reentinovatonsin Japa’ cr industry ae mentionesin the video? 3 ae we lve today? oe2.1 © Japan's economy Vocabulary Sectors and industries 6 Complete te extracts from the video using the words and phrases inthe box. Japan ___. whch ines ance, tage, entertainment tours, and unt oramasve three-quarters of apa ttal econanicoutpat Butithasbeen pars _ The’ industries that have made the mast labalimpact industiyhas been particulary successful ‘7 Match the three economic sectos(A-Cl with the descriptions and the examples (1-3). Economie sectors ‘A Pimary “8 Secondary “ €Tetxy Description and evamples 1 Thisivolues using raw materials to develop and bul produts. ramples incl the manufacturing andconstuctonindusties socalled he service sect ths incudes all the commercial services that connect products and series with consumers. Examples arefinancial series, tate tousm industry as wl as transportation als includes ther public and privat services seduction and heath cae ‘Thisinolves working with basic materials For example. extraction ofraw materials agrcutureand fishing Wt the correctindustry and sector nett each group (1-8 bank, credit cardcompany insurance agent campsite cruise stp hotelchain feriture make steel factory texte manufacturing Coalmining gasenvacin olding animal farming, cop growing, wine producing aie course port chemical plant, pharmaceutical company bats factory clothes shop, restaurant, sopemarket. Look atthe types of businesses in Exercise 8 and discuss the questions Which ofthe sectors andindustris mere important inthe pastn your counter elon? Fan ofthese industries ecined, do you ow why? Teachers resources: NEO eto nee >& h sectors and industri ‘LOA Workin pairs or small groups. esearch one industry thats actin yourcounty oregon. Find out some of long ean22> The energy industry eames can use the as Simple and Past Continuous to tkabout past events Lead-in 1 matchwors om each cicleto form compound nouns. climate fost bill change (eeetiety otal renenable fuel warming panels nic sae ae a 2A complete the questions witha compound non fram Exercise. 1 Canyourame wo ypesftatonaland > 2 Whataresone ofthe adanagesofinsaing onyour home? 3 Whichoftheseis nota Coa gas wood 4 oyouthnk safecing the meatier where you le? How? ' Workin groups. Answer the questions above. D page’114 see Pronunciation bank Stress in compound nouns nd noun phrases Reading 3 Look atthe social media poston the left. What was the problem and what deo thnk akc abut i alo 4 ead eft paragraph othe anil and check your predictions. akon Seed ‘5 Read the whole article and answer the questions. sherman | wendy ie cheat) ft etepoe sso 2 lwht on wns lose owe Rs ee? Reontendwe'o8giem | 3 yharypecteanpnys Toa? We was tng in he dark. thought we realy must, someting bout tis. 4 Whatwas snfean abut Total buying two-thirds of Sunfone? 5 What futur rethere forthe cl andgesnduy? mm) 5 what options oes the wie sy the oad asides? G Discuss the questions. 1. Inwhat ays does it make good o: bad busines sense forbigol companies to move nee into renewable energies? cenraacivtes 2 Why doyouthnkthetranston rm fos fuels to renewable energies will elon?2.2 >| The energy industry Grammar Past Simple and Past Continuous 7A Look at the phrases from Mark’s post. What is the tense of the verbs in bold? Je was snowing a stright How do we form these tenses? 8 Complete the sentences with Past Simple or Past Continuous. at about nine o'dack we were Y | 1. Weusethe __ to.give some background detail to the main story for example, lst watehing TV winen suxenty describing the weather atthe time hide Ser want ut 2 Weusethe for an action in the past that was interrupted. It also describes actions or events in progress at a specific moment in the past 3 Weusethe for shorter finished actions or events, which can interrupt a longer situation or action in progress We also use it witha series of short, completed actions and while betore the. While | was sitting inthe dark, I thought we really must do something about this 4 Weoften use when before the D page 119 Se Grammar reference: Ps Simple and Pas Continuous & choose the correct option in italics to complete the sentences. 1. She was studying / studied T when she started / was starting her first business, 2 He told / was telling me he wanted to quit his job white we had / were having lunch. 3. While | presented / was presenting the slides, the electricity went out / was going out. 4 We got / were getting tired so we decided / were deciding to have a break. 5 What did you do / were you doing this morning? | tried / was trying to phone you twice. 6 thought was thinking about Carla when she phoned / was phoning me. 7 Itsuddenly started / was starting to rain while we sat / were sitting in the park. 8 When! got /was getting tothe office, everyone already worked / was already working. QA Student A: Complete the article using the Past Simple or Past Continuous form of the verbs in brackets. Student B: Turn to page 127. G = Y How it started the Airbnb name came from. They charged $80 each a night. Asthey® (wave) their guests goodbye, they G Airbnb’s co-founders, Joe Gebbia and Brian Chesky, were ‘thought they had a new business concept - the idea of a Z friends from design school in New York. In 2007, they sharing economy. G (Share) an apartment in San Francisco. They In the summer of 2008 they had 800 listings but the site go 3 (both /look) for work and having ahard time” (not make) any money. So they * G paring even When hey’_—___ (he aden Sa ie siiaeth gy nero conference was coming Francisco, cityShotels to find out what problems people ’ (have) with G |were fully booked, they (decide) to offer their the service. They found that many of their ist Y fully they ey many: ing photos Y esac pte wi Se ae ung aiesnerfeoors anand designed a simple website and soon*__{fin °___take) photos of people's apartments. Today, 7 three paying guests who slept on airbeds on theirliving-room _Airbnb has hosted over 35 million guests in 34,000 towns and G floor. They even cooked their guests breakfast and that's where cities around the world. oe Nr ashes reseurors Make brief notes about the story in your article and tell your partner th ches eso ry in your article and tell your partner the story using your notes. Writing 10A choose title from the box and write a short story. Use the example story and notes on page 127 to help you. Write 120-150 words. ‘Amemorable day at work/university What stressful day at work ‘Thatwas nightmare journey/meeting The holiday oa lfetime B Work in pairs. Tell each other your story then ask questions to find out more.> 3> COMMUNICATION SKILLS y Ore TT UCU sce Uc Nee came Pres Lead-in 14 thinkaboutmeetingsinyour coun. ier pting a speaker ding a meeting Considered postive ornegtvel? expan yur thoughts toa parner 18 Workin ois and dics the statements, Do you agre or dsagres Why Why not Topartcpteefecttyina meeting oureedt 1 Istenootbes 2. ikquesonstobesureyouhae ndestoad 3 preparer contbtonin advance 4 oeernteaptameone even you dsgre whiner 5 berspect een youdsogee wth someone VIDEO 2a £9231) Watch the video as Beata prepares for an induction meting wth the Soe aan coe Steer anata tn : Soe diabsensor 1 Ewomedisa mutinational/ global player family busines. 2 Ewomed curentiy employs ore than 145/ fewer than 145/145 people. 3 Ewomedisuccessfulin Europe /Easter Europe / China. 4 pain free way womed recently wonacotractto supply hospital children's home chan of tomanage rugstorsin Baath a device for diabetes patents. your diabetes, 58 desc initesthe audience to ask questions 2s weg along Workin pairs and iscusthe questions 1 What doesshemean? 2. Whatmigthapen aa reatof ths intation? oo Tetatiomreeri art Teoatemoresesener qn seal ups css whi the bes apreachfpton Art fo Besta Toca ne canstreah take as she patpatesin Jesic’induction presentation. Asaclas, decide fthentesimandteness || which video to watch rst ee Option A- Besa should esas of qustonstshow seismotvated and enthusiast. Option 8 Bextashulsten carly and ony ast questions whenitisealy necessary ideasin the sequence the clas ha decided and answer the questions2.3 >| Communication skills: Dealing with interruptions Functional Interrupting and dealing with interruptions language 7. ook at this extract from the video. Which phrases in bold are a) accepting an interruption, b) asking permission to interrupt, c) going back to an earlier point? Beata: Sorry tointerrupt, Jessica Jessica: That's OK Please go ahead. Beata: Whenyou say blood sugar’, do you mean glucose”? Jessica: Glucose. Exactly, yes. Graduate 2: Ah, good, thanks. lwas wondering about that, too, Jessica: So, as | was saying, .. no more pricking of fingers How does Jessica prevent Beata's final interruption in Option A? Match the expressions (1-10) with the correct category (a-d) What dd you want to say? _ {Asking permission to interrupt Sure, please continue. _ bb Accepting an interruption Excuse me for interrupting, _ Preventing an interruption Can just finish (my point? 4. Going back toan earlier point Sorry, just have one more thing tosay.__ Canl justsay something here? Before you speak, let me ust ay The point was making was Going back to what was saying 10 fi couldjustask you wer aneaune no 8 Work in small groups. Choose a situation and roleplay the conversation using phrases from Exercise 7. Students offering advice: interrupt the conversation several times. 1. Student A asks for directions tothe nearest restaurant. Students 8 and C have different directions. 2 Student 8 wants to know how to make an omelette. Students A and C have different instructions. 3. Student C wants advice on the best way to study English Students A and 8 have different pieces of advice Teacher's resources extra activities > page 114 See Pronunciation bank Stress in phrases for turn taking 9A Workin groups. Choose one of the scenarios or think of one of your own. Your company or place of study wants to: 1 introduce a compulsory system of car sharing for anyone using the car park. 2 close the onsite company restaurant. 3 relocate your department to cheaper premises several kilometres away. B Think of arguments for and against the scenario. f necessary, ‘urn to page 127 for example arguments. Decide which arguments you agree with. © Hold a meeting to discuss your scenario. Choose one person to lead the meeting. Take turns to say what {ou think, and allow other people to speak. Use appropriate expressions to interrupt and respond to interruptions. D Atthe end, discuss how well the group participated in the meeting. How could you improve your approach to turn-taking in future?p) 4> BUSINESS SKILLS Voicemail messages feet Learners can use a range of expressions to leave a clear and concise voicemail message. Lead-in 19 impairs, compare how many times you listen to voicemail messages before you understand them, Why? © Insmall groups, discuss why itis sometimes difficult to understand a voicemail message, e caller doesn't leave his/her fu © How do you feel about leaving a voicemail message in English on a scale of 1-5 (1= very comfortable, 5 = totally uncomfortable)? Explain your thoughts in pairs. Listening 2a 4201 Anyais the assistant to the Human Resources Manager, Emma Newman. Itis Monday morning and Anya has four voicemail messages. Listen to the first three messages and tick the correct box. petawoter | doy | oO Ga dh aller caller? | i 8 4202 Listen to message 1 again and complete the information below. Listen ‘as many times as necessary. oe CALLER: DATE/TIME: 12 March/9.15 — | Q ‘CALLED ) RETURNED YOUR CALL REASON FOR CALL:?_D ACTION: = (Cl PLEASE CALL ACTION DEADLINE: wit cate AGAIN COMMENTS: *_ BA 4203 Listen to message 4, What is/are the aims) of the message? The caller is... 1 askingforaction. 2 askingforinformation, 3 asking foracall back. © Listen again and tick (V) the things the caller did. 3 ‘ Leave her contact details o Repeat her contact details a Offer an alternative communication mode [_] a2.4 >| Business skills: Voicemail messages Functional Leaving a voicemail message language 4. complete the phrases from message 4 below. necessary, use the audioscript on page 148 to help you. Identify herself Thisis__—_ z= State the reason forthe call Emma asked _—_ Request action Can she also _ Leave her contact details Incase Offer an alternative communication made Maybe she can Provide deadline tm Finish the call 1 1 2 3 4 5 6 7 5 Match the sentences/questions (a-K) with the categories (1-7) in Exercise 4A, Please call me back andl go over the issue with you in more detail b think my previous message may have been cut off, so|'m calling again. © It'sThom. spell that for you: that’s T for Tango, H for Hotel, O for Oscar, Mfor Mike 4 Mynumber is 0081 for Japan, then 03-9245-6229. That's 0081-03-9245-6229. € Thisisa message for Colleen Baker. £ Could you calle back on my mobile? 9. My name's Kaori Akiba from UC!-Toky. fh {look forward to hearing from you i Could you getback tome by Monday? eta iecouies J Faliketo discuss. in more detalif possible extra activities Can you send me an email ora text message so we can we fix anather time to speak? 5A Work in pairs. Student A: Go to page 128. Student B: Go to page 130. Read the information and prepare your message: write notes, review the useful phrases in Exercise 4 and practise leaving your message. B When you are ready, record your message for your partner. Your partner will listen and write down your message. C Use the checklist below to review the messages. Reflect on what went well, what didn’t go well and how you can improve next time. Then change roles. 3 Requested action go 4 eft his/her contact details a 5 Offered an alternative ‘communication mode oO Oo o 6 Provided a deadline 7 Finished the call one + How successfully have you achieved the lesson outcome? Give yourselfa score from 0(I need more practice) to 5 (know this wel. | + Go toMy Self-assessment in MyEnglishLab to reflect on what you have learnt.Functional language Teacher’ resources entra actives The email contains examples of wil and going ‘oferthe future. Goto IyEnglshlab for optional grammar work WRITING Emails - Action points ‘Learners can ritean emai conainin action points from a meeting. 1A 4204 Listento the meeting between Alice, Matthew and Stanley and Complete the key action points below. Te Propet tre Sbjct: Foy mene As you know, we ae going to buid a factory in Indonesia next year. The project wll ineove alt of orgonsaton an planning, so we had» meeting wih Stanley Dongoran, our Indonesian partner, yesterday to discuss the next Stages. Here are the hey action points which resulted from the meting KEY ACTION POINTS + get cence fom Indonesian + sit Indonesia next » ‘bank account for factory ihe bosiess premises, + organise other necessary wiew candies for’ postion * book ‘and accommodation ~ Matthew by tomorrow ing next Monday. We expect Board Please not that there will bea ful eam me everyone to attend B Check your answers with the audioscrpt on page 148. 2 Lookst the tps for writing an email thatincudes action points. Complete the tablewith examples ofeach tip from the emai above Toe ramps 1 Giebriefbackround abou the meetng hich ed tothe aeons pois, 2 Lstthe pits nthe orderin which you ust dothen. 3 Usethesame ganmatcal stucureat the begining of ever acon pine. /Addtename of the peson whois going todathe askifpssble Putte date youwant the task ished possible D> page 119 see Grammar efeence will and going to {lookat the points. Then listen to the meeting and are going to do them. Delete any which are not a partner. an points for informing people about the \ wath tefoma rfl msi? ow {your partner use? What ideas inp email?Project management Lesion outome snes an se eabulary rested opojec manogener| Large-scale projects Lesson outcome ene can understand and practise ming ‘ompartons Communication skills: Ging nstrctons Lesson outcome: etn ae are of ferent aysfteling people what to d,and can est range af phrases fo ving and Fesponcing a esti, ard standing ther ound Business sls: Meetings Updates andacton Lesson outeome: lesmescan use arang of expressions giv anirecove updates and to discuss flow up action tes. Business workshop: p92 | tion: 5 |, Pronunciation: 31 Sess derives wars | 2Weaklemsinconpartons 9115, Frojectmanagenent ocabulayWanagngpeets Mordbuling-verbs and nouns Project projec dering a lessons ean Listening Teal Grammar Conpstvesandsuprtes Speaking: Chasing te winning bs er Functional language: Ging adesponding sri, Sardng your gue Tis Gog ard esponding to introns Lsenng Asap meeting Functional anguage: king or nding pes Tas An uptemeeing adel te: requesting anupcte Functional language: sng or rmatin Gea en009h Task Ema equestingan vate mar reference: p12 r7€Project management vectra opt mH do you most agree with ich Lead-in 1 oisussyourvews on thesecommens Wi Sete 2) res ts better to Mave 2 1a avrg deta sched ine proach to work » Theo way todoeetio et 2 etad schedule anda Be ici 1 ieee anda apiness. pen 1 re antrum ous yourmoney ore relaxed nee to do sto organise your Ufeardhave re going wo watch a video about London’ Millen Bridge, which Yate rng nat wa sd asl 0 YOu Ow oan you guess why the ridge was closed? 150211 ateh the vdeo and check your ideas problem? How? \watch the video again and decd these sentences are tru (1 o faze (F The problems wth the bridge were arightmare because many people were hurt Some pope ossing the bridge ei The designers expected thee ta besome maverentin the Bridge ‘Trepijec manages dinar toreduce ik. er cesng the bridge one ofthe mostmportantjobs was to det the problem andfnd alton, 6 Theproblem nas caused by peopl racing tothe sight movement of the bridge 7 Foing the bidge eqreda lof entra tine and money. 8 Nom; Londoners dor’ ike sg the ridge because they fel aad fit Did the engineers solve the 4, Workin pisorsmal groups Dis thes questions. 1 Thnk ater amp of post orpadctling an becoming es Teacher's resour ee Teachers 2 Somepeope silt lleiom Bdge th WoblBiae!D0 you thnk this teanthe ig bys be sen 53? Why hy nat? Vocabulary Managing projects 5 complete the sentences rom the vide sng the word and phrases inthe bo. anicpating budget ileones predict projec managers ‘iskmanagenent kregter setback 1 TheMilensum Bridge o reg tg da 2o.enthemilennium, eho was 2c 2 One ofthe central parts ofa anew plan of what to do, which is c0'n9! chedles andagesng oes lum Bridge forthe we!ERR Mestre cucu Word building - verbs and nouns G Complete the table with the correct word forms. verb ‘noun manage construct D — management » movement investigation ‘communicate | identify 1 solution add D 2 attachment decide E 7A. Choose the correct option in italics to complete the sentences. 1 In large public construct / construction projects like the Millennium Bridge, why is risk ‘manage / management so important? 2 Ittook engineers two years to investigate / investigation and identify / identification the problem and find a solve / solution. Was this a reasonable amount of time? Why / Why not? 3 After the engineers attached / attachment additional parts, the move / movement of the bridge stopped. Imagine that they were unable to stop the wobble, What do you think they could have done? Workin pairs or small groups. Dis uss the questions above. D page 115 see Pronunciation bank: Stress in derived words > Gore BA Think of a project you have worked on - in education, your job, as PROJECT DEBRIEFING volunteer or as a hobby. Answer the questions and make notes. 1. What was the project? (Possible ideas: a presentation, a performance, ‘a drawing or painting, a paper or other piece of writing, bulding or ‘making something, painting or decorating, organising an event, etc) 2 Who did you work with on the project? 3. What went well wth the project? ‘Team members: e ‘the schedule, the budget, content right, something else? Projet description: Successes: Challenges: Lessons learnt / Improvements for next time:3.2’) Large-scale projects FETs Learners can understand and practise making comparisons. Lead-in 1A Workin pairs or small groups. Look at the map and photos and answer the questions, 1 Why do governments decide to bul shipping canals? What are the benefits? 2. What kinds of jobs does this sort of building project create? Who works on a big canal-building project? 3. Can youname any other shipping canals? ThePanama Canal The Grand Canal Match each description with a canal on the map. {goes through the desertn Egypt, connecting the Mediterranean Sea with the Red Sea connects the Atlantic and Pacific Oceans by crossing Central America connects the Chinese capital city of Beijing with several rivers and other cities Listening 2 4301 Listen. Match each canal with two facts. 1 The Grand Canal a took the longest to build. 2. TheSuez Canal bb wasmore expensive than expected, 3 ThePanama Canal ¢ was cheaper than expected. d isthe oldest. @ tookten years to build f opened in 1914. 3 Listen again. Complete the information about each project.3.2. >| Large-scale projects Grammar Comparatives and superlatives 4A 49302 Listen and complete the extracts 1 Wsthe artificial waterway in the world 2. Butwhat’s than the length ofthe canalis its age 3. When they were working the _ ‘on the project, five million men and women were involved in the construction. 4. They finished than planned. 5 Itisstill one ofthe shipping routesin the world 6 The canal makes the journey between the North Atlantic and the indian Ocean much than going around Africa 7 It reduces the trip by 7,000 km, making the journey_and time-consuming, 8 The Panama team had to worka lot than the Suez team. 9 Constructionin theungles of Panama wasn't digging in Egypt's dry, sandy desert. 10 Infactthe digging itself was the part ofthe ob B Choose the correct option in italics to complete the sentences. 1 Wetuse the comparative / superlative form to say how two things are similar or different 2 Weuse the comparative / superlative form to show that one thing has got more or less of ‘a quality than all the others in the same group. > page 120 See Grammar reference: Comparatives and supertatives 5 Look at the information in Exercises 2 and 3. Complete the sentences with the correct form of the words in brackets. Add than or as... as where necessary. 1 The Suez Canalis. the Grand Canal (long) 2 The Suez Canal was. project of the three. (profitable) 3 The Grand Canal of the three canals. (madern) 4 The Suez Canal was, the Panama Canal. (expensive) 5 Theworkforce on the Panama Canal was the workforce on the Grand Canal (large) Teacher's resources: 6 Workonthe Panama analfinished____work onthe Suez Canal. (late) extra activities > page 115 see Pronunciation bank: Weak forms in comparisons Listening GA 4303 Listen to three bids to provide a new computer network for a shipping company. Answer the questions. 1 Which supplier can start the soonest? 2 Whichsupplieris the cheapest? B Listen again and complete the notes. Bid Bid B Bid C When they can start How long itwill take Can we continue using the office? Product support Guarantee Price Speaking 7A Youare going to choose a company to install the new computer network. Look at the notes in Exercise 68. Compare the bids using the comparative and superlative forms of the words in the box. ‘bad cheap convenient expensive fast good inconvenient slow B Hold a meeting to discuss the choices. Asa group, decide which bid to choose.3 3> (col V TU re UaTe esc 0 z Chem Leames are aware of ferent way ofteling people what to do, and an use range ‘of phrases fr qng and responding oinstutons,andstandng tei ground Lead-in LA workin pairsand discus the statements, Which one do you agree with more? 1 Asaleade you should insist on having your way. 2 Asaleader youshould be pepared to sten and change yourmind 18 What are the advantages and disadvantages ofeach approach? VIDEO 2a £9531. Watchthe video from the beginning to 01:15, Match the names with a ee tae area How do you tink Beata feels about her new responsibilities? How do you tink ‘the meeting with Clarice wll go? © Watch the next pat ofthe video, Gotomyengishiadfor 1 Whatistheproblem? fsravdcouciies 2 ‘Mathie dtesontetinebne wth heed Ap Nay Ny Lom ae ll une a Thecone avn the b setaseen deadlines components «The delve estefan 4 Theaxgal deft spent ave nthe UK 34 Insmalgyoups. dus hihi te bes approach opti Ao for Beata to take in ths scussion with Clarice. Asa clas, decide which video to watch fist Option A Beata shouldbe polit and friendly to Clarice, butat thesametime needs to show her authority. he should standher round. pin 8 tse polteand endl to Care brat the same time show Clie that sheng fl. They ned o woke together 15 Watch he two videosin the sequence the class has decided and answer the same questions foreach video, options 1232 1 istheres solution? iso whats? Options A333. 2 How dotheyarivatthesltin? 3: How does Clarice fe? Wy? 4 owl tsafect heft orig lationship? 4 inpairs, discus these questions. ee errno a Eid innenr ee eee are on or3.3 >| Communication skills: Giving instructions Functional Giving and responding to instructions, standing your ground fanguage 74 s4stch.-7 with a-h to make sentences from the video. There is one ending you don’t need 1. Can you bring Clarice a new deadline 2. No problem, leave it b onthis, 3. Ihaveno room for with me 4 You need to meet this 4 candoit 5 Ican'tcompromise e abletodoit 6 think we f manoeuvre on tis. 7 Ymafraid 'm just 9 not that flexible fh uptospeed? Match the sentences in Exercise 7A with the categories (a-c) below. telling someone what to do responding to an instruction standing your ground © Match the phrases (1-7) below with the categories in Exercise 78. 1. imsorry, there's no flexibility on this deadline. 5 {would like tohelp you 2. Yes, | can certainly do that. but can't. 3 Weneed you to llower your costs / get more resources 6 Sure, na problem 4 Id ike you to change the [delivery date / deadline / supplier). 7 Myhandsaretied. 8 Work in pairs. Your classroom is going to be painted. Choose your roles and roleplay the conversation using phrases from Exercise 7. Try to stand your ground. Student A: You ae in charge. You want to make sure the room is empty ofall furniture and fittings by tomorrow evening, Your partner is your helper. Bp exteriors Student B: You are a helper Your partner isin charge. You thinkitis more efficient to entra activities leave some things in the room, and cover them with a large sheet of plastic. 9A Work in small groups. Read the scenarios below and decide who will take the role ofthe leader for each scenario. Scenario There has been a small earthquake. No one in your room ishurt Youhear a fire alarm in the distance. All the others in your group are looking at you to lead Tell them what to do Scenario2 Youare looking ater some foreign visitors. Asa group, you have just decided to go and do some sightseeing in your area. Think about the tasks that need to be done, decide who will do them, and then tell the others in the group what they have to do, Scenario3 You need to move to new accommodation next month, but you have nat yet started the process. The others in your group have offered to help Tell them what to do. 8 if youare the leader, think about how to deal with the situation. if you arenot the leader, turn to page 129 and read the information. Take turns to roleplay the scenarios. Try to use phrases from Exercise 7. D Atthe end, discuss what went well, what didn’t go well, and how you can improve next time. have you achieved the lesson outcome? Give yourself a score e practice) 05 (know this weld. in MyEnglshLabto reflect on what you have learnt.EUS Tae an Ee» Meetings: Updates and action Learners can use a range of expressions to ghe and receive updates, and to Asus followup action ites Lead-in 1A workin pairs. Read the definitions and discuss the questions. toupdate someone vei)- | an update noun) toaction something(vrt)- | anaction item (xn someone he mat Themanrecet | todoaspechcthingthat | —-thethngthat neds nrmation about Information bout needs tobe done especialy be done " station her desing 1 Watkins of updates do yougiveandrecevein atypical week? 2 What action tems do youhave at the moment? 'B Meetings are very common inthe workplace. With your partner, discuss what kinds of meetings you attend, or have atended. Listening 2a 430% unentoateamleade explaining anew procedure for meetings. Whattype of meeting © Usten again ad answer the questions 1 Hon ong doesshe pete meeting totale? § Watisthe bal fo? 2 Whatisthe aim oftemeetng? 6 Whatinformaton wieach son ge? 3 How often the eeingstake pace? 7 ‘Whatwilhappenaterthemeeting? 4 Whatin wi the esting star? 3A 4205 titento thee part ofthe meeting asthe participants ive thei information. Complete the table below. B Listen again and check your answers. Which of the thee speakers was the most dificult to understand? Why? 4, Workin pais Ue your ntesn Execs 3 to rete what the third speaker $3 necesay oot the auosipt on page 43 Practise eading your ‘erin ou oud Compare your version with others inthe class. 5 Listen to the meeting again. Think about who the team leader will speak to after the meeting and what llow-up action items they wil discuss. Make nots then discus your ideas pars. 6 Listen to a conversation after the meeting, The team leader's boss is her some questions. Try to answer each question yourself before you answer.‘LOA workinsmall groups. Rea the notes yon tt 81 Complete the sentences rom the ao sng the wordsin the bo. [ agreed fish folowedup impediment progress see spent worked work 1 Yesterday ‘onthe new contact forthe China project. 2 Sothe rattcontactisn and expecta complete it 04a, 3 Theonly, Iseeistine 4 thadameeting witha sub-supplier inthe morning. were we somenen leadines 5 We___themeeting witha ice lunch, 6 Todaymy plant __ wring asummary of yesterdays meeting 7 Ido. __ any impediments atthe mament. {8 Fmplanningto_____thedesigasfor the new ogo 9 Yesterday _ most fthe day dcussing ideas forthe ew logo. 8 Which sentencesin Exercise 8A.a) ge an update on a past action b) tlk about planned actions) refer tan impediment (problem? ‘9A Work in pis. Note down posible answesto the questonsin Eerie 7. a Then ste again to trac 3.06 to check your answers. vera actitis 5 Practise asking and answering the questions. ‘on the three scenarios. Think about how you would use the format from ‘the audio (giving an update ona past action, talking about planned actions, referring to any problems) to give updates on these three isues, ‘Thr Ronecr 2 HOLDAY PLANS The poet ran a ow The aed de fr te vecnasred tory sto il be The est pojct meting De in, Plamed fret week Weare | yess wth deproent fering onions athe papas iy al ad fod lee Thea bape cepecreg | Mel mad fol Syria ech bot ante lees mayne be suf feet. being he sd. | EVERY OF NED OFFICE PRUTRE 1 When you are ready take turns toaskfor and jive updates tote group onthe scenarios and They deere rc yest, Stowe ay questions manu ve ines ee ecmerae renee per person. Follow the updates by discussing i nec ofr al departs nd wake sare posible action ites and noting these dawn. pee C When youhave finshed, discuss what went well en you have finshed, discus what went wel Me nee ts fd someone fo dsl wh te detvery ‘and what was dificult about the discussion. In empyema 4 artic who gave the clearest update? What ‘ Daze didherheuse? have you achieved the esson outcome? Give youself ascore morepracticelto§ (know hs wel My Selfassessmentin MyEnglshlabtorefect on what youhaveleart// Z {___ WRITING oR Ey From Wi nn France ota Dear ohn, dhe to know if the fist stage of the building project moving fast enough and wi meet the orignal deadlines, so coud yu let me know what the curent postion i? Mf you {are not going to meet the deaclines, would you check when we can gel together to go ‘ver the shedule? ‘so the CFD is now worried that there aren't enough funds to complete the projec tine, especially as there have been sera problems, theefoe be gratelul if you cou Send ve cost deta for at month, partculary any adonl purchases you mace, | understand that whether conditions were not good enough to start the second stage ofthe project ast week appreciate it it you could meet me morrow aftemaon to cscuss the rescheduled dates. Could you also ask your asistantt join us, please? Reguards ‘itnelm 1B Undertine eight spelling mistakes and correct them. Check your answers with a partner. Then check the spellings ina ditionary. Functional 2 complete the table below with words from the box. language Se era oma: appreciate giateful help if mind posable posibly request to what | ‘Statement Question | Tdtketo know! thefitstaget | could youletne know" the ‘nebuldingie gaan carentpostione ‘id therefore be® ‘fyoucould send | Could you ask your assistant 1 nec deals aOR onus plese? ei T___tifucounes’ne | Woadyu__ vending the ‘eocher’s resources: tomorrow afternoon. details? bara actites, a - zs beatae Thee sammy Nowa Tohaveameeing Reson repo rnetwee sve enough and rileio?____aetngwitite | ougyou®__nestve rough vnounto Go%0 | manage: tenor? ‘yenglstabfooptoal sonnets =D page 120 Se Gramma reference: od ecugh hacer ev ace aa pl‘One size sal Leon outame: aes ne sb eed a global markets, a Sain is Lares can te pst and present passe Simrvnergesing so wag Communication skills: Managing conversations {Lesson outcame: ener areaareo tere proaches tomanagn2 conversation andcanwsearange ‘pressor signal andrespondteachange a top Ce outcome: eves can se age f expressions {Said coven src ona tania gf Leer cofning noe cane an oder anfmaton |, Review 4: 9207 Pronunciation: &3Fonuncaon aes esags “¢¢Conionan-vonlinkingbenveen words 91S pay tg: go en oles ee ow ches ming Writing: prosucdesrtion a Narsgngcanartns Fanctonal language: Cianng eset and saying once Tas Aconersaton becweena cr ana sippie Linen: esting to bald comes Functional language etrg ener Ti Adcusontorenchagrenent Mel tener costs me Fncionl language Covtming oe oe Grammar Vers prepstons Tas Wete amore contenaen ever SGeammarreerene: p12a One size fits all (a) | Learerscan use vocabulary related to lobalmarkes Lead-in 1. iscuss the questions. 1 What do you understand by the expression nese fis all? To what extent IngobstmaretTinkadout some ofthe temsin the box ‘ae dothes cles fatfood keceam soft 2 IutLeveryone nthe word want the same fond, clothes and othe productsinthe future? Why Why no VIDEO 2 How do you think Valve cars and Starbucks coffe adapted their products for the Chinese market? | 3 BUs1 wah the video and check your predictions 4. wate the video again and choose the corec option in italics (hina asthe ors argest i ete micas. Customsing pret forthe mate markets /lena an important consideration. ‘There na ont passenger estn Yolo agua wiry carfor China oles and Jaguar's new ars are fer peopewith chauffeur / who ike big vehicles Global bends have made slight majorehanges to products for China's mde clas Starbucks dd nclude ts name lago nthe fist shop opened in China The company inraduad same special ofertas for hineze consumer Starbucks does thnk thinks the demand for cafe wil row n China ‘Workin pairs and discuss the questions ‘Why did Viv and Starbucks make changes forthe Chinese market? ‘narspecial features would you most keto have ina car? ow oul Starbucks grw thei cafeematketin China? Hom ould nese tea brand gow thei lobal market? ei a om ere aie : Vocabulary Global markets: adjective and noun collocations; word building GA checkyou know the meaning ofthe words inthe two boxes. “ersumer lock lary marketing Urget_product brands citomisation goods preferences sategy erties 1 choose a word from each box above to complete the phrases from the video. Muitinatonaisneed to analae tee ads ane apt rerproducstomeet! There +____ isan impo csideraton for sling into Chin. hs onCrt 7 complete the table with words rom the video. ver as a ee) ‘peaapeaa ‘SA Complete the text with the coret form ofthe words in brackets IKEA stores in China invite customers to try out furniture IKEA opened its ret soe in Shanghs 20 years gn ‘Chinese ces fries peal ve in smal paren 50 ‘he fomture real (eum) ks prosus ‘bua on local neds (Gre) nent ‘pened. KEE lon pce apy war anki for many Chinese (consume) beeause Wester ompany (Carpe young meses (who were more nar of Westen sex IKEA ao eer adap smarting orate using Chinese ‘ecalrmedaand miro blogging webs Wee tele mate the band temo uty — | Tay he company canines io redcepricesthank to mast (Groce) intsloctaceres ands mote (gr) tin Cina | | ‘rofesionscuamerswithareubvelynigherincome | rs. Say what surprised you most about KER customisation 9.8 Workin pairs or smal groups As members of company’s marketing team, ‘you want to imroducea stove or producto 2 new imernational market. + Make notes to describe astoreo product om your cou Use one f theses eryour own, rational orlocafastfoodchain_avegionaldinkor doh _acthes store + Decide where youwantto plac this new tro product choose» county you know abut of sean magna oun reste ref th cou. Unig oration about wha comer wane © tnyour group, css he flowing points + Doyoutinkthe sand storeor product would dowel nthe newsncet Wy Wye? + vou you recommend casmsaton fr our new are ae what would eu csr? + whatwoud mates god promotion and marketing sata? ieg, TV aves with alc clei {resent he product or stor and your recommendations the das. Tho stent theater groups 4nd. a5 2 das. decide which would be the a easiest and hardest to adaptor ferent market.Online markets Lene can se post ae present Lead-in ‘Work in pairs. Look at the logos and discuss the questions. Gi 1 wate fates arethey Match echt wth dexpton amazon a ‘sa lebalenine auton and shoppg steer inguiéals and small usin » | Chnasbiggest e-commerce andshoppng webs €2 ¢ _—ssamontin fod deine ence ‘ statedasanonine ts now the largest online etal inthe USA ebay esnow the largest oni 2 How an annual exn money sng e-commerce ebsites and 998? Reading 2 Readtheartcle quichy. How many internet sites are mentioned? Read he headline and the article again and answer the questions. WhatisaSofapreneur?Someane who 2 earns money olin ae working rom home, spends alata ene siting on hier so € runsananline buses which el funtur hat employment stasis ave mentioned om the USK? hic ea goups have dates dong adonal obs? ats therakto ote smal business rom sofapreneur? at deste wnternkgpuenments ust a? Wy? ow oes nar Parker fee about: 0? hy does heey hs jewelery business Isthewnterin genera poste or negative about sofareneus? ‘Workin pars and discuss the questions. Canyou thnk of one more bereft and dsnewatage ofotine marketplaces? 2 Doyouthinkthat webstes ie PeplePerhour recharging the way companies Teachers retuce: employ people? ona sctter 3 Doyouknow anyone who sels produtsorgesfelance work vi online marketplaces? hon, _ ke Bia Pre woe heme yy ving nth pi He began asGrammar Preset sinpe 5® statins agacton neil Wate foms ne Rew bel? sence Te ida ‘=e > paint mremanrennee Peer snpe ng 7 cng pin rsa mp sien keLead-in Go to MyEnglishLab for extra video activities Option a E32 Options E433 Reflection Learners are aware of different appr canuse a range of expressions to sig Work in small groups. Give examples of your own experiences of meeting people who are different from you. Here are some possible differences to think about. 1 their national culture 4 the culture of their organisation 2 theirage 5 their work/profession 3 their education Discuss the questions. 1. Whats easy or difficult about such encounters? 2 How sit different from meeting friends, colleagues and members of your family? Why? i431 Watch the video of Alex and Beata talking about Beata’s forthcoming trip to Rio de Janeiro. Answer the questions. 1. Has Alex ever been to Rio de Janeiro? 2 How well doeshe know Mateo? 3 What does Alex mean when he says, ‘t's difficult to stay on track sometimes”? 4 What preparation has Beata done forthe trip? 5. What advice does Alex give Beata? Do you thinkitis useful advice? Why? ‘Watch the video again. Why is Beata worried about the trip? Based on what you have seen so far, how should Beata behave in the meeting with Mateo? As a class, decide which option to watch first. e Option A ustento Mate, but poltely ty to tayanthetopicoftheDabsensor and not be distracted Stay focused on why shesin Rio. 5 Option 8~ Listen to Mateo, show interest in what Diabsensor. Go with the low - heis the client, afterall. Watch the video in the sequence the class has dec for each video. 1. What topics do Beata and Mateo talk about? 2. How does Beata try to turn the discuss 3 How does Mateo react to these attempts? 4 Alex warned Beata that Mateo likes to mul What example of this do we see? Overall, how well does Beata mar What topics do Beata and Mateo talk a How does Beata show an interest in w Does Beata try to turn the discus ‘Alex warned Beata that Mateo | What example of this do we:St Lead-in Listening Teacher's resources extra activities Functional language BUSINESS SKILLS Building consensus Leamers can use a range of expressions to build consensus ina discussion ‘ona familiar topic. ‘1. Work in small groups and discuss the questions. Then share your ideas with the class. 1. Building consensus (reaching agreement) in a group can be dificult. Why is this? 2. How do we decide what consensus means? Does everyone have to agree, oris a majority enough? 3. Can anyone say no toa decision or is it a manager's job to decide? 4 Some people think that diferent cultures find consensus in different ways. Do you agree? Think of examples from your own experience to support your arguments. 2 4401 Listen to the beginning of a meeting. 1 What does the speaker want to do? 2 According to the speaker, what is building consensus about? 3 Complete the sentences using the words in the box. Then listen again to check. [[erance important involved respected] anal ienel 1. If we want to build consensus, we must make sure that everybody is inthe conversation. Everybody must have the tospeak 2 And second, everybody's opinions of equal weight andis tobe. Noone inthe groupismore___ than anyone else 4 4402 Listen to the next part of the meeting, Has this group reached a consensus? Explain your answer. 5 Listen again and answer the questions. 1 What are the three options the manager mentions? 2 3 4 What are ‘talking sticks? What does the manager mean by ‘process? \What does the manager mean by narrowing down’? Reaching agreement G Put this conversation in the right order so that it makes sense. The first two are done for you. Then listen to check, Manager: Yes, Jose? What do you think? Tanya: 'mafraid disagree. twill be much betterin smaller groups. That way everyone gets much more tatking time. oO Dorothy: Yes, | agree, too. We can be much more efficient if we work in small groups. o Dorothy: Sowe need to find consensus bout the numberof sticks before we can even start a real discussion? o Jose: Well, don’t think my idea is that bad, l agree that in a big group one or two people could dominate, but that is easy to fix. We use talking sticks. Oo Jose: So i ee aera meat a enc a and it will be easy for everyone to be! @ Jose: Each two sticks. Ths eat talletwice, Each tim — ee mraesu nonPutte phrasesin bol rom Exercise into the correct category in the table below Expresingdagreement aking spgention Rescing toa wggeston Match the phases in bold (1-6 with the catagories in Exercise 7, es, think your rig Soy, agree with you Why donee works oe by Good dea! es hak bout that, mnetsare| agree th you on ht, ee Se Proruncaton bank onsnant-rowel inking etneen words Workin small groups choose one of the folowing topic to discuss or suggest diferent topic Inaividslly, ake afew minutes te note down your dees takes good lnguage lame: Follow the four steps to discuss your ideas and uy foreach agreement and decide which das you preter | 2 taetarastostateyourpreterences ands hem 4 ssa group, decusthe preferences ist using phrases when you have finshed css how wel the g0up participated inthe meeting Se yor answers with the dass Diath decuron flow the sracarin 2 Disthe grup sccadinesching agremen®” + tow successtly have you achieves the lesion outcome? Give youself score ‘fom Otinedmarepractcl to Siknow ths wel, ed ee + Goto Se-asseimentin MyEnglshlab treet on what you learntWRITING ” Letter confirming an order Deg Learners can write an order confirmation letter. Lead-in 1 Read the order confirmation letter and complete it with the words in the box. [ sarees enclose hesitate order payment received sincerely thank Dear Mr Chabal ORDER CONFIRMATION, Weare writing to you to conlirm your'_ ‘number 674190 for 1,000 123/XC units a week for 12 weeks, which we this morning, As atthe meeting last week when we talked about your order, [confirm that we will {deliver the goods to your factory in Mumbal every week fora twelve-week period ata price of $4.40 per unit, Last week we discussed a discount of 10 percent providing you pay for the goods on time. You will bbe pleased to know that this is included in the final price of $4,000 per month. We also confirm that the first delivery willbe on 05/11. 5 terms are $4,000 monthly, 30 days after the date of the invoice and we * full terms and conditions for your records We you for your business and look forward to working with you. Ifyou have any queries, please do not tocontact us Yours" Functional 2 complete the table with phrases or sentences from the letter, then add the phrases language the box to the table. cashondelivery Dear Sir/Madam, order number Ol for five chairs Yours faithfully, thisisto confirm your order we are pleased to confirm your order | we look forward to supplying you again inthe future paymentin advance details of our new range are enclosed we will deliver the goods to your head office Function Examples Z Greeting Dear Mr Chahal Opening Order details Delivery details FD [eeerecseouces Payment terms extra activities Enciosnea DD comncsotverss Ending prepositions Go to Closing MyEnglishlab for optional ee > page 121 See Grammar reference: Verbs + prepositions 3A Turnto page 129 and read the letter. In pairs, discuss how you could improve it. B Look at the order form and handwritten notes on page 130. Write an order confirmation letter to Ms Liang in around 150 words. © Exchange letters with your partner. Did your partner use different language from you? How many phrases from the functional language box did your partner use? Pee eeeGlobal recruitment agency p.28 Lesson outcome: Learners can discuss candidates fora job and choose the best person based on their ‘online profile Investing your money p.90 ‘Lesson outcome: Learners can askand answer Questions about companies and industries and present ideas and suggestions. ‘The grand opening p92 Lesson outcome: Learners can participate in a project ‘management meeting and make a decision on the main priorities for an event. Hand-made p.o4 Lesson outcome: Learners can consider market _research and devise amarketing strategy. Business Workshops Task Discuss job c Speaking: investors checklist ‘Task: Choose a company to investi Listening: Understanding project priorities Reading: Analysing follow-up emails Task: Hold a project meeting : Key factor fora global business Speaking: Doing market research Taste Choose market fora global strategy Reading and listening: Market research ‘Task: Choose a product to develop Reading: Safety and security Listening: Risk assessment Task: Prepare a visitor safety and security report Reading: Customer complaints Listening: Dealing with unhappy customers Task: Turn failure into success Listening: Communication problems Reading: Email exchanges about a problem Task: Recommend ways to improve communicationBUSINESS WORKSHOP » Global recruitment agency Learners can discuss candidates for a job and choose the best person based on their online profile. Background 1 Read the background and answer the questions with a partner. 1 What service does JobNow provide? 2 Have you ever used ths type of service? 3 If you could choose any field to work in, what field would you choose? JobNow isa global recruitment agency - a company that matches jobs with job-seekers al over the world. Companies give details of vacancies to ‘JobNow. The recruiter checks its database of job-seekers for someone with the right skill and experience, and also actively uses online professional networks to find suitable candidates. In addition, job-seekers can search the listings to find jobs to apply for. Companies pay JobNow a commission when they fila position. ‘According to JobNow Director, Elena Paz, ‘We look at thousands of online profiles, and it's amazing how many people leave out basic information - their university studies, the field they want to work in, some description of theirstills’ She adds, ‘We want to see specific information about actual ‘experiences - tell us what you can do by showing us what youve done’ Ajob vacancy 22 Read the job listing that JobNow has received. In each category below, tick (V) one item from each group that you think best matches this job. More than one answer may be possible, so prepare an argument to explain your choice. Degrees Medical Insurance Product Writer iB medicine! ee GY, 1 severe feace ele Ricker pelt eye ienced piotesional ts YO english write marketing and training materials for GIG - a growing © O fine art (painting) ‘medical insurance group. You will be responsible for working with | professional experience several departments to develop documents for both internal 7D ental lating company use and customer-facing product promotion, including 7, Di nursing ‘website copy social media updates and blogs. We will provide G ietiaystentee ales) training as necessary 7D scoring Y OD freelance writing Skills and experience: | Other interest and actives +A degree in a telated field - Good team player GD ering teem sports = Confident, can-do attitude - Willingness to try new things GY D cooking + Creative, with attention to detail e eae ina local hospital C1 reading and going to the movies B Work in pairs and compare your answers. Explain your choices. [think a finance degree would be the best match. Insurance is more about money than medicine. ‘Im not sure. The job requires writing. Maybe a degree in English would be more useful3A BW 101 JobNow short-listed five job-seekers for the job with GIG. Listen to part of the initial interview with three of them. Match each name with two descriptions. 1 Mana a hasno professional experience 2 Agata b wantsto ty a different profession 3 Taro € isalittle bit worried about the issue of age 4 enjoyssports € wants a steadier income # hastravelled alot Online professional 4 Read the three online profiles of applicants for profiles Product Writer. Complete the table below. © What skill or experience does each person have that could be useful for the job? the job of Medical Insurance Thee years ago, When | graduated from Tokyo University with a degree in English, wanted to see the world After three cr four months of travelling in Australia and New Zealand, | an out of money and decided to try my hand at travel writing rather than return home. Since that time, inthem so far. Outsde love training for and with alocal ub. | also venings a my travel wring has been published ris hospital near my | _ in newspapersand magazines both in ate sx months Japan and around the word. Im curently looking fora permanent postion as an ‘n-company writer and would consider internavioral environment. ‘working in any sector When people are il rin pain, you want to help them Fifteen years ago, after completing my medical studies at Universidad Autonoma {de Guadalajara, l opened clinic in the town of Santa Clara. | hired two partners who helped the clinic grow and better serve the community. usually work seven daysa week, ity weeks a year. tim currently looking for an opportunity to ‘change the focus of my work and use my skills ina diferent sector | would be happy to move to anew area and to consider addtional training ‘Aatvity oF experience ‘tem mentioned in the vacancy isting studying economics, playing football degree in related feld, ood team player 5A Work in groups of three. You work for JobNow. Your client - GIG - wants to interview a total of three candidates for the position of Medical Insurance Product Writer. You've already sent two for an interview, so there's one place left. Discuss the pros and cons of Agata, Taro and Maria and choose which ‘candidate to send. ‘Talk about each candidate's skills, experience and interests and how they match "the job. Use the table in Exercise 4 Siaipeeaty carte coyt ‘between experience and salary, Which candidate new groups of three with different people. Take turns explaining sie ;made in Exercise SA.BUSINESS worKsHop 2 > Investing your money Leases can ash and answer questions about companies and industries and presente and sogeston® 1 3 5 Background Read the background and answer the questions with a partner Why do they join an investment ub What atthe ey bene of ning an investment ab? hot ate ib members doing now? hatin of snes do you the you wouldinvestin you ha the money? ‘The ends. Melanie Franco ad To, want to invest her own money i the ‘tock maret but, ndiualy they dint have encugh moneys hay decided 0 Jom an investment dub These ibs ae se up to let prope wth artes mount of money the chance o invest in companies wth other people Everyone ‘hues the det ind knoe bur ivesting and makes oi decison soe “atch companestovertin Ara rer they share the ria ell athe beneis investing e's. great may for people who do ot have alt of ‘xpennce osm about inveriment The cu now looking the bestndsty ‘natin ach he ends ha eco aah ero nie ond select one they allagree on Investment 2A 81201 Listen tothe conversation between Mela fanco and Toni and possibilities decdeif these sentences are tre or fase. 1 Melanie esearched he graphite mining 4 Wealready use upload das trate very qui. 2 Graphitehasbeeninpencsoralong tne 5. Nuclear wasteincudes some 3 Grapheneisbothverystrongand ightwegnt, rape. 1 Usten again and complete the notes. Graphene = madefron' whichis foundallover world + much stonger tan’ and enemy feble + good conductorot:____andelectcty + wsedinphone and touchscreens and sports equipment + potendaluses could ‘phone five minutes and cle up nuclear waste BA 8202" sten to Ton talking about she mentions. Clhotels Cleamping Cl sports C2 pachagehottays Clwameravet cooking Cl spas D cruises 1 Listen again and complete the nots i Industry + ncuaes eavel provers, crise companies hatel and imego-resors “+ mega-esorts provide everything a guest needsin one place + companies are buldng huge new cuse ships 4 49901202 stent Franco talking about his research and answer the questions een | 2 whi macetis eer research, Puta tick bythe thingsWork in groups of three. Look at the charts on page 131. In your groups, compare the charts and discuss why you think each industry would be a good investment 8 Decide together which industry you think the club should invest in, Write a short summary for other investment club members, saying which industry you think seems to be the best one to invest in, and give your reasons. Company 6A Work in small groups. Discuss what you would like to know about a company investment before investing init. Here are some factors to start with. See how many more checklist you can add. [profits salesfigues size 1B 4/8124 Listen to a padcast about investing in a company. Check to see how ‘many of your ideas the speaker mentions, then add to the notes below. Company’ who pana ? Financial performance lookatfinancal'____forlastthvee years | checkwhat the companys‘ | ident trend in sales and revenues identify | team assess and sils How efectvely do theyusetheskilsof"____? plans How are the plans? Additional factors environmental and responsibities © Work in pairs or small groups. Make alist of five questions you need to answer before you invest in a company. Use these ideas to help you. PB eres pa me entra activities [ date founded employee skills management team ee eee 7A Workin three groups. TASK Group A: Look at Company 1 on page 132. Gree) Group 8: Look at Company 20 page 134 Group C: Look at Company 3 on page 138. + Study the company information + Think of ways to expand the information in the notes + Discuss the key factors which would interest potential investors. + Decide how you will present the information to the class © Inyour groups, present your companies to the clas. Follow these steps: + Introduce each company anditshistory. Talk about curren projects and future plans + Outine ey factors which would interest investors. fsktheaenctoran questo ané ashen discuss which ofthe three companies oa invest in and why. you achieved the lesson outcome? Give yourselfa score practice) 05 know tis well. —_ nt in MyEnglishLab to reflect on what you have learntBUSINESS r WORKSHOP 3D» The grand openingBusnes wortshop 3 a Analysing meeting 3A Read the document on page 134. Was t written before or after the meeting? minutes Howdoyouknow? © Answer the questions 1 Dic they discs every tem onthe agenda? 2 whattour tat des Carlos now neta complete? Analysing 4A Read the vee emails. Match each one with a numbered item in the minutes in follow-up emails Exercise 38. Hi Saran EE ocar 5m. — Fete you to take creo the oad We spoke afew wesks ago ‘rer forte Cat Presta arn Sbodtpossiby getting one of ray real tate Soening plese ne erent fon | Your engineer to ge 9a feotactsx wants aga lor mmedite Scioborfowe ned to fnaie te bout te wind emery system fromyou We'd bret promete the we should have an eack number fang opening the omens Thanka nya for agresing esse to gel tne sorted out today? So percent mnus ne gepost Wel py teheipus cores Cheer, | Cares | a re = | © ecideif the sentences below are rue) or alse (F Correct the incorrect sentences. 1 Carlossent the contacto Constance about a month ang aallago | 2 Garloswansto speak with Lana onthe phone 3 Galesisrtsure how many people wil aten the grand opening {4 Carloshas aveady pa some money fr the fod 15 Theemai oni Cross est contact wit i 6 GarlorwanteJmtacometothe grand opening ese erures [5% workin irs Student Aisa representative fMGPR 5. Asa group. decide what he nd Student 8 works fo Cas Parad. Cave protest forthe Isom 21 September ten days blr the grand Project and answer the folowing pening MaPRismeeong represses fom Casa Suesions. Fresuatofnalzetheplansorthe grand opening Hee 2. Wily ty toconine te gad pening an the ‘steagenaa forte meting Flood dte?ise fee can yell he ve? Pot what date willbe stab? 2 tfyou decided to change he date how dos tat afect. ater parts of he pete What adtonal anges do youneedtomate? Work individually write minutes forthe meeting Use the form on page 135, femembeta + flow te srucure ofthe agendain Exercise SA + include Oscuston Oren and Actin foc ech numbered, as inthe mnutsin Eerese3An page + decide who responsbefor ech action 1 Workin groups. Compare your minutes, re they similarBUSINESS F worksop 4.) Hand-made eames can consider market esearch and dese 2 marketing Strategy. Background 1 Read the background and answer the question with partner 2 does KappPue make? 4 ihatareHappyPue' ature plas tated the company nd wy? 5 Whathnd of and made poducs yPuesmancasomers Youviednthe pas? HappyPure provides hand made skincare creams for sensitive skin types. It was ‘rated by Habel Bareo fom Venezuela when she could not ind any suitable face ‘reason sale or er senstve kin. epermenting wth diferent natural ngrediens and essential al, she founda formula whch realy worked. She gave it to he schoo ‘ends who all wanted wot and they became her fst customers They tld ther ‘methers who then tod the friends ntl she had a sold customer base. ‘sabe, who isnow 18 yeas ol and about to tke herfral schoo exams, works every ‘weekend and every day afer choo to produce enough products to meet demand Las: ‘month she opened ane shop and was surprised by the demand fr her products ealses that she has. a realy gocd the busines fl me However, it herself Last week she got equess interested in using her products anda Going global - 2A 48401 tisento the st partofaradiointeriew with a Global Supply what you need —_ChainMaragemen Expert Tek) the things he mentions. ‘to know Ciietpngcossiow Cestomersenice cross-cultural problems i setieing goods setting upanen business 1 Listen again and complete these notes. ey factors forgoing global | aan cet ed supply can + spy han mus be and cto conto, + supply chain needs to support both new and'_customers 3A W402 Listen to the second part ofthe interview and answer these questions 1 Why doesGreq mention horsemest? 2 What doeshesay about Google? 1B Listen again and complete these notes.Supply chain 4A 48140 tistentothe exper talking about a simple supply chain model and complete the diagrams below. 1 Supply chain for organic apple juice start-up teal manure and ends és water wd 2 Supply chain for expanding apple juice company race as eniine ‘Workin pairs o smal groups. Look atthe problems below and indicate where ‘they might occur inthe supply chain, 1 steckruning out 4 inceaseincoss 2 poor gualtyproduct 5 customers can fin roductn shops | 2 pro lays 6 online order eves delayed Market research 5 workin pis Discuss what kindof skincare products are popula in your Country with both men and women, Consider why they are popular and wo the target markets are, Oo both men and women use skincare products? Workin small groups. Discuss what research you think Wabella needs todo before selling into new markets. Consider these points and try to add atleast fourmoreof your own Workin pairs or smal groups. ‘tudent/Group A: ook tthe market research nates ford on page Studet/GroupB: ook atthe market research notes fo Rusiaon page 136 {xchange information about the two markets Study te information together and cscs how market demands Consider the potential cificultes of sling to those markets lppyPure meets the Dscusswhat HoppyPure mst do now fits serious about geing laa Workin two groups with people from both A and 8. Hold meetingsto come up with strategy for HappyPure to go lobal. Here isthe agenda Which market shoul Happy Pure eter Inia or Rusia? + What changes wl he company hae to make og global + Mantas | * rong * Sanding and marketing + Next steps / action points Share the results of your meeting with another group. ‘id you come to the same conclusions?Y > Grammar reference 1.2) Advice and sugge: \Weuse should, shouldn't, ought to and could + we advice ‘ou should give detailed information about your experience, ‘You shouldnt use words lke passionate’ on your prof You ould include information about your interes in hiking You ought to chink ouside the box \We use Why not and Why don't you + infinitive make suggestions: ns veto ‘Why not ry connecting with peopl in other industries? ‘Why don't you give more information about your latest projet? \We use What about and How about ing form to make suggestions What about changing your profle picture? How about giving more details about the website you designed? 1.5) Adverbs of degree econ mass weaker o 10 ig a of degree. ‘+ Making adjectives stronger very really maser na sina poston na versal on, lam rely exced tobe working fh coneay + Making adjectives weaker quite, a bit Abitisused vith negative words ‘The meeting was abit boring. Quite is used with positive words. Thiscompanyisquite age compared omy stconsy, aking comparative adjectives stronger much ot Teconpanyismuchiggerthonexpetes2.2) Past Simple and Past Continuous < mesnte ss vert havea regula 1 Wear te Fat Continous total about actos and Samos happening spec moment nthe past. ‘sews werr yu doing ot 1D otlock ths meng? Sma maiting ate separ for he tors to are 2 Weasetne Pas Consus n2 sry 0g backround ec 0 the weather the oczon the season et seaus tot igor te thee Seas spending tne summer sing Engishin London 4 swe geneva see wt the Fat Cantina or a tsa along aah es ng rent. made note about he ms Uwe chen setter Sep an Luset sat he presentation elae ey awe ene are Lane oe he presen set start he reset fe they ane) ess ch dese sae or fetings not ake the ons em moving the ook x ike the book # ewes agreeng ih ny open Heidt agree with my option Seme verbs canbe otha state ato ver, depending onmeaning though the book wasimtresting v think= be ofthe copinen tat as thinking bout wen a book ik conser 2.5) will, going to Going to suse for + aplan: Weare going to build factory Indonesia ext ye, + amexpected event: The oss hasamved He's going t inspect te factory “Time expessions sed with going © + som therein ong tomorow next ek vats used to < + opinions about he future: The roject il involve oot of xgaisation an planning + decisions made athe moment of speaking about theft doe sain after the meeting offers: rubetp you you te21206 3.2 Comparatives and superlatives We can use adjectives in thei base form with as. astosay ‘wo things ae more or ess equal or not as. astosay that one ‘thing does not match another The new computers are as good asthe old ones The new computers are not as god a the old ones Doing calculations on paper is'tas easy as using a caleulator Comparatives We use comparatives say how two or moe people or things xe diferent To form comparative adjectives, we use -eror moreless Having 2 meeting on Skype wl be easier than talking face to face Fishing the project sc weeks vl be moreeificul than ‘inshing tin erg or ten weeks For this project the shed less important than the budget With one-sjllable and some two-sylable adjectives we form comparatves singer ew ~ newer short shorter, narrow = narrower With adjectives that have to or more slabs we form, comparaives using more or less expensive more expensive, ess eypensive, ‘modern = more modern, less modern Some adjectives are irregular (good better bad — worse, far = further Sometimes we change the speling when we add -er + Change after aconsonant ti happy ~ happier + Double the inal consonant on adjectives ending with Consonants owelcnsortinone testis big bigger - Weform comparative adverbs in the same way ascomparate adjectives, using or moreless i You work harder than do. They finished less quickly than wedi Some adverbs areirregular wel better badly worse Supertatives We use superlatives to say thatone' a qualty than any atherthingin thes To form supertative adjectives, ‘The Amazon s the longest This s the most expensive Driving my cars the least because cher’ no parking. Note: we use che with ith onesylable adjectives, we form superlatives using est ew newest short shortest With adjectives that have two or mare sylabes, we form supesatives using the mast or the least: expensive the mos expense, the least expense Some ajectves are iegular 00d ~ best bad worst Sometimes we change the speling when we ad-t + Change after a consonant to ‘happy ~ happiest + Double the fina consonant on aeectives ending with consonants vowel consonant in one slabe aes ng ~ bigest ‘efor sypertative adverbs inthe same way asuperatne jective sing es or masleast. eranthe fastest. ‘She worked the most efficiently of anyone in the ofce They responded the least quickly to my ens Some adverbs are irregular well = best, badly = worst 3.5) (not) enough ‘We can use enough with adjectives, adverbs and nouns Enough means'as muchas youneed: Not enough means "tessthanis needed or necessaryGrammar reference >| 4.2) Present Simple and Past Simple passive We make Present Simple and Past Simple passive forms using the appropniate form of the auxiliary verb be + past participle ofthe main verb We use the pasive form when we don't know who or wwhatis responsible for an action the agent), or the agent isntimportant, or when we simply want to emphasise the importance of an action rather than the person or thing responsible for doing it We often use the passive instead of the active form to describe systems and processes and in formal writing (reports, manuals, etc) When we include the agent we use the preposition by For example [Agent not known or not important Present Simple These ceramic bowls are made by hand. The ing isn’t made of silver Are the goods shipped worldwide? Past Simple Alibaba was launched in China in 1999. Most of the concert tickets weren't sold directly to fans. When was the website started? Agent known Several companies are owned by the Alibaba group Alle jewellery in the store was designed by him 4.5 Verbs + prepositions Some vers re fllowed bya dependent preposition. verb +00 + belong, complain, listen, talk, write and speak We are writing t you to confirm the ordet. Incedtospeak tothe boss BE CAREFUL! verbs that don’t use to + ask answerphone thank Thankyou fr your business. verb + about + complain, read talk think When we talked about your order ‘BE CAREFUL! verbs that don’t use about + elses We tscussed the payment terms last week verb + for + apply, look, pay, wait, work work for a bank but Im looking for a different job now. He applied for the marketing job verb +at + arrive, look, laugh, point Hooked at the contract carefully after he signed it verb + with + person + agree, disagree, do business agree with the manager verb forms after prepositions iFaverb comes ater a preposition then you need the -ing form They talked about changing the order