KENT GERMAN GLOBAL LIMITED Ref.

No: KGG-QM-001
Rev. No: 00
KGG
QUALITY MANUAL Issue Date: 14th Nov, 2016
Section Title: Contents Page 3 of 53

III CONTENTS
SECTION TITLE PAGE
I CHANGE(S)/AMENDMENT(S) - - - - - - 1
II TITLE PAGE - - - - - - - - 2
III CONTENTS - - - - - - - 3
IV SCOPE - - - - - - - - - 6
V KGG VISION STATEMENT - - - - - - - 7
VI KGG MISSION STATEMENT- - - - - - - 8
VII KGG CORE VALUES - - - - - - - - 9
VIII KGG QUALITY POLICY STATEMENT - - - - 10
IX KGG CORPORATE QUALITY OBJECTIVES - - - 11
1.0 INTRODUCTION - - - - - - - - 12
1.1 Company Background - - - - - - - 12
1.2 KGG Range of Services - - - - - - - 13
1.3 Medium of Communication - - - - - - 14
1.4 Structure of KGG Quality Management System- - - - 15
1.5 Quality Management System Documents - - - - - 15
1.6 Distribution - - - - - - - - 15
1.7 Implementation - - - - - - - - 15
1.8 Contract/Project Execution- - - - - - - 15
1.9 Restriction - - - - - - - - - 16
2.0 REFERENCE STANDARDS AND DOCUMENTED INFORMATION 17
3.0 TERMS AND DEFINITIONS - - - - - - 18
4.0 CONTEXT OF THE ORGANIZATION - - - - - 23
4.1 Understanding the organization and its context - - - 23
4.2 Understanding the needs and expectations of interested parties 23
4.3 Determining the scope of the Quality Management System - 23
4.4 Quality Management System and its processes - - - 23
5.0 LEADERSHIP - - - - - - - - 26
5.1 Leadership and commitment - - - - - 26
5.1.1 General - - - - - - - 26
5.1.2 Customer Focus - - - - - 26
5.2 Policy - - - - - - - 27
5.2.1 Quality Policy - - - - - 27
5.2.2 Communicating the Quality Policy- - - - 27
5.3 Organizational roles, responsibilities and authorities - - 27
 KENT GERMAN GLOBAL LIMITED Ref. No: KGG-QM-001
Rev. No: 00
KGG
QUALITY MANUAL Issue Date: 14th Nov, 2016
Section Title: Contents Page 4 of 53

6.0 PLANNING - - - - - - - 31
6.1 Actions to address risks and opportunities - - - 31
6.2 Quality objectives and planning to achieve them - - 31
6.3 Planning of changes - - - - - - 32
7.0 SUPPORT - - - - - - - - - 33
7.1 Resources - - - - - - - - 33
7.1.1 General - - - - - - - 33
7.1.2 People - - - - - - - 33
7.1.3 Infrastructure - - - - - - - 33
7.1.4 Environment for the operation of processes - - 33
7.1.5 Monitoring and measuring resources - - - 34
7.1.6 Organizational knowledge - - - - - 35
7.2 Competence - - - - - - - 35
7.3 Awareness - - - - - - - 35
7.4 Communication - - - - - - - 36
7.5 Documented information - - - - - - 36
7.5.1 General - - - - - - - 36
7.5.2 Creating and updating - - - - - 36
7.5.3 Control of documented information - - - 36
8.0 OPERATION - - - - - - - - - 38
8.1 Operational planning and control - - - 38
8.2 Requirements for products and services - - - - 38
8.2.1 Customer Communication - - - - - 38
8.2.2 Determination of requirements for products and services 39
8.2.3 Review of requirements for products and services - 39
8.2.4 Changes to requirements for products and services - 39
8.3 Design and development of products and services - - 40
8.4 Control of externally provided processes, products and services - 40
8.4.1 General - - - - - - - 40
8.4.2 Type and extent of control - - - - - 40
8.4.3 Information for external providers - - - - 41
8.5 Production and service provision - - - - - 41
8.5.1 Control of production and service provision - - 41
8.5.2 Identification and traceability- - - - - 42
8.5.3 Property belonging to customers or external providers - 42
8.5.4 Preservation - - - - - - 42
 KENT GERMAN GLOBAL LIMITED Ref. No: KGG-QM-001
Rev. No: 00
KGG
QUALITY MANUAL Issue Date: 14th Nov, 2016
Section Title: Contents Page 5 of 53

8.5.5 Post- delivery activities - - - - - 42

8.5.6 Control of changes - - - - - - 43
8.6 Release of products and services - - - - - 43
8.7 Control of nonconforming outputs - - - - - 43
9.0 Performance evaluation - - - - - - - 45
9.1 Monitoring, measurement, analysis and evaluation - - - 45
9.1.1 General - - - - - - - 45
9.1.2 Customer satisfaction - - - - - 45
9.1.3 Analysis and evaluation - - - - - 46
9.2 Internal audit - - - - - - - - - 46
9.3 Management review - - - - - - - - 47
9.3.1 General - - - - - - - 47
9.3.2 Management review inputs- - - - - 47
9.3.3 Management review outputs - - - - 47
10.0 Improvement - - - - - - - - 48
10.1 General - - - - - - - - 48
10.2 Nonconformity and corrective action - - - - 48
10.3 Continual improvement - - - - - - 48
APPENDIX A: KGG Departments - Responsibility and Applicability
of ISO 9001:2015 Requirements - - - - - 49
APPENDIX B: KGG Process Linkage Chart - - - - 51
APPENDIX C KGG Quality Management System
– Documentation Hierarchy - - - - 52
APPENDIX D: KGG Organization Chart - - - - - 53