KGO – 2024 STRATEGIC PLANNING ROADMAP

KGO MOTTO:
“BUILD WITH PURPOSE”

KGO VISION:
Empower every leader and organizaAon to take bold steps.

KGO MISSION:
Bring innovaAon & transformaAon to commercial real estate.

STRATEGIC GOALS (Next 1-3 YEARS)

1. Make intelligent cost decisions

Preserve profits; free up capital to re-invest

2. Unlock higher agility

Respond quickly to condiAons and opportuniAes

3. Strengthen compe//ve posi/on

Innova&on

APPROACH: DISCIPLINE IN THE FUNDAMENTALS

1. Operate the business – strengthen consistency and

performance

2. Support our people – increase adaptability, build teamwork

3. Service our clients- establish QC measures, collect feedback,

increase accounts/repeat business

**Will require data collec/on, analysis, recommenda/ons

**2024 Priori/es:
- Establish Workflows for Key Bus. Ops/Processes (publish & follow)
- Establish ObjecAves & Key Results (measurable goals by Qtr & Yr)
- Establish Key Performance Indicators (track business health) (dashboard to monitor progress;
prompt acAon when needed)
- Create Workshops for EE Prof. Dev. (i.e. client management, conversaAons, teamwork, review
CDs, space planning, proposal prep, social media posAng, sales strategy/pitch, aOending an
event, etc.)
- Establish Skills Cross-training Framework (skills, objecAves, tools, etc.)
- Establish and Implement Quality Controls for Service Delivery & Client InteracAons
- Establish and Implement Client Feedback Process
- WHAT ELSE???