Online purchase What are the dangers of buying online?

buy, buy, buy!

1. We offer a --- to customers who buy in bulk.
a. refund b. discount c. delivery
Dont put me on hold!
Put the conversation in order.
2. We ask customers who are not fully satisfied to --- a. Staff: Okay, I’m sorry to hear that! I will do my
products within 15 days.
best to help you. Hold for a moment.
a. discount b. refund c. return
3. In order to get a full --- , you must send back the b. Staff: I’m sorry sir, but my records show you are
product in its original packaging. not the one who made the purchase. I can’t help
a. discount b. refund c. return you.

4. The product will be --- within 24 hours of your order.

c. Staff: Hello! And how may I help you today?
a. dispatched b. purchased c. exchanged d. Staff: Alright. May I ask what is the nature of the
complaint?
The other side Are you on the customer-side or on the staff-side? e. Customer: Have you not listened to me at all?!
One woman who frequently flew on Southwest was constantly
disappointed with every aspect of the company’s operation. In fact, she f. Customer: Hello, my name is Alex Smith. I
became known as the “Pen Pal” because after every flight she wrote in with
a complaint. would like to place a complaint, please.
She didn’t like the fact that the company didn’t assign seats; she didn’t like
the absence of a first-class section; she didn’t like not having a meal in g. Customer: I did! I bought it last month; I can
flight; she didn’t like Southwest’s boarding procedure; she didn’t like the show you the receipt and the credit card statement.
flight attendants’ sporty uniforms and the casual atmosphere.
h. Customer: Fine.
What you may hear… i. Staff: well I’m sorry sir, but according to my
Accepting a complaint Delaying a complaint
Rejecting a records you are not the one who made the
complaint purchase. There’s nothing I can do!
Leave it with us and we’ll
I can’t tell you how sorry
see what can be done. j. Customer: I ordered a tank top and you sent me a
I am. Well I’m afraid
I’m afraid the manager
there’s nothing we dress, the order number is EA1234.
Oh, I’m sorry to hear can do about it.
isn’t in at the moment,
that.
could you call later?

FYI C
buy
buy 1. B 3. B Don’t put c, f, d, j, a, h, Queda expresamente prohibida, sin la autorización escrita de los titulares del copyright, bajo
las sanciones establecidas por las leyes, la reproducción total o parcial de esta obra por
buy 2. C 4. A me on hold! b, g, i, e cualquier medio o procedimiento, comprendidas la reprografía y el tratamiento informático.