Professional Documents
Culture Documents
Presented to the
APPLIED ENTREPRENEURSHIP
By:
Jeg Tecson
The partners will be leasing a square foot space located at the Jetty Port in Barangay
Pook, Kalibo, Aklan. Wowa’s Kusina will be constructed out of native materials to
build a restaurant with an ambience of a bahay kubo.
Sales projections. Wowa’s Kusina envisions to become a popular Filipino
restaurant that provides an at home feeling to every Filipinos with the quality of foods
and services that it offers and to become well known to other nationalities the dishes
that the Filipino has.
B. COMPETITORS
Out of the number of entities participating in the food service industry in
Kalibo, Aklan, about 20% of which are the major competitors that serve
traditional menus. To name a few are as follows:
• Bahay-kubo
• Panimalai
• New Peking House
• Kusina sa Kalibo
• Ninos Ihaw-ihaw
• La Nenas Manokan
C. SWOT Analysis
Strength • Easy access of the location.
• Quality dishes at affordable prices.
• Large variety of Filipino cuisines.
• High level of customer service.
• Strong value on staff’s
empowerment.
Weakness • Recruiting and retaining quality
staffs.
• Unavailability of raw
materials/Shortage of Supplies.
• Power interruptions.
Threats • Government rules and
regulations.
• Surrounding small carenderias.
• Inflation of raw materials prices.
• Inflation of operating costs.
• Consumer’s mindset that meals
cook at home are safer and
healthier.
Opportunities • Branching out on other ports and
airports in the Philippines.
• Additional food services.
III. OBJECTIVES
• To enchant every guest with remarkable dining & hospitality experiences.
• To build three branches each part of the Philippines.
• To better get to know the Filipino culture through Filipino cuisine at
affordable price.
Chapter 2
A. Organizational Chart
General Manager
(1)
Supervisor
(1)
Manager
(2)
Cashier
(2)
Server
(3)
B. JOB ANALYSIS
b.1 Job Description
GENERAL MANAGER
1. Managing the enterprise ensuring the highest levels of customer satisfaction and achieving
our turnover and profit targets.
2. Managing all purchasing, good stock control and rotation, continuity of supply, minimization
of waste and dealing with discrepancies and returns.
3. Ensuring suppliers’ credentials and establishing and maintaining good relations with
suppliers.
4. Ensuring stock is effectively displayed, including strong point of sale and comprehensive
price information.
5. Ensuring operational schedules are delivered consistently and promptly to achieve a clean,
and efficient environment.
6. Overseeing security and cash management including the opening up and closing of the
premises.
7. Maintain gross profit margins of the store and the café reporting these on a monthly basis,
along with a weekly analysis of sales.
8. Managing all relevant paperwork and audit information.
9. Ensuring a system of budgetary control and reporting on a monthly basis.
10. Keeping a database of the customers.
11. Organizing the recruitment, management, training, and appraisal of staff.
SUPERVISOR
1. Maintain a clean, organized and stocked environment and when necessary, assists in the
distribution of product.
2. Perform all POS duties, front and back of house functions including opening and closing
procedures, coordinating with the Corporate Office as necessary.
3. Establishes effective and positive communication amongst all team members.
4. Assists store manager in managing proper coverage and team member schedules ensuring
that the customer service standards and team members adhere to meal and break policy.
5. Ensures all cash handling procedures are upheld, accountable for store funds while running
a shift.
6. Follows and directs team members to follow store policies, procedures, and adhere to
merchandising and cleanliness standards.
7. Pro-active in solving customer problems and satisfying customers in various situations.
8. Tastes products on per shift basis for quality assurance.
MANAGER
1. Develops and execute sales and profit plans that are in-line with budgetary goals.
2. Ensures and is accountable for profitability of the store by growing sales and controlling
costs of goods, inventory levels, labour, supplies, and expenses.
3. Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools.
4. Oversees all cash and media management functions, able to perform all POS duties front and
back of house functions including opening and closing procedures, coordinating with the
Corporate Office as necessary.
5. Plans, executes and communicates all sales promotions and new product information
effectively and efficiently.
6. Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified
candidates.
CASHIER
1. Receive payment by cash, credit cards, vouchers, or automatic debits.
2. Compile and maintain non-monetary reports and records.
3. Answer customers’ questions, and provide information on procedures or policies
4. Sort, count, and wrap currency and coins.
5. Process merchandise returns and exchanges.
6. Request information or assistance using paging systems.
7. Stock shelves, and mark prices on shelves and items.
8. Compute and record totals of transactions.
9. Keep periodic balance sheets of amounts and numbers of transactions.
10. Greet customers entering establishments.
11. Resolve customer complaints.
SERVER
1. Transmits orders to the bar and kitchen by recording patrons’ choices; identifying patrons’
special dietary needs and special requests.
2. Keeps kitchen staff informed by noting timing meal progression.
3. Serves orders by picking up and delivering patrons’ choices from the bar and kitchen;
delivering accompaniments and condiments from the service bars.
4. Maintains table setting by removing courses as completed; replenishing utensils; refilling
water glasses; being alert to patron spills or other special needs.
b.2 Job Specifications
GENERAL MANAGER
1. Retail management experience in food sector.
2. Experience of staff management
3. A flexible and ‘hands-on’ approach in which, when necessary, all staff work at different
parts of the enterprise or business.
4. An understanding and enthusiasm for the aims, ethics, and unique business structure of real
food.
5. A passion for local seasonal food and an understanding of the provenance of food.
SUPERVISOR
1. College education preferred; 3 years retail management experience required.
2. Basic computer skills required
3. Must be able to work overtime, including weekends, evenings and special events if needed.
4. Well-organized, detail-oriented and be able to multi-task.
5. This position requires frequent standing and use of the hands and arms.
6. Must have excellent verbal and written English communication skills
MANAGER
1. College education preferred 3 years retail management experience required
2. Proficient on a computer; familiar with software programs such as Microsoft Word, Excel
and Outlook.
3. Must be able to work overtime, including weekends, evenings, special events if needed.
4. Well-organized, detail-oriented and able to multi-task.
5. Must have effective problem solving/decision making abilities
6. This position will require frequent standing and use of the hands and arms.
7. Must have excellent verbal and written English communication skills
CASHIER
1. Must be a graduate of any 2- or 4-years course.
2. Must have at least experience working as a store or boutique cashier
3. Must have knowledge in customers’ service
D. POLICIES
• Whistle Blowing Policy
The Corporation has an established whistle blowing policy aimed at encouraging employees
to speak out and call the attention of the Management to any suspected wrongdoing which is
contrary to the principles of the Code of Ethics and violations of the Corporation’s rules and
regulations.
• Absence Policy
Timely regular attendance is an expectation of performance for all employees. To ensure
adequate staffing, positive employee morale, and to meet expected productivity standards. In
the event an employee is unable to meet this expectation, he/she must obtain approval from
their supervisor in advance of any requested schedule changes. HR consultations are available
to advise the supervisors regarding the evaluation of extenuating circumstances.
The following is a list of behaviours that the company considers unacceptable. Any
employee found engaging in these behaviours will be subjected to disciplinary action
including reprimand, warning, layoff, or dismissal:
1. Failure to be at the work place, ready to work, at the regular starting time
2. Wilfully damaging, destroying, or stealing property belonging to fellow employees or the
company.
3. Fighting or engaging in horseplay or disorderly conduct.
4. Refusing or failing to carry out any instructions of a supervisor
5. Leaving your work station (except for reasonable personal needs) without permission from
your supervisor.
6. Ignoring work duties or loafing during working hours.
7. Coming to work under the influence of alcohol or any drugs, or brining alcoholic beverages
or drugs onto company property.
8. Intentionally giving any false or misleading information to obtain employment or a leave of
absence.
9. Using threatening or abusive language toward a fellow employee.
10. Punching another employee’s time card or falsifying any record.
11. Smoking contrary to established policy or violating any other fire protection regulation.
12. Failing to wear clothing conforming to standards set by the company.
13. Being tardy or taking un excused absences from work.
14. Not taking proper care of, neglecting, or abusing company equipment and tools.
15. Using company equipment in an unauthorized manner.
16. Possessing firearms or weapons of any kind on company property.
Chapter 3
A. PRODUCT STRATEGY
Wowa’s Kusina
Wowa’s Kusina is a restaurant offering every Filipino a place where they can have
their favourite Filipino cuisines and a place for foreigners where their pallets can explore our
dishes. It will serve varieties of Filipino dishes from various regional cuisines for breakfast,
lunch and dinner.
given time.
MOA.
People Differentiation The company employees are well trained in
consumers.
Psychographics
Work Activities ➢ Manage ➢ Washer
household
➢ Janitor
➢ Puts ink in
pen
➢ Making
boxes
Chapter 4
I. PRICING STRATEGY
The menu is a main driving force in getting customers in the door, and they want to pay
for the quality they are receiving. The prices on the menu directly affect our restaurant’s
profitability and these guidelines can help you get the most out of our pricing decisions.
Wowa’s Kusina will be using the competition pricing method which is the price slightly lower
than the competitors and pricing a little bit higher seasonal dishes to maximize profit.
PRODUCT LIST
Breakfast Menus
KanKamTuy (Kanin + Kamatis + Tuyo)
TapSiLog (Tapa + Sinangag + Itlog)
ToSiLog (Tocino + Sinangag + Itlog)
HotSiLog (Hotdog + Sinangag + Itlog)
BangSiLog (Bangus + Sinangag + Itlog)
DangSiLog (Danggit + Sinangag + Itlog)
SpamSiLog (Spam + Sinangag + Itlog)
ChoSiLog (Chorizo + Sinangag + Itlog)
CornSiLog (Corned Beef + Sinangag + Itlog)
AdoSiLog (Adobo + Sinangag + Itlog)
Beverages
Cold Drinks Hot Drinks
Mango juice Coffee
Buko juice Hot Choco
Sago’t gulaman Tea
Iced tea
Banana shake
Lemonade
Water
PRODUCTION PROCESS
Lechon Kawali
Ingredients:
2 lbs. pork belly
2 tablespoons salt
2 tablespoons whole pepper corn
5 pieces dried bay leaves
3 cups cooking Oil
34 ounces Water
Instructions:
• Pour water on cooking pot. Boil
• Add the pork belly and 1 tablespoon of salt. Put some pepper and bay leaves. Boil for
30 minutes or until meat gets tender
• Remove the meat from the pot and let it cool down for a few minutes
• Spread 1 tablespoon of salt on the pork belly. Make sure to distribute it evenly on all
sections
• Start to deep fry the boiled meat. Heat oil on a cooking pot.
• Put each piece of boiled pork belly into the hot oil with extra caution. Fry until crispy.
Turn the meat over to completely fry the opposite side until crispy. Note: be extra
careful when frying as oil can splatter. You can use the cover of the pot to cover it
while oil splatters, but do not cover completely as steam will be trapped. It will cause
more splatters.
• Remove the meat from the cooking pot. Arrange on a wire rack to cool down. Slice
according to desired portions
• Serve with lechon sauce. Share and Enjoy!
Bistek
Ingredients:
1 1/2 lbs beef sirloin thinly sliced
5 tablespoons soy sauce
4 pieces calamansi or 1-piece lemon
1/2 tsp ground black pepper
3 cloves garlic minced
3 pieces yellow onion sliced into rings
4 tablespoons cooking oil
1 cup water
1 pinch salt
Instructions:
• Marinate beef in soy sauce, lemon (or calamansi), and ground black pepper for at least
1 hour. Note: marinate overnight for best result
• Heat the cooking oil in a pan then pan-fry half of the onions until the texture becomes
soft. Set aside
• Drain the marinade from the beef. Set it aside. Pan-fry the beef on the same pan where
the onions were fried for 1 minute per side. Remove from the pan. Set aside
• Add more oil if needed. Saute garlic and remaining raw onions until onion softens.
• Pour the remaining marinade and water. Bring to a boil.
• Add beef. Cover the pan and simmer until meat is tender. Note: Add water as needed.
• Season with ground black pepper and salt as needed. Top with pan-fried onions.
• Transfer to a serving plate. Serve hot. Share and Enjoy!
Beef Kaldereta
Ingredients
2 lbs beef cubed
3 pieces garlic cloves crushed and chopped
1 piece onion finely chopped
2 cups beef broth
1-piece red bell pepper sliced
1-piece green bell pepper sliced
1 cup tomato sauce
½ cup liver spread processed using blender
1 teaspoon chili flakes
3 pieces dried bay leaves
2 cups potatoes sliced
2 cups carrots sliced
1/4 cup cooking oil
⅔ cup green olives
salt and pepper to taste
Instructions:
• Heat the cooking oil in the cooking pot or pressure cooker.
• Sauté the onion and garlic.
• Add the beef. Cook for 5 minutes or until the color turns light brown.
• Add the dried bay leaves and crushed pepper. Stir.
• Add the liver spread. Stir.
• Pour-in the tomato sauce and beef broth.
• Cook the beef until it becomes tender (about 30 mins if using a pressure cooker, or 1
to 2 hours if using an ordinary pot).
• Add potato and carrots. Cook for 8 to 10 minutes.
• Put the green olives and bell peppers in the cooking pot. Stir and continue to cook for
5 minutes more.
• Add salt and pepper to taste
• Serve Hot. Enjoy!
BEVERAGES
Banana shake
Ingredients:
1 large ripe banana
1/2 cup low-fat milk
1 cup ice cubes
1 cup plain yoghurt
1 tablespoon sugar or natural honey
Instructions:
• Peel the banana, making sure you remove the strands as well. Add it to a food
processor or blender in bite-sized chunks.
• Add the milk, ice cubes, yogurt, and sweetener.
• Blend and serve.
Sago’t gulaman
Ingredients:
3 cups medium tapioca pearls
1 sachet gelatin powder
3 cups brown sugar
1 tbsp vanilla extract
2 to 3 cups water
Instructions:
• Cook the tapioca according to package instructions or refer to the Taho recipe. Set
aside.
• Cook the gelatin according to package instructions. Set aside.
• Place the brown sugar in a cooking pot and caramelize using low heat.
• When the sugar starts to melt, put in water and vanilla extract. Let boil and stir until
the sugar dissolves. Note: us the lowest heat possible so that the sugar will not burn.
• Turn off heat and let cool.
• In a glass, combine some tapioca pearls, sliced gelatin, 3 tablespoons of sugar
mixture, and a cup of cold water. Stir.
• Serve. Share and enjoy!
Lemonade
Ingredients:
1 cup sugar (can reduce to 3/4 cup)
1 cup water (for the simple syrup)
1 cup lemon juice
2 to 3 cups cold water (to dilute)
Instructions:
• Make "simple syrup"
Place the sugar and water in a small saucepan and bring to a simmer. Stir so that the sugar
dissolves completely and remove from heat.
• Juice the lemons
While the water is heating for the simple syrup, juice your lemons. Depending on the size of
the lemons, 4 to 6 of them should be enough for one cup of juice.
• Combine lemon juice, simple syrup, water
Pour the juice and the simple syrup sugar water into a serving pitcher. Add 2 to 3 cups of cold
water and taste. Add more water if you would like it to be more diluted (though note that
when you add ice, it will melt and naturally dilute the lemonade).
If the lemonade is a little sweet for your taste, add a little straighter lemon juice to it.
• Chill
Refrigerate 30 to 40 minutes.
Serve with ice, sliced lemons.
Raw Materials Resources
Beverages
Banana Shake
Cavite City.
Sago’t Gulaman
DISTRIBUTION STRATEGY
PRODUCTION STORE
SUPPLIERS CONSUMERS
FACILITIES FRONTS
STORE LAYOUT
Chapter 5
I. INTEGRATED MARKETING COMMUNICATIONS STRATEGY
A. ADVERTISING (Advertising Objective, Advertising Message Advertising
Media)
Wowa’s Kusina
The restaurant will invite the customers go in and we will acknowledge their presence with the
B. PUBLIC RELATIONS
of new dishes.
EVENTS AND EVENT SPONSORSHIP Products are promoted through annual bazaar at
SOCIAL MEDIA ACCOUNTS Social media accounts like facebook used by the
hashtags.
C. CONSUMER SALES PROMOTIONS
Samples Customers may be given away for free or may be availed at a low
launched.
Promotional Products or Customers may be a given away like shirts, pens, notepad, mugs,
Point –of – purchase Customers may be received points when they purchase products
Games Customers may have a game during the purchasing process which
Raffles Customers are required to fill out a coupon obtained from store
later date.
D. DIGITAL MARKETING
The company decided to advertise via social media as our digital channel in utilizing
customers. Nowadays, people most often used internet networking through Facebook.
Advertising
P 25,000,000
Public Relations
Sales Promotions
P 55, 000
Digital Marketing
Contingency P 22,000
Total P 57,400,000
TEAM MEMBERS:
Jeg Tecson