HNB FINANCE PLC

KEY FACT DOCEMENT – HNB Finance Fixed Deposit

The Financial & other Procedure to be

Product/Service benefits including any Fees/ Chagres & followed to obtain Major Terms & Conditions
incentives & Promotions Interest. Product/ Service
• Regular – to choose • Please refer the • Duly signed • In the event of a prematurity
HNB Finance from deposit terms from HNB Finance mandate upliftment rate will decided by the
Fixed Deposits 01 months to 60 months web site for • KYC Clearance management, considering the period
in duration. Other by latest interest • A copy of valid such deposits were held.
special approval subject rates. customer’s NIC/
to Terms & Condition Passport port that
carries the NIC
number. Address
Proof ( if required
only)

• Interest Payable at • Free of Charge • Monthly Interest credited to

maturity or monthly the account is subject to
prevailing withholding Tax
Regulation.
• Cash Back Loan • Additional • Duly signed • Simplified Procedures
Facilities against fixed 2.75% added to mandate • Prevailing TC
deposits, (up to 75% of the Fixed
the value of monthly Deposit's ● Original
deposits and up to 90% Certificate rate Certificate (as a
of the value of maturity Security)
deposits)

• 1% of value • Request
• Bank Guarantee from the letter from
guarantee value. the customer
and
organization.
• Request
• Embassy Letters • Free of charge letter from
the customer

Complaint Procedure
The following methods are available to customers to lodge complaints
• Through the Branch manager

• Through our call Centre - 011-2024848

• Write to: The Manager, Call Center, HNB Finance PLC, No 168, Nawala Road, Nugegoda.

In the event a satisfactory solution is not provided by the company, customer can escalate his/her
complain to the office of the Financial Ombudsman of Sri Lanka.

Classification - Confidential - Internal

The Financial Ombudsman, Financial Ombudsman Office of the Financial Ombudsman 143A, Vajira
Road Colombo 05
Contact number: +94 11 259 5624 TeleFax: +94 11 259 5625 Email: fosril@sltnet.lk Website:
www.financialombudsman.lk

Classification - Confidential - Internal