PDEA CITIZENS CHARTER HANDBOOK FINAL - 28july2020

PHILIPPINE DRUG ENFORCEMENT AGENCY
CITIZEN’S CHARTER
1
I. Mandate
The Philippine Drug Enforcement Agency (PDEA) is responsible for efficient
and effective law enforcement of all the provisions on any dangerous drug
and/or controlled precursor and essential chemical.
II. Vision
By 2020, we are a highly credible and competent Agency leading the citizenry
for a drug-free country.
III. Mission
As the lead Agency in the enforcement of the anti-drug law, PDEA:
 Suppresses the supply of dangerous drugs;
 Implements Dangerous Drugs Board policies;
 Controls and regulates the legitimate use of dangerous drug
and controlled precursor and essential chemical;
 Supervises the anti-drug activities of the drug law enforcement
agencies; and
 Coordinates the participation of all stakeholders in the anti-drug
campaign.
IV. Service Pledge

With its full effort and capacity, PDEA is dedicated to abide by the provisions
in Section 84 of RA 9165. We commit to:
 Implement or cause the efficient and effective implementation of the

national drug control strategy formulated by the Dangerous Drugs Board
(DDB);
 Undertake enforcement of the provisions relative to the unlawful acts and
penalties involving any dangerous drug and/or controlled precursor and
essential chemical;
 Initiate and undertake a national campaign for drug prevention and control
programs using the three-pronged approach in the war against illegal
drugs – supply reduction, demand reduction and harm reduction;
 Initiate and undertake the formation of a nationwide organization which
shall coordinate and supervise all activities against drug abuse in every
province, city, municipality and barangay;
 Establish and maintain close coordination, cooperation and linkages with
international drug control and administration agencies and organizations;
 Maintain an efficient special enforcement unit to conduct investigations, file
charges, and transmit evidence to the proper court;
 Provide assistance to all government and private hospitals, clinics,
doctors, dentists, pharmacists, and other medical practitioners in the
issuances of licenses in relation to the distribution and use of controlled
precursors and essential chemicals; and
 Attend to all applicants and/or requesting parties who are within the
premises of the office prior to the end of official working hours and during
lunch break.
2
V. List of Services
External Services
Page Number
Administrative and Logistics Management Service

 Competitive Public Bidding 7
Compliance Service
 Issuance of Dangerous Drugs License –
S2 License for Medical Practitioner 11
 Issuance of Local Order Permit (LOP) 13
 Issuance of Permit for Medical Mission 14
 Conduct of Verification of Arrival of a Dangerous Drug
and/or Their Preparations 15
 Issuance of Accreditation for Transporter/Hauler/Carrier
of Bulk Controlled Substances 16
 Issuance of Controlled Precursors and Essential Chemicals
(P-License) 20
 Issuance of Dangerous Drugs License
(S-License for Non-Practitioner) 25
 Issuance of Import Permit (IP), Special Permit (SP),
and Export Permit (EP) 30
Human Resource Management Service

 Recruitment and Selection of Applicants
(Administrative and Technical Positions) 32
Intelligence and Investigation Service

 Provision of Intelligence Data 36
International Cooperation and Foreign Affairs Service

 Conduct of Liaison to Counterparts 37
Laboratory Service
 Retrieval of Pieces of Evidence (OLEAs) 39
 Request for Clandestine Laboratory Certification 40
 Destruction of Dangerous Drugs/CPECs 41
 Destruction of Expired Medicines 43
 Preparation of Training Modules or Program of Instruction for
Drug Forensic Chemist Basic/Advanced Training Course,
New Psychoactive Substances (NPS)/Drug Identification 44
 Retrieval of Pieces of Evidence (PDEA Chemist) 45
 Turn-over of Pieces of Evidence (PDEA Chemist) 45
 Turn-over of Pieces of Evidence (PNP, NBI, and BOC) 46
 Turn-over of Pieces of Evidence (Regional Trial Court) 47
 Conduct of Drug Test to Arrested Personalities 48
Page Number
3
 Conduct of Laboratory Examination (Releasing of Chemistry
Reports – Qualitative Analysis of Samples) 50
 Development and/or Validation of New Methods of Analysis
for Drugs and CPECs 51
 Request for Impurity Profiling of Methamphetamine
Hydrochloride 52
 Request for Quantitative Examination of Dangerous Drugs
or CPECs 53
 Research in New Emerging Drug of Abused/New Psychoactive
Substances (NPS) 54
 Research Pertaining to Drugs or Chemicals Used as Alternative
Materials for the Production of Illegal Drugs 55
Legal and Prosecution Service

 Request for Drug Case Status (Ensuring of Airtight Monitoring
of Cases) – External 56
 Request for Lecture on Salient Provisions of RA 9165
(Comprehensive Dangerous Drugs Act of 2002) 58
 Request for Record Verification on Drug Offenders 59
 Request for Statistics on Drug Cases 60
 Request for Legal Opinion 61
PDEA Academy
 Recruitment and Training of Drug Enforcement Officers (DEOs) 62
Plans and Operations Service – National Operation Center (POS-NOC)

 Issuance of Certificate of Coordination (COC) - External 65
Preventive Education and Community Involvement Service

 Provision of Advocacy Campaign Activities/Lectures 66
Public Information Office

 Request for Media Interview
(Campaign Through Penta-Media) 68
 Request for Statistical Data, Media Queries
Special Enforcement Service

 Conduct of High Impact Operation (HIO) 71
4
Internal Services
Page Number
Administrative and Logistics Management Service

 Provisions of Consumable and Non-Consumable Items
and Semi-Expendable Items to National Services and
Regional Offices
a. Simple Transactions (for Small Value Procurement (SVP)
and Common/Regular Items) 74
b. Complex Transactions (for Semi-Technical/Customized/
Specialized Items) 76
c. Highly Technical Transactions (for Highly Technical Items/
Items for Importation) 79
Financial Management Service

 Release of Employee’s First Salary 81
Internal Affairs Service

 Issuance of Clearance (for MBAI, GSIS, Provident Funds, COOP) 83
Laboratory Service
 Mandatory Drug Test to PDEA Employees 84
Legal and Prosecution Service

 Request for Drug Case Status (Ensuring of Airtight Monitoring
of Cases) – Internal 85
 Request for Conduct of Moot Court 87
 Request for Legal Assistance 88
Office of the Deputy Director General for Administration

 Facilitation of Approval of Communication 89
Office of the Deputy Director General for Operations

Office of the Director General

Plans and Operations Service

 Issuance of Certificate of Coordination (COC) – Internal 92
 Authority to Transport Dangerous Drugs and Controlled Precursor
and Essential Chemicals, Instruments/Paraphernalia and/or
Laboratory Equipment 93
Public Information Office

 Preparation and Dissemination of Press Releases
5
NATIONAL OFFICES
EXTERNAL SERVICES
6
1. Competitive Public Bidding
Public bidding is a method of procurement of large volume or quantity of
supplies, equipment, and/or devices that are needed by the Agency in
performance of its duties and responsibilities. Interested parties undergo
screening process and eligible bidders are determined by a technical working
group (TWG).
Office or
Administrative and Logistics Management Service (ALMS)
Division
Classification Highly Technical
Type of G2C – Government to Client
Transaction G2B – Government to Business
Who May Avail Interested commercial and industrial entity
Checklist of Requirements Where to Secure
One (1) copy of Bidding
Documents per project shall
include:
 Approved Budget for the BAC Secretariat
Contract (ABC)
 Instruction to Bidders *Bid documents can be secured after payment of bid
document fees to the authorized teller/cashier
 Terms of Reference
 Eligible Requirements
 Plans and Technical
Specifications
 Form of Bid, Price Form
and list of Goods or Bill of
Quantities
 Delivery Time or
Completion Schedule
 Form and Amount of Bid
Security
 Form and Amount of
Performance Security and
Warranty
 Form of Contract and
General and Special
Conditions of Contract
FEES
CLIENT AGENCY PROCESSING PERSON
TO BE
STEPS ACTION TIME RESPONSIBLE
PAID
Preliminary
Course of
Action
- Preparation of None 7 days BAC TWG
BID Documents
Sheet (BDS).
- Conduct pre- None 3 hours BAC Members/
procurement BAC TWG/
7
conference. BAC Secretariat
- Advertise and None 7 days BAC Secretariat

post Invitation
to Bid (ITB).
1. Inquire on 1. Sale of BDS, None 5 minutes BAC Secretariat

the availability as applicable.
of Bid
Documents.
2. Payment of 2. Issuance of *as 10 minutes FMS Cashier

appropriate Official Receipt provided
in RA
fees as (OR). 9184
required based 2016
on BDS. Revised
IRR
Appendix
8
3. Present OR. 3. Release of *as 3 minutes BAC Secretariat

BDS to provided
interested in RA
9184
bidder/supplier. 2016
Revised
IRR
Appendix
8
4. Attend Pre– 4. Conduct Pre None 4 hours BAC Members

bid - Bid BAC TWG
Conference, as Conference BAC Secretariat
scheduled.
4.1 Prepare None 3 days BAC Secretariat

Supplemental
Bid Bulletin, if
necessary.
5. Submit 5. Receive and None 1 day BAC Members

Bid/Attend open Bids. BAC TWG
Opening of BAC Secretariat
Bids, as
scheduled. 5.1 Evaluate None 60 days BAC TWG
Bids / Post BAC Secretariat
qualification of
documents.
5.2 Present None 30 minutes BAC TWG

evaluation
result to BAC.
8
5.3 Declare None 30 minutes
Lowest BAC Chairman
Calculated
Responsive Bid
6. Receive 6. Prepare None 1 day

Notice of Post Notice of Post BAC TWG
Disqualification, Disqualification
for losing to losing
bidder. bidders, if any.
6.1 Prepare and None 14 days BAC Members

Sign BAC BAC Secretariat
Resolution for
Notice of Award
(NOA).
6.2 Approve None 3 days Head of

BAC Resolution Procuring Entity
for NOA. (HOPE)
7.Acknowledge 7. Prepare and None 5 days BAC Secretariat

NOA issue NOA.
7.1 Post NOA None 1 day BAC Secretariat

8. Post- 8. Prepare and **as
10 days BAC Secretariat
provided
Performance issue Contract. in RA
Security Bond. 9184
(2016
Revised
IRR
Section
39)
9. 9. Prepare and None 7 days BAC Secretariat

Acknowledge issue NTP
Contract
10. 10. Post NTP 1 day

None BAC Secretariat
Acknowledge and Contract
Notice to
Proceed (NTP)
11. Deliver the 11. Inspect and *as specified in

the contract Supply
supply. accept supply.
Management
None Division
TOTAL as 120 days, 8
provided hours and 18
in RA
9184
minutes
9
References:
*RA 9184 2016 Revised IRR Appendix 8 – Guidelines on the Sale of
Bidding Documents
Cost of Bidding Documents

Maximum Cost of
Approved Budget for the Contract
Bidding Documents
₱500,000.00 and below ₱500.00
More than ₱500,000.00 up to ₱1 Million ₱1,000.00
More than ₱1 Million up to ₱5 Million ₱5,000.00
More than ₱500 Million ₱75,000.00
**RA 9184 2016 Revised IRR Section 39

Performance Security
Amount of Performance
Security
Form of Performance Security (not less than the required
percentage of the total
contract price)
A. Cash or Cashier’s/Manager’s
Check issued by a universal or
commercial bank Goods and consulting services
B. Bank draft/guarantee or – Five percent (5%)
irrevocable letter of credit issued by
a universal or commercial bank: Infrastructure projects – Ten
Provided, however, that it shall be percent (10%)
confirmed or authenticated by a
universal or commercial bank
C. Surety bond callable upon
demand issued by a surety or
insurance company duly certified by Thirty percent (30%)
the insurance commission as
authorized to issue such security
10
2. Issuance of Dangerous Drugs License – S2 License for Medical Practitioner
(Decentralized processing and payment of fees at PDEA Regional Offices.
Centralized database entry and issuance of License Certificate at PDEA Main
Office)
S2 License is issued to a PRC-registered physician, dentist, veterinarian who
prescribe (a) Dangerous Drugs Preparations (DDP).
Office or
Compliance Service (CS)
Division
Classification Simple
Transaction
Who May PRC-registered physician, dentist, veterinarian
Avail
One (1) photocopy of each and
bring original documents:
1. S2 License Application Form PDEA Website (www.pdea.gov.ph)
2. PRC ID Card PRC
3. Drug Test Result DOH-accredited Drug Testing Centers
(DOH-DDB IDTOMIS generated
report)
4. 2” x 2” ID picture
5. TIN Card / e-TIN / BIR TIN BIR
Verification slip / Latest ITR
(TIN is n/a for renewal applicants)
Additional requirements for

applicants who shall use the S2
for government practice only
(exemption from paying the license fee
but not from registration per Section
36(1), DDB Reg 1 s 2014):
 Certificate of employment Government institution where employed
 Affidavit attesting use of
S2 for govt practice only
New applicants to apply in

person.
Renewal applicants may

authorize a representative to
apply in their behalf.
FEES
TO BE
PAID
1. Submit to 1. Receive and None 8 minutes Duty DDRO
the check application
11
Compliance form and
Service requirements.
the original
copy of the Encode
completely information in
filled- out and PPLS database.
signed S2
license Capture photo of
application applicant and
form with attach in file.
attached 2” x
2” ID picture Print / issue to
and submit applicant 2
photocopy of copies of the
requirements. assessment slip
Present for payment of
original S2 license.
requirements (The assessed
for validation. fee is based on
the validity of the
PRC license
submitted)
2. Pay to the 2. Issue Official *₱500/yr 1 minute DDB Cashier

DDB, 3rd Flr, Receipt (O.R.). *₱1,500 /
PDEA-Bldg 3yrs
(S2
license
fee
3. Submit to 3. Encode O.R. # None 6 minutes Duty DDRO

the in database.
Compliance Print S2 License
Service the Certificate.
duly noted
assessment, Check printed S2 Duty DDRO
present the Certificate Supervisor
Official
Receipt and Log issuance / Duty DDRO
receive the release of S2-
S-2 License License
Certificate. Certificate.
TOTAL *pursuant 15 minutes
to Section
6 (8aii, 10b
and 17 (3)
of DDB
Reg 1
s. 2014
12
3. Issuance of Local Order Permit (LOP) for Transfer of Dangerous Drugs
and/or its Preparations (Centralized Application at the PDEA Main Office, Quezon
City)
LOP is the authority issued for every domestic transaction on
manufacture/surrender/transfer of Dangerous Drugs from one activity to
another or from one address to another.
Office or
Division
G2G – Government to Government
Who May Current S-licensed holder who intend to transfer / manufacture
Avail dangerous drugs and/or its preparations
One (1) photocopy of each and
1. Local Order Permit Application PDEA website (www.pdea.gov.ph)
Form
2. S-License Compliance Service
3. PRC ID Card PRC
4. PTR of authorized Pharmacist LGU
FEES
TO BE
PAID
1. Submit to Receive and None 15 minutes Duty DDRO /
the check Supervisor
Compliance application.
Service the Enter information
completely in database
filled-out and
signed 1.1 Print None
application approved permit
form. Present
updated 1.2 Check by None
requirements, Supervisor
if applicable.
2. Receive 2. Release None Duty DDRO

approved approved LOP
LOP
TOTAL None 15 minutes
13
4. Issuance of Permit for Medical Mission
(Centralized Application at the PDEA Main Office, Quezon City)
Authority issued to conduct Foreign Medical Mission where DD/DDP is

dispensed. Any client, private group of individuals, or company who plan to
undertake medical mission shall secure permit from the Agency prior to the
activity (Section 13 of DDB Regulation 1 s 2014).
Office or Division Compliance Service (CS)

Who May Avail An applicant on written application to the Agency
One (1) photocopy and bring
original documents:
1. A letter from the head of the
mission with the information on
duration of mission and inclusive
date, names and specialties of the
mission team members; itemized
list of the controlled drugs
together with the expiration dates
and flight or voyage details;
2. Deed of acceptance from the Partner Hospital
host hospital possessing a valid
S3 license.
3. Medical mission endorsement LGU
from respective LGU
4. DOH Permit for subject mission DOH
5. Export Authorization granted by Competent Authority at the country of origin
the competent authority where the
medical mission or medicine
originated.
FEES
AGENCY PROCESSING PERSON
CLIENT STEPS TO BE
ACTION TIME RESPONSIBLE
PAID
1. Submit letter 1. Check letter None 50 minutes Duty DDRO
and requirements and
to the requirements
Compliance for content
Service. and
completeness.
2. Receive from 2. Log and None 10 minutes Records Officer

the Compliance issue/release
Service the medical
approved permit mission
14
(in letter form). approval.
Furnish a
copy to
respective
PDEA
Regional
Office.
TOTAL None 1 hour
5. Conduct of Verification of Arrival of a Dangerous Drug and/or Its

Preparations (Centralized Application at the PDEA Main Office, Quezon City)
Inspection/verification made on arrival of Dangerous Drug, and/or its
preparation or a Table 1 controlled chemical used in the manufacture of a
pharmaceutical product to ensure actual quantity imported and consistency
with the Import/Special Permit issued.
Office or Division
Who May Avail Current PDEA-registered importer of specified dangerous
drugs and/or its preparation
One (1) photocopy of each and PDEA website (www.pdea.gov.ph)
bring original copy:
First Notice of Arrival of DD
Second Notice of Arrival of DD
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTION BE PAID TIME RESPONSIBLE
1. Submit to the 1. Check None 10 minutes Duty DDRO
Compliance documents for
Service the duly completeness
filled out 1st and content.
Notice Form with Receive
attached proof of document and
arrival at port of record in
entry. designated log
book.
2. Submit to the 2. Check None 10 minutes Duty DDRO

Compliance documents for
Service the duly completeness
filled-out 2nd and content.
Notice Form with Retrieve 1st
attached proof of Notice Form
arrival at and attach to
company file.
15
warehouse and
request Schedule and 5 minutes Deputy
verification assign Director, CS
inspection inspector.
schedule.
3. Accompany 3. Verify None 1 hour or RCO

inspector on arrival of more
scheduled date. imported (dependent on
Sign in the goods. volume /
quantity to be
verification report Check/Invento verified)
to signify ry shipment
concurrence and based from
acknowledgment. the notice
Submit affidavit, if submitted and
quantity is corresponding
inconsistent with approved
the approved Import Permit.
quantity. Inform client of
discrepancies,
if any. Require
client to sign in
the Verification
Report.
Submit
Verification
Report for D,
CS notation/
approval
TOTAL None 1 hour and 25
minutes
6. Issuance of Accreditation for Transporter/Hauler/Carrier of Bulk Controlled

Substances (Decentralized processing and payment of fees. Centralized
issuance of Accreditation Certificate)
Bulk quantity delivery refers to quantities:
a. equal to or more than 500 kilograms or liters of controlled chemical; and
b. equal to or more than one (1) kilogram of dangerous drug or its preparation.

Type of G2B – Government to Business
Transaction
Who May Avail A transporter/hauler/carrier of bulk controlled substance
which is not an integral unit of:
1) a PDEA-licensed company to transact or deal in or
manufacture a controlled substance; or,
16
2) a Customs Brokerage firm registered with the Bureau of
Customs and/or Philippine Export Zone Authority; or,
A. 3) postal service, private or commercial courier service

One (1) photocopy of each and bring
original documents:
1. Accreditation Application Form PDEA Website (www.pdea.gov.ph)
2. Mayor’s Permit / PEZA Certificate LGU / PEZA
(n/a for govt entities)
3. SEC / CDA / DTI Certificate, as SEC / CDA / DTI
applicable (cover sheet only, n/a for
govt entities)
4. SEC Articles of Incorporation SEC
(coversheet only, n/a for govt
entities) SEC
5. Updated GIS (coversheet and
incorporators page only, n/a for govt
entities) BIR
6. TIN/ITR of company NBI
7. NBI clearance of head of the
company
8. Company Profile with picture of
company, signage (façade)
9. Proof of ownership / Lease
Contract
10. Organizational Structure, noted
by company HR
11. Location/Vicinity Map
12. Affidavit with list of inventory of
trucks that will be used to transport
controlled substances /LTO regn /
plate numbers / proof of ownership /
photos
13. Contract of Agreement with a
PDEA-licensed entity for the
transporting services and names of
drivers / diver’s license. Agreement
shall include the provision of security
measures that will be undertaken to
prevent diversion, loss, pilferage,
and other analogous circumstances
during transport of controlled
substances.
14. Industrial Technology ITDI / DOST
Development Institute (ITDI) /
Department of Science and
Technology (DOST) calibration
certificate / test report
17
FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION TO BE
TIME RESPONSIBLE
PAID
1. Submit to the 1. Receive, None 20 minutes Duty DDRO
Compliance check application
Service the with
completely filled- requirements
out and signed and enter
application form information in
and photocopy of database.
requirements in a
BLUE folder. Print / issue to
the applicant 2
Present original copies of the
for validation. Assessment slip,
if complied, for
Signify preferred the payment of
date of inspection accreditation fee
(applicable for (for renewal
new applicants). applicants)
Schedule Deputy Director,

inspection and CS
assign inspector
Encode
information in
database.
Print/issue copy
of Inspection
Order to client
and inspector.
2. Accompany 2. Conduct None 1 hour RCO

inspector on Physical Security (exclusive of
scheduled Inspection (PSI) travel time)
inspection date and orientation
(applicable for on scheduled
new applicants). date.
Submit report to
DCS thru C, CID
within 3 working
days from PSI
date.
Approval / Director, CS
Disapproval of
recommendation
18
3. Proceed to 3. Retrieve None 15 minutes DDRO
Compliance application folder
Service 3 days with noted PSI
after inspection report from CS
date (applicable Records Officer.
for new Check for any
applicants). notations /
lacking
requirements.
Print / issue to
the applicant 2
copies of the
Assessment slip,
if complied, for
the payment of
accreditation fee
4. Pay at the 4. Issue Official ₱500 1 minute DDB Cashier

DDB, 3rd Flr, Receipt. (*Accred
PDEA Bldg. itation
fee)
5. Submit to the 5. Encode O.R. None 15 minutes Duty DDRO

Compliance No. in database.
Service the duly
noted Re-orient on
assessment, regulatory
present the control.
Official Receipt
and receive the Print / log
Accreditation issuance of
Certificate Accreditation
Certificate, if
submitted
complete
requirements.
Indication in
overleaf of the
O.R (This serves
as Temporary
Accreditation
Certificate /
Claim Slip), if
with lacking
requirements
Batch Print 15 days Administrative

Assistant
19
6. Claim 6. Receive and None 10 minutes Records Officer
Accreditation check claim slip.
Certificate on Log issuance /
specified date at release
the Compliance Accreditation
Service. Present Certificate
claim slip.
(Due to centralized
database, the
issuance of
Certificates of
Applications
processed at PDEA
Regional Offices
shall be claimed
therein w/in 60-90
days from its date of
processing)
TOTAL *pursuant 15 days, 2

to Sec 6
(4 b i) of hours and 35
DDB Reg minutes
1 s 2014
7. Issuance of Controlled Precursors and Essential Chemicals (P-License)

Office)
P-License refers to the authority issued to qualified entities to procure for retail,
wholesale/distribute, manufacture, export, import, end-use (industrial use),
make use for research, training and/or laboratory analysis of controlled
precursors and essential chemicals (CPECs) and/or its mixtures/preparations.
Who May Avail Entities engaged in retail/ end-use/ distribute/
manufacture/ import/ export/conduct research, handlers of
controlled chemicals
One (1)1 photocopy of each and
NEW APPLICATION
1. P-License Application Form PDEA website (www.pdea.gov.ph)
(n/a for govt entities)
20
applicable (cover sheet only, n/a for
govt entities)
entities) SEC
5. Updated GIS (coversheet and
incorporators page only, n/a for govt
entities)
6. TIN/ITR of company BIR
7. TIN/ITR of head of company BIR
8. TIN/ITR of authorized signatory BIR
9. NBI clearance of head of the NBI
company
10. NBI clearance of authorized NBI
signatory
11. Letter of Authorization / PDEA Website (www.pdea.gov.ph)
Designation for DD Responsible
Officer / Signatory
12. Joint Affidavit PDEA Website (www.pdea.gov.ph)
13. Company Profile with picture of
company, signage (façade)
Contract
15. Organizational Structure, noted
by company HR
17. Floor Plan/Layout of site, to
highlight storage area for CPECs
and/or its preparations
18. Picture of controlled substance
storage area, doublelocked, indicate
area dimensions. Said enclosed
storage should not be mixed with
other non-controlled substance/s
19. BOC Accreditation Certificate
(applicable if importer) BOC
20. Safety Data Sheet (SDS) of
controlled substance handled
(applicable if importer)
21. Photo / Picture of the product
with label (applicable if importer)
RENEWAL APPLICATION:
1. P-License Application Form PDEA website (www.pdea.gov.ph)
(not applicable for govt entities)
3. Updated GIS (for corporations SEC
only, not applicable for govt entities)
4. Joint affidavit
5.NBI clearance of authorized NBI
21
pharmacist
6. BOC Accreditation Certificate BOC
7. Copy of Latest Semi-Annual
Report (SAR), as noted by PDEA. If
none, submit SAR + affidavit
explaining the late submission with
assurance that such shall not recur.
8. Previously issued P-License
Certificate
9. Letter of Authorization (applicable
if a new signatory &/or head is
designated/ sworn into office)
company (applicable if a new head
is sworn into office)
(applicable if a new head is sworn
to office)
12. TIN/ITR of authorized signatory BIR
(applicable if a new signatory is
designated)
AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTION BE PAID TIME RESPONSIBLE
1. Submit to the 1. Receive, None 20 minutes Duty DDRO
Compliance check
Service the application
completely filled- with
out and signed requirements
application form and enter
and photocopy of information in
requirements in a database.
RED folder.
Print / issue to
Present original for the applicant 2
validation. copies of the
Assessment
Signify preferred slip, if
date of inspection. complied, for
(applicable for new the payment of
applicants) P-License
(for renewal
applicants)
Schedule
inspection and Deputy
assign Director, CS
inspector
22
Encode
information in
database.
Print/issue
copy of
Inspection
Order to client
and inspector.
None 1 hour RCO
2. Accompany 2. Conduct (exclusive of
inspector on Physical travel time)
scheduled Security
inspection date Inspection
(applicable for new (PSI) and
applicants). orientation on
scheduled
date.
Submit report
to DCS thru C,
CID within 3
working days
from PSI date.
Director, CS
Approval/Disa
pproval of
recommendati
on
3. Proceed to 3. Retrieve None 15 minutes DDRO

Compliance application
Service 3 days folder with
after inspection noted PSI
date (applicable for report from CS
new applicants). Records
Officer. Check
for any
notations /
lacking
requirements.
Print / issue to
the applicant 2
copies of the
Assessment
slip, if
complied, for
the payment of
P-License
23
4. Pay at the DDB, 4. Issue P1 - 1 minute DDB Cashier
3rd Flr, PDEA Bldg. Official ₱500
Receipt. P3 -
₱2,500
P4 -
₱3,000
P5C -
₱5,000
P5D -
₱5,000
P5E –
₱5,000
P5I –
₱5,000
P5-IM
₱5,000
P6 -
₱500
(*license
fee)
5. Submit to the 5. Encode None 15 minutes Duty DDRO

Compliance O.R. No. in
Service the duly database.
noted assessment,
present the Official Re-orient
Receipt and authorized
receive the P- signatory on
License Certificate regulatory
or Temporary control.
License / Claim
Slip, as applicable. Print / log Administrative
issuance of Assistant /
License Records
Certificate, if Officer
submitted
complete
requirements.
Print/issue Duty DDRO

Temporary
License/Claim
Slip, if with
lacking
requirements
Batch print 15 days Administrative

license Assistant
certificates.
24
6. Claim license on 6. Receive None 10 minutes Records
specified date at and check Officer
the Compliance claim slip. Log
Service. Submit issuance /
claim slip. release of
License
(Due to centralized Certificate
database, the
issuance of License
Certificates of
Applications
processed at PDEA
Regl Offices shall be
claimed therein w/in
60-90 days from its
date of processing)

to Sec 6 hours and 15
(8 b,c and
10 b) of minutes
DDB Reg
1 s 2014
8. Issuance of Dangerous Drugs License (S-License for Non-Practitioner)

Office)
S-License refers to the authority issued to qualified entities to procure for
sale/retail, wholesale/distribute, manufacture, export, import, make use for
research, training and/or laboratory analysis dangerous drugs (DD) and/or its
preparations.
Office or
Division
Who May Non-medical practitioner who are engaged in procuring, selling,
Avail manufacturing, importing, exporting and/or using DD / DDP in
research, training and laboratory analysis

1 photocopy of each and bring
original documents:
NEW APPLICATION
1. S-License Application Form PDEA Website (www.pdea.gov.ph)
2. Mayor’s Permit / PEZA LGU / PEZA
25
Certificate (n/a for govt entities)
applicable (cover sheet only, n/a
for govt entities)
entities)
5. Updated GIS (coversheet and SEC
incorporators page only, n/a for
govt entities)
6. TIN/ITR of company BIR
8. TIN/ITR of authorized BIR
pharmacist
9. DOH / FDA LTO, as applicable DOH / FDA
company
11. NBI clearance of authorized NBI
pharmacist
12. Letter of PDEA Website (www.pdea.gov.ph)
Authorization/Designation for
Pharmacist PDEA Website ((www.pdea.gov.ph)
13. Joint Affidavit
14. PRC ID Card of pharmacist PRC
15. PTR of pharmacist (or LGU
Certificate of employment if
connected with government)
16. Company Profile with picture
of company, signage (façade)
Contract
18. Organizational Structure,
noted by company HR
20. Floor Plan/Layout of site, to
highlight storage area for
Dangerous Drugs and/or its
preparations
21. Picture of controlled
substance storage area,
doublelocked, indicate area
dimensions. Said enclosed
storage should not be mixed with
other non-controlled substance/s
22. BOC Accreditation Certificate BOC
23. Certificate of Product FDA
Registration (CPR) with picture of
products as packaged and
corresponding drug literature
(applicable if
26
importer/manufacturer)
24. Photo / Picture of the product
with label (applicable if importer)
RENEWAL APPLICATION:
1. S-License Application Form PDEA website (www.pdea.gov.ph)
2. Mayor’s Permit / PEZA LGU / PEZA
Certificate (not applicable for govt
entities)
3. DOH / FDA LTO, as applicable DOH / FDA
4. Updated GIS (for corporations
only, not applicable for govt SEC
entities)
5. Joint affidavit PDEA Website (www.pdea.gov.ph)
6.NBI clearance of authorized NBI
pharmacist
7. PRC ID Card of pharmacist PRC
8. PTR of pharmacist (not LGU
applicable for government
entities) BOC
9. BOC Accreditation Certificate
10. Copy of Latest Semi-Annual
Report (SAR), as noted by PDEA.
If none, submit SAR + affidavit
explaining the late submission
with assurance that such shall not
recur.
11. Previously issued S-License
Certificate
12. Letter of Authorization PDEA Website (www.pdea.gov.ph)
(applicable if a new pharmacist
&/or head is designated/ sworn
into office)
company (applicable if a new
head is sworn into office)
(applicable if a new head is sworn
to office)
15. TIN/ITR of authorized BIR
pharmacist (applicable if a new
pharmacist is designated)
FEES
TO BE
PAID
1. Submit to 1. Receive, check None 20 minutes Duty
the application with Dangerous
Compliance requirements and Drugs
Service the enter information Regulating
27
completely in database. Officer (DDRO)
filled-out and
signed Encode
application information in
form with database.
photocopy of
requirements Print / issue to the
in a GREEN applicant 2 copies
Folder. of the Assessment
(If applying also slip, if complied,
for P-License, for the payment of
submit the S&P
applications and
S-License (for
the reqts in a renewal
YELLOW folder) applicants)
Deputy
Present Schedule
Director, CS
original for inspection and
validation. assign inspector
Signify Print/issue copy of

preferred Inspection Order
date of to client and
inspection. inspector.
(applicable
for new
applicant
only)
None RCO
2. 2. Conduct 1 hour
Accompany Physical Security (exclusive of
inspector on Inspection (PSI) travel time)
scheduled and orientation on
inspection scheduled date.
date.
(applicable Submit report to
for new DCS thru C, CID
applicant within 3 working
only) days from PSI
date.
Approval / Director, CS
Disapproval of
recommendation
3. Proceed to 3. Retrieve
None 15 minutes DDRO
Compliance application folder
Service three with noted PSI
(3) days after report from CS
inspection Records Officer.
date Check for any
(applicable
28
for new notations / lacking
applicant requirements.
only). Print / issue to the
applicant 2 copies
of the Assessment
slip, if complied,
for the payment of
S-License
4. Pay at the 4. Issue Official S1 - 1 minute DDB Cashier

DDB, 3rd Flr, Receipt. ₱500
PDEA Bldg. S3 -
₱1,000
S4 -
₱3,000
S5C -
₱5,000
S5D -
₱5,000
S5E –
₱5,000
S5I –
₱5,000
S6 -
₱500
(*license
fee)
5. Submit to 5. Encode O.R. None 15 minutes Duty DDRO

the No. in database.
Compliance
Service the Re-orient
duly noted authorized
assessment, pharmacist on
present the regulatory control.
Official
Receipt and Print / log
receive the issuance of
S- License License
Certificate or Certificate, if
Temporary submitted
License / complete
Claim Slip, requirements.
as
applicable. Print/issue
Temporary
License/Claim
Slip, if with lacking
requirements
Batch print license 15 days Administrative

certificates Assistant
29
6. Claim 6. Receive and None 10 minutes Records Officer
license on check claim slip.
specified Log issuance /
date at the release of License
Compliance Certificate
Service.
Submit claim
slip.
(Due to
centralized
database, the
issuance of
License
Certificates of
Applications
processed at
PDEA Regl
Offices shall be
claimed therein
w/in 60-90 days
from its date of
processing.)

to Section hours and 35
6 (8 a, c,
and 10 b) minutes
of Reg 1
s. 2014
9. Issuance of Import Permit (IP), Special Permit (SP), and Export Permit (EP)
(Centralized Application at the PDEA Main Office, QC)
Import Permit (IP) is the authority issued to import DD and/or its preparations.
Such is applied for every specific importation of the controlled substance.
Special Permit (SP) is the authority issued to import CPECs and/or its
mixtures/preparations. and drug preparations containing Table 1 controlled
chemical. Such is applied for every specific importation of the controlled
substance.
Export Permit (EP) is the authority issued to export DD, CPECS and / or its
preparations. Such is applied for every specific exportation of the controlled
substance.
Type of Transaction G2B – Government to Business
30
Who May Avail A current PDEA-registered importer/exporter of:
 Dangerous Drugs (DD) and/or its preparations
 CPECs and/or its mixtures/preparations
1. Registered with PNSW and/or BOC / DICT thru PDEA
TradeNet System
2. Certificate of Product Registration or FDA
Safety Data Sheet, as applicable
3. Purchase Order / Proforma Invoice /
Invoice
4. Import Permit issued by the
Government Competent Authority of
Importing Country or End-User
Declaration from importing country, as
applicable
FEES PERSON
AGENCY PROCESSIN
CLIENT STEPS TO BE RESPONSIB
ACTION G TIME
PAID LE
1. Lodge appropriate 1. Retrieve None (Bulk Duty DDRO
application in the PNSW PNSW / applications
/ TradeNet System TradeNet attended per
online. application day)
and
For PNSW applications check/verify
submit requirements 2 documents
to 4 through email at for
pdeacs.impex@yahoo.c completene
om ss and
content.
2. View status of 2. Process, None 1 day DDRO

application at PNSW / Authorize 1, 1 day D, CS
TradeNet site Authorize 2 1-3 days DG,PDEA
Process 2 1 day DDRO
Will receive email for (For PNSW
the payment of applications)
regulatory fee.
Process, 1 day DDRO
Verify
(For TradeNet
applications)
3. Submit to the DDB (at 3. Issue ₱500 - 1day DDB Cashier

the 3rd Floor) the PNSW /
Official (≤1,000
TradeNet generated Receipt. kg/l)
assessment. Encode
O.R. # in ₱1,000 -
Pay regulatory fee. (>1,000
the PNSW.
kg/l to
<5,000
kg/l)
31
₱1,500 –
(≥5,000
kg/l)
(*Regulato
ry fee)
4. For PNSW 4. None Same day Duty DDRO

application, present the Indicate/Not
O.R. to the Compliance e O.R. #
Service and receive and date in
approved permit. the PNSW-
approved
For TradeNet permit and
applications, upload the release the
O.R. in the TradeNet approved
System. permit to
Download approved client.
permit in the TradeNet
System Verify 1 day DDB Cashier
uploaded
O.R.
Approval 1 day D,CS
TOTAL Dependent Within 7

on weight /
volume days for
PNSW
Section applications
10(3) of
DDB
Regulation Within 2-3
1 s 2014 days for
TradeNet
applications
10. Recruitment and Selection of Applicants (Administrative and Technical

Positions)
Applications for administrative and technical positions are processed by the
Administrative and Human Resource Service (AHRS). Recruitment and
Selection Process starts ten (10) days after vacant plantilla position are
published at the CSC and PDEA websites.
Office or
Human Resource Management Service (HRMS)
Division
Transaction
Who May External applicants who desire to work for PDEA
Avail
32
Letter of Application – One (1) Requesting Party
original copy
Personal Data Sheet (PDS) with CSC Form 212 (Revised 2017)
Work Experience Sheet – One
(1) original copy
Certificate of Eligibility – PRC / CSC / IBP
One (1) original or certified true
copy
Transcript of Records (TOR) - One School where the applicant graduated
(1) certified true copy
Clearances issued by Government NBI / City Hall
Agencies
Two (2) consecutive ratings of Previous Agency/Office of the applicant
most recent rating periods (if
applicable)
Note: Original copies are required

prior to the appointment of
successful applicants
FEES
CLIENT PROCESSING PERSON
AGENCY ACTION TO BE
STEPS TIME RESPONSIBLE
PAID
1. Submit 1a) Walk-in None 10 minutes Message
application applications are Center / HRMO
a. Walk-in received through
b. E-mail the message
c. Mail center; walk-in
applicants are
encouraged to
have at least a
receiving copy of
their application
as the message
center will stamp
date of receipt to
the receiving
copy;
1b) E-mail
applications are
received through
PDEA
Recruitment’s
designated e-
mail address
and are acted
upon by the
HRMO assigned
to reply receipt
33
acknowledgeme
nt
1c) Applications
received through
mail are acted
upon by the
message center;
all applications
received through
mail are replied by
letter posted
through mail (LBC
acknowledgement
receipt); if the
applicant also
provided an active
e-mail address, an
e-mail letter reply
will be sent.
1.1 Encode None 5 minutes HRMO

application to the
Pool of Applicants.
1.2 Qualified and None 15 minutes HRMO /

unqualified Message
applicants are Center
informed through
reply letter via mail
and e-mail.
1.3 Conduct of None 60 days HRMO;

Complete Intelligence and
Background Investigation
Investigation (CBI) Service -
for qualified Counter-
applicants after Intelligence and
pre-screening and Security
assessment Division
(IIS-CISD)
1.4 Inquire None 1 hour
availability of Recruitment
RSPB members Secretariat
for scheduling of
panel interview
2. Receive 2. Upon availability None 2 days Recruitment

notice of of the Board, all Secretariat
interview qualified applicants
are notified
34
through call/text
message for the
scheduled panel
interview
3. Attend 3. Conduct panel None 1 day Recruitment,

interview as interview Selection, and
scheduled. Placement
Board (RSPB);
Recruitment
Secretariat
3.1 After None 1 day Recruitment

applicants have Secretariat;
undergone CBI Director
with “cleared” General
status, the HRMO
schedule the
deliberation of
results for the
selection of
qualified
applicants; prepare
the minutes of the
meeting for the
approval of the
Director General
4. Receive 4. Prepare letters None 1 day Recruitment

result of to notify all Secretariat
interview applicants of the
results of the
deliberation sent
through sent thru
mail and e-mail
5. Complete 5. Prepare None 3 days Recruitment,

all necessary Selection, and
documentary documents for Placement
requirements recruitment, Board (RSPB)
for Agency Orders, Recruitment
submission and Board Secretariat
prior to the Resolutions for the
date of approval and
appointment signature of the
Director General
6. Report for 6. Once all None 1 day Recruitment

work. documentary Secretariat;
requirements have Service /
been complied by Regional Office
35
the applicant,
he/she will be
asked to report by
the Recruitment
Secretariat for
his/her first day of
reporting;
Applicant will be
endorsed by the
HRMO to his/her
Service/Office
assignment
TOTAL None 70 days, 1
hour and 30
minutes
11. Provision of Intelligence Data

Requests for intelligence data pertaining and/or related to illegal drugs, drug
personalities, and activities are coursed through to the Intelligence and
Investigation Service (IIS).
Office or
Intelligence and Investigation Service (IIS)
Division
Classification G2G – Government to Government
Type of Complex
Transaction
Who May Avail Other Law Enforcement Agencies
Letter of Request – One (1) original Requesting Party
copy
FEES
AGENCY ACTION TO BE
PAID
1. Submit 1. Receive and None 3 minutes Administrative
memo or letter record memo or Aide
of request to request letter.
IIS.
1.1 Forward to None 5 days Concerned
concerned Division
Division for
appropriate action
and complete staff
work.
1.2 Review and None 10 minutes Deputy Director

initial of Deputy
Director.
36
1.3 Approval and None 15 minutes Service
signature of the Director
Service Director.
1.4 Approval of
the Director None 15 minutes Director
General. General
1.5 Encode to
outgoing logbook None 1 minute Administrative
Aide
2. Receive 2. Release of None 1 minute Administrative

requested data document. Aide
from IIS.
TOTAL None 5 days and 45
minutes
12. Conduct of Liaison to Counterparts

The International Cooperation and Foreign Affairs Service (ICFAS) is
responsible in the establishment of communication and mutual relationship
with foreign counterparts of the Agency. It primarily leads in the coordination
of all international activities concerning enforcement of laws on dangerous
drugs and controlled precursors and essential chemicals.
Office or
International Cooperation and Foreign Affairs Service (ICFAS)
Division
Classification Complex
Type of G2G – Government to Government

Transaction
Who May DFA, Foreign Counterparts
Avail

Letter of Request – One (1) Requesting Party
original copy
FEES
TO BE
PAID
1. Submit letter 1. Receive None 5 minutes Administrative
of request to letter of Aide
ICFAS. request.
1.1 Prepare None 2 hours Concerned

communication Division
to Services
concerned.
37
1.2 Sign None 5 minutes Service
communication Director
to other Service
for the ff:
1.3 Feedback None

on attendees
for meeting/
engagement
with
counterparts.
1.4 Request for None 4 days LFSB

nomination of Secretariat
attendees and
deliberation of
LFSB.
1.5 Prepare None 3 hours Concerned

official Division
response
through
Complete Staff
Work (CSW).
1.6 Sign CSW None 5 minutes Service

for the Director
Command
Group’s
approval.
1.7 Approve None 1 day Director

and sign official General
response of the
DG and travel
documents.
2. Receive 2. Dispatch of None 2 hours and Concerned

feedback on the official 40 minutes Division
the status of communication
request. thru email and
courier.
hours and 55
minutes
38
13. Retrieval of Pieces of Evidence (OLEAs)
Office or
Laboratory Service (LS)
Division
Transaction
Who May Other Law Enforcement Agencies (OLEAs)
Avail
Letter of Request – Two (2) Requesting Party
original copies Compliance Service Office (PDEA)
CS Permit or License – Two (2)
original copies
Affidavit of Undertaking – Two (2)
original copies
Application Form – Two (2)
original copies
FEES
TO BE
PAID
1. Submit 1. Record and None 30 mins Evidence
documentary retrieve items no Custodian
requirements. longer needed in
court which have
been approved
by DG, PDEA
and/or
Committee on
Usefulness for
training/research
purposes.
2. Check the 2. Complete the None 2 hours Evidence

items and documentation. Custodian
sign on the
corresponding
forms.
TOTAL None 2 hours and

30 mins
39
14. Request for Clandestine Laboratory Certification
The Laboratory Service issues Certification whether a seized clandestine
laboratory falls into the classification set by DDB based on the chemistry
report and inventory of drug and non-drug evidences. LS Chemists’ presence
is vital during all operations for their assessment and affirmation.
Office or
Division
Transaction G2G – Government to Government
Who May PDEA Operating Units
Avail
1. Letter of Request for Requesting Party
Certification (One (1) original Laboratory Service-PDEA (If seized items
copy) were brought to LS for analysis)
2. Chemistry Report (One (1) Requesting Party
photocopy or scanned copy)
3. Inventory of Drug and Non- Requesting Party
drug Evidence (One (1)
4. Photographs of Alleged Requesting Party
Clandestine Laboratory (One (1)
5. Recommendation of Chemist Requesting Party
On-site Through After Activity
Report (One (1) photocopy or
scanned copy)
FEES
TO BE
PAID
1. Submit 1. Receive None 5 minutes Examination
Request Request Letter Division
Letter for of Certification. Personnel
Certification.
1.1 Attached None 10 minutes Examination
requirements Division
must be Personnel
checked:
a) copy of
Chemistry
Report (if not
examined by
LS) – from the
laboratory that
conducted the
analysis of
seized items
40
b) copy of
inventory of
seized items –
from the
operating unit
that conducted
the operation
c) photos of the
said operation
(place upon
seizure) – from
the operating
unit that
conducted the
operation
2. Receive 1.2 Evaluation of None 1 day Examination

Certification said Clandestine Division
on scheduled Laboratory Personnel
date of Seizure with
release. recommendation
of assessing
Chemist.
1.3 Obtain None 1 hour Service

signature of D, Director
LS on
Certification.
2. Release None 30 minutes Examination

issued Division
Clandestine Personnel
Laboratory
Certification.
TOTAL None 1 day, 1 hour

and 45
minutes
15. Destruction of Dangerous Drugs/CPECs

As mandated by RA 9165, the Agency has the sole responsibility of
destructing dangerous drugs (DD) and controlled precursors and essential
chemicals (CPECs).
Office or
Division
41
Transaction
Who May Regional Trial Court, OLEAs
Avail
Court Order (1 original or Regional Trial Court
photocopy)
Written Order from the Director
General (DG) (1 original copy)
FEES
TO BE
PAID
1. Submit 1. Receive Court None 5 mins Receiving
Court Order Order Officer
for proper
disposition of
evidence
1.1 Review None 1 day Evidence
pieces of Custodian
evidence for
proper
disposition
1.2 Propose a None 7 days Chief, DED

destruction Evidence
activity for the Custodian
approval of the
Director General
2. Receive 2. Send letter None 3 days Admin Officer

letter invitation to
invitation re witness the
schedule of destruction
destruction activity
activity
3. Witness the 3. Facilitate the None 2 days Evidence

destruction of destruction of Custodian
dangerous dangerous
drugs/CPECs drugs/CPECs.
on the date of
the activity.
4. Sign the 4. Facilitate None 1 day Evidence

certificate of signing of Custodian
destruction. certificate of
destruction
mins
42
16. Destruction of Expired Medicines
As mandated by RA 9165, the Agency has the sole responsibility of
destructing expired medicines. Pharmaceutical companies submit request to
PDEA for their medicines which are beyond and over the dates of
consumption.
Office or
Division
Transaction
Who May Pharmaceutical/Industrial companies and hospitals
Avail
original copy)
CS License or Permit – One (1) Compliance Service Office (PDEA)
copy, original or photocopy)
FEES
TO BE
PAID
1. Submit 1. Check None 10 mins Evidence
request letter documents for Custodian
completeness
and content.
1.1 Receive
document and
record in
designated
logbook.
2. Request 2. Schedule and None 10 minutes Evidence

schedule and assign Evidence Custodian
availability of Custodian
PDEA
witness.
3. Receive 3.Give feedback None 5 minutes Evidence

feedback on on the available Custodian
the request schedule of
witness
4. Witness the 4. Witness None 4 hours Evidence

destruction of destruction and Custodian
DD/CPECs on sign documents
the date of
activity.
25 minutes
43
17. Preparation of Training Modules or Program of Instruction for Drug
Forensic Chemist Basic/Advanced Training Course, New Psychoactive
Substances (NPS)/Drug Identification
Due to the continuing increase and fast phase development in the production
and distribution of dangerous drugs, the Laboratory Service makes parallel
actions by upgrading the training modules or programs of instruction to keep
abreast with the trend.
Office or
Division
Transaction
Who May PDEA Academy, other concerned Offices
Avail
Letter of Request - Two (2) Requesting Party
original copies)
FEES
TO BE
PAID
1. Submit 1. Receive None 5 minutes Research
request letter request letter Chemist
(with training
details like
Objectives 1.1 Prepare POI None 3 days Chief, Special
and Target or training Research
Participants, Module Division and
etc). Service
Director
1.2 Submit None 3 days D, LS

prepared POI
for the approval
of DG, PDEA
2. Receive 2. Release POI None 5 minutes Research

POI on or Training Chemist
scheduled Module.
date.

minutes
44
18. Retrieval of Pieces of Evidence (PDEA Chemist)
Office or
Division
Transaction
Who May PDEA Chemist/LS Personnel
Avail
Subpoena/Court Order – Two (2) Regional Trial Court
original copies
FEES
TO BE
PAID
1. Present 1. Record and None 30 minutes Evidence
subpoena or retrieve Custodian
court Order to evidence.
Evidence
Custodian.
2. Check the 2. Complete the None 2 hours Evidence

evidence and documentation. Custodian
sign the
corresponding
forms.
30 minutes
19. Turn-over of Pieces of Evidence (PDEA Chemist)

Office or
Division

Transaction
Who May PDEA Chemist
Avail

Chemistry Report – One (1) Laboratory Service Office
original or scanned copy
FEES
TO BE
PAID
1. Submit 1. Check the None 30 minutes Evidence
documents markings of the Custodian
45
and evidence specimen and
to Evidence completeness of
Custodian. documents.
2. Witness the 2. Weigh the None 1 hour Evidence

weighing of pieces of Custodian
pieces of evidence being
evidence for turned over and
turn-over. record in the
Chemist turn-
over logbook the
actual gross
weight.
3. Sign the 3. Complete the None 30 minutes Evidence

corresponding documentation. Custodian
forms.
TOTAL None 2 hours
20. Turn-over of Pieces of Evidence (PNP, NBI, BOC)

PDEA as mandated by the Provisions in RA 9165 has jurisdiction over drug
evidences seized during anti-illegal drug operations such interdictions,
dismantling of dens, buy-busts, and others.
Office or
Division
Transaction
Who May PNP, NBI, BOC
Avail
Court Order – One (1) original or Regional Trial Court
scanned copy
Chemistry Report (if available) –
One (1) original or scanned
copy
Transmittal Letter – Two (2)
original copies
FEES
TO BE
PAID
1. Submit 1. Check the None 30 minutes Evidence
and evidence specimen and
to Evidence completeness of
Custodian. documents.
46
2. Witness the 2. Weigh the None 3 hours Evidence
transmittal letter
the actual gross
weight.
3. Sign the 3. Complete the None 30 minutes Evidence

corresponding documentation. Custodian
forms.
TOTAL None 4 hours
21. Turn-over of Pieces of Evidence (Regional Trial Court)

Office or
Division

Transaction
Who May Regional Trial Court
Avail
Court Order – One (1) original or Regional Trial Court
scanned copy
Chemistry Report (if available) –
One (1) original or scanned
copy
Transmittal Letter – Two (2)
original copies
FEES
TO BE
PAID
1. Request for 1. Confirmation None 30 minutes Evidence
schedule thru of the availability Custodian
letter or phone of the evidence
call. custodian on the
requested date.
2. Present 2. Check the None 2 hours Evidence

and pieces of specimen and
evidence. completeness of
documents.
3. Witness the 3. Weigh the None 3 hours Evidence

47
transmittal letter
the actual gross
weight.
4. Sign the 4. Complete the None 1 hour Evidence

corresponding documentation Custodian
forms. seal the
evidence in
another
container.
5. Witness the 5. Sign the seal None 30 minutes Evidence

sealing of the of the container. Custodian
evidence in
another
container.
TOTAL None 7 hours
22. Conduct of Drug Test to Arrested Personalities

Any person apprehended or arrested for violating the Provisions of RA 9165
shall be subjected to the screening laboratory within 24-hours, if the
apprehending or arresting officer has reasonable ground to believe that the
person apprehended or arrested, on account of physical signs or symptoms or
other visible or outward manifestation, is under the influence of dangerous
drugs.
Law enforcement agencies such as PNP, AFP, BJMP, BOC, BuCor and other
law enforcement agencies (OLEAs) seek the assistance of the PDEA, being
the premier forensic laboratory, in the conduct of drug test to arrested
personalities during operations. The subject personalities are brought to the
Laboratory Service for urine collection and the results of which are the
essential in the filing of case to the suspects.
Office or
Division
Transaction
Who May PDEA, BJMP, BOC, BuCor, AFP, PNP, OLEAs
Avail
Letter of Request – Three (3) Requesting Party
original copies
48
FEES
TO BE
PAID
1. Submit 1. Receive letter None 30 minutes Duty Chemist
letter of of request.
request (3
original
copies)
1.1
Apprehended
person/s fill-
out documents
- Control and
Custody Form
from Duty
Chemist
2. 2. Witness the None 5 hours Duty Chemist,

Apprehended urine collection. Laboratory
person/s Service (LS)
donate at least
sixty (60) mL
of urine
specimen.
3. 3. Complete None 1 hour Duty Chemist,

Apprehended documents. LS
person/s
signs 3.1 Process None 5 hours Duty Chemist,
documents. request- LS
conduct
analysis
4. Client 4. Release of None 30 minutes Duty Chemist’

comes back report. LS
on the
scheduled
release date.
TOTAL None 12 hours

(same day
process)
49
23. Conduct of Laboratory Examination (Releasing of Chemistry Reports –
Qualitative Analysis of Samples)
Law enforcement agencies such as PNP, AFP, BJMP, BOC, BuCor and other
law enforcement agencies (OLEAs) seek the assistance of the PDEA, being
the premier forensic laboratory, in the conduct of laboratory examination on
seized substances.
Office or
Division
Transaction
Who May PDEA, BJMP, BOC, BuCor, AFP, PNP, OLEAs
Avail
Letter of Request – Three (3) Requesting Party
original copies)
Properly marked specimen Requesting Party
Chain of Custody Form – Three (3) Laboratory Service Office
original copies)
PROCESSING
FEES TIME
CLIENT PERSON
AGENCY ACTION TO BE (based on the
STEPS RESPONSIBLE
PAID simplest amount of
item- e.g. test buy)
1. Submit 1. Receive letter None 30 minutes Duty Chemist
letter of of request and
request and specimen.
specimen. Scrutinize
specimen
markings and
description if they
match on the letter
of request.
2. Submit 2. Conduct None 23 hours Chemist

Chain of qualitative
Custody Form examination.
3. Receive 3. Release of None 30 minutes Chemist on

result on report. Duty
scheduled
date of
release.
TOTAL None 24 hours

(same day
process)
50
24. Development and/or Validation of New Methods of Analysis for Drugs and
CPECs
With the proliferation of dangerous drugs and highly technical production of
the chemical composition of DD and CPECs, profiling of drugs is also
upgraded. In its effort to elevate the process of analysis of dangerous
drugs and CPECs, the Laboratory Service continues to develop innovations
of new methods in which examinations are made more efficient and
effective.
Office or
Division
Transaction
Who May LS – Examination Division
Avail
copy)
FEES
AGENCY ACTION TO BE
PAID
1. Submit 1. Receive request None 5 minutes Research
request letter letter (and samples, Chemist
(and samples, if applicable)
if applicable).
1.1. Complete None 10 minutes Research
documentation Chemist
1.2 Conduct None 10 days Research

method Chemist and C,
development/ SRD
validation
1.3. Document None 3 days Research

developed/validated Chemist, C,
method SRD and D, LS
2. Come back 2. Release method None 1 day C, SRD

on the of analysis
scheduled
release date.
TOTAL None 14 days and
15 minutes
51
25. Request for Impurity Profiling of Methamphetamine Hydrochloride
Being the premier forensic laboratory, LS’ expertise on impurity profiling of
methamphetamine hydrochloride, most commonly known as “shabu”, is
sought by law enforcement agencies like NBI, PNP, and OLEAs.
Office or
Division
Transaction
Who May PDEA, NBI, PNP, other government agencies
Avail
Letter of Request - Two (2) Requesting Party
original copies)
Copy of Chemistry Report From the laboratory that conducted the
(Qualitative) – One (1) qualitative analysis
photocopy or scanned copy
FEES
TO BE
PAID
request letter, request letter, Chemist
other other documents
documents and samples.
and samples
1.1 Check and None 10 minutes Research
weigh samples Chemist
1.2 Complete the None 10 minutes Research

documentation Chemist
1.3 Perform None 15 days Research

impurity Chemist
chromatographic
profile analysis
1.4 Perform None 15 days Research

chiral analysis Chemist
1.5 Analyze data None 3 days Research

Chemist
1.7 Prepare None 1 day Research

reports Chemist, C,
SRD and D, LS
2. Come back 2. Release None 5 minutes C, SRD

on the reports.
scheduled
52
release date.

30 minutes
*Procedure is Highly Technical that involves different types of analyses.
26. Request for Quantitative Examination of Dangerous Drugs or CPECs

Law enforcement agencies such as PNP, AFP, BJMP, BOC, and BuCor seek
the assistance of PDEA, being the premier forensic laboratory, in the conduct
of laboratory examination on seized substances. Quantitative examination
form as part and parcel of the investigation in any drug case.
Office or
Division
Transaction
Who May PDEA, NBI, PNP, other government agencies
Avail
original copies
Copy of Chemistry Report From the laboratory that conducted the
(Qualitative) – One (1) qualitative analysis
photocopy or scanned copy
FEES
TO BE
PAID
1. Submit 1. Receive None 5 minutes ED Chemist
request letter, request letter,
other other
documents documents and
and samples samples.
1.1 Check and None 10 minutes ED Chemist

weigh
samples
1.2 Complete None 10 minutes Chemist

the
documentati
on
1.3 Prepare None 2 days Chemist

samples for
laboratory
analysis
53
1.4 Prepare None 13 days Chemist
calibration
curve
1.5 Run None 12 days ED Chemist

samples in
the
instrument
1.6 Analyze None 1 day ED Chemist

data
1.7 Prepare None 1 day ED Chemist,

Purity Test C, ED and
Report D, LS
2. Come back 2. Release None 5 minutes ED Chemist

at the report.
scheduled
release date.
TOTAL None 30 working
days
*Procedure is Highly Technical and requires some time to conduct analysis
depending on the number of samples.
27. Research in New Emerging Drug of Abused/New Psychoactive Substances

(NPS)
New psychoactive substances (NPS) are a range of drugs that have been
designed to mimic established illicit drugs, such as cannabis, cocaine, ecstasy
and LSD.
Office or
Division
Transaction
Who May Avail PDEA, DDB, Other Government Agencies
original copies
FEES
CLIENT STEPS TO BE
PAID
(and samples, if (and samples,
applicable). if applicable).
54
1.1 Complete None 10 minutes Research
the Chemist
documenta
tion

research Chemist
(and
laboratory
analysis, if
applicable)

report Chemist, C,
SRD and D, LS
2. Receive 2. Release None 5 minutes Research

report on report. Chemist/ C,
scheduled SRD
release date.
20 minutes
* Procedure is Highly Technical that involves different types of analyses.
28. Research Pertaining to Drugs or Chemicals Used as Alternative Materials

for the Production of Illegal Drugs
Office or
Division
Transaction
Who May PDEA, DDB, Other Government Agencies
Avail
original copies
FEES
TO BE
PAID
(and samples, (and samples, if
if applicable). applicable)
1.1 Complete None 10 minutes Research

the Chemist
documentati
55
on

research Chemist
(and
laboratory
analysis, if
applicable)

report Chemist, C,
SRD and D, LS
2. Receive 2. Release None 5 minutes Research

report on report Chemist/ C,
scheduled SRD
release date.
20 minutes
* Procedure is Highly Technical that involves different types of analyses.
29. Request for Drug Case Status (Ensuring of Airtight Monitoring of Cases)
- (External)
Status of drug cases are being monitored through Case Monitors assigned in
different Regional Trial Courts (RTCs) nationwide. Monitoring functions
endeavors to provide relevant information to concerned stakeholders.
Office or
Legal and Prosecution Service (LPS)
Division
Type of G2C - Government to Client
Transaction G2B - Government to Business
G2G - Government to Government
Who May Avail PDEA National Services and Regional Offices, NGOs, LGUs,
other government agencies, private sectors, foreign
counterparts, and other stakeholders
original copy
FEES
TO BE
PAID
1. Submit letter 1. Receive the None 3 minutes Administrative
or request letter or request Staff/Aide
through from D, PDEA
facsimile,
email, or 1.1 Encode to None 3 minutes Administrative
personal logbook and Staff/Aide
56
service to LPS. attach routing slip
1.2 Assess and None 5 hours Service

evaluate request Director
1.3 Forward to None 5 minutes Secretary of

appropriate Service
Division Director
1.4 Act on the None 1 day (8 Chief, PCMD/

request and hours) NCR and
verify case status Regional
and other Encoders
pertinent data
1.5 Prepare None 5 minutes Chief

reply-letter or PCMD/NCR
reply-slip and Regional
Encoders
1.6 Forward to None 5 minutes Administrative

DG, PDEA Staff/Aide
1.7 Approval and None 1 day (8 Director

signature of the hours) General
reply-letter or
reply-slip by the
Director General
1.8 Receive the None 3 minutes Administrative

signed/approved Staff/Aide
letter-reply
1.9 Encode to None 3 minutes Administrative

outgoing logbook Staff/Aide
2. Receive 2. Release to None 3 minutes Administrative

reply-letter or client Staff/Aide
reply-slip

hours and 30
minutes
57
30. Request for Lecture on Salient Provisions of RA 9165 (Comprehensive
Dangerous Drugs Act of 2002)
Conducting of lectures on Salient provisions of RA 9165 and other related
rules and regulations is one of the integral functions of the Legal and
Prosecution Service (LPS). PDEA, other government and no-government
agencies, educational institutions, and private sectors are sending invites
to LPS to provide subject matter experts (SMEs) for the conduct of the
said lecture. This is to ensure that provisions on anti-drug law are
effectively carried out by other concerned government agencies,
educational institutions and private sectors.
Office or
Division
Who May Schools, NGOs, LGUs, other government agencies, private
Avail sectors, foreign counterparts, and other stakeholders
Letter of Request (stating the Requesting Party
training objectives and target
participants) – One (1) original
copy
FEES
TO BE
PAID
1. Submit 1. Receive the None 3 minutes Administrative
letter or letter or request. Aide/Staff
request
through 1.1 Forward to None 2 minutes Administrative
facsimile, Service Director Aide/Staff
email, or for assessment.
personnel
service to 1.2 Assessment None 1 day (8 Service Director/
LPS. of the Request / hours)
Designation of
Subject Matter
Expert (SME)
2. Receive 2. Coordinate None 7 hours and Administrative

feedback on with the 55 Aide/Staff/LPS
the request. requesting party minutes Lawyers
as to the details
of the lecture.
TOTAL None 2 days (16
hours)
*conduct of lecture is
subject to the
availability of the
lawyers
58
31. Request for Record Verification on Drug Offenders
Concerned government agencies may seek the assistance of Legal and
Prosecution Service (LPS) to verify whether there are cases filed against
certain individuals.
Office or
Division
Transaction
Who May PDEA National Services and Regional Offices, and other
Avail government agencies
Memorandum or Letter-Request Requesting Party
for Verification with attachments
– One (1) original copy
FEES
AGENCY ACTION TO BE
PAID
letter or request. Aide
request
facsimile, concerned Division Aide
email, or for appropriate
personal action.
service.
1.2 Facilitate the None 1 day NCR and
verification. Regional
Encoder
1.3 Prepare None 5 hours and Concerned

appropriate reply- 10 minutes Division
memorandum.
1.4 Approve and None 6 hours and Service Director

sign the reply. 40 minutes

outgoing logbook. Aide

requested client. Aide
data.
hours and 5
minutes
59
32. Request for Statistics on Drug Cases
Legal and Prosecution Service (LPS) collates data on drug cases through
court orders, decisions and court inventory received from Regional Courts
(RTCs) nationwide.
Office or
Division
Who May Students, NGOs, LGUs, other government agencies, private
Avail sectors, foreign counterparts, other stakeholders
original copy
FEES
TO BE
PAID
letter or request. Aide
request
facsimile, concerned Aide
email, or Division for
personnel appropriate
service to action.
LPS.
1.2 Facilitate the None 1 day NCR and
verification / Regional
gathering of Encoder /
data. Statistician
1.3 Prepare None 5 hours and Concerned

appropriate 10 minutes Division
reply and the
requested data.
1.4 Approve and None 6 hours and Service

sign the reply. 40 minutes Director

outgoing Aide
logbook.

requested client. Aide
data from
LPS.
60
TOTAL None. 2 days, 4
hours and 5
minutes
33. Request for Legal Opinion

Legal and Prosecution Service (LPS) renders legal opinion and comments on
legal issues or other concerns of the National Head Office and Regional
Offices of PDEA and of other entities/persons.
Office or
Division
G2G – Government and Government
Who May Students, NGOs, LGUs, other government agencies, private
Avail sectors, foreign counterparts, and other stakeholders
Letter of Request (with complete Requesting Party
attachments) - One (1) original
copy
FEES
TO BE
PAID
letter or request. Aide/Staff
request
through
facsimile,
email, or
personal
service to
LPS. 1.1 Endorse None 2 minutes Administrative
request to Aide/Staff
Service Director
for assessment.
1.2 Assess None 8 hours and Concerned

letter-request. 45 minutes Division
1.3 Endorse to None 5 minutes Service

concerned Director
Division for
appropriate
Division.
1.4 Assess and None 3 days Concerned

prepare legal and 4 hours Division
opinion /
61
comments.
1.5 Review, None 2 days and 3 Service

approve, and hours Director
sign the reply.

outgoing Aide/Staff
logbook.

requested client. Aide/Staff
data from
LPS,
TOTAL None 7 days
34. Recruitment and Training of Drug Enforcement Officers (DEOs)

PDEA Academy personnel are responsible in the recruitment, selection, and
placement of drug enforcement officers (DEOs), also known as the agents.
Applicants are screened based on the minimum qualification standards set by
the Civil Service Commission, agility examination, neurological examination
and interview. Successful applicants undergo six-month rigorous training at
the PDEA Academy in Silang, Cavite.
Office or
PDEA Academy
Division
Transaction
Who May All interested qualified applicants
Avail
Letter of Application – One (1) Requesting Party
original copy
Personal Data Sheet (PDS) with CSC Form 212 (Revised 2017)
Work Experience Sheet –
One (1) original copy
Certificate of Eligibility – PRC / CSC / IBP
One (1) original or certified
true copy
Transcript of Records (TOR) – School where the applicant graduated
One (1) certified true copy
Clearances issued by NBI / City Hall
Government Agencies
Two (2) consecutive ratings of Previous Agency/Office of the applicant
most recent rating periods (if
applicable)
62
FEES
TO BE
PAID
1. Check 1. Prepare the None 3 days PDEA
CSC and budget and Academy
PDEA Letter of
websites for Instruction
vacant
positions.
2. Submit 2. Accept None 5 minutes PDEA

application applications. Academy
with attached
pertinent 2.1 Initial None 60 days PDEA
documents assessments of Academy
- Email minimum
- Courier qualification
- Walk-in standards. (If
applicant is
qualified,
proceed to the
next step. If, not,
inform the
application of the
status).
3. Take 3. Notify None 2 days PDEA

QNPE. applicants Academy
- who met the
MQS of the
QNPE schedule
and venue
- are not
qualified
3.1. Administer None 3 days Service

qualifying exam Provider
and neuro-
psychiatric exam
3.2 Check None 10 days Service

QNPE Provider
3.3 Forward None 1 day Service

QNPE results to Provider
PDEA Academy
3.4. Notify None 2 days PDEA

applicants of the Academy
results of QNPE
(Note: Conduct of
63
Comprehensive
Background
Investigation (CBI) for
passers)
4. Undergo 4. Conduct of None 5 days Medical Board /

medical and Medical and Service
dental Dental Provider
examination. Examination.
4.1 Discuss None 1 day PDEA

results of MDE Academy
with the Medical
Board.
4.2 Conduct of None 2 days PDEA

Medical Board Academy
Evaluation and
Re-evaluation.
5. Undergo 5. If passed, None 1 day PDEA

physical applicant take Academy
fitness tests. the
Physical Fitness
Tests (PFT).
5.1 Medical None 2 days Medical Board /

Officer Service
determines if Provider
applicant is fit to
undergo PFT.
6. Undergo 6. Conduct panel None 1 day Recruitment

panel interview. and Selection
interview. Board (RSPB)
6.1 Deliberate None 1 day PDEA

the final results Academy /
of selection. RSPB
7. Receive 7. Notify None 1 day PDEA

status of successful Academy
application. applicants for
training.
7.1 Review the None 3 days PDEA

program of Academy
Instruction
7.2 Plan and None 5 days PDEA

coordinate Academy
training:
64
- invite subject
matter experts
- prepare
training schedule
- request
budget
7.3 Conduct None 5 days PDEA

inventory and Academy
prepare training
requirements
- training kit
- individual
training supplies
- training
equipment
- training
facilities
7.4 Receive None 1 day PDEA

Agency Order Academy
for the final List
of Qualified
Applicants to
undergo 6-
month Basic
Training
8. Undergo 8. Conduct Drug None 184 days PDEA

DEOBC Enforcement Academy
Training Officers Basic
Course
(DEOBC)
TOTAL None 293 days
35. Issuance of Certificate of Coordination (COC) - External

Certificate of Coordination is a document issued by PDEA to anti-drug units
prior the conduct of a planned anti-drug operation in compliance to Section 86
para (a) of the Implementing Rules and Regulation of Republic Act 9165 or
the "Comprehensive Dangerous Drugs Act of 2002". The COC serves as a
mechanism of the Agency in monitoring the anti-drug operations of all anti-
drug units.
Office or Plans and Operations Service – National Operations Center
Division (POS-NOC)
Transaction
65
Who May Other Law Enforcement Anti-Drug Units (PNP, NBI, BOC, etc)
Avail
1. Coordination Form - Two (2) Requesting Party
copies – NOC file copy and
requesting party’s copy,
original) Requesting Party
2. Pre-operation Report - Two (2)
original)
FEES
TO BE
PAID
1. Submit 1. Receive None 5 minutes Duty NOC
requirements. documents and
verification.
1.2 Encode None Duty NOC

operation in the
database /
Preparation of
COC
1.3 Approve None 8 minutes DG, PDEA /

COC Director, POS
(Agency
Memorandum
Circular dated July
14, 2014 re:
Authorized
Signatory of
Operational
Coordination in the
National and
Regional Offices)
2. Receive 2. Release of None 2 minutes Duty NOC

COC. COC
36. Provision of Advocacy Campaign Activities/Lectures

As an integral function of the Preventive Education and Community
Involvement Service (PECIS), it conducts campaign activities to schools,
NGOs, LGUs, other government agencies, private sectors and other
stakeholders. Coordination is done to facilitate such undertaking. Campaign
activities may be in the form of lectures, seminars, conferences, film showing,
public service, or museum tour.
66
Office or Division Preventive Education and Community Involvement Service
(PECIS)
Who May Avail Schools, NGOs, LGUs, other government agencies, private
sectors, other stakeholders
original and one (1) duplicate
copy
FEES
CLIENT STEPS TO BE
PAID
1. Submit request 1. Receive None 10 minutes Administrative
with detailed request and Aide
information via send
email, registered acknowledge
mail, or walk-in to ment upon
the Preventive receipt of the
Education and request.
Community
Involvement 1.1 Forward None 1 hour Chief
Service (PECIS) the request to Administrative
of PDEA Chief Officer
Administrative
Email: Officer.
pecis@pdea.gov.
ph 1.2 Review None 1 hour Division Chief
and asses
Address: the request.
PDEA Bldg. NIS
Northside Road, 1.3. Approve None 2 hours Service Director
National and sign by
Government Service
Services, Brgy. Director.
Pinyahan,
Quezon City 1.4 Prepare None 10 minutes Administrative
travel order of Officer
designated
speaker/s.
1.5 Endorse None 15 minutes Service Director

travel order to
DG/DDGA for
approval.
1.6 Approve None 15 minutes Director

travel order. General
67
1.7 Issue None 2 days Administrative
approved Officer
travel order to
designated
speaker.
2. Feedback on 2. Provide None 10 minutes Administrative

the status of feedback on Officer
request. the status of
the request.
hours
37. Request for Media Interview (Campaign Through Penta-Media)

The easiest and most effective way to make the general public aware of the
Agency’s campaigns, programs and undertakings is through media interview.
Grant of interview to news networks helps in the propagation of the
information, clarification of issues, talks, and news about the Agency.
Office or Division
Public Information Office (PIO)
Who May Avail Penta-media people i.e. TV, Print, Radio, Online and Social
Media; University and/or College Students
copy
FEES
CLIENT STEPS TO BE
PAID
1. Submit the 1. PIO will None Within one (1) Information
Request Letter notify client day upon Officer
addressed to the (through email client
Director General, or telephone) at notification
PDEA and the time of regarding
Attention: Public receipt of the letter receipt
Information Office request letter,
either by hand and will
delivery to PIO, endorse the
telefax (8-9293244) same to the
or email Office of
(pio@pdea.gov.ph). Director
Topics of the General (ODG)
interview, or issues through a
to be discussed, memorandum,
and contact to include a
68
number of the Decision Matrix.
requesting party
must be stated in
the letter.
2. Receive status of 2. Notify the None Within three Information

request. client pertaining (3) working Officer
to the decision days, status of
of the Director the request will
General, PDEA, be
in particular, the determined.
date, time, and
venue of the Note: The
interview once grant for
approved. interview is
subject to the
approval and
availability of
the Director
General,
PDEA and/or
his delegated
representative.
TOTAL None 3 days
38. Request for Data on National Drug Situation i.e. Anti-drug Operational
Accomplishments and Anti-drug Advocacy, etc.
Statistical data are part and parcel of any undertaking of the Agency. Data
speak of the accomplishments and hard work of the people painstakingly
exert effort in performing its duties and responsibilities. Whenever there are
requests for such data, PIO handles the job.
Office or Division Public Information Office (PIO)

Who May Avail Penta-media people i.e. TV, Print, Radio, Online and Social
Media; University and/or College Students
copy
FEES
CLIENT STEPS TO BE
PAID
1. Submit the 1. PIO will None Within one (1) Information
Request Letter notify client day upon Officer
69
addressed to the (through email client
Director General, or telephone) at notification
PDEA and the time of regarding
Attention: Public receipt of the letter receipt.
Information Office request letter,
either by hand and will
delivery to PIO, endorse the
telefax (8-9293244) same to the
or email Office of
(pio@pdea.gov.ph). Director
The drug-related General (ODG)
data requested, through a
and contact memorandum,
number of the to include a
requesting party Decision Matrix.
must be stated in
the letter. 1.1 Prepare a None Within three Information
memorandum (3) working Officer
for the days data can
concerned be obtained.
National
Service/s from
which the
requested data
will be
collected.
2. Receive the 2. Send the None Note: The Information

requested data. data collected accommodation Officer
to the client of the request is
through subject to the
approval of the
facsimile or Director
email, whatever General, PDEA,
is convenient to and prior
the client. submission of
the requested
data from the
concerned
National
Service to PIO.
TOTAL None 3 days
70
39. Conduct of High Impact Operation (HIO)
High Impact Operations refer to anti-drug operations which include controlled-
delivery operations, dismantling of drug dens and tiangges, interdiction
operations, dismantling of clandestine laboratories and chemical warehouses,
and seizure of high volumes of dangerous drugs (DD), controlled precursors
and essential chemicals (CPECs).
Office or
Special Enforcement Service (SES)
Division
Who May Avail Informants
Information on the illegal drug Not Applicable
activity/ies including substantial
identification on the drug
personality/ies involved and the
area of activity
FEES
AGENCY ACTION TO BE
PAID
1. Informant 1. Let the None 5 minutes Duty Desk
log in the Duty informant log in. Officer
Desk Officer’s Endorse the
(DDO’s) informant to Duty
logbook Intelligence Officer
(DIO).
1.1 Conduct None 1 hour and 30 DIO,

interview to gather minutes Intelligence and
information and Investigation
prepare Summary Division (IID)
of Information
(SOI).
1.2 Forward SOI None 1 hour and 30 Chief, IID

and prepare minutes
report.
1.3 Review the None 2 hours and Service

report, confer with 30 minutes Director
Chief, IID and
recommend
approval or
disapproval of the
report. The report
will be forwarded
to Chief, Plans
71
and Operations
Division (POD),
who will then
designate Special
Enforcement
Team (SET).
1.4 The None (Disclaimer: SET

designated SET Beyond the
control of the
conduct operation unit.)
intelligence
operation to verify
the information. If
positive, the team
will conduct
negation operation
against the drug
personalities.
2. Receive 2. If disapproved, None DIO

confirmation inform the
of the reported informant (report
information. will be forwarded
to IID for filing). If
approved, the
report will be
forwarded to the
Deputy Director.

35 minutes
72
NATIONAL OFFICES
INTERNAL SERVICES
73
1. Provisions of Consumable and Non-consumable Items and Semi-
Expendable Items to National Services and Regional Offices
Requests for needed consumable items (such as office supplies, IT supplies,
laboratory supplies, military supplies, etc.), semi-expendable items (such as
printers, furniture, books, etc.) and non-consumable items (such as heavy
duty equipment, mobility, communication equipment, etc.) are submitted to
the Logistics Management Service (LMS) for appropriate action.
A. Simple Transactions (for Small Value Procurement (SVP) and
Common / Regular Items)
Office or
Division
Type of
Transaction
Who May Avail PDEA National Services and Regional Offices
Supply Availability Inquiry (SAI) – Administrative and Logistics Management
One (1) original copy Service (ALMS) Office
FEES
TO BE
PAID
1. Services 1. Receive and None 5 minutes Administrative
and Regional log request. Assistant
Offices submit
request with 1.1 Evaluate None 30 minutes Storekeeper /
required request for Warehouseman,
attachments. stock Supply
availability. Management
(If available, Division
release the
requested
consumable/
semi-
expendables. If
not, endorse to
Procurement
Division).
1.2 Post to None 15 minutes Supply Officers,

PHILGEPS. BAC Section,
Procurement
Division
1.3 Canvassing None 7 days Supply Officers /

of buyers. Buyers,
BAC Section,
Procurement
74
Division
1.4 Prepare None 30 minutes Administrative

required Officer, Contract
documents Section,
including price Procurement
quotation, Division
abstract of
canvass,
purchase order,
and complete
staff work for
DG’s approval
and signature.
1.5 Once CSW None 30 minutes Administrative

is approved, Officer, Contract
forward to FMS Section,
for Availability Procurement
of Funds and Division
Signature on
PO/WO.
1.6 Once None 15 minutes Administrative

PO/WO is Officer, Contract
signed by Chief Section,
Accountant; Procurement
PO/WO will be Division
forwarded to
the winning
supplier for
conforme.
1.7 Forwards None 15 minutes Administrative

the approved Officer, Contract
procurement Section,
documents to Procurement
Supply Division
Management
Division (SMD).
1.8 Prepare None 30 minutes Supply Officers,

transmittal of Supply
documents Management
Notice of Division
inspection and/
functional
testing; IC
Resolution (if
any) and
Inspection and
75
Acceptance
Report (IAR).
1.9 Transmit None 30 minutes Supply Officer III,

signed and Supply
approved Management
procurement Division
documents and
IAR to FMS.
1.10 Prepare None 30 minutes Property

documents Custodian/LMO I,
(Issuance Supply
Directive (ID), if Management
applicable; RIS Division
with or without
ICS or PAR for
issuance.
TOTAL None 7 days, 3 hours
and 50 minutes
*as per RA 9184
(canvassing
PhilGeps posting,
eligibility
documents, etc)
B. Complex Transactions (for Semi-Technical / Customized /Specialized

Items)
Office or
Division
Type of
Transaction
FEES
TO BE
PAID
Offices submit
release the
76
requested
consumable/
semi-
expendables. If
not, endorse to
Procurement
Division).

Procurement
Division

of buyers. Buyers,
BAC Section,
Procurement
Division

documents Section,
quotation, Division
abstract of
canvass,
purchase order,
and complete
staff work for
DG’s approval
and signature.

Signature on
PO/WO.

forwarded to
the winning
supplier for
conforme.
77
Supply Division
Management
Division (SMD).

Notice of Division
inspection and/
functional
testing; IC
Resolution (if
any) and
Inspection and
Acceptance
Report (IAR).

signed and Supply
approved Management
documents and
IAR to FMS.

(Issuance Supply
with or without
ICS or PAR for
issuance.
hours and 50
minutes
*as per RA
9184
(canvassing,
PhilGeps posting,
eligibility
documents, etc)
78
C. Highly Technical Transactions (for Highly Technical Items / Items for
Importation)
Office or
Division
Classification Highly - Technical
Type of
Transaction
FEES
CLIENT AGENCY PROCESSIN PERSON
TO BE
STEPS ACTION G TIME RESPONSIBLE
PAID
Offices submit
release the
requested
consumable/
semi-
expendables. If
not, endorse to
Procurement
Division).

Procurement
Division

of buyers. Buyers,
BAC Section,
Procurement
Division

documents Section,
quotation, Division
abstract of
canvass,
79
purchase order,
and complete
staff work for
DG’s approval
and signature.

Signature on
PO/WO.

forwarded to
the winning
supplier for
conforme.

Supply Division
Management
Division (SMD).

Notice of Division
inspection and/
functional
testing; IC
Resolution (if
any) and
Inspection and
Acceptance
Report (IAR).

signed and Supply
approved Management
documents and
IAR to FMS.
80
(Issuance Supply
with or without
ICS or PAR for
issuance.
hours and 50
minutes
(canvassing,
PhilGeps posting,
eligibility
documents, etc)
2. Release of Employee’s First Salary

The processing of the first salary of newly appointed employees commenced
upon completion of all pertinent documents and release of the Civil Service
Commission (CSC) Attestation. Usually, the minimum required period of time
for it to be processed is three (3) months. Once first salary is released,
employee receives his salary regularly.
Office or
Financial Management Service (FMS)
Division
Type of G2G - Government to Government
Transaction
Who May Avail Newly appointed PDEA employee
CSC Attested Appointment – One CSC
(1) certified true copy
Agency Order on Appointment – HRMS
One (1) certified true copy
Oath of Office - One (1) certified HRMS
true copy
Certificate of Assumption - One (1) HRMS
certified true copy
Statement of Assets, Liabilities HRMS
and Networth (SALN) - One (1)
certified true copy
Approved Daily Time Record
BIR Forms 1902 and 2305 BIR
FEES
AGENCY ACTION TO BE
PAID
81
1. Submit all 1. HRMS furnish None 10 minutes RSPB
required the requirements Personnel
documents to to FMS.
FMS.
1.1 Compute None 1 hour Fiscal and
salary due to Accounting
employee. Division
1.2 Furnish copy None 5 minutes Fiscal and

of the payroll to Accounting
Budget Division Division
(BD).
1.3 Prepare None 30 minutes Budget Division

Obligation
Request and
Status (ORS).
1.4 Prepare and None 30 minutes Fiscal and

sign the Accounting
Disbursement Division
Voucher (DV), and
forward the DV
and its supporting
documents to the
ODG for approval.
1.5 Approve the None 30 minutes Director

DV. General
1.6 Prepare the None 30 minutes Fiscal and

check, Advice of Accounting
Checks Issued Division
and Cancelled
(ACIC), List of Due
and Demandable
Accounts Payable-
Auto Debit
Account (LDDAP-
ADA) and
Financial Data
Entry System
(FINDES).
1.7 Forward the None 2 hours Fiscal and

check, ACIC, Accounting
LDDAP-ADA and Division
FINDES and its
supporting
documents to the
Director (D), FMS
82
and DG, PDEA for
signature.
1.8 Forward the None 2 hours Fiscal and

signed ACIC, Accounting
LDDAP-ADA and Division Liaison
FINDES to the Officer
Land Bank of the
Philippines (LBP).
2. Receive 2. Notify the None 5 minutes Disbursing

check for the employee/payee Officer
first salary. and release the
check.
20 minutes
3. Issuance of Clearance (for MBAI, GSIS, Provident, and COOP)

PDEA personnel who wish to apply for monetary loan from either, MBAI,
GSIS, Provident, or COOP secures clearance from the Internal Affairs
Service. Clearance is one of the requirements for the processing of loan.
Office or
Internal Affairs Service (IAS)
Division
Transaction
Who May All PDEA Personnel
Avail
Clearance Request Form Administrative and Human Resource
Service Office
FEES
TO BE
PAID
1. Fill-out 1. Log request None 1 minute Administrative
Clearance in the logbook. Assistant
Request
Form. 1.1 Verify None 3 minutes Administrative
records Assistant
(if requesting
party has
pending case no
clearance will be
issued).
1.2 Encode None 1 minute Administrative

details of the Assistant
83
request in the
database.
1.3 Print None 1 minute Administrative

clearance / Assistant
certification.
1.4 Forward to None 1 minute Service

D. IAS for Director
signature.
1.5 Log in the None 1 minute Administrative

logbook. Assistant
2. Receive 2. Release None 1 minute Administrative

clearance. clearance to the Assistant
requesting
party.
4. Mandatory Drug Test to PDEA Employees

Mandatory drug test to all PDEA personnel – regardless of employment status
- is ordered by the Director General (DG).
Office or
Division
Transaction
Who May All PDEA personnel
Avail
Employee ID Human Resource Management Service
(HRMS) Office
Client Information Sheet – One Laboratory Service (LS) Office
(1) original copy
FEES
TO BE
PAID
1. Submit 1. Receive letter None 5 minutes LS Personnel
letter of of request.
request or as
directed by
the Top
Management.
2. Present 2. Verify the None 15 minutes Duty Chemist

84
proof of identity of the
identification. personnel.
3. Fill-out 3. Check and None 15 minutes Duty Chemist

documents. verify filled-out
Consent and
Custody Form
4. Donate at 4. Witness the None 5 hours Designated

least sixty urine collection. Authorized
(60) mL of Specimen
urine Collector (ASC)
specimen.
4.1 Complete None 1 hour Duty Chemist
documents.
4.2 Process None 15 hours Duty Chemist

drug testing.
4.3 Release of None 30 minutes D, LS with

report to the Top Chief, ED
Management.

5 minutes
* Procedure is Highly Technical and requires some time to conduct analysis
depending on the number of samples.
5. Request for Drug Case Status (Ensuring of Airtight Monitoring of Cases)

- (Internal)
Status of drug cases are being monitored through Case Monitors assigned in
different Regional Trial Courts (RTCs) nationwide. Monitoring functions
endeavors to provide relevant information to concerned stakeholders.
Office or
Division
copy
FEES
AGENCY ACTION TO BE
PAID
85
letter or letter or request. Aide/Staff
request
through
facsimile,
email, or
personal
service to
LPS. 1.1 Encode to None 2 minutes Secretary of SD
logbook and
attach routing slip.
1.2 Assess and None 1 hour Service

evaluate request. Director
1.3 Forward to None 4 minutes Secretary of SD

appropriate
Division.
1.4 Act on the None 2 hours Concerned

request and verify Division
case status
(Provided all
necessary
identifiers are
complete)
1.5 Prepare reply- None 1 hour Concerned

letter or reply-slip Division
1.6 Approve and None 1 hour and 10 Service

sign the reply- minutes Director
letter or reply-slip

outgoing logbook. Aide/Staff
2. Receive 2. Release to None Administrative

reply-letter or client. Aide/Staff
reply-slip from
LPS.
20 minutes
86
6. Request for Conduct of Moot Court
PDEA Academy and other Services may seek the assistance of the legal and
Prosecution Service (LPS) to conduct moot court and to train among others,
the agents and chemists, as prosecution witnesses.
Office or
Division
Type of G2G – Government and Government
Transaction
Who May PDEA National Services and Regional Offices
Avail
Letter of Request (indicating the Requesting Party
training objectives and target
participants) – One (1)
original copy
FEES
TO BE
PAID
request
through
facsimile,
email, or
personal
service to
LPS.
1.1 Forward to None 2 minutes Service Director

Service Director
for assessment
and designation
of subject matter
expert/s
(SME/s).
1.2 Assessment None 2 days Administrative

and designation Aide/Staff/Lawyers
of SME/s
1.2 Coordinate None 7 hours and

with the 55 minutes
requesting party
as to the details
of the lecture.
1.3 Conduct the

requested
87
lecture.
TOTAL None 3 days

*Conduct of Moot
court is subject to
the availability of
Lawyers
7. Request for Legal Assistance

PDEA operating units and other Services may seek the assistance of the
Legal and Prosecution Service (LPS) in the filing of pleadings and motions
before the court in relation to drug cases. LPS lawyers also attend hearings
and appear before the office of the prosecutor and other quasi-judicial
tribunals.
Office or
Division
Type of G2G – Government and Government
Transaction
Who May PDEA National Services and Regional Offices
Avail
original copy
FEES
TO BE
PAID
request
facsimile, Service Director Aide/Staff
email, or for assessment.
personal
service to 1.2 Assess None 2 days and 4 Service Director
LPS. letter-request. hours
1.3 Endorse to None 5 minutes Lawyers/Concerned

concerned Division
Division for
appropriate
Division.
1.4 Assess and None 10 days and 3 Lawyers/Concerned

prepare legal hours Division
88
opinion /
comments.
1.5 Approve None 7 days and 40 Service Director

and sign reply minutes
letter.

outgoing Aide/Staff
logbook.
2. Receive 2. Release to None Administrative

requested client. Aide/Staff
data from
LPS.
TOTAL None 20 days
8. Facilitation of Approval of Communication (ODDGA)
All forms of communication which seek the approval and signature of the
Deputy Director General for Administration (DDGA) of the Agency are
forwarded to the Office of the Deputy Director General for Administration
(ODDGA) through complete staff work (CSW).
Office or Office of the Deputy Director General for Administration

Division (ODDGA)
Transaction
Complete Staff Work (CSW) – One Originating Service or Regional Office
(1) original copy
FEES
TO BE
PAID
1. Submit 1. Receive the None 5 minutes Message
communication communication. Center Officer
to ODDGA.
1.1 Assess the None 5 minutes Administrative
completeness of Aide
the document.
1.2 Encode in the None 5 minutes Administrative

logbook/computer Aide
1.3 Approve (or None 15 minutes Deputy Director

89
disapprove) and General for
sign on the Administration
decision matrix.

logbook / Aide
computer for
outgoing
documents.
1.5 Dispatch None 15 minutes Administrative

documents to Aide
concerned
Service.
9. Facilitation of Approval of Communication (ODDGO)
Deputy Director General for Operations (DDGO) of the Agency are forwarded
to the Office of the Deputy Director General for Operations (ODDGO) through
complete staff work (CSW).
Office or
Office of the Deputy Director General for Operations (ODDGO)
Division
Transaction
Complete Staff Work (CSW) – Originating Service or Regional Office
FEES
TO BE
PAID
to ODDGO.
the document.

1.3 Approve (or None 15 minutes Deputy Director

disapprove) and General for
90
sign on the Operations
decision matrix.

logbook / Aide
computer for
outgoing
documents.
1.5 Dispatch None 15 minutes Administrative

documents to Aide
concerned
Service.
10. Facilitation of Approval of Communication (ODG)
Director General (DG) of the Agency are forwarded to the Office of the
Director General (ODG) through complete staff work (CSW).
Office or
Office of the Director General (ODG)
Division
Transaction
Complete Staff Work (CSW) - Originating Service or Regional Office
FEES
TO BE
PAID
to ODG.
the document.

1.3 Approve (or None 15 minutes Director

disapprove) and General
sign on the
decision matrix.
91
logbook / Aide
computer for
outgoing
documents.
1.5 Dispatch None 5 minutes Message

documents to Center Officer
concerned
Service.
11. Issuance of Certificate of Coordination (COC) - Internal

Certificate of Coordination is a document issued by PDEA to anti-drug units
prior the conduct of a planned anti-drug operation in compliance to Section 86
para (a) of the Implementing Rules and Regulation of Republic Act 9165 or
the "Comprehensive Dangerous Drugs Act of 2002". The COC serves as a
mechanism of the Agency in monitoring the anti-drug operations of all anti-
drug units.
Division (POS-NOC)
Transaction
Who May PDEA Operating Units
Avail
1. Authority to Operate - Two (2) Requesting Party
original
2. Pre-operation Report - Two (2) Requesting Party
original
3. Request Authority to Operate Requesting Party
Outside Jurisdiction (PDEA) -
Two (2) copies – NOC file
copy and requesting party’s
copy, original
FEES
TO BE
PAID
92
1. Submit 1. Receive None Duty NOC
verification.
1.2 Encode None 5 minutes Duty NOC

operation in the
database /
Preparation of
COC
1.3 Approve None 8 minutes DG, PDEA /

COC Director, POS
(Agency
Memorandum
Circular dated July
14, 2014 re:
Authorized
Signatory of
Operational
Coordination in the
National and
Regional Offices)
2. Receive 2. Release of None 2 minutes Duty NOC

COC. COC
12. Authority to Transport Dangerous Drugs and Controlled Precursor and

Essential Chemicals, Instruments/Paraphernalia and/or Laboratory Equipment
Authority to Transport Dangerous Drugs and Controlled Precursors and
Essential Chemicals (DDs and CPECs), Instruments/Paraphernalia and/or
Laboratory Equipment is a document issued by PDEA to anti-drug units prior
the transfer of DDs and CPECs, instruments/paraphernalia and/or laboratory
equipment for the purpose of presentation in court, destruction and other
lawful/authorized activities which require the transfer/transport of the items,
under the custody of PDEA, from one place to another. However, this does
not cover the transport of DDs and CPECs, instruments/paraphernalia and/or
laboratory equipment by other law enforcement agencies during turn over to
PDEA of the aforesaid items.
Division (POS-NOC)
Transaction
Who May PDEA Operating Units (Internal)
Avail
93
Memorandum Request for Requesting Party
Authority to Transport
Dangerous Drugs and
Controlled Precursors and
Essential Chemicals (DDs
and CPECs), Instruments /
Paraphernalia and/or
Laboratory Equipment with
supporting documents.
FEES
AGENCY ACTION TO BE
PAID
1. Submit 1. Receive None 5 minutes Duty NOC
verification.
1.1 Prepare None 15 minutes Duty NOC

Authority to
Transport
Dangerous Drugs
and Controlled
Precursors and
Essential
Chemicals (DD
and CPECs),
Instruments /
Paraphernalia
and/or Laboratory
Equipment and
CSW requesting
for the approval of
the Director
General.
1.2 Approve None 10 minutes DG, PDEA or

Authority to his/her
Transport Authorized
Dangerous Drugs Signatory
and Controlled (Agency
Precursors and Memorandum
Circular No. 2019-
Essential 004 re: Guidelines
Chemicals (DD for the Transport
and CPECs), Dangerous Drugs
Instruments / and Controlled
Paraphernalia Precursor and
Essential
and/or Laboratory Chemicals,
Equipment Instruments/Parap
hernalia and/or
Laboratory
94
Equipment)
2. Receive 2. Release None 5 minutes Duty NOC

Authority to Authority to
Transport Transport
Dangerous Dangerous Drugs
Drugs and and Controlled
Controlled Precursors and
Precursors Essential
and Essential Chemicals (DDs
Chemicals and CPECs),
(DDs and Instruments/Parap
CPECs), hernalia and/or
Instruments / Laboratory
Paraphernalia Equipment
and/or
Laboratory
Equipment
13. Preparation and Dissemination of Press Releases (Campaign Through

Penta-Media)
Press releases are prepared by the Public Information Office (PIO) and are
posted to the official social media platform page of the Agency. Various
activities of the National Services and Regional Offices are forwarded to PIO
which then do the write-ups for posting.
Office or
Public Information Office (PIO)
Division
Type of G2G– Government to Government
Transaction
Who May Avail All Services and Regional Offices
Letter of Request Requesting National Service or Regional
Office
FEES
AGENCY ACTION TO BE
PAID
1. Submit 1. Receive and None 5 minutes Message
information or take note of Center
report. information. Personnel
1.1 Verify and None 5 minutes Information

review Officer
information.
95
1.2 Prepare / None 2 hours Information
Write proposed Officer
press release and
draft press
release.
1.3 Edit / None 5 minutes Information

Proofread the Officer
press release.
1.4 Forward press None 30 minutes Chief, PIO

release for
approval.
1.5 Approve and None 5 minutes Chief of Staff,

sign press of DG
release.
1.6 Send press None 5 minutes Information

release thru email Officer
of partners in
penta-media
(print, television,
radio, online and
social media) and
post in PDEA
Official FB page,
Twitter and
Instagram.
55 minutes
96
VI. Feedback and Complaints
FEEDBACK AND COMPLAINTS MECHANISM

How to send a feedback? Answer the Client Survey Form and submit to
the Desk Officer of the respective National
Service or Regional Office where transaction
was made.
How feedback is processed? Feedback are collated, encoded and form part
of the ISO compliance report.
Feedback requiring answers are discussed and

resolved within the Service. If it warrants further
investigation, it will be forwarded to Internal
Affairs Service (IAS) and/or Intelligence and
Investigation Service (IIS).
How to file complaints? Client may file complaint verbally or through
telephone call, letter, SMS, and electronic mail.
How complaints are processed? Received client’s concerns must be acted on

immediately. However, if it needs action,
complaint shall be forwarded to the Service
Director. If it warrants further investigation, it will
be forwarded to Internal Affairs Service (IAS)
and/or Intelligence and Investigation Service
(IIS).
Client will be updated on the status and

resolution of the complaint.
Contact Information For inquiries, follow-ups, comments,
suggestions and other concerns, clients may
contact the following contact numbers:
PDEA Hotlines – (02)8-920-0735
(02)8-920-0736
PDEA Trunklines – (02)8-927-9702
(02)8-928-6358
(02)8-928-5292
Clients may also visit PDEA website and its
social media platforms to report their concerns:
 www.pdea.gov.ph
 PDEA Top Stories
 PDEA@PdeaTopStories
 pdeatopstories
Presidential Complaints Center – 8888

CSC Contact Center ng Bayan – 0908-8816565
Anti-Red Tape Authority – (02) 8-478-5093
97
VII. List of Offices
Office Address Contact Information

Office of the DirectorNIA Northside Road, (02)8-920-9916
General National Government pdeaodg@yahoo.com.ph
Center, Brgy. Pinyahan,
Quezon City
Office of the Deputy NIA Northside Road, (02)8-920-8239
Director General for National Government oddga18@gmail.com
Administration Center, Brgy. Pinyahan,
Quezon City
Office of the Deputy NIA Northside Road, (02)8-929-3775
Director General for National Government pdeaoddgo@yahoo.com
Operations Center, Brgy. Pinyahan,
Quezon City
Human Resource NIA Northside Road, (02)8-920-3760
Management Service National Government pdea_ahrs1@yahoo.com.ph
Quezon City
Financial NIA Northside Road, (02)8-929-5617
Management Service National Government fms.pdea@gmail.com
Quezon City
Administrative and NIA Northside Road, (02)8-920-8082
Logistics National Government logistics.pdea@gmail.com
Management Service Center, Brgy. Pinyahan,
Quezon City
Internal Affairs NIA Northside Road, (02)8-929-2849
Service National Government iaspdea@ymail.com
Quezon City
PDEA Academy NIA Northside Road, (02)8-897-5437
National Government pdea_acad@yahoo.com
Quezon City
Plans and Operations NIA Northside Road, (02)8-929-1280
Service National Government pdea.pos@gmail.com
Quezon City
International and NIA Northside Road, (02)8-920-0105
Foreign Affairs National Government icfaspdea@gmail.com
Service Center, Brgy. Pinyahan,
Quezon City
Intelligence and NIA Northside Road, (02)8-920-0967
Investigation Service National Government iis.pdea@yahoo.com
Quezon City
Legal and Prosecution NIA Northside Road, (02)8-920-3395
Service National Government lps.pdea@gmail.com
98
Quezon City
Public Information NIA Northside Road, (02)8-920-0735
Office National Government local 121, 149
Center, Brgy. Pinyahan, pdea.pio@gmail.com
Quezon City
Preventive Education NIA Northside Road, (02)8-920-9668
and Community National Government pecis_cares@yahoo.com.ph
Involvement Service Center, Brgy. Pinyahan,
Quezon City
Compliance Service NIA Northside Road, (02)8-920-8110
National Government pdea.cs213@gmail.com
Quezon City
Laboratory Service NIA Northside Road, (02)8-332-3611
National Government laboratoryservice@yahoo.com
Quezon City
Special Enforcement NIA Northside Road, (02)8-920-0659
Service National Government pdeases@yahoo.com
Quezon City
National Capital PDEA Annex Bldg. NIA (02)8-351-7433
Region Northside Road, National roncr_pod@yahoo.com
Government Center, Brgy. pdearoncr.mc@gmail.com
Pinyahan, Quezon City
Regional Office I Camp Diego Silang, 072-607-0477
Carlatan, San Fernando 0908-485-1364
City, La Union 0917-540-7320
pdearegion1@gmail.com
pdearo1messagecenter@gma
il.com
Regional Office II Camp Adduru, (078)304-6693
Tuguegarao City, Cagayan (078)304-0189
pdea02@yahoo.com
a_pdea02@yahoo.com.ph
Regional Office III Diosdado Macapagal (045)649-1009
Regional Government (045)649-1008
Center, Brgy. Maimpis, pdea_ro3@yahoo.com
San Fernando, Pampanga pdearo3.adoffice@gmail.com
Regional Office IV-A Camp Vicente Lim, (049)834-1304
Calamba City, Laguna 0922-479-8007
pdearo4a@yahoo.com
pdea4a.adm_ofc@yahoo.com
Regional Office Unit 14 Filipiniana 043-288-7110
MIMAROPA Complex, Calapan City, pdea4b.fro@gmail.com
Oriental Mindoro pdea4b@yahoo.com
Regional Office V Camp Gen. Simeon Ola, (052)742-0950
Legazpi City (052)480-7712
pdea.rov.pod@gmail.com
pdea_rov@yahoo.com
99
Regional Office VI Camp Martin Delgado, (033)337-1600
Iloilo City 0920-912-1575
pdea6@yahoo.com
Regional Office VII Doña Modesta Gaisano St. (032) 255-5260
Sudlon, Lahug, Cebu City (032) 414-4501
0932-1985988
pdea_cebu@yahoo.com
pdearo7@gmail.com
Regional Office VIII Government Center, (053) 530-1010
Candahug, Palo, Leyte 0921-630-2394
pdea8@yahoo.com
Regional Office IX Upper Calarian, (062) 983-0112
Zamboanga City (062) 955-5416
pdea09_pod@yahoo.com
pdea09@yahoo.com
Regional Office X 2F Don Gregorio Pelaez (088) 857-2279
Sports Complex, Don 0939-916-7911
Velez, Cagayan de Oro pdearo10.records@gmail.com
pdea10@gmail.com
City ro10.roc@pdea.gov.ph
pdea10c.ad@gmail.com
Regional Office XI Camp Captain Domingo E. (082) 222-3045
Leonor, San Pedro Street, 0939-543-3405
Davao City pdea_roxi@yahoo.com
Regional Office XII Bulaong Road, Camp (083) 554-0022
Fermin G. Lira, Jr., (083) 301-5466
General Santos City pdeagsc@yahoo.com.au
Regional Office XIII Camp Rafael Rodriguez, (085) 815-1661
Libertad, Butuan City 0950-531-8986
pdea13@yahoo.com
pdeatrese.admn@gmail.com
Regional Office GIVFRELL Building I, Gov. (064) 557-2641
BARMM Gutierrez Avenue, 0923-722-0323
Cotabato City armm_pdea@yahoo.com
pdea.armm20k@gmail.com
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PDEA CITIZENS CHARTER HANDBOOK FINAL - 28july2020

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PDEA CITIZENS CHARTER HANDBOOK FINAL - 28july2020

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PHILIPPINE DRUG ENFORCEMENT AGENCY

IV. Service Pledge

 Implement or cause the efficient and effective implementation of the

Administrative and Logistics Management Service

Human Resource Management Service

Intelligence and Investigation Service

International Cooperation and Foreign Affairs Service

Legal and Prosecution Service

Plans and Operations Service – National Operation Center (POS-NOC)

Preventive Education and Community Involvement Service

Public Information Office

Special Enforcement Service

Administrative and Logistics Management Service

Financial Management Service

Internal Affairs Service

Legal and Prosecution Service

Office of the Deputy Director General for Administration

Office of the Deputy Director General for Operations

Office of the Director General

Plans and Operations Service

Public Information Office

- Advertise and None 7 days BAC Secretariat

1. Inquire on 1. Sale of BDS, None 5 minutes BAC Secretariat

2. Payment of 2. Issuance of *as 10 minutes FMS Cashier

3. Present OR. 3. Release of *as 3 minutes BAC Secretariat

4. Attend Pre– 4. Conduct Pre None 4 hours BAC Members

4.1 Prepare None 3 days BAC Secretariat

5. Submit 5. Receive and None 1 day BAC Members

5.2 Present None 30 minutes BAC TWG

6. Receive 6. Prepare None 1 day

6.1 Prepare and None 14 days BAC Members

6.2 Approve None 3 days Head of

7.Acknowledge 7. Prepare and None 5 days BAC Secretariat

7.1 Post NOA None 1 day BAC Secretariat

9. 9. Prepare and None 7 days BAC Secretariat

10. 10. Post NTP 1 day

11. Deliver the 11. Inspect and *as specified in

Cost of Bidding Documents

**RA 9184 2016 Revised IRR Section 39

Additional requirements for

New applicants to apply in

Renewal applicants may

2. Pay to the 2. Issue Official *₱500/yr 1 minute DDB Cashier

3. Submit to 3. Encode O.R. # None 6 minutes Duty DDRO

2. Receive 2. Release None Duty DDRO

TOTAL None 15 minutes

Authority issued to conduct Foreign Medical Mission where DD/DDP is

Office or Division Compliance Service (CS)

2. Receive from 2. Log and None 10 minutes Records Officer

5. Conduct of Verification of Arrival of a Dangerous Drug and/or Its

2. Submit to the 2. Check None 10 minutes Duty DDRO

3. Accompany 3. Verify None 1 hour or RCO

6. Issuance of Accreditation for Transporter/Hauler/Carrier of Bulk Controlled

Office or Division Compliance Service (CS)

Checklist of Requirements Where to Secure

Schedule Deputy Director,

2. Accompany 2. Conduct None 1 hour RCO

4. Pay at the 4. Issue Official ₱500 1 minute DDB Cashier

5. Submit to the 5. Encode O.R. None 15 minutes Duty DDRO

Batch Print 15 days Administrative

TOTAL *pursuant 15 days, 2

7. Issuance of Controlled Precursors and Essential Chemicals (P-License)