Functional Components for Voice

Assistant Banking

Security & Compliance

Security & Compliance

User Interface

Interaction Layer – NLP

– Dialogue

Financial Account
Insight Application Management
CSI

Database Layer

Foundations Layer

Foundation Layer:

 Cloud Infrastructure:
o Platform as a Service (PaaS): Google Cloud Platform (GCP), Amazon
Web Services (AWS), Microsoft Azure.
o Containerization: Docker, Kubernetes.
  Database:
o Cloud-based databases: Google Cloud SQL, Amazon RDS, Microsoft
Azure SQL Database.
o NoSQL databases: MongoDB, Cassandra.
 Security and Compliance:
o Encryption: AES, RSA.
o Authentication and Authorization: OAuth, OpenID Connect.
o Security Information and Event Management (SIEM): Splunk, ELK
Stack.

Interaction Layer:

 Natural Language Processing (NLP):

o Pre-trained language models: Google AI's Meena, LaMDA, OpenAI
GPT-3.
o Speech recognition: Google Cloud Speech-to-Text, Amazon
Transcribe, Microsoft Azure Cognitive Services Speech Services.
o Text analysis: spaCy, NLTK.
 Dialogue Management:
o Open-source frameworks: Rasa, Microsoft Bot Framework, Dialogflow.
o State management libraries: Redux, Zustand.

Application Logic Layer:

 Account Management:
o API integration: Secure APIs provided by Client.
o Authentication and authorization libraries: OAuth libraries, Identity and
Access Management (IAM) tools.
 Financial Insights:
o Machine learning libraries: TensorFlow, PyTorch, scikit-learn.
o Data analysis tools: Pandas, NumPy.
 Customer Service Integration:
o Live chat platforms: Zendesk Chat, Drift.
o CRM systems: Salesforce, HubSpot.

User Interface Layer:

  Front-end frameworks: React, Angular, Vue.js.
 Voice interface development tools: Amazon Alexa Voice Skills Developer Kit,
Google Assistant Actions Builder.
 Accessibility tools: Screen readers, voice commands integrations.

Key Artificial Intelligence Essential Components

Natural Language Processing (NLP):

 Pre-trained Language Models (LLMs):

o Google AI's Meena or LaMDA: Offer advanced capabilities for
generating human-like text and handling complex conversations.
o OpenAI GPT-3: Powerful LLM capable of diverse tasks like text
generation, translation, and writing different kinds of creative content.
 Speech Recognition:
o Cloud solutions: Google Cloud Speech-to-Text, Amazon
Transcribe, Microsoft Azure Cognitive Services Speech Services.
o On-device options: DeepSpeech (Mozilla), Vosk (Alphacephei).
 Text Analysis:
o Libraries: spaCy, NLTK, Stanford CoreNLP.
o Named Entity Recognition (NER) tools: spaCy, Hugging Face
Transformers.

Dialogue Management:

 Open-source frameworks:
o Rasa: Offers customizable dialogue management pipelines with
machine learning capabilities.
o Microsoft Bot Framework: Comprehensive framework for building
conversational AI applications.
o Dialogflow: Google's cloud-based platform for building conversational
interfaces.
 Reinforcement Learning (RL) for conversation flow optimization: Tools like
OpenAI Gym, Stable Baselines3.

Financial Insights:
  Machine Learning (ML) libraries:
o TensorFlow, PyTorch: Flexible frameworks for creating and training
custom ML models.
o scikit-learn: Library for various ML algorithms like
classification, regression, and clustering.
 Unsupervised Learning for pattern recognition: Techniques like K-Means
clustering, Principal Component Analysis (PCA).
 Time series analysis: Libraries like Prophet (Facebook), Statsmodels for
forecasting and analyzing financial trends.

System Key Elements Key Project Phase

Component Technologies
(Knowledge
Required)