SELF-CHECKOUT

PILOT FINDINGS
AND EXPERIENCES
CASE STUDY

Key findings from pilot projects in the UK,

the US, and Finland
Why we need to talk about

SELF-
CHECKOUT

The results of SOTI Annual

Connected Retailer Survey of
January 2019 were clear, with 73%
of respondents in favor of self-
service technologies to improve
the retail shopping experience and
optimize staff interactions.

What are the main benefits of self-

checkout?

Eliminate queues and reduce

abandoned carts
Allow customers to checkout in
seconds
Increase sales due to smoother
checkout and better staff
availability in the store
 THE TIME ISSUE
Why we should eliminate queuing

PERCEPTION IS EVERYTHING

If customers perceive that they have been waiting in a checkout

queue for more than 6 minutes, >50% will abandon their cart.

And, here is the kicker, customer's perceived wait time is twice

the actual wait time.

In fact, unoccupied time and uncertain waits seem longer, and

customer satisfaction is negatively affected by perceived waiting
time. Time-sensitive shopping experiences (e.g. Quick Service
Restaurants, or convenience stores) are particularly affected by
this equation. This type of shops tend to lose a significant chunk
of revenue due to perceptions of long waiting times and feelings
of urgency on the part of the consumers.

By implementing self-checkout you can:

Bring the ease and convenience of online shopping to your

brick and mortar shop
Free your staff's time for customer support and meaningful
interactions
Increase customer loyalty with dedicated payment apps,
loyalty programs, and personalization

Introduce Experiential Shopping in your store and upgrade the customer

experience to the 21st century. You can integrate the best aspects of online
shopping with instant checkout, loyalty programs.
intereractive infokiosk, and virtual cart.
 THE SOLUTION
What we learnt from our pilots

100% ACCURACY IS POSSIBLE

The background: over the last 2 years we have developed

proprietary technology to achieve 100% inventory accuracy
with RFID-powered Self-Checkout.

We have tested this technology in multiple pilot projects and the

results are loud and clear.

Overwhelmingly, almost every single person who used our Self-

Checkout said they would use it again. They would prefer it,
even if there isn't a queue at the manned cashier.

It is easy to understand why: with RFID, checkout takes 5-6

seconds. This is because you can scan the whole bag at once,
and don't have to waste time scanning each item individually.

Let your customers know you value their time as much as they
do. Give both your customers and staff the opportunity to use
their time in more fulfilling and productive ways than waiting in
line. You can also personalize their shopping experience with
dedicated payment and loyalty apps: the potential for
customization is endless.

Our self-checkout solution is flexible and can be applied to different

environments: Quick Service Restaurants, convenience stores, retail. The
pilot projects included different environments in various locations.
 The most innovative product of
2019

NORDIC ID
SELF-CHECKOUT

Nordic ID Self-
Checkout eliminates
the need for Nordic ID Self-Checkout was
individual scanning, chosen by Frost & Sullivan as
and is 16 times most innovative product of
faster than normal 2019 in Europe. Send an email to
checkout. sales@nordicid.com to get a
It is flexible, easily personalized consultation.
scalable, and works
with the POS of Contact us
your choice. to learn more