Answer Sheet

Question 1)
What is the Super Plan about?

Description
https://redone.com.sg/plans

A)
This is our enhanced all-inclusive SIM-only package. Voice calls, SMS and data for
use in both Singapore and Malaysia.

B)
This is our enhanced all-inclusive SIM-only package, bundle data for use in both
Singapore and Thailand, along with voice calls and SMS from Singapore to numbers in
both countries.

C)
This is our enhanced all-inclusive SIM-only package. The bundle data for use in
both Singapore and Malaysia, along with voice calls and SMS from Singapore to
numbers in both countries.

D)
This is our special plan that can be fully used in ASEAN countries, including
voice calls, SMS, and data.

Correct Options:
This is our enhanced all-inclusive SIM-only package. The bundle data for use in
both Singapore and Malaysia, along with voice calls and SMS from Singapore to
numbers in both countries.

Question 2)
SG: What is the speed of unlimited basic Internet for Perfect10 plan?

A)
512kbps

B)
112kbps

C)
612kbps

D)
64kbps

Correct Options:
512kbps

Question 3)
SUPER8: How much is the monthly mobile data ?

Description
RMS – RedONE POSTPAID SG – Latest Promotion & Plans – Super plans & Unlimited48B

A)
8GB (SG data) + 1GB (MY data)

B)
8GB (SG data) + 10GB (MY data)

C)
1GB (SG data) + 8GB (MY data)

D)
8GB (SG & MY data)

Correct Options:
8GB (SG data) + 1GB (MY data)

Question 4)
SUPER8: How long is the free voice call quota allocated for SUPER8?

Description
RMS – RedONE POSTPAID SG – Latest Promotion & Plans – Super plans & Unlimited48B

A)
100 Hours

B)
200 mins

C)
300 mins

D)
500 mins

Correct Options:
500 mins

Question 5)
SUPER8: The free voice call quota can be used to make calls to which country?

Description
RMS – RedONE POSTPAID SG – Latest Promotion & Plans – Super plans & Unlimited48B

A)
Singapore only

B)
Singapore and Malaysia

C)
Malaysia only

D)
Thailand, Singapore and Malaysia
Correct Options:
Singapore and Malaysia

Question 6)
SUPER8: The free SMS quota can be used to send sms to which country?

A)
Singapore to Singapore and Malaysia numbers only

B)
Singapore to Singapore only

C)
Singapore to Malaysia only

D)
Singapore to Thailand only

Correct Options:
Singapore to Singapore and Malaysia numbers only

Question 7)
SUPER18: Once the free voice call quota has been fully utilised, how much will the
customer be charged?

A)
$0.10/min Local and IDD depends on destination

B)
$0.15/min Local and IDD depends on destination

C)
$0.20/min Local and IDD depends on destination

D)
$0.05/min Local and IDD depends on destination

Correct Options:
$0.10/min Local and IDD depends on destination

Question 8)
SUPER18: The free voice call quota can be used to make calls to which country?

A)
Thailand, Singapore and Malaysia

B)
Singapore and Malaysia

C)
Malaysia only

D)
Singapore only
Correct Options:
Singapore and Malaysia

Question 9)
SUPER18: How much is the bundled outgoing call for this plan?

Description
RMS – RedONE POSTPAID SG – Latest Promotion & Plans – Super plans & Unlimited48B

A)
1,000 mins

B)
1,500 mins

C)
500 mins

D)
100 mins

Correct Options:
1,000 mins

Question 10)
SUPER18: How much is the monthly mobile data for this plan?

A)
100GB (SG Data) + 200GB (MY Data)

B)
100GB (SG Data) + 2GB (MY Data)

C)
100GB (SG Data) + 20GB (MY Data)

D)
10GB (SG Data) + 20GB (MY Data)

Correct Options:
100GB (SG Data) + 2GB (MY Data)

Question 11)
SUPER18: Once the free SMS quota allocated has been fully utilised, how much will
the customer be charged?

A)
$0.05 to Local and IDD $0.15

B)
$0.05 to Local and IDD

C)
$0.15 to Local and IDD
D)
$0.05 to Local and IDD $0.20

Correct Options:
$0.05 to Local and IDD $0.15

Question 12)
SUPER18: The free SMS quota can be used to send sms to which country?

A)
Singapore to Singapore and Malaysia numbers only

B)
Singapore to Singapore only

C)
Singapore to Malaysia numbers only

D)
Singapore to Thailand numbers only

Correct Options:
Singapore to Singapore and Malaysia numbers only

Question 13)
SUPER38: How much is the monthly mobile data for this plan?

A)
200GB for Local Use. Basic Internet at 512kbps thereafter.

100GB for Use in Malaysia. No basic Internet.

B)
200GB for Local Use and in Malaysia. Basic Internet at 512kbps thereafter.

C)
200GB for Local Use. Basic Internet at 512kbps thereafter.

4GB for Use in Malaysia. No basic Internet.

D)
200GB for Local Use. Basic Internet at 512kbps thereafter.

5GB for Use in Malaysia. No basic Internet.

Correct Options:
200GB for Local Use. Basic Internet at 512kbps thereafter.

4GB for Use in Malaysia. No basic Internet.

Question 14)
SUPER38: Does this plan come with unlimited basic Internet?

A)
Yes, but only for Local use.

B)
No

Correct Options:
Yes, but only for Local use.

Question 15)
Perfect10 Plan: If a customer is interested in changing their plan to this plan,
here is a list of channels which they can request for COBP, EXCEPT for?

A)
redone 1App

B)
Customer Care

C)
Partner (Partner App/Portal)

D)
selfcare login website

Correct Options:
selfcare login website

Question 16)
Perfect10 Plan: If Shalen sign-up this plan, can he make FREE call to MY?

A)
Yes. 500min only to Local and MY

B)
No. 500min only to Local

Correct Options:
Yes. 500min only to Local and MY

Question 17)
Perfect10 Plan: The monthly bundled mobile data for this plan can be used in which
country?

A)
SG only

B)
SG and MY

Correct Options:
SG only

Question 18)
Perfect10 Plan: Will customers be tied down to redONE by a contract when they
subscribe to this plan?

A)
24months contract

B)
No contract. However, the subscriber will be charged for at least 3 billing cycles.

C)
No contract. However, the subscriber will be charged for at least 2 billing cycles.

Correct Options:
No contract. However, the subscriber will be charged for at least 2 billing cycles.

Question 19)
Does SUPER8, SUPER18, SUPER28 and SUPER38 comes with unlimited basic Internet?

A)
No

B)
Yes. But only for SG DATA

Correct Options:
Yes. But only for SG DATA

Question 20)
SUPER PLAN: Will customers be tied down to redONE by a contract when they subscribe
to Super plan?

Description
RMS – RedONE POSTPAID SG – Latest Promotion & Plans – Super plans & Unlimited48B

A)
Contract 24 months

B)
Contract 12 months

C)
Contract 6 months

D)
No contract. However, the subscriber will be charged for at least 2 billing cycles.

Correct Options:
No contract. However, the subscriber will be charged for at least 2 billing cycles.

Question 21)
Super 38: What is the default Credit Limit for this Plan?

Description
reference path:
RMS – redONE Postpaid SG – SG Latest Promotion & Plans – Revised Price Plans and
VAS Prices Jan2024

A)
$ 200

B)
$ 100

C)
$ 50

D)
$ 500

Correct Options:
$ 50

Question 22)
Super 28: What is the default Credit Limit for this Plan?

Description
reference path:

RMS – redONE Postpaid SG – SG Latest Promotion & Plans – Revised Price Plans and
VAS Prices Jan2024

A)
$ 200

B)
$ 100

C)
$ 50

D)
$ 500

Correct Options:
$ 50

Question 23)
Super 18: What is the default Credit Limit for this Plan?

Description
reference path:

RMS – redONE Postpaid SG – SG Latest Promotion & Plans – Revised Price Plans and
VAS Prices Jan2024

A)
$ 200

B)
$ 100
C)
$ 500

D)
$ 50

Correct Options:
$ 50

Question 24)
Super 8: What is the default Credit Limit for this Plan?

Description
reference path:

RMS – redONE Postpaid SG – SG Latest Promotion & Plans – Revised Price Plans and
VAS Prices Jan2024

A)
$ 200

B)
$ 100

C)
$ 500

D)
$ 50

Correct Options:
$ 50

Question 25)
SUPER 28: How much is the free SMS quota allocated for this plan?

Description
reference path:

RMS – redONE Postpaid SG – SG Latest Promotion & Plans – Revised Price Plans and
VAS Prices Jan2024

A)
5,000 SMS to Singapore and Malaysia numbers, originating from Singapore.

B)
500 SMS to Singapore and Malaysia numbers, originating from Singapore.

C)
50 SMS to Singapore and Malaysia numbers, originating from Singapore.

D)
500 SMS to Singapore and Malaysia numbers, originating from Singapore/Malaysia.

Correct Options:
500 SMS to Singapore and Malaysia numbers, originating from Singapore.

Question 26)
SUPER 8: How much is the free SMS quota allocated for this plan?

Description
reference path:

RMS – redONE Postpaid SG – SG Latest Promotion & Plans – Revised Price Plans and
VAS Prices Jan2024

A)
100 SMS originating from Singapore to all Singapore and Malaysia networks only.

B)
1000 SMS originating from Singapore to all Singapore and Malaysia networks only.

C)
2000 SMS originating from Singapore to all Singapore and Malaysia networks only.

D)
200 SMS originating from Singapore to all Singapore and Malaysia networks only.

Correct Options:
100 SMS originating from Singapore to all Singapore and Malaysia networks only.

Question 27)
Perfect10 Plan: How much is the monthly access fee ?

Description
reference path:

RMS – redONE Postpaid SG – SG Latest Promotion & Plans – Revised Price Plans and
VAS Prices Jan2024

A)
$10

B)
$20

C)
$10.90

D)
$5

Correct Options:
$10.90

Question 28)
SUPER18: How much is the free SMS quota allocated for this plan?

Description
reference path:

RMS – redONE Postpaid SG – SG Latest Promotion & Plans – Revised Price Plans and
VAS Prices Jan2024

A)
3,000 SMS originating from Singapore to all Singapore and Malaysia networks only.

B)
100 SMS originating from Singapore to all Singapore and Malaysia networks only.

C)
200 SMS originating from Singapore to all Singapore and Malaysia networks only.

D)
300 SMS originating from Singapore to all Singapore and Malaysia networks only.

Correct Options:
300 SMS originating from Singapore to all Singapore and Malaysia networks only.

Question 29)
Perfect10 Plan: How much is the free SMS quota allocated for this plan?

Description
reference path:

RMS – redONE Postpaid SG – SG Latest Promotion & Plans – Revised Price Plans and
VAS Prices Jan2024

A)
2,000 SMS to Singapore and Malaysia numbers, originating from Singapore.

B)
200 SMS to Singapore and Malaysia numbers, originating from Singapore.

C)
300 SMS to Singapore and Malaysia numbers, originating from Singapore.

D)
200 SMS to Singapore and Malaysia numbers, originating from Singapore/Malaysia.

Correct Options:
200 SMS to Singapore and Malaysia numbers, originating from Singapore.

Question 30)
SUPER 38: How much is the free SMS quota allocated for this plan?

Description
reference path:

RMS – redONE Postpaid SG – SG Latest Promotion & Plans – Revised Price Plans and
VAS Prices Jan2024

A)
800 SMS to Singapore and Malaysia numbers, originating from Singapore.

B)
8,000 SMS to Singapore and Malaysia numbers, originating from Singapore.

C)
80 SMS to Singapore and Malaysia numbers, originating from Singapore.

D)
800 SMS to Singapore and Malaysia numbers, originating from Singapore/Malaysia.

Correct Options:
800 SMS to Singapore and Malaysia numbers, originating from Singapore.

Question 31)
SUPER28: How much is the monthly access fee ?

Description
reference path:

RMS – redONE Postpaid SG – SG Latest Promotion & Plans – Revised Price Plans and
VAS Prices Jan2024

A)
$ 28.90

B)
$ 28.40

C)
$ 28.60

D)
$ 28.30

Correct Options:
$ 28.90

Question 32)
SUPER38: How much is the monthly access fee ?

Description
reference path:

RMS – redONE Postpaid SG – SG Latest Promotion & Plans – Revised Price Plans and
VAS Prices Jan2024

A)
$38

B)
$38.90

C)
$38.40

D)
$48

Correct Options:
$38.90
Question 33)
SUPER18: How much is the monthly access fee ?

Description
reference path:

RMS – redONE Postpaid SG – SG Latest Promotion & Plans – Revised Price Plans and
VAS Prices Jan2024

A)
$5

B)
$28

C)
$18

D)
$18.90

Correct Options:
$18.90

Question 34)
SUPER8: How much is the monthly access fee ?

Description
reference path:

RMS – redONE Postpaid SG – SG Latest Promotion & Plans – Revised Price Plans and
VAS Prices Jan2024

A)
$ 8

B)
$ 8.40

C)
$ 8.90

D)
$ 28

Correct Options:
$ 8.40

Question 35)
Perfect10: What is the default Credit Limit for this Plan?

Description
reference path:

RMS – redONE Postpaid SG – SG Latest Promotion & Plans – Revised Price Plans and
VAS Prices Jan2024
A)
$50

B)
$100

C)
$150

D)
$500

Correct Options:
$50

Question 36)
Customer Experience: If line has been terminated, CSE should advise customer to pay
via redONE self care channel, PayNow or Bank transfer rather than direct suggesting
to walk in redONE centre.

Is the statement is true?

A)
True

B)
False

Correct Options:
True

Question 37)
Customer Experience: When a customer reports facing a payment issue despite
registering for auto-debit payment. Customer received sms for outstanding payment.
What is the way to show empathy once customer reported facing payment issue?

Description
It's crucial to respond with empathy and a commitment to resolving the issue.

A)
We acknowledge your concern about the outstanding payment despite your registration
for auto-debit. We are currently looking into the matter and will get back to you
once we find a solution.

B)
Thank you for bringing this to our attention, and I sincerely apologize for any
inconvenience you've experienced. I completely understand how frustrating it must
be to receive a message about outstanding payments when you have already registered
for auto-debit.

Correct Options:
Thank you for bringing this to our attention, and I sincerely apologize for any
inconvenience you've experienced. I completely understand how frustrating it must
be to receive a message about outstanding payments when you have already registered
for auto-debit.

Question 38)
Customer Experience: How do you express empathy when dealing with customers,
especially in challenging situations?

A)
I prioritizes resolving the issue quickly without recognizing the value of empathy
and customer satisfaction

B)
I put myself in the customer's shoes, acknowledge their emotions, and express
genuine concern

C)
I believe our customers should just understand that we're here to fix their
problems, not to be their therapists

Correct Options:
I put myself in the customer's shoes, acknowledge their emotions, and express
genuine concern

Question 39)
Customer Experience: In situations where a customer loses their phone, should CSE
show empathy first of just focus to provide solution to customer?

A)
I believe time is golden. I will go straight to providing a solution for the
customer.

B)
It's essential to lead with empathy before diving into providing solutions.

C)
I will advise the customer to keep her phone safely to avoid this happening again.

Correct Options:
It's essential to lead with empathy before diving into providing solutions.

Question 40)
Customer Experience: A customer contacts you regarding a previous issue. How do you
follow up on their case?

i- Retrieve the customer's information

ii- Review the previous interaction

iii- Divert customer to previous CSE

iv- Express genuine concern

v- Update them on the progress made or solutions implemented since last

communication

A)
all above

B)
i, ii, iv and v

C)
i, ii and iii

D)
i, ii and v

Correct Options:
i, ii, iv and v

Question 41)
SG current plan: Below are the current postpaid plan that customer can sign-up,
EXCEPT

A)
SUPER 8

B)
SUPER 18

C)
SUPER 28

D)
SUPER 38

E)
SUPRA 8

Correct Options:
SUPRA 8

Question 42)
SG current plan: Below are the current postpaid plan that customer can sign-up,
EXCEPT

A)
WOW Plan

B)
Perfect 10

C)
Super 8

D)
Super 18

Correct Options:
WOW Plan

Question 43)
$10 SIM Card Fee Waiver: I registered Perfect 10 Plan on 30 Oct at one of the
listed store. However I have been charged for the 10$ Sim card fee. Can I request
for refund?

Description
https://www.redone.com.sg/promotion/SIMWaiver

A)
Yes

B)
No

Correct Options:
No

Question 44)
$10 SIM Card Fee Waiver: Aliaa sign up Super plan online. Is she entitled for the
10$ waiver fee?

Description
reference path:

https://redone.com.sg/promotion/SIMWaiver
RMS-RedONE Postpaid SG- SG Latest Promotion & Plans- $10 Waiver (SIM Card Fee)
Promotion
A)
Yes, she will get the waiver for 10$ sim card fee

B)
No, the promotion is available for registration at redONE stores only

C)
No idea

Correct Options:
No, the promotion is available for registration at redONE stores only

Question 45)
$10 SIM Card Fee Waiver: What is the promotion all about?

Description
reference path:

https://redone.com.sg/promotion/SIMWaiver
RMS-RedONE Postpaid SG- SG Latest Promotion & Plans- $10 Waiver (SIM Card Fee)
Promotion
A)
The promotion offers a $10 SIM Card Fee Waiver for new sign-ups and sim replacement
at all redONE stores.

B)
The promotion offers a $10 SIM Card Fee Waiver for new sign-ups and port in at at
all redONE stores.
C)
The promotion offers a $10 SIM Card Fee Waiver for port in registration at at all
redONE stores.

D)
The promotion offers a $10 SIM Card Fee Waiver for new sign-ups at the 10 listed
stores.

Correct Options:
The promotion offers a $10 SIM Card Fee Waiver for new sign-ups and port in at at
all redONE stores.

Question 46)
$10 SIM Card Fee Waiver: How long is the promotion period?

Description
reference path:

https://redone.com.sg/promotion/SIMWaiver
RMS-RedONE Postpaid SG- SG Latest Promotion & Plans- $10 Waiver (SIM Card Fee)
Promotion
A)
Available from 14 Jan 2024 till further notice

B)
Available from 4 Jan 2024 until 31 March 2024

C)
Available from 4 Jan 2024 till further notice

D)
Available from 11 October 2023 till further notice

Correct Options:
Available from 4 Jan 2024 until 31 March 2024

Question 47)
SG Admin Fees:How much is the processing fee that will be charged in customer's
bill if they request to unsuspend lines?

A)
$10

B)
$20

C)
$25

D)
$05

Correct Options:
$10

Question 48)
SG Admin Fees:How much is the processing fee that will be charged in customer's
bill if they request SIM card Replacement?

Description
reference path:

RMS – redONE Postpaid SG – SG Latest Promotion & Plans – Revised Price Plans and
VAS Prices Jan2024

A)
$15

B)
$25

C)
$35

D)
$10

Correct Options:
$25

Question 49)
SG Admin Fees: How much is the processing fee that will be charged in customer's
bill if they request for COBP?

Description
reference path:

RMS – redONE Postpaid SG – SG Latest Promotion & Plans – Revised Price Plans and
VAS Prices Jan2024

A)
$10

B)
$20

C)
$100

D)
$25

Correct Options:
$10

Question 50)
SG: What are the operating hours for redONE center at Paya Lebar?

Description
https://www.redone.com.sg/support/contact_us
A)
Monday to Friday:

9.30am to 12.30pm

2.00pm to 6.00pm

B)
Monday to Friday:

9.30am to 12.30pm

2.00pm to 6.30pm

C)
Monday to Friday:

9.30am to 12.30pm

2.00pm to 5.30pm

Correct Options:
Monday to Friday:

9.30am to 12.30pm

2.00pm to 5.30pm