Fishbone diagram

FMEA
Service blueprint
Servicescape
SERVICESCAPES: ITALIAN RESTAURANT
- Hearing: soft melodies playing in the background with a carefully curated selection
of music creates a serene and relaxing atmosphere.
- Smell: as captivating fragrances waft through the air, they entice your sense of
smell and transport you to a realm of culinary delight. Herbs, fresh fruit, and intriguing
scents blend harmoniously, creating an
the atmosphere that is both inviting and intoxicating.
- Taste: your taste buds will be awakened in a world of wonderful flavors. Each dish
on the varied and meticulously crafted menu is a testament to the chefs' expertise
and culinary passion.
- Touch: allow your hands to explore the impeccable craftsmanship of
furniture and utensils. The plush seats provide a sense of comfort and luxury, while
the premium materials and attention to detail deliver a sense of sophistication and
quality second to none.
- Vision: the interior is tastefully designed, with modern touches and a
harmonious layout, exuding sophistication, and simply enchanting
elegance.
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Coffee shop
Flowchart
Shipping process
Sale process

Customer service process

 9 dimensions of quality for a product

Performance The house has a spacious living room, a cozy bedroom, a

modern kitchen, and a luxurious bathroom. It is also equipped
with high-quality appliances.

Features The house has a skylight, a retractable clothesline, and a pink

and blue color scheme.

Reliability The house is built with durable and eco-friendly materials and
has a reliable electrical system. It is also well-maintained.

Conformance The house conforms to all safety and quality standards set by the
government and the industry. It also conforms to the
expectations and specifications of the customers.

Durability The house is made to last for a long time. It has a strong
structure and foundation that can resist wear and tear. It also has
a low maintenance cost and a high resale value.

Serviceability The house is easy to service and repair in case of any issues.
The house has a friendly and professional service team that can
provide prompt and efficient assistance to the customers.

Aesthetics The house is aesthetically pleasing and attractive. It has a

beautiful exterior design that blends well with the surrounding
environment. It also has an elegant interior design that reflects
the personality and style of the couple.

Perceived This house has a high perceived quality among customers and
quality competitors. It has a good reputation and image in the market. It
also has positive reviews and feedback from previous owners
and buyers.

Customer This house can satisfy all the needs and wants of the customers.
satisfaction It can provide them with comfort, convenience, security, privacy,
and happiness. It can also fulfill their dreams and aspirations of
having their own home. The house can make them feel proud
and content with their purchase decision.
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