CELL PHONE COMPANY SAS

Street 8 # 11 27 Ipanema
Neiva, Huila, 43045
Cellphone@company-online.com
3218665389
https://www.pcexpert-online.com/

RETURN AUTHORIZATION FORM

Customer Information:

Name: ERIKA YULIANA MORENO

Order Number: 0132
Date of Purchase: March 2, 2023

Item(s) to be Returned/Exchanged:

1. Product Name: Earphones I-14 TWS

Quantity: One
Reason for Return: It does not work, the battery is damaged

Return Method:
[ ] Refund
[X] Exchange for a different product
[ ] Store Credit

Comments/AdditionalInformation:

Please package the item(s) securely and include a copy of this form in the return package. Ship the
return to the address below:

Street 8 # 11 27 Ipanema
Neiva, Neiva, 43045

Return Policy-
- Al returns must be made within 30 days of the purchase date.
- Items must be in unused and original condition with tags attached.
- Refunds will be processed within 7 business days of receiving the returned items.
Thank you for your cooperation.

______________
March 2, 2023
Suggested Answer

A: Welcome to Cell Phone Company SAS. How can I help you?

B: I would like to return these earphones

A:Okay. I'll need to see the original receipt please

B: Oh, I don't have it any more. I brought the warranty though. Here you go.

A; That'll work. thanks, Do you know what brand and model the hearing aids are?
B: It's the Earphones I-14 TWS Model number 3567.

A: Okay. Now, why are you returning the earphones?

B: It doesn't really work.

A: Oh. Now we can only give refunds if you have the receipt.
B: But I can get a replacement, right?

A: Certainly. Pick something out in the showroom and then we'll complete the necessary forms.
B: Great. Thanks.