Professional Documents
Culture Documents
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Type of call: Inbound/Outbound
Security Verification Done: Yes/No
Order Number: 12172143
Name of Third Party: Kerry Hanna
Phone Number: 64211950160
Alt Number:
Email Address: na
Billing Address:101 Red Beach Road, , Red Beach, NI, 0932
Product Name: TEVO HEATER
Issue: Account Owner did not order
Resolution:
AUTH FOR KERRY (daughter of the account owner)
-TP said that her parents did not order anything from us
especially a heater and also said that the card is compromise.
-as per TL ARJEM we need to send a call recording request
to know who called to order it
-educate cx that we will do the investigation and once we got the
result of the call recording we will call them right away possible next week
-cx understood
-eoc
Hi Team,
I would like to request for a call recording validation for the details below:
Product Name: TEVO Heater and TEVO Heater Full Stand (2 years extended warranty)
Agent's Request: Please check if the who ordered the TEVO HEATER.
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Type of call: Inbound/Outbound
Security Verification Done: Yes/No
Order Number: 12162998
Customer Name/Name of Third Party: ERIKA
Phone Number:
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Product Name:
Issue:
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Type of call: Inbound/Outbound
Security Verification Done: Yes/No
Order Number: 12171887
Customer Name/Name of Third Party: Paula Finn
Phone Number: 61400728523
Alt Number: na
Email Address: paulafinn54@gmail.com
Billing Address:13 Prince Street, , Creswick, VIC, 3363
Product Name: TIVA HEATER
Issue: REMOTE NOT WORKING
Resolution:
-advise cx . Ensure the thin plastic film strip inserted in the battery compartment
has been removed prior to use.
-cx cant opent the remote
-cx said that he has two adults assisting him but seems that remote is jam
-advise cx to send us video
-cx cant send
-cx will bring it to a tech shop
-eoc
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Hi Veniana,
Good day!
Thank you!
39.98
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NOTES ON THIS!
FOLLOW ON DELIVERY
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Type of call: Inbound/Outbound
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Resolution:
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Type of call: Inbound/Outbound
Security Verification Done: Yes/No
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Resolution:
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Issue:
Resolution:
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Type of call: Inbound/Outbound
Security Verification Done: Yes/No
Order Number:
Customer Name/Name of Third Party:
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Resolution:
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Type of call: Inbound/Outbound
Security Verification Done: Yes/No
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Issue:
Resolution:
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Type of call: Inbound/Outbound
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Resolution:
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Type of call: Inbound/Outbound
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Resolution:
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Type of call: Inbound/Outbound
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Product Name:
Issue:
Resolution:
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Type of call: Inbound/Outbound
Security Verification Done: Yes/No
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Type of call: Inbound/Outbound
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Billing Address:
Product Name:
Issue:
Resolution:
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Type of call: Inbound/Outbound
Security Verification Done: Yes/No
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Issue:
Resolution:
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Type of call: Inbound/Outbound
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Resolution:
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Type of call: Inbound/Outbound
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Issue:
Resolution:
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Type of call: Inbound/Outbound
Security Verification Done: Yes/No
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Issue:
Resolution:
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Type of call: Inbound/Outbound
Security Verification Done: Yes/No
Order Number:
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Issue:
Resolution:
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Type of call: Inbound/Outbound
Security Verification Done: Yes/No
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Product Name:
Issue:
Resolution:
___________________________________________________________________
Type of call: Inbound/Outbound
Security Verification Done: Yes/No
Order Number:
Customer Name/Name of Third Party:
Phone Number:
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Issue:
Resolution:
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Type of call: Inbound/Outbound
Security Verification Done: Yes/No
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Product Name:
Issue:
Resolution:
___________________________________________________________________
Type of call: Inbound/Outbound
Security Verification Done: Yes/No
Order Number:
Customer Name/Name of Third Party:
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Email Address:
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Issue:
Resolution:
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Type of call: Inbound/Outbound
Security Verification Done: Yes/No
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Issue:
Resolution:
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Type of call: Inbound/Outbound
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Issue:
Resolution:
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Type of call: Inbound/Outbound
Security Verification Done: Yes/No
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Product Name:
Issue:
Resolution:
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Type of call: Inbound/Outbound
Security Verification Done: Yes/No
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Issue:
Resolution:
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Resolution:
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Type of call: Inbound/Outbound
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Product Name:
Issue:
Resolution:
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Type of call: Inbound/Outbound
Security Verification Done: Yes/No
Order Number:
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Issue:
Resolution:
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Type of call: Inbound/Outbound
Security Verification Done: Yes/No
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Issue:
Resolution:
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Type of call: Inbound/Outbound
Security Verification Done: Yes/No
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Issue:
Resolution:
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Type of call: Inbound/Outbound
Security Verification Done: Yes/No
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Product Name:
Issue:
Resolution:
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Type of call: Inbound/Outbound
Security Verification Done: Yes/No
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Issue:
Resolution:
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Type of call: Inbound/Outbound
Security Verification Done: Yes/No
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Billing Address:
Product Name:
Issue:
Resolution:
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Type of call: Inbound/Outbound
Security Verification Done: Yes/No
Order Number:
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Issue:
Resolution:
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