Customer: Telekom Srbija a.d.

, Beograd
Location: NA
Customer Site Address
Product/Service identifier/Service alias: VTS_LCR / CANADA - NPA 647 TORONTO
(OVERLAY), ONTARIO-undefined
Tata Communications incident number: CSR0606042371890
Customer reference number:
Service Issue/downtime start: 2023-04-06 14:04:48 GMT
Incident created on: 2023-04-06 14:04:48 GMT
Service impact: Partial Loss
Priority: 3 - Moderate
Issue summary: / VTS_LCR / Partial Loss
Issue Description:
Current status: Pending with customer / Customer response awaited
Expected date/time for resolution (ETR): Awaited
Next update: 2023-04-06 21:07:02 GMT
Incident Updates
________________________________________
2023-04-06 20:54:44 GMT - Shubhranshu Bhushan Additional comments
From: Shubhranshu Bhushan <shubhranshu.bhushan@tatacommunications.com>
Sent: Friday, April 7, 2023 2:24 AM
To: Customer Service (Montreal) <Customer.Service@tatacommunications.com>; 'isc'
<isc@telekom.rs>; Voice Priority Desk <voice.priority@tatacommunications.com>
Cc: noc.interkonekcija <noc.interkonekcija@telekom.rs>; FM Escalations
<FMEscalations@tatacommunications.com>
Subject: RE: Call to Canada TTS17569187//CSR0606042371890

Dear Customer,

This is to provide you latest updates regarding your Sev 2 Incident number
CSR0606042371890.

Problem Statement: Our customer + 381116159606 is unable to get + 16478475221 via

your network.

Impact: Partial loss

Current Status: Pending with customer.

Observations: We don’t see time stamp/Time Zone provided in the traces attached in
the email chain. Also, in the problem statement you have mentioned B number
16478475221 whereas in the traces you’ve mentioned B number 16477138220. Could you
please confirm the exact B number.Therefore, we request you to share faulty samples
in the below mentioned format :-

=== Session Initiation Protocol ===

--- SIP Start Line ---
INVITE : INVITE sip:+16477138220@80.231.94.8:5060;user=phone SIP/2.0
--- Invite Method Headers ---

#Called Number (B-Party Number)-

#Calling Number (A-Party Number)-
#Exact Time of attempt (last 24 hours)-
#Time zone & Date-

Next Step: Based on the revert we will check and update you accordingly. We value
your association with us and always assure you of our best services.
Please always reply to voice.priority@tatacommunications.com
NOTE:- We would appreciate communications through portal and Emails during this
duration as preferred mode of communication as an outcome of ongoing COVID-19
outbreak.
Thanks & Regards,

Shubhranshu Bhushan
Voice Priority Desk
Core and Next-Gen Connectivity Services-Technical Support Center,
Global Service Operations (Global Service Operations)
Tata Communications Limited
Pune-Alandi Road, Dighi, Pune-411015, India
Shubhranshu.bhushan@tatacommunications.com
________________________________________
2023-04-06 20:48:11 GMT - Bhagyashri Tarte Additional comments
Attachment attached: 'SIP-20230406-153851-390.txt'.