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Pune 2.00 Yrs
Pune 2.00 Yrs
A-6/203,
Saket Complex,
Thane (west) - 400 601
Maharashtra, India.
vinayak08@gmail.com
Cell: 9820303273
Objective
Expertise
Certifications done
1Z0-007 Oracle 9i: Introduction to SQL
Employment History
Job Profile:
Providing high-end technical troubleshooting to Business Objects
customers in resolving issues related to the implementation,
deployment, functionality, and usage of enterprise Business
Intelligence software suite versions 5.x, 6.x and XI, XI R2 that
includes Universe Designer, Supervisor, Reporter, Desktop
Intelligence, WebIntelligence and Connectivity Issues.
Responsibilities range from assisting customers in resolving simple
to intermediate issues by troubleshooting critical problems on
mission critical deployments.
Use of VMWARE tool for implementing and simulating the issues
faced by the customer.
Using Webex tool to remotely taking control of the Customer
desktop and Troubleshooting issues.
Supporting complex client-serve multi-tier architecture and web
based applications on a variety of operating systems, platforms,
databases, and application & web servers.
Ensuring the best of Customer Care and Services that would add
value to the relationships between Business Objects and its
customers.
Achieving the above within the given SLA’s.
Education
Personal Competencies:
Fast learner
Quality focused
Punctual
Ability to work under stress
Ability to work for long hours
Good Communication Skills
Personal Profile: