Professional Documents
Culture Documents
0 NON-DISCLOSURE AGREEMENT
NOTE: [This is your COVER PAGE ...not ours!! You can do with it what you think will
make your (‘Recipient’),
The undersigned document stand out. Be creative,
hereby agrees addthat
pics ifall
youfinancial
need to. Justand
be free to beinformation
other you and
represent your brand the way you want to on this cover page.
(“Information”) that is, has and will receive concerning is confidential and will not be
BUT:
disclosed to any other individual or entity without prior written consent. The recipient agrees
don’t
to instruct associates/business make
partners, it too worded
employees and persons with whom they have given
Don’t make it too crowded
access, that they must not disclose any information concerning this document to others except
Ensure it appeals to you. If you find it boring,
to the extent that such matters
chances are are we
generally known
will find to and are
it boring available for use by the general
too]
public. The recipientis aalso
Restaurant agrees
fictitious notthat
entity to was
duplicate orsolely
designed redistribute or permit
for the purpose othersa template
of creating to duplicate
thatany
or distribute will enable the easy
material writing of
contained a business
without plansSeal
Blue for the HEART NSTA
Catering Trust Trainee
Service Start-up
expressed written
Grant programme. It is a training tool that enables students to write business plans that are
consent The Information
realistic shall
in the fastest remain
possible theperiod.
time property of the
Just use Blue Seal Catering
descriptions and theService
samples and shall be
and replace
returned tothem with
Blue your
Seal own
Catering Service. promptly at its request together with all copies made
thereof.
Recipient acknowledges that violation of this Agreement will result in Blue Seal Catering
Service seeking equitable relief in any court of competent jurisdiction.
Once the reader moves beyond this pages he/she acknowledges and accept the conditions of
this agreement.
WRITTEN BY:
EMAIL ADRESS:
CONTACT NUMBER:
1 | Page
TABLE OF CONTENTS
1.0 Executive Summary
2.0 Business Profile
2.1 COMPANY CONCEPT
2.2 gaps and opportunities
2.3 ownership and legal status
2.4 Mission Statement
2.5 Guiding Principles
2.6 Keys to Success
3.0 Product /Service
3.1 Product and Service Overview
3.2 Product/Service description
3.3 sample Highlights
4.0 Industry/Sector Analysis
4.1 Competitive Analysis
5.0 Marketing Plan
5.1 Marketing and Sales Strategy
6.0 Implementation Plan
6.1 Proposed Location
6.2 Process Flow Diagram
6.3 Proposed Layout
6.4 Ownership, Management and Organisation
6.5 Proposed Organisational Chart
6.6 General operations
7.0 The financial Plans and projections
7.1 Financial Notes
7.2 Start -Up Cost +
7.3 Sales Forecast
7.4 One Year income and expenditure Projection
7.5 Three years projection
7. 6 Financial Highlights
Annex 1: Registration certificate
Annex 2: owners resume
[The table of content has been autogenerated for you by formatting the document. When you
add a heading to the document that is not already here just ensure that if it is the main
heading you format it as “Heading 1” using the formating tool bar. If it is a secondary
Jamaican and international foods right on time!
2 | Page
heading you use “Heading 2” or “Heading 3” as is appropriate. When you have completed
the document right click on the mouse with the cursor on the Table of Content . Choose
“update field”, then choose “Update entire table” once that is done go through the document a
ensure that the headings are on the pages that you need them to be on. Update the Table of
content but thi stiem choose “ Update page Numbers only” . The table will automatically
adjust itself].
3 | Page
Blue Seal Catering Service is a newly established company that will provide catering services
for a variety of events and clients Island wide. Blue Seal Catering Service will provide
catering for all types of corporate and social events, non-profit fundraiser events, business
meetings, luncheons, and weddings. Our services will include menu creation designed for all
client’s tastes and requirements, bar services, food preparation, delivery, service, and
cleanup. Blue Seal Catering Service is a full-service catering company who will deliver
exceptional service at an unbeatable cost. Clients will receive ultimate value when choosing
Blue Seal Catering Service for their next event.
4 | Page
Nature of Business Food and Catering services
Classification Concept
Business Location
Number of Employees 15
Operational Yes or NO
5 | Page
Certificate, Licenses and other Companies Office of Jamaica Registration Certificate
permits (where applicable)
Blender : $15,000.00
Fridge $65,000.00
Total: $300,000.00
6 | Page
Who are the main players?
How would you describe the business to a potential investor, team member, or customer if
you had only a short elevator ride to share together? Make sure you have a succinct and
powerful way to express your business concept. • what is the background to the business?
When was it conceptualized? What is unique about this venture? • Develop a brief concept
statement for the business that can be shown to potential customers. • What are some unique
features? What existing problem(s) will you solve with your service or product offering?
What are the primary benefits to customers? How does your solution improve or replace
current offerings? Ideally you need no more than 2-4 paragraphs for this section
[INSTRUCTION]
[SAMPLE]
The ABC Restaurant will be a multi-themed eatery that is geared toward healthy eating as
well as complementing the best of both local and international cuisine to serve a market that
is just a diverse as its offering. It’s one of a kind menu will be carefully crafted to provide a
wide variety of local dishes to persons wanting to have uniquely, delicious and nutritious
meals, as well as international dishes that are not only appealing to the palate but relatable to
persons who would patronize a medium to high priced seafood diner. It will position itself as
the diner of choice for persons with different eating preferences. The restaurant aims to also
provide for persons who are picky eaters, vegans and vegetarians
The company is the brain child of Mr. Marlon Johnson who inherited a small cook shop from
his parents and wanted to expand into a more dynamic entity. He invited his friend Oniel
Jamaican and international foods right on time!
7 | Page
Jones, a business man with knowledge of how to manage a large restaurant to come on board
with him. Together they further enhanced the ABC Restaurant’s concept.
The proposed business model involves acquiring a rental (or lease) space on the Jimmy Cliff
Blvd (otherwise known as the Hip Strip) or any other central location within Montego Bay
and its environs. The business will target persons who would like to experience an authentic
part of the Jamaican culture through its freshly prepared local and international cuisine as
well as the local population who are looking for a fine-dine experience, that encapsulates a
relaxing environment where people can meet and enjoy the ABC Restaurant experience in its
entirety. The sustainability of the entity will greatly depend on inter industry synergy and the
creation of alliances that will ensure consistent sales all year round.
While the company will generally be a multi-themed restaurant, its greatest focus will be on
seafood and vegetarian dishes. We will also have a definitive bias towards Jamaican themed
meals but with strategic samplings from other specialties to make the offering diverse but
interesting. Customers will be able to choose from a wide variety of proteins and will have
the option of creating specific meals by choosing between different side options. The idea is
not to limit the consumers to what we pre-determined they would need but to allow them to
design their own experiences thereby satisfying their specific needs.
In the start-up phase the company will be taking responsible consideration of the COVID-19
Protocols as stipulated by the Government will encourage persons to choose a take-out option
as a priority but we envisioned that as soon as the protocols are lifted we will provide
exquisite seating options that will be complemented by our tasty dishes and top notch service.
It is our intention to achieve the following objectives in the short to medium term:
Business objectives
8 | Page
T – time-bound
2.2 GAPS AND OPPORTUNITIES
Type here why do you think people will want your products. What condition exist in the
market for you to be profitable.
To provide exceptional value to our clients by employing superior service personnel and
equipment.
Customer feedback will be the main drive, and we will respond pleasantly to unfavorable
criticism while quickly handling the issue and learning from it. To avoid repeating it!
9 | Page
2.5 GUIDING PRINCIPLES
[Write three things that you want your business to be known for. They are the core principles
that drive your business. A sample is given in one of the boxes. Use that as a guide.]
10 | Page
2.6 KEYS TO SUCCESS
Outline three or four things that are essential to the success of the business. Explain in
very short paragraphs why each is important
Example:
Customer Loyalty: - Customers is the back bone of every successful business. Hence, we
aspire to offer services that will ensure that the customer we encounter on a daily basis should
anticipate us serving them again and would readily recommend us to other potential
customers. Word of mouth marketing and customer recommendations play a very powerful
role in the success of any business especially those in very competitive industries such as
restaurants.
Certified, Competent and Motivated Staff: - The ABC Restaurant will ensure that our staff
are adequately trained to effectively execute their duties at the highest professional level as
they consistently strive for excellence in ensuring that our customers are satisfies while
remaining motivated in an environment which is shaped by teamwork.
Quality & Variety: - Our meals will be of the highest quality, coupled with unmatched
service and atmosphere. We will offer menu items that appeal to all ages which will allow for
The ABC Restaurant to have access to a larger market share and also target different market
segments. We aspire to be that place where persons can enjoy a great meal whatever their
dietary preferences.
Location: - We are seeking to find an ideal location that will be easy access to locals and
tourists alike and where there is adequate parking. The location is going to be key to our
success given the level of competition. It must be in close proximity to the commercial hub of
Montego Bay
The above key success factors are general to all businesses; make sure to insert some that are
unique to the nature of your business
11 | Page
[Write nothing in this space]
In the section you write a paragraph about the products and /or services in general. Do not go
into details.
SAMPLE: The ABC Restaurant will offer both a wide array of takeout and dining in meals
on a menu that will display both local and international flair cuisine thus representing a truly
Jamaica flavor with a slight international undertone. The restaurant will also be a major
Tourism attraction with its Epicureanism/Gastronomy concept. Tourists will be able to design
and cook basic Jamaican dishes as a part of their experience on the island
The dishes offered at The ABC Restaurant will be centered round the good old Jamaican and
international cuisine. Dishes on the menu include but are not limited to the following: Ackee
and Salt fish served with yam, banana and boiled or fried dumplings, steamed fish and
crackers, curried goat, stew chicken served with plain or rice and peas just to name a few.
The ABC Restaurant will also offer home-made green juice which are made from all natural
ingredients. Apart from the great dishes which will be offered by The ABC Restaurant, we
will also provide catering services for events such as company staff parties, weddings, fun
days, funerals and business meetings among others. This will help the company to experience
a wider range of customers because of the level diversity of our services.
12 | Page
Describe the categories of the products you are selling eg. Not curry goat, bake chicken rice
& peas instead choose categories of meals. Not water, tea, drinks, juices, coffee but
beverages
● Meals: describe here (including what is this, package size, prices range, % of income
earn from this category, which is most value product (MVP), examples for each
category of product or service
Describe each product or service you will be selling (what it is and isn’t – describe the
product fully and provide pictures or a brochure in the appendix if you can). Begin to sell
your idea here by generating some excitement about your product or service. • Discuss the
application (what it does) of the product or service and describe the primary end use as well
as any significant secondary applications (who will use it and why). • Provide a diagram of
the intended depth and breadth of your product/service mix and which products will likely
generate the lion’s share of the revenue • Emphasize any unique features of the product or
service and how these will create or add significant value; also, highlight any differences
between what is currently on the market and what you will offer that will account for your
market penetration. Be sure to describe how value will be added and the payback period to
the customer. Describe the competitive strengths and how it differentiates you from
competitors
The sample section below shows pictorial representation as well as description of the product
or service. It will ensure a better appreciation for the product and/or services. You can replace
the pictures with pictures of your own products and replace the descriptions with a
description of your own product. You can add more pictures and use the “draw text box”
function in insert to add more description boxes if you need more. Change the headings to
what is important to your own business and delete what you do not need.
Ackee and Salt fish represents one of our most stable breakfast
offerings. Because of the versatility of ackee, we will serve it
with just about anything. D & A Natural Mystic Restaurant will
serve it with: Can be served with: Fried Dumplings, Boiled Food,
Rice & Peas, Festivals, Roast or Fried breadfruit among other
sides.
Jamaican and international foods right on time!
13 | Page
Brown Stewed Liver is also one of the crowd favourites and is
also a very stable breakfast offering. This is also a very versatile
dish as it can be serviced with, boiled food, white rice, and fried
dumplings among other sides.
Fish (steamed, fried and roasted) will be one of our essential lunch
items. We will be able to serve customers who are piscatorial
(only eat seafood). Fish is also a very flexible dish as it can be
prepared in multiple different ways, as well as it goes well with a
multitude of side dishes.
We also plan to offer a wide a few international dishes that will add diversity to our offering.
This will include Chinese, Italian and other international dishes as well. As an alternative
source of income we will be selling we will be offering shelf items like, bun and cheese,
crackers and salt fish, dry fried shrimp, peanuts and other grab and go items. We also are in
the process of ascertaining a Cash Pot machine will also create another revenue stream. We
will also be offering home-made pastry items.
14 | Page
Give us an overview of the Industry in which your business operates.
We just need enough to let us appreciate that you understand the industry in which your
business operates. You can search for information online but make sure the information is
correct. The PIOJ Economic and Social Survey usually have yearly publications with
information about many industries and this information is also online. You can use the
following as a guide:
Sample:
The potential lies in the fact that visitors to Jamaica tend to demand the same high quality
food products that they have at home. Only Dominican Republic and Cuba receive more
tourists than Jamaica (Caribbean Tourism Organization, 2015). The hotel sub-sector makes
up approximately 70% of the total HRI market, followed by the restaurant sub-sector at 28%
and the Institutional subsector at 2%. Jamaica has an estimated 2,352 tourist accommodation
establishments, including 190 hotels. In addition, numerous restaurants are located
throughout Jamaica that caters to both locals and tourists.
Jamaica’s total consumer food service sector generated an estimated US$680 million in 2015
sales, 5% higher than 2014. Independent food service establishments constituted about 60%
of those sales, while chain establishments contributed the remaining 40%. In 2015, Jamaica
imported a total of US$841 million worth of food and beverages, of which approximately
60% was destined for the hotel, restaurant, and institutional (HRI) sector, while the remaining
15 | Page
40% was channelled to household consumers via retail stores such as supermarkets and
smaller outlets.
Chain food service outlets present in Jamaica include restaurants such as T.G.I Friday’s, and
several US fast food chains such as Burger King, Kentucky Fried Chicken, Domino’s Pizza,
Pizza Hut, Wendy’s and Subway. Major Jamaican fast food chains include Juici Patties,
Tastee Limited and Island Grill. The fast food restaurants are the fastest growing segment of
the restaurant sub-sector and provide excellent opportunities for US exports. Most U.S.
franchisees have modified their menu to meet Jamaican consumers’ taste preferences.
The amount of U.S products used by the fast food franchises varies between 20% -50%. The
major local products that are used by local/independent fast food franchises include: beef,
chicken, fruit juices, vegetables, eggs and pork products. The major imported products are
potatoes, French fries, vegetable oils, ketchup, sauces, bakery products, chicken fillet and
16 | Page
cheeses. High duties and questionable application of sanitary/phytosanitary regulations have
made it more favourable for local meats, dairy products, fruits and vegetables and eggs in the
restaurants sub-sector.
In general, the primary competition to U.S. products in the HRI food service sector is from
local production. Most hotels and fast food franchises source beef, chicken, pork, fruits and
vegetables from the domestic market. The government restricts the import of these products
and local producers would likely lose market share—due to inconsistency quality and
availability - if imports were allowed, even if sold at a higher price.
SWOT Analysis
17 | Page
Menu, variety and flexibility Inadequate capital initially
Excelent customer service Tight spending margins will
Experienced staff allow for little room for error
Ideal location Lack of a dining space at
current location given Covid
S W
O T
Demand for authentic
Jamaican cuisine by both local Larger restaurants have more
and international customers capital at their disposal
Natural disaster "acts of God"
Cheaper Alternatetives
PRODUCT, PRICE (money), PLACE, PEOPLE, PROMOTION - use these to come up with
ideas of your own. If:
● Positive – Strength
● Negative – Weakness
● Positive – Opportunity
● Negative – Threat
18 | Page
4.1 COMPETITIVE ANALYSIS
Jamaica has a relatively large number of independent restaurants and a number of chain
establishments. These restaurants cater to both our locals and the tourist populations. At these
restaurants, a variety of dishes is available and they are majorly dependent on the use of local
ingredients. In Western Jamaica the large majority of our competition will come directly from
more established entities such as [list the name of the major competition]
[just replace the information in the boxes with your own information. And change the color to
the color theme of your own plan]
Competitor 1 5 9 3 9 7
Competitor 2 3 10 3 9 7
Competitor 3 4 8 3 8 7
Competitor 4 6 8 3 7 6
Notes: The competition is assessed using a scale from 1-10 in 5 key areas
19 | Page
5.0 MARKETING PLAN
Describe the media approaches the company will use to bring its product or service to the
attention of prospective purchasers. How will you inform your Target Market about the
availability of your product/service and continue to communicate the benefits you are
offering to that market • If direct mail, magazine, newspaper, or other media, telemarketing,
or catalog sales are to be used, indicate the specific channels or vehicles and the advantage to
be gained by the use of each. We Break the section out into manageable sections to make it
easier for you. You can simply replace the information with your own business information.
[Include your target market]
20 | Page
5.1 MARKETING AND SALES STRATEGY
Catering Package our service and Develop a social Media Social Media Plan: - Set Up social Media Channel:
create a very distinct Plan At a minimum, this should include Facebook and
marketing Plan to be Instagram, where you can share your highest-quality
implemented photos from successful events and glamor shots of
some of your best dishes. You can also consider
setting up a few boards on Pinterest, themed around
the different niches your catering business serves,
such as weddings, family reunions, or holiday parties.
Sampling for local Create samplings for local businesses you know are
Businesses high on events. This will not only aid your catering
prospects but our
Seek critical partnerships Find companies and organization that will agree to
catering base on package deals once that have
functions, get schools and churches involved in the
process. Relevant to any institution with a large
membership base or who would normally cater for
the needs of persons in numbers.
Mouth to Mouth BUZZ Ask our clients to pass our name along to anyone
or referrals they know that may have a need for our services. We
will also leverage the guests at events you are already
catering, as well; a small stack of business cards near
the bar or with servers is a subtle way of advertising
our services to guests that are already familiar with
the quality of our work, as it’s happening in real time
Specials for Airport We will be having lunch specials for all our clients,
workers but special offerings will be developed that target the
staff of the Airport. We are seeking to be the go to
place for lunch of all airport workers. Plans such as
Free delivery on the airport property will be instituted
as soon as our operational costs are contained enough
to allow it to happen.
Flyers and business cards Flyers, menus and business cards with contact details
and delivery options will be left at all the offices on
the airport and businesses in close proximity to the
restaurant.
22 | Page
6.0 IMPLEMENTATION PLAN
We are currently in negotiations to get a location on the Jimmy Cliff Blvd (formerly known
as the Hip Strip) The map below shows the great mix of businesses that could be our
potential clients if this is materialized.
The Jimmy Cliff Blvd is home to a
number of hotels, Airbnb’s, and other
vacation accommodations which makes
it an ideal location given its consistently
high human traffic. It also presents a
captured market with a very diverse
taste which fits into the customer profile
INSERT BUSINESS NAME
which we are targeting. Its closeness to
a number of small Jamaican and
Caribbean owned entities presents a
great opportunity for any restaurant that
offers diversity
[The Proposed location does three things. (1) it gives you an idea of where the business will
be located (2) it shows you graphically where the business will be located (3) it justifies why
the particular location is ideal for the business. If you have an actual picture of the place you
can also include it as well]
Google: [a landmark near your business place if no established address that google can
identify] eg. St. Golden Primary School. Then move icon and text
INSETbox
BUSINESS NAME
to represent your business place on the map.
6.2 PROCESS FLOW DIAGRAM
Customer
Contact
Payment
[you can replace the information with your own information. You can also add or delete
boxes depending on how long your individual process is]
After customers contact you what is the 1,2,3 you will bring customers through until they pay
you or receive further feedback
24 | Page
6.3 PROPOSED LAYOUT
Depending on the nature of your business this may not be necessary (for example online
stores). While we don’t expect you to provide professionally done diagrams, we do need an
appreciation of how the business will be structured. So just try to be as neat as you can and as
simple as you can but make the diagram is comprehensive as you can. You can draw the
layout, take a picture of it and insert the picture into the plan.
Or use a simple design by going to menu bar, select INSERT then SHAPES and select shapes
to represent your layout eg.
Waiting Chairs
Desk
c Door
25 | Page
6.4 OWNERSHIP, MANAGEMENT AND ORGANISATION
Owner and Management Profile
Name , Position in
the business
kkkkkkkkkkkkkkkkkkk
kkkkkkkkkkkkkkkkkkk
kkkkkkkkkkkkkkkkkkk
kkkkkkkkkkkkkkkkkkk
kkkkkkkkkkkkkkkkkkk
kkkkkkkkkkkkkkkkkkk
kkkkkkkkkkkkkkkkkkk
kkkkkkkkkkkkkkkkkkk
kkkkkkkkkkkkkkkkkkk
kkkkkkkkkkkkkkkkkkk
kkkkkkkkkkkkkkkkkkk
kkkkkkkkkkkkk
kkkkkkkkkkkkkkkkk
[Replace the silhouette with an actual head shot of yourself and your business partner if you
have one. If not, you can either include your manager as well of just simply remove the
section you done need. Write a brief profile in the space provided.]
26 | Page
6.5 PROPOSED ORGANISATIONAL CHART
[The Chart is generated using SMART ART. Go to “insert”, click on “SMART ART”, go to
“hierarchy, choose the diagram that best suits your business. Customize the diagram to suit
your plan. Our you can simply manipulate the diagram that is already here].
C.E.O.
John Brown
Marketing
Manager
The company will employ a simple, lean but effective management system in the start -up
phase. Lindsay McFarlane will operate as a General Manager extensive experience in the
restaurant industry managing complex and technical operations. The Executive Chef will
also have extensive knowledge and experience and should be willing to grow with the
company. The accounting functions may be filled by one of the owners until the business
can afford to employ someone in that function.
To add more panels: Click on a panel, then right-click, select ‘Add Shape After/Below’
depending on the desired position needed
27 | Page
6.6 GENERAL OPERATIONS
For the Purpose of our clients our general office hours are listed as:
28 | Page
7.0 THE FINANCIAL PLANS AND PROJECTIONS
[All the Diagrams and charts ae generated in your excel sheet and copied over, then
formatted].
This is a basic overview pointing out the approach you will be taking in carrying out your
estimation
The ABC Restaurant’s financial model is based on a business concept to plan for the worst,
but manage for the best. This is in light of the COVID -19 pandemic where multiple
businesses have gone under and the environment is not as conducive business growth as
before. We have approached the financial plan as follows:
The first year projections anticipate a below average sales volume, below average seat turn,
and above average food/beverage cost. This position will help us ensure sufficient financial
planning to accommodate a reasonable ramp-up period, and business success, also ensuring
that we do not enter this venture under-capitalized.
29 | Page
7.1 FINANCIAL NOTES
[This is based on the assumptions you made while putting together your financial sheet. The
accompanying Financial templates (the accompanying excel sheet) should assist you].
Sample:
● The restaurant will be operating on the premise that it sells an average 200 take-
out meals daily and 150 Dining given COVID- 19 pandemic and the reduced
airport traffic due to travel restrictions (normal projections are 250 Take-out and
200 dine in)
● The Plan make the assumption that because of the uncertainty of COVID-19 it
will take about 3 years for the economy to normalize. Hence the COVID -19
conditions are projected over the three years.
event weekly
● Meals are calculated on an average $800.00 per take out. And $1000.00 for
$165288.19 Monthly
30 | Page
7.2 START -UP COST +
[ This is done in the excel sheet then copy and paste here. Then, you can simple delete the
information here and add your own business information from the excel sheet]
marketing $150,000.00
Insurance $300,000.00
services $120,000.00
31 | Page
Miscellaneous $2,500,000.00
Total $10,987,864.27
SALES Projection
Price per Unit Number of Units per week Total Sales per week Total Sales per month
$487,000.00 $1,948,000.00
32 | Page
Jamaican and international foods right on time!
33 | Page
7.4 ONE YEAR INCOME AND EXPENDITURE PROJECTION
10% 15%
Expenses 8% 10%
7. 6 FINANCIAL HIGHLIGHTS
36 | Page
Expenditure over 3 years
42951841.84529
52142713.88369 55 Year 1
05 30%
37% Year 2
year 3
46387989.19291
92
33%
ANNEX 1:
REGISTRATION
CERTIFICATE
Year 2; $54,353,779.60
Year 1 Year 2 year 3
[The Annex is the same thing as your appendix. It consists of things that are important to understanding
elements of your plan but are not a part of the main body itself. You can include registration certificates,
resumes, and anything that will assist someone to better appreciate your plan . You should delete and add
your own information. You also have the option of deleting the entire section if you do not have any other
information to show]
37 | Page