Manajemen layanan pelanggan dalam logistik dan rantai pasok

Judul

https://pustaka.ut.ac.id/lib/wp-content/uploads/pdfmk/EKMA437102-M1.pdf

Teori link

1. Pusat Panggilan dan Layanan Pelanggan:

https://journal.likmi.ac.id/index.php/media-informatika/article/view/96

https://repository.widyatama.ac.id/server/api/core/bitstreams/d776365c-0bff-4419-ad4a-
333d87bff457/content

2. Customer Service Checklist for Success:https://books.google.co.id/books?

hl=id&lr=&id=ZTHAEzB_a1cC&oi=fnd&pg=PR5&dq=info:pRv5OGyl6qkJ:scholar.google.com/
&ots=sD1c6hpYHP&sig=E13xGGx102xlVjiQwRnRRMSUJ8Y&redir_esc=y#v=onepage&q&f=false

3.Customer Service di warehouse dan persediaan:

https://journal.ikopin.ac.id/index.php/fairvalue/article/view/1609

4.Customer Service di proses Logistik dan rantai pasok di industry manufaktur:

https://journal.ikopin.ac.id/index.php/fairvalue/article/view/1609