Monitoring Report of Customer Feedback Form Results

Region Bangsamoro Region in Muslim Mindanao

Province: MBHTE-TESD, Regional Manpower Development Center (RMDC)
Period CoveredFor the Month of March 2021

Feedback Box Location

CFF Control Details Rater/Contact Details Office Demographics

Date Full Name Frontline Service

No. Month Control Number Age Sex Address Tel. No. Email Address Office Visited Referred to Action Provided
(dd/mm/yy) (First Name, MI, Last Name) Requested

226 March 3/1/2021 RMDC2021-0226 Jaafar A Mohammad 30 Male Kurintem Datu Odin Sinsuat Magu0906-667-9248 aligarbsemohammad@gmail.com
Regional ManpoweAssessment and Cert
AC Processing Competency Assessmen
227 March 3/1/2021 RMDC2021-0227 Zulfiker S. Pangilan 30 Male Cotabato City 0997-248-2120 not indicated Regional ManpoweAssessment and Cert
AC Processing Competency Assessmen
228 March 3/1/2021 RMDC2021-0228 Datunot H. Datukali Male Macaguiling Sultan Kudarat Magu0965-895-4246 not indicated Regional ManpoweTraining Registrar Regular
229 March 3/1/2021 RMDC2021-0229 Norjan D. Samporna 18 Male Central Langkong Matanog Magui0997-498-2345 not indicated Regional ManpoweTraining Assistant Registrar Masnar Kamaludin Regular
230 March 3/2/2021 RMDC2021-0230 Noraina A. Zacaria 28 Female Mapayag Datu Anggal Midtimban 0967-637-3039 not indicated Regional ManpoweAssessment and Cert
AC Processing Competency Assessmen
231 March 3/2/2021 RMDC2021-0231 Abdulrauf A. Alluden 27 Male RH 3 Nayon Shariff Kabunsuan Cot0975-223-8379 not indicated Regional ManpoweAssessment and Cert
AC Processing Competency Assessmen
232 March 3/2/2021 RMDC2021-0232 Datu Shahid P. Amir 22 Male Bagua II Cotabato City 0935-275-1348 not indicated Regional ManpoweAssessment and Cert
AC Processing Competency Assessmen
233 March 3/2/2021 RMDC2021-0233 Marwah M. Lagantao 19 Female Crossing Simuay Sultan Kudarat 0975-650-0170 lagantaomarwah@gmail.com
Regional ManpoweTraining Assistant Registrar Masnar Kamaludin Regular
234 March 3/4/2021 RMDC2021-0234 Norhaya S. Mangansakan 24 Female Gang Sultan Kudarat Maguindana 0967-619-0002 norhayamangansakan35@gmail.com
Regional ManpoweAssessment and Cert
AC Processing Competency Assessmen
235 March 3/5/2021 RMDC2021-0235 Dustin Luis S. Diocowa 27 Male Limbo Sultan Kudarat Maguindan 0967-697-6616 puppypop61@gmail.com
Regional ManpoweTraining Registrar Regular
236 March 8/3/2021 RMDC2021-0236 Norsahid G. Aliman 23 Male Datu Odin Sinsuat Maguindanao 0975-630-1408 not indicated Regional ManpoweTraining Registrar Regular
237 March 8/3/2021 RMDC2021-0237 Norhasan G. Aliman 26 Male Datu Odin Sinsuat Maguindanao 0935-208-6888 not indicated Regional ManpoweTraining Registrar Regular
238 March 8/3/2021 RMDC2021-0238 Yasser P. Romangap 18 Male Edcor Buldon Maguindanao 0945-127-5304 not indicated Regional ManpoweTraining Registrar Regular
239 March 8/3/2021 RMDC2021-0239 Mohammad D. Daza 21 Male Minabay Buldon Maguindanao 0945-127-5304 not indicated Regional ManpoweTraining Registrar Regular
240 March 8/3/2021 RMDC2021-0240 Mobarac R. Dimasindel 31 Male Barrio Malagapas RH II Cotabato C0945-127-5304 morz_20@yahoo.com
Regional ManpoweTraining Registrar Regular
241 March 8/3/2021 RMDC2021-0241 Mocaliden P. Ganya 22 Male Barrio Malagapas RH II Cotabato C0945-127-5304 not indicated Regional ManpoweTraining Registrar Regular
242 March 9/3/2021 RMDC2021-0242 Jehanna S. Abdul 39 Female Poblacion 2, Cotabato City 0975-638-3201 not indicated Regional ManpoweTraining Registrar Regular
243 March 9/3/2021 RMDC2021-0243 Yasmine Esmail 21 Female Datu Odin Sinsuat Maguindanao 0905-124-1236 not indicated Regional ManpoweTraining Registrar Regular
244 March 10/3/2021 RMDC2021-0244 Abdullah U. Sulayman 36 Male Datu Odin Sinsuat Maguindanao 0955-421-7362 not indicated Regional ManpoweTraining Registrar Regular
245 March 10/3/2021 RMDC2021-0245 Bong A. Major 34 Male Purok Amirol Mother Barangay Kal0906-813-980 bongmajor08@gmail.com
Regional ManpoweTraining Registrar Regular
246 March 10/3/2021 RMDC2021-0246 Eunice Cloie D. Major 23 Female Mother Baranggay Kalanganan Cot0936-833-1974 eunicechloie0411@gmail.com
Regional ManpoweTraining Registrar Regular
247 March 12/3/2021 RMDC2021-0247 Benzar T. Bello 32 Male RH 3 Demazenod Avenue Cotabato0905-401-1483 benzarbello0510@yahoo.com
Regional ManpoweTraining Registrar Regular
248 March 12/3/2021 RMDC2021-0248 Baimanot A. Angas 33 Female Mother Barangay Bagua Cotabato0955-588-6745 not indicated Regional ManpoweTraining Registrar Regular
249 March 12/3/2021 RMDC2021-0249 Tarhata B. Paguital 32 Female Bagua I Cotabato City 0945-249-1218 tpaguital@yahoo.com
Regional ManpoweTraining Registrar Regular
250 March 15/3/2021 RMDC2021-0250 Mon Denniesel A. Limba 18 Male Don Rufino M. Alonzo Street Cotab0975-228-7566 denden123limba@gmail.com
Regional ManpoweTraining Registrar Regular
251 March 15/3/2021 RMDC2021-0251 Ruby Esel Mecca A. Limba 23 Female Cotabato City 0965-294-1606 rubyeselmeccaal Regional ManpoweTraining Registrar Regular
252 March 15/3/2021 RMDC2021-0252 Solomon Q. Baraguir, Jr. 22 Male Sultan Kudarat Mguindanao 0936-2034-686 not indicated Regional ManpoweTraining Registrar Regular
253 March 15/3/2021 RMDC2021-0253 Nur-jihad M. Abdullah 34 Male Poblacion Sultan Kudarat Maguin 0926-793-8511 not indicated Regional ManpoweTraining Registrar Regular
254 March 15/3/2021 RMDC2021-0254 Abduhadzis K. Awal 24 Male Dalumangcob Sultan Kudarat Mag0935-009-3190 upadad1996@gmail.com
Regional ManpoweTraining Registrar Regular
255 March 16/3/2021 RMDC2021-0255 Daniella A. Francisco 20 Female Tenorio Awang Datu Odin Sinsua 0975-363-1149 not indicated Regional ManpoweTraining Registrar Regular
256 March 26/3/2021 RMDC2021-0256 Norhudda A Kabagani 30 Female Cotabato City 0975-678-9591 nhor_andy@yahoo.com
Regional ManpoweTraining Registrar Regular
257 March 30/3/2021 RMDC2021-0257 Carl Angelo A. Victoriano 19 Male Tapian Datu Odin Sinsuat Maguin 0997-497-0825 not indicated Regional ManpoweTraining Registrar Regular
258 March 30/3/2021 RMDC2021-0258 Guiamaludin D. Brahim 23 Male Bagua II Cotabato City 0955-132-9876 not indicated Regional ManpoweAssessment and Cert
AC Processing Competency Assessmen
 Feedback Box Location
CFF Control Details Rater/Contact Details Office Demographics

Date Full Name Frontline Service

No. Month Control Number Age Sex Address Tel. No. Email Address Office Visited Referred to Action Provided
(dd/mm/yy) (First Name, MI, Last Name) Requested

259 March 3/9/2021 RMDC2021-0259 Halima M. Gua 38 Female Crossing Simuay Sultan Kudarat 0955-265-6658 guahalima@yahoo.com
Regional ManpoweTraining Registrar Regular
260 March 12/3/2021 RMDC2021-0260 Zulqarnain T. Puti 29 Male Dang Kalanganan Lugaylugay Bagua
0935-482-5799 not indicated Regional ManpoweTraining Registrar Regular

Prepared by: Noted by:

LEIZEL C. YANO GLENN A. ABUBAKAR

 Feedback Box Location
CFF Control Details Rater/Contact Details Office Demographics

Date Full Name Frontline Service

No. Month Control Number Age Sex Address Tel. No. Email Address Office Visited Referred to Action Provided
(dd/mm/yy) (First Name, MI, Last Name) Requested

Prepared by: Noted by:

LEIZEL C. YANO GLENN A. ABUBAKAR

RMDC Customer Satisfaction Focal Head Administrator
 TESDA-OP-AS-03-F02
Rev. No. 01-10/01/20

Public Assistance and Complaints Deck (PACD)

Rating Format in the Citizen’s Charter
Irerekomenda nyo
Malinis at May malasakit at Makatwiran ang
Specify Other Services Mabilis na Mahusay na Mapagkakatiwalaa Magalang at tapat Abot ang lahat ng Kabuuang Antas po ba ang TESDA Citizens
Maayos na nauunawaan ang presyo ng piling Kung hindi (No), bakit?
Rendered Serbisyo Serbisyo n ang serbisyo na serbisyo serbisyo ng TESDA na Natanggap sa inyong kamag- Comment
tanggapan serbisyo serbisyo
anak at kaibigan?
Applied Assessment for Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable No comment
Applied Assessment for DVery Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable No comment
Provided Information Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable No comment
Accomplished RegistratioVery Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable Maging maayos lam
Applied Application For DVery Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable No comment
Accomplished ApplicatioVery Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable Ang masasabi ko s
Accomplished Registration Form for EIM NCVery Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable No comment
Accomplished RegistratioVery Satisfactory Very Satisfactory Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable Spread the Knowle
Accomplished RegistratioVery Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable No comment
Claimed Training CertificSatisfactory Satisfactory Satisfactory Very Satisfactory Very Satisfactory Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable Mahusay makipag u
Accomplished RegistratioVery Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable Salamat sa magan
Accomplished RegistratioVery Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable No comment
Accomplished RegistratioVery Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable No comment
Accomplished RegistratioVery Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable No comment
Accomplished RegistratioVery Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable No comment
Accomplished RegistratioVery Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable No comment
Accomplished RegistratioVery Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable No comment
Provided Information Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Satisfactory Yes Not Applicable No comment
Accomplished ApplicatioVery Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable No comment
Accomplished RegistratioVery Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable No comment
Accomplished RegistratioVery Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable No comment
Accomplished RegistratioVery Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable Kaaya-aya mga de
Accomplished RegistratioVery Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable No comment
Accomplished RegistratioVery Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable No comment
Accomplished RegistratioVery Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable No comment
Provided Information Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable No comment
Accomplished RegistratioSatisfactory Satisfactory Satisfactory Very Satisfactory Satisfactory Satisfactory Satisfactory Satisfactory Very Satisfactory Yes Not Applicable No comment
Accomplished RegistratioVery Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable No comment
Accomplished RegistratioVery Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable No comment
Provided Information Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable Mabilis na Serbisy
Provided Information Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable No comment
Provided Information Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable No comment
Accomplished RegistratioVery Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable No comment
 Public Assistance and Complaints Deck (PACD)
Rating Format in the Citizen’s Charter
Irerekomenda nyo
Malinis at May malasakit at Makatwiran ang
Specify Other Services Mabilis na Mahusay na Mapagkakatiwalaa Magalang at tapat Abot ang lahat ng Kabuuang Antas po ba ang TESDA Citizens
Maayos na nauunawaan ang presyo ng piling Kung hindi (No), bakit?
Rendered Serbisyo Serbisyo n ang serbisyo na serbisyo serbisyo ng TESDA na Natanggap sa inyong kamag- Comment
tanggapan serbisyo serbisyo
anak at kaibigan?
Provided Information Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable No comment
Provided Information Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Very Satisfactory Yes Not Applicable Sana tuloy-tuloy
Action Taken Customer Service Officer
if any (CSO)

No Action Omolhyr A Limba

No Action Omolhyr A Limba
No Action Ruben K Tan
Orient CSO Masnar A Kamaludin
No Action Omolhyr A Limba
No Action Omolhyr A Limba
No Action Omolhyr A Limba
No Action Masnar A Kamaludin
No Action Omolhyr A Limba
No Action Leizel C Yano
No Action Shirley G Panglima
No Action Shirley G Panglima
No Action Masnar A Kamaludin
No Action Masnar A Kamaludin
No Action Masnar A Kamaludin
No Action Masnar A Kamaludin
No Action Omolhyr A Limba
No Action Omolhyr A Limba
No Action Shirley G Panglima
No Action Shirley G Panglima
No Action Shirley G Panglima
No Action Masnar A Kamaludin
No Action Masnar A Kamaludin
No Action Masnar A Kamaludin
No Action Masnar A Kamaludin
No Action Leizel C Yano
No Action Masnar A Kamaludin
No Action Masnar A Kamaludin
No Action Masnar A Kamaludin
No Action Leizel C Yano
No Action Leizel C Yano
No Action Leizel C Yano
No Action Omolhyr A Limba
Action Taken Customer Service Officer
if any (CSO)

No Action Omolhyr A Limba

No Action Leizel C Yano
SUMMARY REPORT FOR FACE TO FACE TRANSACTION
(Customer Feedback Form TESDA-OP-AS-03-F01)

A. Total Number of Month

Sex March Total Result
Female 12 12 34%
Male 23 23 66%
Total Result 35 35 100%

B. Distribution of C Month
Age March Total Result
16-25 17 17 3%
26-35 14 14 49%
36-45 3 3 40%
Total Result 34 34 9%
#REF!
#REF!
#REF!
#REF!

C. Total Number of CMonth

Frontline Service R March Total Result
Assessment and Cert 7 7 #REF!
Training 28 28 20%
Total Result 35 35 #REF!
#REF!
#REF!
80%
#REF!
D. Clasification of Service Rendered Month
Frontline Service R Action Provided March Total Result
Training 28 28
Regular 28 28
Assessment and Certification 7 7
Competency Assess 7 7
Total Result 35 35

#REF!

Training #REF! #REF! #REF! #REF!

E. Drivers of Satisfaction

Mabilis Month
Mabilis na Serbisyo March Total Result
Very Satisfactory 32 32 91%
(empty) 1 1 6%
Satisfactory 2 2 #REF!
Total Result 35 35 #REF!
#REF!

Mahusay Month
Mahusay na SerbisyMarch Total Result
Very Satisfactory 33 33 94%
Satisfactory 2 2 6%
Total Result 35 35 #REF!
#REF!
#REF!

Malinis Month
Malinis at Maayos March Total Result
Very Satisfactory 32 32 91%
Satisfactory 3 3 9%
Total Result 35 35 #REF!
#REF!
#REF!
May Malasakit Month
May malasakit at n March Total Result
Very Satisfactory 35 35 100%
Total Result 35 35 #REF!
#REF!
#REF!
#REF!

Makatwiran Month
Makatwiran ang pres
March Total Result
Very Satisfactory 34 34 97%
Satisfactory 1 1 3%
Total Result 35 35 #REF!
#REF!
#REF!

MapagkakatiwalaanMonth
MapagkakatiwalaanMarch Total Result
Very Satisfactory 33 33 94%
Satisfactory 2 2 6%
Total Result 35 35 #REF!
#REF!
#REF!

Magalang Month
Magalang at tapat nMarch Total Result
Satisfactory 1 1 3%
Very Satisfactory 34 34 97%
Total Result 35 35 #REF!
#REF!
#REF!
 Abot ang Lahat Month
Abot ang lahat ng s March Total Result
Very Satisfactory 34 34 97%
Satisfactory 1 1 3%
Total Result 35 35 #REF!
#REF!
#REF!

F. Overall Rating Month

Kabuuang Antas naMarch Total Result
Very Satisfactory 34 34 97%
Satisfactory 1 1 3%
Total Result 35 35 #REF!
#REF!

G. RecommendationMonth
Irerekomenda nyo po
March Total Result
Yes 35 35 100%
Total Result 35 35 #REF!
#REF!
#REF!

Ratings January February March

Very Satisfactory #REF! #REF! 34
Satisfactory #REF! #REF! 1
Poor 0 #REF! 0
Total Number of
#REF! #REF! 35
Customers Served
Net Satisfaction Rat #REF! #REF! 100%

Rating Recommendation January February March

Yes #REF! #REF! 35
No 0 #REF! #REF!
Total Number of
Customers Served #REF! #REF! 35
Net Satisfaction Rating #REF! #REF! #REF!
 Monitoring of Complaints Received
Period Covered: For the Month of March 2021

Name of Date Complaint Nature of Complaint Received

No. Area Complained Details of Complaint Action Taken
Complainant Receive Complaint thru

No Complainant

Nothing Follows

Prepared by: Noted by:

LEIZEL C. YANO GLENN A. ABUBAKAR

RMDC Customer Satisfaction Focal Head Administrator
 TESDA-OP-AS-03-F04
Rev. No. 01-10/01/20

Received
March 2021

Action Taken by
Office Date of Status of
Date Acted Date Referred Responsible
Referred to Action Complaint
Office

GLENN A. ABUBAKAR
Head Administrator
 TESDA-OP-AS-03-F05
Rev. No. 01-10/01/20
EXECUTIVE/REGIONAL/PROVINCIL OFFICE
CUSTOMER LOGSHEET FOR TELEPHONE,SMS,MAILS
Period Covered: For the Month of March 2021
Location: MBHTE-TESD, Regional Manpower Development Center (RMDC)

Customer
Operating Unit Date dd/mm/yy Name of Customer Type of Inquiry Action Taken Modality CSO Rating
(3,2,1)
Regional Manpo 3/12/2021 Anne Rose Vetago Training Provided Information Telephone Call Leizel C. Yano 3
 Customer
Operating Unit Date dd/mm/yy Name of Customer Type of Inquiry Action Taken Modality CSO Rating
(3,2,1)
 Customer
Operating Unit Date dd/mm/yy Name of Customer Type of Inquiry Action Taken Modality CSO Rating
(3,2,1)
 Customer
Operating Unit Date dd/mm/yy Name of Customer Type of Inquiry Action Taken Modality CSO Rating
(3,2,1)
 Customer
Operating Unit Date dd/mm/yy Name of Customer Type of Inquiry Action Taken Modality CSO Rating
(3,2,1)
 Customer
Operating Unit Date dd/mm/yy Name of Customer Type of Inquiry Action Taken Modality CSO Rating
(3,2,1)

Legend for Rating: 3-Very Satisfactory 2-Satisfactory 1-Poor

Prepared by: Noted by:

LEIZEL C. YANO GLENN A. ABUBAKAR

RMDC Customer Satisfaction Focal Head Administrator
 Date dd/mm/yy - all -

Modality F06 Mntrng Cust

Telephone Call 1
Total Result 1

Operating Unit (empty)

Type of Inquiry Count of Name of Customer

Total Result

Total Number of Clients per Inquiry

Type Inquiry/Request Month Offices RO PO Total
Assessment and Certification 0 0 0 0
Program Registration 0 4 0 4
Training 0 24 0 24
Scholarship 0 3 0 3
Other Programs and Services 0 3 0 3
Administrative Concerns 0 0 0 0
Complaints 0 0 0 0
Total 0 34 0 34
 TESDA-OP-AS-03-F06
Rev. No. 01-10/01/20

REGIONAL OFFICE

MONITORING OF CUSTOMERS SERVED

For the Month of March 2021

MBHTE-TESD, Regional Manpower Development Center (RMDC)

NUMBER OF
MODALITIES
INQUIRIES

Total Telephone Calls Received 1

Total SMS Received 0

Total Emails Received 0

Total Mails Received 0

Total Number of PACD Customers 35

Total Facebook Customer Served 0

Total 36

Prepared by: Noted by:

LEIZEL C. YANO GLENN A. ABUBAKAR

RMDC Customer Satisfaction Focal Head Administrator
 TESDA-OP-AS-03-F11
Rev. No 00-10/01/20
SUMMARY OF CUSTOMER COMMENTS
Region: Bangsamoro Region in Muslim Mindanao
Province: MBHTE-TESD, Regional Manpower Development Center (RMDC)
Period Covered: For the Month of March 2021

Operating Units NATURE OF INQUIRY Summary of Clients Comments Action/s Taken

Regional Manpower Telephone Call No Comment No Action
Regional Manpower Face to Face Maging maayos lamang po ang pakikitungo sa mga stuOrient CSO
Regional Manpower Face to Face Ang masasabi ko sa TESDA ay nagbibigay sila ng mag No Action
Regional Manpower Face to Face Spread the Knowledge to enhance the capability of awNo Action
Regional Manpower Face to Face Mahusay makipag usap sa kapwa makakakuha ng sapatNo Action
Regional Manpower Face to Face Salamat sa magandang pakikitungo No Action
Regional Manpower Face to Face Kaaya-aya mga departamentong napapaloob sa lahat No Action
Regional Manpower Face to Face Mabilis na Serbisyo No Action
Regional Manpower Face to Face Sana tuloy-tuloy ang mabuting pakikitungo ng mga staNo Action
Operating Units NATURE OF INQUIRY Summary of Clients Comments Action/s Taken
Operating Units NATURE OF INQUIRY Summary of Clients Comments Action/s Taken

Prepared by: Noted by:

LEIZEL C. YANO GLENN A. ABUBAKAR

RMDC Customer Satisfaction Focal Head Administrator
Date dd/mm/yy - all -
Operating Unit - all -

OUs

Office Visited - all -

D. Clasification of Service Rendered Month

Frontline Service Action Provided March Total Result
Training 28 28
Regular 28 28
Assessment and Certification 7 7
Competency Assessme 7 7
Total Result 35 35

Training #REF! #REF!

 Total Number of Clients per Inquiry
Type Inquiry/Request Month Offices RO PO Total
Assessment and Certification 0 0 #REF! #REF!
Program Registration 0 #REF! #REF! #REF!
Training 0 #REF! #REF! #REF!
Scholarship 0 #REF! #REF! #REF!
Other Programs and Services 0 3 #REF! #REF!
Administrative Concerns 0 0 #REF! #REF!
Complaints 0 0 0 0
Total 0 #REF! #REF! #REF!
 TESDA-OP-AS-03-F12
Rev. No 00-10/01/20
SUMMARY OF CUSTOMER INQUIRY
Region: BARMM
Province: MBHTE-TESD, Regional Manpower Development Center (RMDC)
Period Covered: For the Month of March 2021

Total Number of Clients per Inquiry

Type Inquiry/Request Month Offices RO PO Total
Assessment and Certification
March 0 0 7 7
Program Registration
March 0 0 0 0
Training
March 0 0 28 28
Scholarship
March 0 0 0 0
Other Programs and Services
March 0 0 0 0
Administrative Concerns
March 0 0 0 0
Employment
March 0 0 0 0
Complaints
March 0 0 0 0
Total 0 0 35 35

Prepared by: Noted by:

LEIZEL C. YANO GLENN A. ABUBAKAR

RMDC Customer Satisfaction Focal Head Administrator
 TESDA-OP-AS-03-F13
Rev. No 00-10/01/20
Complaint Risk-Opportunity Assessment

Action Result of
Nature of Complaint/Issue Details of Complaint Risk and/orOpportunity Risk Rating
Taken Action Taken

(a) (b) (c ) (d) (e ) (f)

Prepared by: Noted by:

LEIZEL C. YANO GLENN A. ABUBAKAR

RMDC Customer Satisfaction Focal Head Administrator
Month
January Gender Office Visited
February Female Regional Office
March Male Basilan Provincial Office
April Lanao del Sur Provincial Office
May Maguindanao Provincial Office
June Sulu Provincial Office
July Tawi-Tawi Provincial Office
August Regional Manpower Development Center
September Provincial/City Manpower Development Center
October Provincial Training Center- Basilan
November Zamboanga City Liason Office - Language Skills Institute
December
 F05 Service
Assessment and Certification
Program Registration Modality2
Modality Training Face to Face
Telephone Call Scholarship Telephone Call
SMS Received Other Programs and Services SMS Received
Email Received Administrative Email Received
Mail Received Complaints Mail Received
Facebook Customer Served Facebook Customer Served

Assessment and Certification Competency Assessment

Program Registration Application
Training Regular
Administrative Payments
Others Others
Employment Others
Certification (NC/COC/NTTC/TMC)Accreditation (Application/RenewaOthers
Re-registration Others
Scholarship CAV/SO Others
Delivery of Correspondences Others
Recommend TESDA Rate of Service
Yes Very Satisfactory
No Satisfactory
Poor
Not Indicated