TESDA-OP-As-03-RMDC Customer Feedback For The Month of November 2021 Final

Monitoring Report of Customer Feedback Form Results
Region Bangsamoro Region in Muslim Mindanao

Province: MBHTE-TESD, Regional Manpower Development Center (RMDC)
Period CovereFor the Month of November 2021
Feedback Box Location Public Assistance and Complaints Deck (PACD)

CFF Control Details Rater/Contact Details Office Demographics Rating Format in the
May Makatwiran
Date Full Name Frontline Service Action Specify Other Services Mabilis na Mahusay na Malinis at malasakit at ang presyo Mapagkakati
No. Month Control Number (First Name, MI, Last Age Sex Address Tel. No. Email Address Office Visited Referred to Maayos na nauunawaan ng piling walaan ang
(dd/mm/yy)
Name)
Requested Provided Rendered Serbisyo Serbisyo
tanggapan ang serbisyo serbisyo serbisyo
1 November 11/2/2021 RMDC2021-0777 Nashieva D. Asi 23 Female Mother baranggay Poblac0953-124-3961 not indicated Regional Manpower Training Registrar Regular Accomplished Registration Very Satisfact Very SatisfactoVery SatisfactoVery Satisfact Very Satisfact Very Satisfacto
2 November 11/2/2021 RMDC2021-0778 Samrah G. Dading 23 Female Tukananes Poblacion 1 C0936-337-8922 saharadading@gmail.com
Regional Manpower Training Registrar Regular Accomplished Registration Very Satisfact Very SatisfactoVery SatisfactoVery Satisfact Very Satisfact Very Satisfacto
3 November 11/2/2021 RMDC2021-0779 Khaider C. Ammad 26 Male Zone 4 Broce Datu Odin 0917-467-7786 khadsammad95@gmail.com
Regional Manpower Training Registrar Regular Accomplished RegistrationVery Satisfact Very SatisfactoVery SatisfactoVery Satisfact Very Satisfact Very Satisfacto
4 November 11/3/2021 RMDC2021-0780 Abohoraida M. Adzid 26 Male Manaulanan Pikit Cotaba0935-905-9445 abohoraidazid@gmail.com
5 November 11/18/2021 RMDC2021-0781 Izza P. Buna 23 Female Limbo Sultan Kudarat M 0930-115-0171 izzamarebuna@gmail.com
6 November 11/20/2021 RMDC2021-0782 Hayden M. Saidan 20 Male Gang Sultan Kudarat Ma0965-594-0880 haydensaidan@gmail.com
7 November 11/21/2021 RMDC2021-0783 Anonymous 23 Female Not Indicated not indicated not indicated Regional Manpower Training Registrar Regular Accomplished Registration Very Satisfact Very SatisfactoVery SatisfactoVery Satisfact Satisfactory Very Satisfacto
8 November 11/22/2021 RMDC2021-0784 Bai Zaphnea D. Mudso 26 Female Rebuken sultan Kurat M 0997-310-1243 not indicated Regional Manpower Training Registrar Regular Accomplished Registration Very Satisfact Very SatisfactoVery SatisfactoVery Satisfact Very Satisfact Very Satisfacto
9 November 11/22/2021 RMDC2021-0785 Anonymous 22 Female Not Indicated 0955-254-4221 not indicated Regional Manpower Training Registrar Regular Accomplished Registration Very Satisfact Very SatisfactoVery SatisfactoVery Satisfact Very Satisfact Very Satisfacto
10 November 11/22/2021 RMDC2021-0786 Abdulrahim Makmod MamaluMale Rebuken sultan Kurat M 0955-798-5329 not indicated Regional Manpower Training Registrar Regular Accomplished Registration Very Satisfact Very SatisfactoVery SatisfactoVery Satisfact Very Satisfact Very Satisfacto
11 November 11/22/2021 RMDC2021-0787 Casandra K. Bundola 22 Female RH 11 Cotabato City 0975-222-0350 bundolacasandra@gmail.com
12 November 11/22/2021 RMDC2021-0788 Bai Madeejah T. Midzc 22 Female Poblacion 1, Purok Datu 0965-460-1093 madeejahmidzcael@gmail.com
13 November 11/22/2021 RMDC2021-0789 Bai Zaphrea D. Mudsol 26 Female Rebuken sultan Kurat M 0997-310-1243 not indicated Regional Manpower Training Registrar Regular Accomplished Registration Very Satisfact Satisfactory Very SatisfactoVery Satisfact Very Satisfact Very Satisfacto
14 November 11/22/2021 RMDC2021-0790 Sittie Nurul Izzah A. Pa 23 Female RH 10 Malagapas Cotabat0935-022-7020 paglalasittienurulizzah@gmail.com
15 November 11/22/2021 RMDC2021-0791 Datu ali S. Linso 29 Male Bagua 2 Cotabato City 0906-192-6278 dlinso@gmail.comRegional Manpower Training Registrar Regular Accomplished Registration Very Satisfact Very SatisfactoVery SatisfactoVery Satisfact Very Satisfact Very Satisfacto
16 November 11/22/2021 RMDC2021-0792 Faizah A. Pasawilan 38 Female Kalanganan 1 Cotabato C0997-278-6911 not indicated Regional Manpower Training Registrar Regular Accomplished Registration Very Satisfact Very SatisfactoVery SatisfactoVery Satisfact Very Satisfact Very Satisfacto
17 November 11/23/2021 RMDC2021-0793 Hanna Leah D. Masuka 18 Female Rebuken sultan Kurat M 0936-273-2462 not indicated Regional Manpower Training Registrar Regular Accomplished Registration Very Satisfact Very SatisfactoVery SatisfactoVery Satisfact Very Satisfact Very Satisfacto
18 November 11/23/2021 RMDC2021-0794 Ali A. Santi Male Limbo Sultan Kudarat M 0936-308-3624 not indicated Regional Manpower Training Registrar Regular Provide Information Very Satisfact Very SatisfactoVery SatisfactoVery Satisfact Very Satisfact Very Satisfacto
19 November 11/24/2021 RMDC2021-0795 Rashid D. Datumanong Male Not Indicated not indicated not indicated Regional Manpower Assessment and CertiAC Manager Competency AProvide Information Very Satisfact Very SatisfactoVery SatisfactoVery Satisfact Very Satisfact Very Satisfacto
20 November 11/24/2021 RMDC2021-0796 Al-Razur M. Camsa 29 Male Rebuken sultan Kurat M 0935-370-9308 not indicated Regional Manpower Training Registrar Regular Accomplished Registration Very Satisfact Very SatisfactoVery SatisfactoVery Satisfact Very Satisfact Very Satisfacto
21 November 11/25/2021 RMDC2021-0797 Wahida M. Salazar Female Not Indicated not indicated not indicated Regional Manpower Training Registrar Regular Accomplished Registration Very Satisfact Very SatisfactoVery SatisfactoVery Satisfact Very Satisfact Very Satisfacto
22 November 11/26/2021 RMDC2021-0798 Salahudin Dilampong 25 Male RH 3 College Cotabato Cinot indicated not indicated Regional Manpower Training Registrar Regular Accomplished Registration Very Satisfact Very SatisfactoVery SatisfactoVery Satisfact Very Satisfact Very Satisfacto
23 November 11/26/2021 RMDC2021-0799 almughni Edwin a. Nu 22 Male #7 S Garcia Street RH 13 0912-275-4699 not indicated Regional Manpower Training Registrar Regular Accomplished Registration Very Satisfact Very SatisfactoVery SatisfactoVery Satisfact Very Satisfact Very Satisfacto
24 November 11/26/2021 RMDC2021-0800 Corona B. Gumandel 33 Female Mabini St. Bagua 3 Cotab0906-965-7952 coronagumandel@gmail.com
25 November 11/26/2021 RMDC2021-0801 Hamim M. Gumbay 28 Male RS Buan Cotabato City 0935-340-4817 not indicated Regional Manpower Training Registrar Regular Accomplished Registration Very Satisfact Very SatisfactoVery SatisfactoVery Satisfact Very Satisfact Very Satisfacto
26 November 11/29/2021 RMDC2021-0802 Ranier M. Ebrahim 23 Male RH 5 9th street Cotabato0935-874-0648 ebrahimranier12@gmail.com
27 November 11/29/2021 RMDC2021-0803 Sahada K. Dal 25 Female RH 3 Shariff Kabunsuan C0951-305-0151 reshana_unique@gmail.com
28 November 11/29/2021 RMDC2021-0804 Raisah K. Dal 23 Female RH 3 Shariff Kabunsuan C0975-595-6621 raisahkakikambadal@gmail.com
29 November 11/29/2021 RMDC2021-0805 Anjilo E. Odin 18 Male Balut Sultan Mastura M not indicated not indicated Regional Manpower Training Registrar Regular Accomplished Registration Very Satisfact Very SatisfactoVery SatisfactoVery Satisfact Very Satisfact Very Satisfacto
30 November 11/29/2021 RMDC2021-0806 Anonymous 27 Male Not Indicated not indicated not indicated Regional Manpower Training Registrar Regular Accomplished Registration Very Satisfact Very SatisfactoVery SatisfactoVery Satisfact Very Satisfact Very Satisfacto
31 November 11/29/2021 RMDC2021-0807 Widad G. Guinaid 23 Female andavit Datu salibo Mag 0926-781-0761 not indicated Regional Manpower Training Registrar Regular Accomplished Registration Very Satisfact Very SatisfactoVery SatisfactoVery Satisfact Very Satisfact Very Satisfacto
32 November 11/29/2021 RMDC2021-0808 Muslima Mohammad 23 Female Not Indicated 0936-096-3438 muslimanooh@gmail.com
Regional Manpower Training Registrar Regular Accomplished RegistrationVery Satisfact Very SatisfactoVery SatisfactoVery Satisfact Very Satisfact Very Satisfacto
33 November 11/29/2021 RMDC2021-0809 Joemar V. Degan 24 Male Not Indicated 0975-516-5732 not indicated Regional Manpower Training Registrar Regular Provide Information Very Satisfact Very SatisfactoVery SatisfactoVery Satisfact Very Satisfact Very Satisfacto
Feedback Box Location Public Assistance and Complaints Deck (PACD)
CFF Control Details Rater/Contact Details Office Demographics Rating Format in the
May Makatwiran
Date Full Name Frontline Service Action Specify Other Services Mabilis na Mahusay na Malinis at malasakit at ang presyo Mapagkakati
No. Month Control Number (First Name, MI, Last Age Sex Address Tel. No. Email Address Office Visited Referred to Maayos na nauunawaan ng piling walaan ang
(dd/mm/yy)
Name)
Requested Provided Rendered Serbisyo Serbisyo
tanggapan ang serbisyo serbisyo serbisyo
Prepared by: Noted by:
SAMIYAH AS-SAHEEDAH S. GAYAK ASNAWI L. BATO

RMDC Customer Satisfaction Focal Head Administrator
TESDA-OP-AS-03-F02
Rev. No. 01-10/01/20
ng Format in the Citizen’s Charter
Irerekome
nda nyo
po ba ang
Magalang at Abot ang lahat Kabuuang TESDA sa Kung hindi (No), Citizens Action Customer Service Officer
tapat na ng serbisyo ng Antas na
serbisyo TESDA
inyong
Natanggap kamag- bakit? Comment Taken if any (CSO)
anak at
kaibigan?
Very SatisfactoVery SatisfactorVery SatisfactoYes Not Applicable No Comment No Action Arsenia S. Sedik
Very SatisfactoVery SatisfactorVery SatisfactoYes Not Applicable Akoy nagpapasalNo Action Arsenia S. Sedik
Very SatisfactoVery SatisfactorVery SatisfactoYes Not Applicable No Comment No Action Samiyah As-saheedah S. Gayak
Very SatisfactoVery SatisfactorVery SatisfactoYes Not Applicable Keep up the gooNo Action Arsenia S. Sedik
Very SatisfactoVery SatisfactorVery SatisfactoYes Not Applicable No Comment No Action Samiyah As-saheedah S. Gayak
Very SatisfactoVery SatisfactorVery SatisfactoYes Not Applicable No Comment No Action Fatima K. Sedik
Very SatisfactoVery SatisfactorVery SatisfactoYes Not Applicable Keep up the good
No Action Arsenia S. Sedik
SUMMARY REPORT FOR FACE TO FACE TRANSACTION
(Customer Feedback Form TESDA-OP-AS-03-F01)
A. Total Number of Month

Sex November Total Result
Female 18 18
Male 15 15
Total Result 33 33
B. Distribution of C Month
Age November Total Result
16-25 19 19
26-35 9 9
36-45 1 1
Total Result 29 29
C. Total Number of CMonth

Frontline Service Re November Total Result
Assessment and Certi 1 1
Training 32 32
Total Result 33 33
D. Clasification of Service Rendered Month
Frontline Service Re Action Provided November Total Result
Training 32 32
Regular 32 32
Assessment and Certification 1 1
Competency Assess 1 1
Total Result 33 33
Training #REF! #REF! #REF! #REF! #REF! #REF! #REF!

E. Drivers of Satisfaction
Mabilis Month
Mabilis na Serbisyo November Total Result
Very Satisfactory 33 33
Total Result 33 33
Mahusay Month
Mahusay na Serbisy November Total Result
Satisfactory 1 1
Total Result 33 33
Malinis Month
Malinis at Maayos nNovember Total Result
Total Result 33 33
May Malasakit Month
May malasakit at naNovember Total Result
Total Result 33 33
Makatwiran Month
Makatwiran ang presy
November Total Result
Satisfactory 1 1
Total Result 33 33
MapagkakatiwalaanMonth
Mapagkakatiwalaan November Total Result
Total Result 33 33
Magalang Month
Magalang at tapat naNovember Total Result
Total Result 33 33
Abot ang Lahat Month
Abot ang lahat ng s November Total Result
Total Result 33 33
F. Overall Rating Month

Kabuuang Antas na November Total Result
Total Result 33 33
G. RecommendationMonth
Irerekomenda nyo po
November Total Result
Yes 33 33
Total Result 33 33
Ratings January February March April May August September

Very Satisfactory #REF! #REF! #REF! #REF! #REF! #REF! #REF!
Satisfactory #REF! #REF! #REF! 0 #REF! #REF! #REF!
Poor 0 #REF! #REF! 0 #REF! 0 #REF!
Total Number of
#REF! #REF! #REF! #REF! #REF! #REF! #REF!
Customers Served
Net Satisfaction Rat #REF! #REF! #REF! #REF! #REF! #REF! #REF!
Rating Recommendation January February March April May August September

Yes #REF! #REF! #REF! #REF! #REF! #REF! #REF!
No #REF! 0 #REF! 0 #REF! #REF! #REF!
Total Number of
Customers Served
#REF! #REF! #REF! #REF! #REF! #REF! #REF!
Net Satisfaction Rating #REF! #REF! #REF! #REF! #REF! #REF! #REF!
TESDA-OP-AS-03-F07
Rev. NO.00-03/01/17
55%
45%
100%
12.1%
57.6%
27.3%
3.0%
#REF!
#REF!
#REF!
#REF!
#REF!
#REF!
#REF!
#REF!
3.0%
#REF!
#REF! ### #REF! #REF! #REF!
#REF!
100%
#REF!
#REF!
#REF!
#REF!
97%
3%
#REF!
#REF!
#REF!
100%
#REF!
#REF!
#REF!
#REF!
100%
#REF!
#REF!
#REF!
#REF!
97%
3%
#REF!
#REF!
#REF!
100%
#REF!
#REF!
#REF!
#REF!
#REF!
100%
#REF!
#REF!
#REF!
100%
#REF!
#REF!
#REF!
#REF!
100%
#REF!
#REF!
#REF!
100.0%
#REF!
#REF!
#REF!
October
November
December Grand Total
#REF! 33 #REF! #REF!
#REF! ### #REF! #REF!
October
November
December Grand Total
#REF! 33 #REF! 33
#REF! 33 #REF! 33
Monitoring of Complaints Received
Period CovereFor the Month of November 2021
Name of Date Complaint Nature of Complaint

No. Area Complained Details of Complaint Action Taken Date Acted
Complainant Receive Complaint Received thru
No Complainant
Nothing Follows

TESDA-OP-AS-03-F04
Rev. No. 01-10/01/20
Office Referred Date of Status of

Date Referred Action Taken by Responsible Office
to Action Complaint
Operating Unit Month
Operating Unit Month
EXECUTIVE/REGIONAL/PROVINCIL OFFICE
CUSTOMER LOGSHEET FOR TELEPHONE,SMS,MAILS
Period Covered: For the Month of November 2021
Location: MBHTE-TESD, Regional Manpower Development Center (RMDC)
Date
Name of Customer Type of Inquiry Action Taken Modality
dd/mm/yy
Date
Name of Customer Type of Inquiry Action Taken Modality
dd/mm/yy
Legend for Rating: 3-Very Satisfactory 2-Satisfactory

TESDA-OP-AS-03-F05
Rev. No. 01-10/01/20
Customer
CSO Rating
(3,2,1)
Customer
CSO Rating
(3,2,1)
1-Poor
F06 Mntrng Cust Month
Modality Total Result
Total Result
Operating Unit - all -
Count of Name of Customer Month

Type of Inquiry Total Result
Total Result
Total Number of Clients per Inquiry

Type Inquiry/Request Month Offices RO PO Total
Assessment and Certification 0 0 0 0
Program Registration 0 4 0 4
Training 0 24 0 24
Scholarship 0 3 0 3
Other Programs and Services 0 3 0 3
Administrative Concerns 0 0 0 0
Complaints 0 0 0 0
Total 0 34 0 34
TESDA-OP-AS-03-F06
Rev. No. 01-10/01/20
REGIONAL OFFICE
MONITORING OF CUSTOMERS SERVED
For the Month of November 2021
MBHTE-TESD, Regional Manpower Development Center (RMDC)
MODALITIES NUMBER OF INQUIRIES

Total Telephone Calls Received 0
Total SMS Received 0
Total Emails Received 0
Total Mails Received 0
Total Number of PACD Customers 33
Total Facebook Customer Served 0
Total 33

TESDA-OP-AS-03-F06
Rev. No. 01-10/01/20
SUMMARY OF CUSTOMER COMMENTS
Region: Bangsamoro Region in Muslim Mindanao
Province: MBHTE-TESD, Regional Manpower Development Center (RMD
Operating Units Month NATURE OF INQUIRY
Regional Manpower Development November Face to Face

Center
Center
Center
Prepared by:
SAMIYAH AS-SAHEEDAH S. GAYAK

RMDC Customer Satisfaction Focal
TESDA-OP-AS-03-F11
Rev. No 00-10/01/20
OF CUSTOMER COMMENTS
o Region in Muslim Mindanao
SD, Regional Manpower Development Center (RMDC)
th of November 2021
Summary of Clients Comments Action/s Taken

Akoy nagpapasalamat ng buongpuso sa maganda at
ibang serbisyong aking natanggap inyong programa No Action
or TESDA
No Action
Keep up the good work po. Thank you! :)
No Action
Keep up the good service! Thank you! :)
Noted by:
EEDAH S. GAYAK ASNAWI L. BATO

Satisfaction Focal Head Administrator
OUs
Office Visited - all -
D. Clasification of Service Rendered Month

Frontline Service Action Provided November Total Result
Training 32 32
Regular 32 32
Competency Assessme 1 1
Total Result 33 33
Training #REF! #REF! #REF!

D. Clasification of Service Rendered
Training #REF! #REF! #REF!
Regional Office
OUs
D. Clasification of Service Rendered

Program Registration 0 0
Training 32 32
Scholarship 0 0
Other Programs and Services 0 0
Administrative Concerns 0 0
Employment 0 0
Complaints 0 0
Total 33 33
Assessment and Certification #REF! #REF!
Program Registration #REF! #REF!
Training #REF! #REF!
Scholarship #REF! #REF!
Other Programs and Services #REF! #REF!
Administrative Concerns #REF! #REF!
Employment #REF!
Complaints 0 0
Total #REF! #REF!
Assessment and Certification #REF! #REF!
Program Registration 0 0
Training #REF! #REF!
Scholarship 0 0
Other Programs and Services #REF! #REF!
Administrative Concerns #REF! #REF!
Employment 0
Complaints 0 0
Total #REF! #REF!
TESDA-OP-AS-03-F12
Rev. No 00-10/01/20
SUMMARY OF CUSTOMER INQUIRY
Region: Bangsamoro Region in Muslim Mindanao
Province: MBHTE-TESD, Regional Manpower Development Center (RMDC)

Assessment and Certification
May 0 0 1 1
Program Registration
May 0 0 0 0
Training
May 0 0 32 32
Scholarship
May 0 0 0 0
Other Programs and Services
May 0 0 0 0
Administrative Concerns
May 0 0 0 0
Employment
May 0 0 0 0
Complaints
May 0 0 0 0
Total 0 0 33 33

Complaint Risk-Opportunity Assessment
Nature of Complaint/Issue Details of Complaint Risk and/orOpportunity
(a) (b) (c )
No Complaint Risk-Opportunity

TESDA-OP-AS-03-F13
Rev. No 00-10/01/20
y Assessment
Result of
Risk Rating Action Taken
Action Taken
(d) (e ) (f)
Month
January Gender Office Visited
February Female Regional Office
March Male Basilan Provincial Office
April Lanao del Sur Provincial Office
May Maguindanao Provincial Office
June Sulu Provincial Office
July Tawi-Tawi Provincial Office
August Regional Manpower Development Center
September Provincial/City Manpower Development Center
October Provincial Training Center- Basilan
November Zamboanga City Liason Office - Language Skills Institute
December Provincial Training Center-Sulu
F05 Service
Assessment and Certification
Program Registration Modality2
Modality Training Face to Face
Telephone Call Scholarship Telephone Call
SMS Received Other Programs and Services SMS Received
Email Received Administrative Email Received
Mail Received Complaints Mail Received
Facebook Customer Served Facebook Customer Served
Assessment and Certification Competency Assessment

Program Registration Application
Training Regular
Administrative Payments
Others Others
Employment Others
Certification (NC/COC/NTTC/TMC)Accreditation (Application/RenewaOthers
Re-registration Others
Scholarship CAV/SO Others
Delivery of Correspondences Others
Recommend TESDA Rate of Service
Yes Very Satisfactory
No Satisfactory
Poor
Not Indicated

TESDA-OP-As-03-RMDC Customer Feedback For The Month of November 2021 Final

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TESDA-OP-As-03-RMDC Customer Feedback For The Month of November 2021 Final

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Monitoring Report of Customer Feedback Form Results

Region Bangsamoro Region in Muslim Mindanao

Feedback Box Location Public Assistance and Complaints Deck (PACD)

Prepared by: Noted by:

SAMIYAH AS-SAHEEDAH S. GAYAK ASNAWI L. BATO

ng Format in the Citizen’s Charter

A. Total Number of Month

C. Total Number of CMonth

Training #REF! #REF! #REF! #REF! #REF! #REF! #REF!

F. Overall Rating Month

Ratings January February March April May August September

Rating Recommendation January February March April May August September

#REF! ### #REF! #REF! #REF!

#REF! ### #REF! #REF!

#REF! ### #REF! #REF!

Name of Date Complaint Nature of Complaint

Prepared by: Noted by:

SAMIYAH AS-SAHEEDAH S. GAYAK ASNAWI L. BATO

Office Referred Date of Status of

Legend for Rating: 3-Very Satisfactory 2-Satisfactory

Prepared by: Noted by:

SAMIYAH AS-SAHEEDAH S. GAYAK ASNAWI L. BATO

Operating Unit - all -

Count of Name of Customer Month

Total Number of Clients per Inquiry

MODALITIES NUMBER OF INQUIRIES

Prepared by: Noted by:

SAMIYAH AS-SAHEEDAH S. GAYAK ASNAWI L. BATO

Operating Units Month NATURE OF INQUIRY

Regional Manpower Development November Face to Face

SAMIYAH AS-SAHEEDAH S. GAYAK

Summary of Clients Comments Action/s Taken

EEDAH S. GAYAK ASNAWI L. BATO

Office Visited - all -

D. Clasification of Service Rendered Month

Training #REF! #REF! #REF!

D. Clasification of Service Rendered

Training #REF! #REF! #REF!

Operating Unit - all -

Office Visited - all -

D. Clasification of Service Rendered

Total Number of Clients per Inquiry

Prepared by: Noted by:

SAMIYAH AS-SAHEEDAH S. GAYAK ASNAWI L. BATO

Nature of Complaint/Issue Details of Complaint Risk and/orOpportunity

Prepared by: Noted by:

SAMIYAH AS-SAHEEDAH S. GAYAK ASNAWI L. BATO

Assessment and Certification Competency Assessment

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