122 02 Booking-A-Flight US

Travel English
Episode 2:
Booking
a Flight
Pre-Reading
Match up as many words and meanings
as you can. Check this exercise again after
seeing the words in context on pages 2 and 3.
1. destination a) to leave
2. book b) liking better
3. return flight c) a person who is traveling
4. direct flight d) a schedule or detailed plans of a trip
5. passenger e) a card that allows a person to buy things and pay later
6. depart f) to join or add to something
7. credit card g) ending, no longer in effect
8. round-trip h) an amount of money still owing
9. connect i) a plane trip with no stops or connections
10. outbound j) proof, showing something is true
11. arrive k) a place that a person is going to
12. terminal l) to reach a place
13. agent m) money paid for a ride on a bus, plane etc.
14. itinerary n) to make a reservation, to save a place
15. confirmation o) an airport building used for arriving and departing passengers
16. expiration p) a passageway between rows of seats
17. preference q) on the way out, going away from a place
18. balance due r) an employee or representative of a company
19. aisle s) a plane trip coming back from a destination
20. fare t) a two-way trip, a return trip, going and coming back
Copyright 2019, Red River Press Inc. For use by ESL Library members only. ( I N T / V E R S I O N 1.1) 1
Booking a Flight
Episode 2 of 13 | Travel English
Reading
A. Dialogue
Read the dialogue out loud with a partner.

Underline any words or phrases you don’t understand. Martin Sophie
Destination Airlines. Sophie speaking. My name is Martin Baxter,

How may I help you? B as in boy, A, X, T as in today, E, R.
And my wife’s name is Ellen Baxter.
I’d like to book a round-trip flight
for two people from Calgary to New York
How would you like to pay for that, Mr. Baxter?
on May 14th, returning on the 21st.
Do you have a preference for With my American Express credit card.

what time of day you’d like to fly? My number is 321 678 0009.
We’d like to leave Calgary early in the

And the expiration date?
day and leave New York in the evening.
Okay. Let’s look at the outbound flight first.

Zero eight, zero nine.
There are no direct flights, but we have flight
360 leaving Calgary at 8:00 am on the 14th,
And what telephone number
arriving into Chicago at 11:00. Then you’ll
can we reach you at?
connect to flight 241, which departs Chicago
at 12:00 and arrives into New York Kennedy
Area code 417-323-4468.
Airport at 1:00. How does that sound?
Okay. Here is your confirmation number,

That’s good. Is there a terminal change?
Mr. Baxter. L as in light, M as in mother,
D as in dog, C as in cat, 324. Would you
Yes, there is, but you’ll have enough time
like me to email you your confirmation?
to do that. On the return, we have a direct
flight leaving Kennedy Airport at 7:30 pm, Yes, please. My email address
arriving into Calgary at 9:30. is mebaxter@hottmail.com.
Okay. That sounds fine. Okay. That confirmation is being

What will the fare be for that ticket? sent to you right now. Is there anything
else I can help you with today?
The base fare for each round-trip ticket
is $380, plus $120 in taxes. So for the two
No, that’s fine. Thank you.
of you, the total with taxes will be $1000.
Thank you, Mr. Baxter. Have a good day

Okay. Let’s book it.
and thank you for choosing Destination Air.
What are the names of the

passengers who will be traveling?
Booking a Flight
Reading cont.
B. Travel Itinerary
Read through the itinerary out loud with a partner.

Underline any words or phrases you don’t understand.
To: mebaxter@hottmail.com
From: Destination Airlines
Subject: Travel Itinerary
Date: March 21 at 2:10 pm
Destination Airlines **** Confirmation Number LMDC324 ****

32007 West 4th Ave. Name: Martin Baxter
Denver, Colorado 90814 Email: mebaxter@hottmail.com
Agent #11078 Date Booked: March 21
Welcome Martin Baxter, Ellen Baxter
Outbound Flight
Flight Date: May 14 Depart: 8:00 am, Calgary Seat: Aisle 7C / Middle 7B
Flight Number: 360 Arrive: 11:00 am, Chicago (Terminal 1) Stops: 1
Connection
Flight Date: May 14 Depart: 12:00 pm, Chicago (Terminal 2) Seat: Aisle 11D / Middle 11E
Flight Number: 241 Arrive: 1:00 pm, New York (Kennedy) Stops: 0
Return Flight
Flight Date: May 21 Depart: 7:30 pm, New York (Kennedy) Seat: Window 4A / Aisle 4B
Flight Number: 627 Arrive: 9:30 pm, Calgary Stops: 0
Balance Due: $0
Base fare: $380 × 2 = $760
Taxes: $120 × 2 = $240
Total: $1000
American Express Credit Card: $1000 -
Booking a Flight
Comprehension
A. True or False?
Read the statements below.

If the statement is true based on the reading, write T beside the sentence.
If it is false, write F and correct the information in your notebook.
1. Martin is going to New York for two weeks.
2. Martin has two stops on the way to New York.
3. Martin has a terminal change on the return flight.
4. Martin’s return flight is direct.
5. Martin is paying for the tickets with his credit card.
6. Martin is booking a round-trip flight.
7. One of the Baxters has an aisle seat on the return flight.
8. Martin and Ellen have no connections on the return flight.
B. Multiple-Choice
Circle the correct answer for each question.
1. What is the expiry date of Martin’s credit card? 3. What day did Martin call
the airline to book his flight?
a) August 2009
b) August 9 a) August 9
c) September 8 b) May 14
d) August 2008 c) March 21
d) May 21
2. Where is the main office of Destination Air located? 4. If Martin wants to change his flight, what number
will he need to give the agent when he calls?
a) New York
b) Denver a) 90814
c) Chicago b) LMDC324
d) Calgary c) 11078
d) 360
Booking a Flight
Vocabulary Review
Complete the sentences using the vocabulary on page 1.
You may need to change the word forms.
1. A ticket is usually double the cost of a one-way ticket.
2. We have a long trip. There are three stops before we reach our final .
3. You should renew your passport before the date.
4. I don’t care where I sit. Any seat is fine. I have no .
5. We have one stop on our trip to Miami. We have to make a in Toronto.
6. I didn’t have any cash with me at the store, so I had to use my .
7. I prefer an seat on the plane

so that I don’t have to climb over anyone if I have to get out.
8. I’m not going to book a flight yet because I don’t know how long I want to stay.
9. I can’t remember what time I leave tomorrow. I have to check my .
10. When I called to change my flight, the agent asked for my number.
Booking a Flight
Answer Key
LESSON DESCRIPTION: LEVEL: Int
In this lesson, Martin Baxter calls an airline to book a flight. TIME: 1 hour
The airline sends a flight confirmation. Students listen to
TAGS: travel, Travel English, traveling, travelling,
the dialogue and practice it. Includes vocabulary review
book, airline, flight, travel agent
and comprehension tasks.
Pre-Reading Vocabulary Review
1. k 5. c 9. f 13. r 17. b 1. round-trip 6. credit card

2. n 6. a 10. q 14. d 18. h 2. destination 7. aisle
3. s 7. e 11. l 15. j 19. p 3. expiration 8. return
4. i 8. t 12. o 16. g 20. m 4. preference 9. itinerary
5. connection 10. confirmation
Reading (and/or Listening)
Dialogue Building
Play the audio as your students read along. Then have students
practice reading the dialogue with a partner. Monitor their This optional task is included at the end of the lesson. Students
pronunciation. Go over any difficult vocabulary and useful should cut up the strips and rearrange them into the correct order.
phrases as a class.
1. f 5. c 9. r 13. v 17. d 21. o
2. t 6. a 10. w 14. b 18. u 22. k
Comprehension 3. n 7. e 11. s 15. p 19. l 23. j
4. i 8. q 12. g 16. m 20. h
A. TRUE OR FALSE?
1. F – Martin is going to New York for one week. Word Bank

2. F – Martin has one connecting flight on the way to New York.
3. F – Martin has a terminal change on the These optional sheets are included at the end of the lesson. Here
outbound flight. The return flight is direct. are some ideas for use: Give to students for extra review, cut
4. T up the entries and definitions to use for a matchup task, give to
5. T students and have them write their own example sentences in their
6. T notebooks, have students keep them in a vocabulary journal, etc.
7. T
8. T SPELLING NOTE:
This lesson shows the American spelling of the words Traveling

B. MULTIPLE-CHOICE
and Practice. Most other English-speaking countries spell
1. a 2. b 3. c 4. b these words this way: Travelling and Practise (when used as a
verb; Practice when used as a noun). Make it a challenge for
your students to find these words in the lesson and see if they
know the alternate spellings.
Booking a Flight
Dialogue Building
The dialogue below is not in the right order. Cut up the strips and
work alone or with a partner to rearrange them into the correct order.
Then practice the dialogue.
a That’s good. Is there a terminal change?
With my American Express credit card.

b
My number is 321 678 0009.
Okay. Let’s look at the outbound flight first. There are no

direct flights, but we have flight 360 leaving Calgary at
8:00 am on the 14th, arriving into Chicago at 11:00. Then
c
you’ll connect to flight 241, which departs Chicago at
12:00 and arrives into New York Kennedy Airport at 1:00.
How does that sound?
d And what telephone number can we reach you at?
Yes, there is, but you’ll have enough time to do that.

e On the return, we have a direct flight leaving Kennedy
Airport at 7:30 pm, arriving into Calgary at 9:30.
Destination Airlines. Sophie speaking.

f
How may I help you?
My name is Martin Baxter. B as in boy, A, X, T as in today,

g
E, R. And my wife’s name is Ellen Baxter.
h Yes, please. My email address is mebaxter@hottmail.com.
We’d like to leave Calgary early in the

i
day and leave New York in the evening.
Thank you, Mr. Baxter. Have a good day and

j
thank you for choosing Destination Air.
k No, that’s fine. Thank you.
Booking a Flight
Dialogue Building cont.
Okay. Here is your confirmation number, Mr. Baxter. L

l as in light, M as in mother, D as in dog, C as in cat, 324.
Would you like me to email you your confirmation?
m Zero eight, zero nine.
Do you have a preference for

n
what time of day you’d like to fly?
Okay. That confirmation is being sent to you right now.

o
Is there anything else I can help you with today?
p And the expiration date?
Okay. That sounds fine.

q
What will the fare be for that ticket?
The base fare for each round-trip ticket is $380,

r plus $120 in taxes. So for the two of you,
the total with taxes will be $1000.
What are the names of the

s
passengers who will be traveling?
I’d like to book a round-trip flight for two people from

t
Calgary to New York on May 14th, returning on the 21st.
u Area code 417-323-4468.
How would you like to

v
pay for that, Mr. Baxter?
w Okay. Let’s book it.
Booking a Flight
Word Bank
WORD DEFINITION EX AMPLE
They arrived at their

destination a place that a person is going to
destination in two hours.
a two-way trip, a return trip, going and

round-trip They booked a round-trip ticket to Paris.
coming back
She drinks coffee sometimes,

preference liking better
but her preference is tea.
outbound on the way out, going away from a place Their outbound flight left 20 minutes late.
They always try to get direct flights

direct flight a plane trip with no stops or connections
when they travel with their children.
connect Our plane was late leaving

to join or add to something
(connection) so we missed our connection.
depart
to leave The plane departs at 3:00.
(departure)
arrive I’m going to the station to meet my aunt.

to reach a place
(arrival) She arrives in half an hour.
The government is building a new

an airport building used for
terminal terminal because there are so many
arriving and departing passengers
more international flights now.
money paid for a ride

fare The bus fare for students is $2.25.
on a bus, plane, etc.
passenger a person who is traveling There were 40 passengers on the bus.
She never carries cash with her.

a card that allows a person to buy things
credit card She pays for everything with
and pay later
her credit card.
Booking a Flight
Word Bank cont.
WORD DEFINITION EX AMPLE
The expiration date on

expiration ending, no longer in effect
my passport is December, 2020.
The hotel sent me a

confirmation proof, showing something is true
confirmation of my reservation.
an employee or The airline agent helped

agent
representative of a company us change our flight.
itinerary a schedule or detailed plans of a trip We printed off our travel itinerary.
I paid $500 on my credit card last month,

balance due an amount of money still owing
but the balance due is still $1200.
She likes an aisle seat on the plane,

aisle a passageway between rows of seats
but her husband prefers a window seat.
a plane trip coming back Their outbound flight was very enjoyable,
return flight
from a destination but the return flight was very bumpy.
We booked a morning flight so we

book to make a reservation, to save a place
could have most of the day to sightsee.

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Travel English

Read the dialogue out loud with a partner.

Destination Airlines. Sophie speaking. My name is Martin Baxter,

Do you have a preference for With my American Express credit card.

We’d like to leave Calgary early in the

Okay. Let’s look at the outbound flight first.

Okay. Here is your confirmation number,

Okay. That sounds fine. Okay. That confirmation is being

Thank you, Mr. Baxter. Have a good day

What are the names of the

Read through the itinerary out loud with a partner.

Destination Airlines **** Confirmation Number LMDC324 ****

Welcome Martin Baxter, Ellen Baxter

Read the statements below.

1. Martin is going to New York for two weeks.

2. Martin has two stops on the way to New York.

3. Martin has a terminal change on the return flight.

4. Martin’s return flight is direct.

5. Martin is paying for the tickets with his credit card.

6. Martin is booking a round-trip flight.

7. One of the Baxters has an aisle seat on the return flight.

8. Martin and Ellen have no connections on the return flight.

Circle the correct answer for each question.

1. A ticket is usually double the cost of a one-way ticket.

3. You should renew your passport before the date.

4. I don’t care where I sit. Any seat is fine. I have no .

5. We have one stop on our trip to Miami. We have to make a in Toronto.

6. I didn’t have any cash with me at the store, so I had to use my .

7. I prefer an seat on the plane

9. I can’t remember what time I leave tomorrow. I have to check my .

Pre-Reading Vocabulary Review

1. k 5. c 9. f 13. r 17. b 1. round-trip 6. credit card

1. F – Martin is going to New York for one week. Word Bank

This lesson shows the American spelling of the words Traveling

a That’s good. Is there a terminal change?

With my American Express credit card.

Okay. Let’s look at the outbound flight first. There are no

d And what telephone number can we reach you at?

Yes, there is, but you’ll have enough time to do that.

Destination Airlines. Sophie speaking.

My name is Martin Baxter. B as in boy, A, X, T as in today,

h Yes, please. My email address is mebaxter@hottmail.com.

We’d like to leave Calgary early in the

Thank you, Mr. Baxter. Have a good day and

k No, that’s fine. Thank you.

Dialogue Building cont.

Okay. Here is your confirmation number, Mr. Baxter. L

m Zero eight, zero nine.

Do you have a preference for

Okay. That confirmation is being sent to you right now.

p And the expiration date?

Okay. That sounds fine.

The base fare for each round-trip ticket is $380,

What are the names of the

I’d like to book a round-trip flight for two people from

u Area code 417-323-4468.

How would you like to

w Okay. Let’s book it.

WORD DEFINITION EX AMPLE

They arrived at their

a two-way trip, a return trip, going and

She drinks coffee sometimes,

They always try to get direct flights

connect Our plane was late leaving

Destination Airlines Confirmation Number LMDC324