Professional Documents
Culture Documents
Final Project Ergo
Final Project Ergo
Service Industry
Submitted By:
Submitted To:
HPC5, INSTRUCTOR
1
TABLE OF CONTENT
PAGE
ABSTRACT ---------------------------------------------------------------------------------------------- 5
CHAPTER
I CONCEPT PLANNING
CONCEPT-------------------------------------------------------------------------------- 6
VISION ----------------------------------------------------------------------------------- 7
MISSION --------------------------------------------------------------------------------- 7
OBJECTIVE ------------------------------------------------------------------------------ 8
2
TABLES & CHAIRS ------------------------------------------------------------------ 17
IV SAFETY WORKPLACE
V LAYOUT
3
ELECTRICAL LAYOUTC ------------------------------------------------------- 37
PLUMBING ------------------------------------------------------------------------- 38
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ABSTRACT
Coffee is a comfort already but it different when it has a home and that home is
called a Coffee Shop. This paper contains everything about the Coffee Shop business
that will soon to rise name “CoffeeMudTea” It is a coffee shop with variety of comfort to
offer. Various products to be offered also from the name itself the Coffee and Tea of
course a coffee is much better with a pair, Pastries are also available there are some
pastries that coffee infused and some are not. CoffeeMudTea’s goal is to let the coffee
be popular to the people with the knowledge of its benefits, one of the goal of the coffee
shop is to provide comfort to customers who are having a hard time in their works.
Since CoffeeMudTea is a home we have the “MagTeanamad Area” to let our valued
customer feel more relaxed it allow the guest to escape a little from stress, guest can
sleep because home is nothing without a place to nap. CoffeeMudTea is using the
Quality Coffee for the products, it is unique because this coffee grown in a red mud soil
where the word MUD came from in its business name “CoffeeMudTea”. It’s location is at
Corales Street Barangay 9 Cagayan de Oro City in order for the customers to access
easily. The coffee shop entails also safety of establishments, staffs and especially the
customers. Inside this paper contains the safety measure to be used from the
equipment up to uniform and safe work protocols of the staff. By these things
CoffeeMudTea is looking forward to be one of the premier coffee shop in the city.
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CHAPTER 1
CONCEPT PLANNING
This chapter contains the Logo and Brand, the vision of business, the missions
itself, Objectives that the business has, Target Market also since it has a big role in
every business, the Site Location and the Menu Planning that would discuss the details
of the menu. This chapter gives and birds’ view of the business.
Concept:
CoffeeMudTea is a shop that offers Coffee, Milk Tea’s and Pastries. We want to
provide the comfort that our customer needs. It is not just a coffee shop but it is also a
comfort zone area where the customers are allowed to work silently longer as they want
to or if they tired. Also CoffeeMudTea has its own uniqueness where customers could
sleep inside the shop as long as they are staying in our “MagtinaMUD Area” where they
escape for a while from works. Customers will be provided a pillow and they can even
The Coffeemudtea Will be using the Color combination of Ecru color, Matte Black
and Ivory White These colors was chosen because it will help the owner to meet the
main goal for the customers to give the customers a Perfect comfort aside from
providing them Quality Brewed Coffee, good taste of milktea and A comfort Area the
Mugteanamud area.
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Logo and Brand:
A cup of coffee with Mud Splash design on side, entails our concept and a coffee
On the other side there is a Tea Leaf, which represents the use of our Milk Tea.
MILKTEA CUP; It talks about one of one of the roduct is will be soldl the Milk tea.
The Name
“CoffeeMudTea is derived from the products that will be sold which is the Coffee and
Milk Tea’s.The word “MUD” is came from the coffee that the shop will be using which is
the “RED MUD COFFEE”. A coffee that grows in a red soil in the Kavre District. This
type of coffee was used by Aashish Adhikari a coffee shop owner, that’s why our Coffee
Vision:
Mission:
To position ourselves as one of the premier coffee shop in the City and to grow
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Objective:
To allow people finish their with a cup of coffee to help them boost their energy,
Cleans their body since coffee could help your body to get cleaned. To introduced
quality freshly brewed coffee. To educate people with benefits of the coffee and milk
tea.
Target Market:
The target market of the coffee shop includes drip coffee drinkers, coffee shop
lovers, and specialty coffee drinkers for the drip coffee drinkers the target market maybe
the students, business workers and teachers on their way to work or class, who want a
cheap cup of coffee. For coffee shop lovers these are the people who spend time at
shops and cafes where specialty drinks and regular cups of coffee are available along
with an inviting atmosphere rather than coming into grab a cup. For specialty coffee
drinks espresso, cappuccino, lattes etc. are just start, coffee drinkers or the target
market of these consist of those who love specific ingredients in their coffee based
beverage , and are willing to pay a premium to get what they want.
Location:
City where the customers is can access immediately because it is near the High Way
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Menu:
CoffeeMudtea Menu has variety of drinks listed it has cold and Hot, It has a black
background to highlight the colorful list of the drinks the colors of each fonts describes
the type of drink or coffee it is for hot coffee the color is red, for the cold the color is
blue, the milk tea’s font is green, the Manual brewing coffee is white and the pastry is
yellow when look t the menu it has designs of the pictures of the different coffees,
pastries, and milktea to be sold these designs will boost the appetite of the customers
upon looking at the menu. The designs are relevant to the concept since it using the
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CHAPTER II
In this chapter the inside and outside beauty of the Coffee Shop will be more
detailed. It provides an image into the reader on what does the coffee shop will be look
like where it consist of the Sight, smell and sound, Temperature, tempo and landscape,
Lighting, Tables and chairs, Table Setting, Curtain and shape, Plants and overview, and
SIGHT:
Sight perception also matters in having a business like a coffee shop because it
is where the concept of the coffee shop lies that is why it important to give
attention to this. Our coffee shop will be using the combination of nude color and
matte black with such reasons of first is that since our business is a coffee shop
and as what we have observe that the ideal color theme of a coffee shop is quite
closer to these colors, Second reason is that we used this combination because
it makes the atmosphere warm which suits to our business type, our coffee shop
is a small coffee shop with a small space but we will be putting everything in
order and make sure that it will be suiting to the eyes, The uniform of the staffs or
the barista’s has an impact to sight of the customer in which it should be well
pressed, colors should be uniform we decided that the color of the uniform will be
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black Sleeved polo with gray colar and a black slacks with the gray apron and a
nametag on the side chest, For the menu we used the nude color and a design
SMELL:
In this aspect we all know that the ideal smell of a coffee shop should be a smell
of A freshly brewed coffee, Upon entering the coffee shop the customer will smell
directly the aroma of a coffee so that it will boost their appetite upon ordering a
cup of a coffee or any of our products which are the pastries and milk tea. The
smell of a coffee signifies the relaxing atmosphere in our coffee shop since one
of our main goal is to provide comfort to the customers. We are avoiding to have
in-relevant smell in our coffee shop like a smell of viand which not relevant to our
business.
SOUND:
LEVEL OF CONVERSATION:
In a coffee shop like us which is a working area also the level of the
conversation must be very minimal where no words that you will heard uttered by the
customers as possible, since they are into their own businesses which is to study,
prepare works and even relaxing they don’t mind already to have a conversation where
SERVING STAFFF:
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Serving staffs must be well informed and train how to interact with the
customers in a way that their voices must not be disturbance to the other customer,
especially they are not allowed to talk loudly to each co-barista even if they talk about
the business of the coffee shop. Educating your staff and teaching them good values
KITCHEN/BAR SOUNDS:
Inside the bar we cannot avoid to hear the sound of a coffee grinder, the
sound of a coffee machine upon extracting a coffee these sounds are just natural in a
coffee shop although these sounds are cannot be avoided but still it boost the appetite
of the going because these sounds produces or contributes a pleasing aroma of a newly
grind coffee beans and a freshly brewed coffee. The only thing that we are avoiding id
the sound of glass wares inside the bar that is why it is also important orient your barista
to work in appropriately.
MUSIC:
Various studies have found that playing in-house music set to a carefully
considered tempo, volume, genre, and valence can influence behavior and decision-
making. One study found that music at a slower tempo encourages customers to linger
and spend more money. Conversely, fast-paced music led to a quicker exit. According
to a study from Texas Tech, customers want the genre of music to “fit” the context. By
playing music that complements other elements of your establishment, customers will
value your efforts and be willing to spend more money. In our coffee shop we will be
playing the songs of Justine timberlake, paper kites, Alicia Keys, Jamie Lidell, Jordan
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Rakei, Beyoncé, Leon Bridges that Groove to slow to medium tempo sounds by
contemporary soul and an indie-tunes like. We chose the musics of these artist because
boost up the vibe of our customers upon working and relaxing their music like marathon,
strawberry bubble gum in common the fire we make, halo, crazy in love etc. are in the
TEMPERATURE:
decided to have the temperature of 17-25 Celsius in our coffee shop since we brewed
coffee, offers milk tea and pastries our coffee shop does not only consider the desired
temperature upon sipping a hot coffee but also we give importance to other products
which are the milk teas and pastries we chose this temperature between 17-25 Celsius
TEMPO:
In our coffee shop barista’s must work fast where they are only allowed 5-10
minutes upon preparing the order of the customer to be served, it must be fast phase
when it comes to serving customers but for the customers since one of our uniqueness
is that the customer can stay longer as they want as long as they order, just like for
example availing our Free Wifi which is one of the reason why they stay longer they can
avail our free wifi for every 2 hours if they purchase with the minimum order of Php100
They will be given a slip of paper which the password for the WiFi is written, Since our
Wifi will change automatically its password for every 2 hours when consumed.
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LANDSCAPE:
In our coffee shop we have a small area which is intended for those customer
who would like to nap and take a rest which is called “MagTeanaMud” area and
area since this area is for relaxing putting some plants inside could help them to
ease stress, According to Jenny Weller (2018) plants can help you relax simply
because of their color, greenery is good for the mind, body and soul it decreases
blood pressure and lowering stress levels. Our customers don’t need to go
somewhere to forget stress because we brought the green inside that can work
Exterior Design:
because there were customers who are not familiar with your shop and they will based
automatically on its exterior design or its Curb Appeal, The exterior design of our coffee
shop will be a glass wall with concrete cement on each side painted with matte black,
And a design of wall lumps with a dim color. Outside our coffee shop is where you can
see our Logo was being hanged and lighted with brilliant color. The type of glass we will
be using is View (Clear) in order for the customers see clearly what is inside and out.
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In the shop we are planning to have Accent Lighting inside the coffee shop in
which it adds drama in the coffee space this kind of light is to highlight the
ambiance of our coffee shop such as piece of art from walls, the design, the
setup, the combination of colors etc. For the exterior lighting It will be highlighted
with
Entrance way:
In the entrance way, You will be welcomed by a glass door with a pile of block on
the side of the entrance way which is black, and a lump hanged which is lighted
with accent lighting, The reason why we will be using a glass door in order for the
customers to see what is inside the coffee shop and when they are inside they
will also appreciate the beauty outside the shop while sipping a coffee because
most of us would love to sip a coffee while watching beauty of the city.
Colors:
can use. Color can instantly evoke an emotion and help people understand the brand is
being represented. In our business we are using the color combination of nude color
and matte black, According to Jon (2014) Black is Distinctive, serious, and authority.
Black is sophisticated and classic, just like a clean-cut suit. That is why we think that
using black color could best suit on our coffee shop where our customers are into
works. The next color is Ecru , Ecru color has more earthly, Masculine feel and it mostly
used as highlighting color or an accent that is more relaxing.white brown color is saying
it is a warm, neutral color that you can use as a background that conveys warmth and
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wholesomeness while white color is White represents purity and innocence and creates
a minimalist aesthetic. It can be very simple, clean and modern. For that mixture of color
we decided to use the nude color that would really take a role in ambiance of our coffee
shop.
For our tables and chairs we are going to use wooden chairs and tables that are
made of mahogany tree, because mahogany is hardwood and known for its good
quality though its price range cost a little bit high still it is worth it. Mahogany is ideal to
be use in tables and chairs it has various colors but we are going to use the color of
medium brown that can complement to our color combination in our coffee shop.
For the standard height of our tables and chairs 27 inches from the ground height
About 80% of all people suffer from back pain at Least, the main reason why we chose
this standard height of our chairs is that we consider the health of our customers where
due to incorrect posture while sitting while working it is important to consider your
Table settings:
The table setting in our coffee shop will be simple, a center piece in each of the
table a jade plant, Condiments are just available at the side of the counter if they
request it will only be served, a tissue and when the order is served the glass wares will
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Curtains, Windows and shades:
We decide not to put a curtain in our coffee shop to emphasized our painted wall
that gives warmth and security, brown color is the earth wood, stone,
wholesomeness this color stimulates the appetite root sometimes color brown
dependability color brown affects the mind and body by creating feelings of
The matte black is the stereotypical color that people who are bravely or
antisocial wear and it evoke power majesty and calm. Matte black or has some
powerful effects, providing comfort while protecting its emotions and feelings, and
The flowers that we will be using are the Jade Flower, Mass plant and baby
rubber plant.
Jade plant: That commonly bloom small pink, or white flowers that will perfectly fit
on the center of the table it also add a greenery color of the area. This will be put
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Moss plant: is known for purifying the air by taking in pollutants and converting
them into oxygen. This plant will be put on the counter side of the area which
Baby rubber Plant: high oxygen content & skills bacteria & word spore that land
on the leaves- this plant helps making it good for those who suffer from asthma.
WALLS: Our wall is painted with the combination of ecru color and white, so that
our customers will not be disturb by any crowded painting in the wall, we will also hang
few fmaes with some art works and minimal wall design. It will help the customers feel
relaxed and comfortable. It also give customers a sense of support and stability, it can
even convince a guest to come back as repeat customers while color give relaxed
leisurely feel. White can also make the place clean and organize it does not look larger
CEILING: Our ceiling will be in light color we colored it with white a light color
that evoke a leisurely and relaxing atmosphere, which makes theme an excellent choice
for our establishment. Ivory and white is the exact color of our ceiling.
FLOOR: The floor is purely made of hard cement which has a color of ash gray
that will meet the color concept the muddy theme. The color of the chairs, table and the
walls will compliment into the theme in order for the customer to clearly see our
concept.
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CHAPTER III
In this chapter it provides the information and the outline of the 2 major resources
of the business the Electricity Allocation and Water Supply. It helps to picture out the
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CHAPTER IV
In this chapter the Safety Work Place consist of the employees’ safety and
sanitation, Fire safety, Training, Uniforms, Tools and Equipment. These would present
the different information regarding the safety of establishment, the staffs especially the
customers. The primary concern of establishment is safety of everyone that is why this
We can’t predict danger, we can’t tell what will happen inside the working area correct
positioning of the equipment also matters it contributes to the safety also the (PPE)
Personal Protective Equipment is a must it serves as a protection of the barista and the
person who will bake the pastries, it has a significant important that an establishment
must have. There are several thing that needs to be considered in order to avoid such
Slips and falls, on a wet floor, icy sidewalk , or climbing ladders or steps.
Cuts from knives, electric slicers, and other sharp kitchen tools.
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Burns from hot oil, hot water, the entire cooking process, and
dishwashing.
Back injuries, from moving and handling heavy equipment and bulk
supplies
Bumps and bruises, from dropping things, bumping into things, mild-aisle
In order to prevent those things the proponents decided to use safety centered
equipment and materials just like for example in a slippery area like kitchen must
have a non-slipped mats, slip prevention is also beneficial for more than just the
back of the house. We also think that drainage mat also could help us to prevent
hazards, drainage mats are made with special tread on a slip-resistant material
like rubber or vinyl that will provide our workers with more traction than the
against chemicals, acids, and other harsh substances, it maintains flexibility over
wide temperature range, it can be latex- free to help reduce potential allergic
reactions.
Injuries also happened inside the working area just like for example receiving
new deliveries for your stocks definitely you will be carrying those boxes, sacks
etc. We decided to have a hand trucks so that whenever there are new stocks
arrived, we simply used hand track to lessen the hassle for the workers.
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The equipment of our establishment like refrigerator has a built in small wheels
so that it will be easy to transfer and whenever we will have a general cleaning it
will be easy to move and clean the bottom part of the equipment.
Cabinets must be well hanged, the things displayed on the cabinet must be easy
to reach and accessible, correct height for the hanging cabinets is a must to
avoid hazard.
Fire Extinguishers
might come that is why we all need equipment and tools that will help us with our
safety, Fire extinguishers are also one of these in our coffee shop we will be
using the Dry Chemical Fire Extinguisher, Dry Chemical fire extinguishers
extinguish the fire primarily by interrupting the chemical reaction of the fire
triangle.
Today's most widely used type of fire extinguisher is the multipurpose dry
chemical that is effective on Class A, B, and C fires. This agent also works by
creating a barrier between the oxygen element and the fuel element on Class A
fires.
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Ordinary dry chemical is for Class B & C fires only. It is
Using the incorrect agent can allow the fire to re-ignite after
5-lb-capacity fire
Water Sprinklers:
Fire sprinklers are a part of a vital system that help protect your building against
fire. They are a part of a complicated system and they can become even more
complicated because there are numerous different types of systems. In our Coffee Shop
we will be using the Wet pipe systems it is definitely the most commonly used fire
sprinkler systems. Why? Because it is very reliable and, at the same time, simple.
Basically it works this way: in the event of a fire, water is provided to the piping via the
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TRAININGS
Inside the walking area the staffs are well oriented so with their safety, that is
why we will be training the staffs with the standard that a barista skills should
have. Our barista should undergo a barista training and must have a Barista NCII
through this certification we are confident that the barista that we will be hiring
are competent enough this training covers everything regarding the skills of a
barista. From the sanitation up to the how they manage the coffee shop and the
consumers.
The coffee shop will also engage the staffs into seminars regarding the safety
and sanitation inside the shop and how they handle the orders that they will be
preparing in order to avoid problems, it will also add on to their prior knowledge
The design of the uniform jacket is long so that your arms are being protected
Chef toque – the design of our chef toque or chef hat is tall and plain and
It also serve to keep your hair out of the food and sweat off your face.
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Chef neckerchief – absorbs sweat from your neck and it also adds a
Chef pants – the design of our pants is baggy so that the chef can freely move around
And feel comfortable when worn. Black is the color of our pants so that the dirt is
not visible.
Chef shoes – anti-slip shoes or plastic shoes to avoid slips and other kitchen mishaps.
Chef socks – we required black socks to be paired to the plastic shoes, to avid your
feet
From spills.
Chef Apron – considering the color of the apron is black so that the dirt is not visible.
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TOOLS AND EQUIPMENTS
UNTENSIL
EQUIPMEN TION
Machine S 12.6"(W) x
13.2"(L).
Grinder mm
grade PP
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Blenders Kitchen
Oven
Oven
2 Large:
Large: P690
P345 x
Boxes steel m 2
Silicon Mat
28
Pumps 20
30mm/7.48 x
5.24 x 1.18"
Jar 45
Tray 6
baking
varnish
Cloth 10
x2cm
holder m 15
29cm x3
29
Syphon Hario 2 Glass + 39*15*13.5C P1,520 P3,040
metal M x2
Rubber x2
cup 80 000
the the
demitas demitas
se cup se cup
Kraft steel 80
Cup e 80
Glassware
Saucer e 80
Glassware
e 80 000
Glassware
30
Latte Hampshir 80 Ceramic 150mm P60 x P4,800
Saucer e 80
Glassware
Spoon steel 80
steel
e P149 x
Glassware 24
Kraft steel 80
80 400
steel Height: 5
Approx.
118mm/4.65in
31
ch
P200
King steel
steel 2
Set monitor
steel diameter
steel
steel
al stick
coating
treatmeant
32
Cup steel ml
6cm/18.50" x
2.36"
10
Molder steel 5
19cm
Glass e oz 70
Glassware
Steel + 8.35in 2
Wood
steel
plastic 4
Squeezer Gallery
33
Rug 3 Cotton 20 inches P 10 P 30
kitchen
Cabinet made
dining Casa
dining Casa
Kitchen (foldable)
x2
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spruce
(centerpiece
Conditioner size
(Plastic x3
body)
type
range
hood
towel
CHAPTER V
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LAYOUT
This chapter will give an excitement since it will be presenting the image of the
business, it will also show the flow of the Lay Out to help project what the business
would look like and where areas the emergency equipment. This chapter contains Floor
plan with fire exit, Fire hydrant, Electrical Layout, Plumbing and Perspective.
FIRE HYDRANT
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ELECTRICAL LAYOUT
PLUMBING
37
PERSPECTIVE
Worm’s View
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Man’s View (Side)
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