1. In the following queson, four words are given out of which one word iscorrectly spelt.

Select the correctly spelt word.

(a) Anoyance (b) Annoyanse(c) Anoyanse (d) Annoyance

2. In the following queson, four words are given out of which one word iscorrectly spelt.
Select the correctly spelt word.
(a) Threashing (b) Thrasheing(c) Threasheing (d) Thrashing

Direcon: Read the following passage carefully and answer the following quesons.
The Bureau of Indian Standards (BIS) has kicked o the process to set new standardsto
measure quality of services oered to consumers across dierent sectors,including telecom,
aviaon, e-commerce and healthcare.The BIS, which sets the quality regulaons for various
products from gold to boledwater, on Friday called a meeng of industry bodies to
“persuade them to be part of the process and give their inputs.”“Service sector is one of
the key sectors of the Indian economy with a huge potenalto grow into one of the largest
markets of the world. Standards can play a majorfacilitave role in this regard. It is
important that the standardizaon needs andpriories of the sector are determined,” a
senior ocial said.During the meeng, the BIS pointed out that the inial focus will be
the 12champion services sectors idened by the government. These include IT, tourismand
hospitality, transport and logiscs, accounng and nance services, legalservices,
communicaon services and construcon.The Bureau of Indian Standards (BIS) standards is
set to formulate a framework forquality services that should be provided to consumers and
also talk about thebenchmarks to deal with consumer complaints or aer sales service in an
eort toensure quality in the services sector.At a meeng with industry bodies on Friday, it
has been decided that the BIS will setup a separate ‘divisional council’ for services in a
month’s me. Under this, dierent