Autonomous-Assurance - Final - Omdia Feb'21

Publication date:
Feb 2021
Author:
Roy Illsley
Why Autonomous
Assurance is Critical for
DevOps Teams to Deliver
Service Delivery for App Dev
In partnership with:
Brought to you by Informa Tech

Information Classification: General
Why Autonomous Assurance is Critical for DevOps
Teams to Deliver Service Delivery for App Dev
Contents
Summary 2
Key findings 3
Autonomous assurance projects will be mostly in POC in 2021 4
Autonomous assurance enables a service delivery approach for app development 7
Value is a shared responsibility 11
Measuring success 13
The Digitate solution 15
Appendix 16
© 2021 Omdia. All rights reserved. Unauthorized reproduction prohibited.

Summary
Catalyst
The introduction of the latest technologies, such as artificial intelligence (AI) and machine learning
(ML), can be seen as a way for organizations to accelerate growth, increase efficiency, improve
customer experience, and so on. However, the truth is that these technologies alone will do little to
deliver these business outcomes. Autonomous assurance is one such area, where the application of
the technology, if not matched with the organizational maturity readiness, will fail to deliver all the
promised benefits. This report looks at how and why autonomous assurance is critical to service
delivery. Omdia argues that only when the technology, people, and processes are aligned can any
new technology become transformative and deliver real business value.
Omdia view
The IT industry is going through a significant change and, many would argue, a long overdue
transformation. At the heart of this transformation are the new emerging technologies such as AI,
ML, deep learning, natural language processing, and so on. The degree to which these technologies,
when deployed, will deliver the business outcomes is less clear. Omdia considers the success in
delivering the required business outcomes is linked to the maturity and culture of the organization
and matching these to the use of technology. The IT operational activities (defined as those activities
IT undertakes to ensure business users can perform their activities) span multiple different
disciplines, yet most organizations still have a very team-centric or domain-centric approach to
managing and orchestrating these disciplines.
The rise of DevOps was seen as the vehicle to bring two of these different entities (developers and
operations) together for the greater good—to improve the business outcomes faster. While it is true
DevOps has gone someway to changing the culture and mindset of IT operational activities, it
remains focused on a too-narrow definition of the role IT has to play in the digital enterprise. Omdia
considers that AIOps represents a natural evolution of DevOps and can become more inclusive of all
the activities that affect the customer/employee experience or business outcome. Autonomous
assurance is an example of the application of AI/ML technology that transforms the role of IT
operations and DevOps teams in the software delivery lifecycle. This is because it is only when IT can
ensure its focus is centered on customer outcome that its activities will be aligned to this objective
and the tools used will be used in a way designed to ensure it meets those objectives. Autonomous
assurance makes the IT operational activities and the IT development activities more aligned and
streamlined. A secondary benefit of autonomous assurance is it strengthens the DevOps team and
its processes, making the software lifecycle more robust and integrated into service delivery
excellence.

Key findings
• Autonomous assurance projects will be mostly in proof of concept (POC) in 2021.
• Autonomous assurance enables a service delivery approach for application development to be

adopted.
• Improving internal processes for software lifecycle delivery is the top IT value of autonomous
assurance.
• Measuring success enables an understanding of how autonomous assurance delivers business

benefit.

Autonomous assurance
projects will be mostly in POC
in 2021
Delivering successful customer-centric service
delivery requires a more integrated DevOps
process
DevOps is about transforming the IT development and IT operational processes. While it has made
these teams more aligned, there still exist some areas where activity remains siloed. As
organizations look to adopt a new more customer-centric approach to IT, the concept of service
delivery has gained traction. Omdia defines service delivery as IT activity to deliver a service for a
customer that produces an outcome that the customer values and where the customer does not
need to manage the outcome’s costs and risks. The current level of DevOps integration has one
significant area that is creating a challenge for organizations wanting to adopt service delivery,
namely software testing. To integrate software testing with DevOps requires autonomous assurance.
Omdia defines autonomous assurance as the ability to generate test scripts and execute them based
on the degree of change to the application and the likely business impact. Adding autonomous
assurance to the DevOps process streamlines the software lifecycle process, and IT operations can
clearly see the degree of risk associated with a change, based on the autonomous assurance reports,
and so take the appropriate action.
Market analysis
The Omdia survey showed that autonomous assurance in 2020 was mostly in the discussion phase of
deployment, see Figure 1. In fact, 72% of respondents reported they were discussing the technology,
and 16% were conducting POC trials in 2020. By 2021, the majority of discussions (56%) will move to
POC, 34% will be in the testing phase by 2022, 31% will begin ramping up in production in 2023, and
40% will be fully deployed by 2024.
However, the market differs by vertical and size of the organizations. Among large organizations
(more than $1 billion in revenue) 100% have plans to deploy autonomous assurance, and by 2024
nearly 90% of them will be fully deployed. This contrasts with the small and medium-sized enterprise
(SME, revenue less than $50 million) sector, where 62% will be fully deployed by 2023, but 15%
either have no plans or have not considered autonomous assurance.

In terms of market verticals, retail was a leading candidate, with 100% of respondents stating they
will complete the discussion phase on the topic by the end of 2021. However, the impact of the
COVID-19 pandemic on the retail sector has forced it to defer POC from 2022 to 2023/24 as the
sector reevaluates its priorities on IT projects. In contrast, financial services reported that 67% were
in discussion about autonomous assurance in 2020. In 2021, 67% are expected to move to POC, with
66% moving to testing in 2022, and 92% will be fully deployed by 2024.
The analysis of verticals by intention to adopt new microservices approaches to application
development shows that autonomous assurance is not seen as a required technology. The survey
found that in retail, a 40% increase in use of microservices approach is planned between 2020 and
2022, but it will only be used by 20% of retail organizations by 2022. However, in financial services,
autonomous assurance will be 53% deployed by 2022. Having said that, microservices use will only
increase by 1% between 2020 and 2022. Retail and financial services also differ in their views on
DevOps. In financial services, 67% stated that improving DevOps was a strong driver toward using
autonomous assurance, while in retail it was 100% that made the connection. The conclusion is that
autonomous assurance is being used by different organizations to solve different problems, but they
are all linked to the increased complexity of the environment and the need for more efficient and
effective ways of improving the DevOps processes.
Figure 1: Understanding the maturity of autonomous testing
Q5: What are your organization’s plans for autonomous assurance solutions?
Already implemented By end of 2021 2022 2023 2024 or later Don’t know No plans
Discussions 78% 11% 11%
POC 22% 44% 11% 11% 11%
Testing 33% 22% 22% 22%
Ramping up in production 33% 22% 33% 11%
Fully deployed 11% 22% 11% 44% 11%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Note: n=100 © 2021 Omdia
Source: Omdia
Defining the key characteristics of an autonomous

assurance solution
The increased complexity of hybrid and multicloud environments and the use of different software
development technologies are changing the way DevOps teams measure success. In 2020, the top
three metrics (see Figure 2) used by organizations accounted for just over 49% of all the metrics
used. The leading metrics were mean time to detect (MTTD) a defect, mean time to recovery (MTTR)
from defects, cycle time, and lead time. However, by 2022 the survey reported that the top three
metrics will account for over 58% of use cases. The other change was the metrics being used: while
cycle time and lead time increase in importance, software quality will replace MTTD as the third
most popular metric.
However, significant differences in the metrics considered as important appear when the survey is
analyzed by organizational size. For large enterprises (revenue of over $1 billion) software quality
was the top metric with 33% of respondents in 2020, and it is expected to increase in its importance
in 2022 with 44% of respondents putting it as the most important metric. However, in the SME
sector (revenue below $50 million) cycle time was the top metric in 2020 with 22% of respondents
ranking it as the most important, and this increased to 28% putting as most important in 2022. The
key takeaway from these observations is that organizations have different priorities. Deeper analysis
shows that the SME customers are moving away from legacy applications, which decline from 35%
of the total application estate in 2020 to 26% in 2022. These workloads are moving to cloud-native
and VM-based environments, where the cycle time is an important factor. Meanwhile, the large
enterprises are remaining static in the use of different technologies, showing no change overall in
their application mix. Therefore, their focus on software quality demonstrates they want to improve
quality and processes associated with quality before moving to newer software technologies too
rapidly. Omdia would expect cycle time and lead time to then become significant metrics for this
group.
Figure 2: Understanding the important performance metrics
Most important performance metrics
MTTD/MTTR
Cycle time
Lead time
Software quality (frequency)
App crash rate
Team velocity
Open/close rates
Software quality (how long)
Tester productivity
Spending on testing services (% of development budget)
0% 5% 10% 15% 20% 25%
2022 2020
© 2021 Omdia
Source: Omdia

Autonomous assurance
enables a service delivery
approach for app
development
Understanding the current drivers of why
organizations are deploying autonomous
assurance
As discussed previously, the challenges faced by organizations differ based on verticals and size.
However, software quality was the top driver in the survey for adopting autonomous assurance (see
Figure 3) with 32% putting it as the most important. This increased to 44% in large enterprises and
reduced to 28% (third most important driver) for SMEs. Predictably, in the SME sector the top driver
was reducing DevOps costs (34%) and reducing human error (31%). SME customers are more
susceptible to the impact of costs in the software delivery chain, and with a smaller number of
employees, any individual human error has a disproportionate impact.
When this is considered from an industry vertical perspective, the drivers change significantly.
Manufacturing reported that reduction of other operating costs was its top driver (50%), followed by
anticipation of potential outages (42%). Omdia believes this bigger-picture view taken by
manufacturing can be attributed to its increased use of private cloud, up from 14% in 2020 to over
16% in 2022, mostly at the expense of public cloud platform-as-a-service (PaaS) use in the
manufacturing sector, and its shift from legacy applications, down from 37% in 2020 to 20% in 2022,
with most of the applications moving to cloud native in 2022 (43%). The increased focus on on-
premises and use of cloud-native technologies, combined with not using a platform approach,
indicates that the manufacturing sector is developing more bespoke solutions to improve its
operational performance. Compare that with the media and entertainment sector, where the top
driver was a top-down edict to make greater use of AI (60%). The conclusion for this sector is that
autonomous assurance is a solution looking for a problem.

Figure 3: Most important drivers for adopting autonomous assurance
Support the structural transformation of the IT

department
Decrease other operating costs
Deploy software more rapidly

Improve efficiency and performance of the DevOps
team
Top-down decision to AI-related technologies
Deliver improved reliability by eliminating human error
Reduce staff costs in DevOps
Anticipate and remediate potential outages
Enable the adoption of newer technologies
Improve software quality
0% 5% 10% 15% 20% 25% 30% 35%

© 2021 Omdia
Source: Omdia
Building the business case for change means

addressing some difficult questions
The barriers to adopting autonomous assurance share some common aspects irrespective of
organizational size. Figure 4 shows the results of the survey. The biggest concerns are the maturity
of the market and the impact of deploying the technology on other business activities. For large
enterprise customers, the top issue is the complexity of implementation, while SMEs put
interoperability and lack of market maturity as their joint top concerns. These concerns all speak to
the difficulty of understanding the impact that autonomous assurance will have on how the DevOps
team operates and how it is connected to business operations. In fact, midmarket organizations
(revenues of $251–999 million), put impact on operational processes as their top concern, which
indicates a sense that autonomous assurance will change how IT operates. In fact, the general fear
or mistrust of autonomous technology is the lowest concern for organizations, which indicates that
the challenges are related to overcoming actual operational issues and are not perceptions about a
technology.
Interestingly, the market vertical perspective differs widely, with transport and logistics enterprises
ranking a lack of senior management support as their top barrier. In contrast, healthcare’s top
barrier was the lack of ROI. But manufacturing, retail, and financial services were more aligned with
the overall barriers, namely lack of market maturity. This divergence by vertical industry indicates

that autonomous technologies are being more readily adopted in some industries than in others.
Although the exact reason for the differences is not clear, the suspicion is that it relates to use of
legacy applications: in manufacturing, retail, and financial services, legacy applications are expected
to be used less in 2022 than in 2020. On the other hand, in healthcare and transport and logistics,
legacy use is expected to remain broadly the same in 2022 as it is in 2020. Therefore, organizations
must ask themselves whether legacy applications are a barrier to adopting autonomous assurance or
whether the organizational structure that supports legacy applications is the barrier.
Figure 4: Most important barriers to adoption
Mistrust of the automation capabilities
Lack of technology maturity

Operational silos with independent budgets and
agendas
No clear ROI
Lack of skills and trained staff
Complexity of implementation
Interoperability with existing solutions
Lack of senior management support
Potential to adversely disrupt operational process

Lack of market maturity: number of
vendors/known vendor
0% 5% 10% 15% 20% 25% 30%
© 2021 Omdia
Source Omdia
IT management must adopt a more flexible

approach to deliver autonomous automation
The drivers to adopt autonomous assurance and the challenges involved all point to a need for
change with IT management processes and procedures being critical in delivering this
transformation. Figure 5 shows the answers in the survey to the question about changes to IT
management practices. In 2020, the top challenge was integrating automation into the development
teams, but by 2022 this challenge is not seen as such a big issue, and it moved from the clear top

issue to a moderately rated challenge. This reduction in the organizational view on the use of
automation can be attributed to the results of discussions about autonomous assurance, which 72%
of the survey reported having in 2019/20 (see Figure 1). The survey found that while the discussion
about autonomous assurance helped organizations understand that applying automation to the
software development process was not a big issue, it did not allay the concerns about maintenance
of such autonomous solutions/processes. In fact, by 2022, concerns about the effort and cost of
maintaining autonomous assurance was the top challenge highlighted in the survey. Omdia believes
that this will be addressed as organizations move into the POC phase and discover the true, not
perceived, resources needed to maintain autonomous assurance.
Figure 5: IT management challenges
Integration of automation with SDK

Dealing with legacy applications
Software development is a silo
Maintenance of automated systems
Lack overall visibility
Manual test processes
Release procedure not automated
Disruption caused by changing tools
Lack of end-to-end automation solutions
Convincing senior management
Dealing with cloud-native tools
Manual test data processes
Loss of existing test repository
Working with outsourced developers
Disrupting the business
0% 2% 4% 6% 8% 10% 12%
2022 2020
© 2021 Omdia
Source: Omdia
However, autonomous assurance clearly addresses the fourth most important challenge
organizations reported in 2020, lack of overall visibility. By 2022, this issue had become the lowest-
ranked concern, demonstrating that organizations understand how autonomous assurance can solve
that particular management challenge. Another significant aspect of autonomous assurance is that
organizations do not believe it would cause business disruption, and while concerns about this saw a
rise between 2020 and 2022, it was small and remains one of the least important issues
organizations reported in the survey. The second most important challenge for organizations was
the need to convince senior management of the true potential of autonomous assurance. Omdia
considers that while the technical challenges have been addressed, vendors need to provide more
evidence of the wider business benefits that CIOs can use in making any business case for change.
Value is a shared responsibility

Improving internal processes is the top IT value of
autonomous assurance
Figure 6 shows the IT benefits that organizations have achieved or expect to achieve by adopting
autonomous assurance. As previously noted in Figure 5, improved visibility was one of the
challenges that IT departments believed autonomous assurance would address. In fact, when asked
specifically for the IT value, 36% of respondents placed it as the strongest benefit they expect.
However, the next three benefits in order of significance to the CIO are probably of more interest.
These three (improve skills, reduce errors, and increase DevOps maturity) address the internal
process improvements IT departments expect to achieve through greater use of autonomous
assurance. The core takeaway from this is that CIOs are looking for technologies that can solve the
specific challenges they face, such as improving visibility. However, the real value from
transformative technologies is how they accelerate the change process in organizations.
Figure 6: IT value of autonomous assurance
Reduce the time from code to production

Visualize the end-to-end application flow
Enable the adoption of newer technologies
Better understanding of the business
Increase efficiency
Raise the profile of IT
Reduce software bugs in production
Enable the IT transformation to be delivered
Improved scheduling of testing
Increase our DevOps maturity level
Reduce configuration errors
Improve performance and skills
Obtain better visibility
0% 10% 20% 30% 40%

© 2021 Omdia
Source Omdia

Interestingly, the lowest-ranked IT benefit from autonomous assurance was reducing the time from
code to production. This agrees with Figure 2, where respondents placed team velocity as one of the
least-used metrics in 2022 as a way to measure software delivery. The value of reducing the number
of software bugs in production was a medium-ranked benefit, but this showed a significant variation
depending on organizational size. In the SME sector, this was the most important benefit with 34%
of SME respondents placing it as the strongest benefit. However, in large enterprises it was the
lowest-ranked benefit, with only 11% placing it as the strongest benefit. This difference can be
attributed to the impact of production bugs on the IT department’s resources: SMEs have fewer IT
employees, so production bugs take a larger percentage of IT resources to fix them. Therefore, if
they are spending too much time on solving production releases, they are not working on their other
activities. In larger enterprises, the teams and roles are full time, so the impact of bugs is felt less
acutely. Nevertheless, reducing software production bugs is important; however, it is just not as
important to large enterprises as improving visibility into the entire production process: 44% of large
enterprises placed that as the strongest benefit.

Measuring success
Understanding how autonomous assurance
delivers business benefit
Although the challenges and IT benefit from adopting autonomous assurance have been covered,
the real value of any technology is realized only in how it delivers business value. Figure 7 shows the
survey response to this question. As might be expected, the ability to increase the business’s agility
is the top-rated business value. But the second-ranked business value is of more interest: it is
autonomous assurance and its ability to reduce employee churn rate. Organizations incur significant
costs and disruption as a result of employee churn; therefore, reducing it is an obvious benefit.
However, the role of autonomous assurance in reducing the employee churn rate may not be quite
so obvious. Autonomous assurance helps with employee churn in two main areas. First, it enables
the IT employees involved in the software development and testing processes to stop performing
repetitive and tedious tasks and to focus on more interesting activities, helping them develop their
software careers. Second, the business users notice that solutions designed to solve challenges they
encounter in their daily routines can be designed, built, and deployed faster and more reliably.
When solutions to solve business operational issues faster are delivered, employees can see tangible
evidence of improving working practices. The third most significant business value is how
autonomous assurance supports the business strategy.

Figure 7: Business value
Deliver greater employee productivity
IT used as a metric in business outcomes
Increase transparency
Accelerate digital transformation of the
business
Reduce time to market for any new solutions
Increase revenue
Increase innovation across the entire business

Reduce the risk of failure / impact on the
business
Improve customer experience
Support the business strategy
Reduce employee churn rate
Increase the business’s agility
0% 5% 10% 15% 20% 25% 30% 35%

© 2021 Omdia
Source Omdia

The Digitate solution

The Digitate product ignio AI.Assurance is a solution designed to provide the ability to perform four
key activities associated with the software delivery lifecycle:
• ignio AI.Assurance can autonomously generate test suites. It uses the concept of application
blueprints to build the test scenarios and generate the test scripts. ignio AI.Assurance can also
manage the test data and make it reusable where appropriate. This provides a solution to one of
the most important management challenges organizations report they expect to face in 2022
(see Figure 5), the fact that test data management is too manual.
• ignio AI.Assurance self-manages the test suites. It can identify any changes to the application
and automatically updates the application blueprint. The change in the blueprint triggers both
the test scenarios and the test scripts to be updated. This capability helps organizations deliver
the most important benefit (Figure 3) of autonomous assurance: improve software quality by
ensuring test suites are automatically kept up to date.
• ignio AI.Assurance performs intelligent test selection. It uses the AI capabilities to understand
the level of testing any change requires. For those considered business critical full regression
testing can be performed, while for small minor releases only specific functional testing can be
scheduled. This helps organizations deliver on the two leading metrics being used (see Figure 2)
by reducing the time for any change to the minimum required.
• ignio AI.Assurance provides visibility. It has a comprehensive dashboard that informs the
customer on a wide range of metrics such as the probability of a change failing any test,
improvements in time to market, and so on. Figure 6 shows that the top business value
organizations are looking for is increased visibility, which with the comprehensive dashboard
ignio AI.Assurance delivers.
By effectively enabling organizations to optimize the delivery of higher quality, faster time to market,
and reduced cost changes, ignio AI.Assurance can deliver the business benefits identified in Figure 7.

Why Autonomous Assurance is Critical for DevOps 16
Appendix
Methodology
Omdia conducted a survey of 100 key decision makers in the software development and testing space. The survey was
conducted in November 2020 and was targeted to only qualified respondents in the US. The survey covered a range of
different verticals and was evenly split between SME, midmarket, and large enterprise customers.
Author
Roy Illsley
Chief Analyst, IT Ecosystems & Operations
roy.illsley@omdia.com

Get in touch Omdia consulting

www.omdia.com Omdia is a market-leading data, research, and consulting business
askananalyst@omdia.com focused on helping digital service providers, technology companies, and
enterprise decision makers thrive in the connected digital economy.
Through our global base of analysts, we offer expert analysis and strategic
insight across the IT, telecoms, and media industries.
We create business advantage for our customers by providing actionable

insight to support business planning, product development, and go-to-
market initiatives.
Our unique combination of authoritative data, market analysis, and

vertical industry expertise is designed to empower decision-making,
helping our clients profit from new technologies and capitalize on
evolving business models.
Omdia is part of Informa Tech, a B2B information services business

serving the technology, media, and telecoms sector. The Informa group is
listed on the London Stock Exchange.
We hope that this analysis will help you make informed and imaginative
business decisions. If you have further requirements, Omdia’s consulting
team may be able to help your company identify future trends
and opportunities.
About Digitate
https://digitate.com/
Digitate is a leading software provider bringing agility, assurance, and

resiliency to IT and business operations. An award-winning AIOps
software, ignio™ reimagines enterprise IT and business landscape with its
unique and innovative closed-loop approach that combines context,
insights, and intelligent automation to autonomously resolve and prevent
issues. ignio’s customers span across industry verticals and include large,
global enterprises that are leaders and innovators in their respective
industries. Digitate is headquartered in Santa Clara, California, US and
Pune, India. To stay up to date on ignio news and to learn more how our
clients across the globe have benefited from our innovative solutions,
visit us at www.digitate.com, read the Digitate Blog, and follow Digitate
on Twitter and LinkedIn.

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Autonomous assurance projects will be mostly in POC in 2021 4

Autonomous assurance enables a service delivery approach for app development 7

Value is a shared responsibility 11

The Digitate solution 15

© 2021 Omdia. All rights reserved. Unauthorized reproduction prohibited.

© 2021 Omdia. All rights reserved. Unauthorized reproduction prohibited.

• Autonomous assurance enables a service delivery approach for application development to be

• Measuring success enables an understanding of how autonomous assurance delivers business

© 2021 Omdia. All rights reserved. Unauthorized reproduction prohibited.

© 2021 Omdia. All rights reserved. Unauthorized reproduction prohibited.

Figure 1: Understanding the maturity of autonomous testing

Discussions 78% 11% 11%

POC 22% 44% 11% 11% 11%

Testing 33% 22% 22% 22%

Ramping up in production 33% 22% 33% 11%

Fully deployed 11% 22% 11% 44% 11%

Defining the key characteristics of an autonomous

Figure 2: Understanding the important performance metrics

Most important performance metrics

0% 5% 10% 15% 20% 25%

© 2021 Omdia. All rights reserved. Unauthorized reproduction prohibited.

© 2021 Omdia. All rights reserved. Unauthorized reproduction prohibited.

Figure 3: Most important drivers for adopting autonomous assurance

Support the structural transformation of the IT

Deploy software more rapidly

Deliver improved reliability by eliminating human error

Reduce staff costs in DevOps

Anticipate and remediate potential outages

Enable the adoption of newer technologies

Improve software quality

0% 5% 10% 15% 20% 25% 30% 35%

Building the business case for change means

© 2021 Omdia. All rights reserved. Unauthorized reproduction prohibited.

Figure 4: Most important barriers to adoption

Mistrust of the automation capabilities

Lack of technology maturity

Lack of skills and trained staff

Interoperability with existing solutions

Lack of senior management support

Potential to adversely disrupt operational process

IT management must adopt a more flexible

© 2021 Omdia. All rights reserved. Unauthorized reproduction prohibited.

Figure 5: IT management challenges

Integration of automation with SDK

Value is a shared responsibility

Figure 6: IT value of autonomous assurance

Reduce the time from code to production

0% 10% 20% 30% 40%

© 2021 Omdia. All rights reserved. Unauthorized reproduction prohibited.

© 2021 Omdia. All rights reserved. Unauthorized reproduction prohibited.

© 2021 Omdia. All rights reserved. Unauthorized reproduction prohibited.

Figure 7: Business value

Deliver greater employee productivity

IT used as a metric in business outcomes

Increase innovation across the entire business

Support the business strategy

Reduce employee churn rate

Increase the business’s agility

0% 5% 10% 15% 20% 25% 30% 35%

© 2021 Omdia. All rights reserved. Unauthorized reproduction prohibited.