Professional Diploma

Principles of Corporate Management

Class Test 15%

Name : Nurul Faizun Binti Sekin Date :28/02/2024

Answer all questions.

1. List the 3 levels of manager.

Senaraikan 3 peringkat pengurus. (3mark)
1. Top Managers - Strategy
2. Middle Managers - Executive
3. First Line Managers - Supervisory

2. What are the 3 skills of a manager?

Apakah 3 kemahiran seorang pengurus. (3mark)
1. Conceptual
2. Human
3. Technical

3. Name the 4 functions of management.

Namakan 4 fungsi pengurusan. (4mark)
1. Planning and decision making
2. Organizing
3. Leading
4. Controlling

4. Name the founder of the Scientific theory of management and

the Bureaucratic theory of manager.
Namakan pengasas teori pengurusan Saintifik dan
teori Birokrasi pengurus. (2mark)
The name of the Scientific theory of management is Frederick W. Taylor and
the Bureaucratic theory of manager is Max Weber.
5. Name the place where Elton Mayo conducted his experiment.
Namakan tempat Elton Mayo menjalankan eksperimennya. (1mark)
The place Elton Mayo conducted his experiment is at Western Electric.

6. List down the steps in the decision making process.

Senaraikan langkah-langkah dalam proses membuat keputusan. (5mark)\
1. Recognise the problem and the need for a decision.
2. Identify the objective of the decision.
3. Gather and evaluate data and diagnose the situation.
4. List and evaluate alternatives.
5. Select the best course of action.
6. Implement the decision.
7. Gather Feedback
8. Follow up

7. Name the 4 kinds of department followed by organizations

Namakan 4 jenis jabatan yang diikuti oleh organisasi (4mark)
1. Functional departmentalization.
2. Product departmentalization.
3. Customer departmentalization.
4. Location departmentalization.
5. Matrix departmentalization.

8. Name two problems with delegation.

Namakan dua masalah dengan perwakilan. (2mark)
1. Manager - Reluctant to delegate and disorganization prevents planning
work in advance.
2. Subordinate - Reluctant to accept delegation for fear of failure and prefer to
avoid any risk and responsibility.

9. List the steps in the control process.

Senaraikan langkah-langkah dalam proses kawalan. (4mark)
1. Establish standards.
2. Measure performance.
3. Compare performance against standards.
 4. Determine need for corrective action.

10.Name two leadership theories.

Namakan dua teori kepemimpinan. (2mark)
1. Laissez-faire leadership.
2. People oriented leadership.