Process a Full Exchange/Reissue

ARC/BSP Canada Bermuda

Refunds and Exchanges Quick Reference

OVERVIEW

Exchanging a ticket can involve complex rules, different currencies, and complicated procedures. If the process is manual and labor
intensive, you may miscalculate or overlook additional revenue.
®
Refunds and Exchanges (formerly known as QREX), the Sabre global distribution system automated refund and exchange solution,
gives you the ability to process various exchange transactions quickly.

EXCHANGE VS. REISSUE

The International Air Transport Association (IATA) defines two ways to calculate a ticket change, and in what circumstances each
must be used. The two methods are EXCHANGE and REISSUE.

EXCHANGE –When you make a change to the first flight coupon of a wholly unused ticket, Refunds and Exchanges
considers this an EXCHANGE and re-prices the itinerary using current fares, current taxes, and current Rate of Exchange when
converting to and from NUC.
REISSUE – When you make no change to the first coupon or the passenger has partially used the ticket, Refunds and
Exchanges considers this a REISSUE and re-prices the itinerary using historical fares, historical taxes, and historical Rate of
Exchange when converting to and from NUC.

GENERAL REQUIREMENTS

You must have a PNR active in your work area
and have your printers assigned prior to beginning
an exchange.
Exchange must be processed by the original
ticketing agency (under the same ARC/IATA
number)
The currency code of the base fare must be the same on both
tickets
One ticket cannot have an EQV currency if the other ticket does
not
The EQV currency must be the same on each ticket

QUALIFIERS FORMAT

Use the formats below to begin your transaction. Be sure to include any additional qualifiers (validating carrier, name/segment select,
corporate id, command pricing, tour code, change fee, etc.).

Begin an exchange WFR(13-digit ticket number)

WFR0372453487090

Begin an exchange and include the hemisphere/journey WFR(13-digit ticket number)¥H(hemisphere code)¥J(journey code)
codes (BSP Canada/Bermuda only) WFR0372453487090¥ H3¥J1

Begin an exchange and include a change fee WFR(13-digit ticket number)¥CP(fee/penalty amount)
WFR0376134567890¥CP100.00

Begin an exchange and include name select (Mandatory WFR(13-digit ticket number)¥N(name number)
when the PNR contains multiple passengers.) WFR0372453487090¥N1.2

Begin an exchange and use a Phase IV record to price WFR(13-digit ticket number)¥T(Phase IV record number)N(name number)
the new ticket WFR0016134567890¥T2N1.2

Redisplay most recent mask screen WFR*

Note: There are also linear formats that you may use to process an exchange in specific situations. See the FastPath (Linear)
Refund and Exchange Formats quick reference or the Format FinderSM help system for more information.

Page 1 of 8
 EXCHANGE STEP RESPONSE

1. Display the PNR *N*IA«

1.1ROMITO/ANTHONY MR
Passenger changed his outbound flight 1 AA4389N 14JUL 3*BOSJFK HK1 1405 1520 /DCAA*KTGRGU /E
BOS to FCO from 15JUL to 14JUL. 2 AA 236N 14JUL 3 JFKFCO*HK1 1715 0755 15JUL 4
/DCAA*KTGRGU /E
Transaction is an exchange.
3 AA 235N 25JUL 7*FCOJFK HK1 1000 1340 /DCAA*KTGRGU /E
Because this is an EXCHANGE, the system 4 AA4388N 25JUL 7 JFKBOS*HK1 1540 1710 /DCAA*KTGRGU /E
prices the new itinerary at the current fare WP «
applicable at the time you create the PNR.
14JUL DEPARTURE DATE-----LAST DAY TO PURCHASE 27MAY/2359
ARC only: If you must issue a paper ticket, BASE FARE TAXES TOTAL
USD1064.00 93.50XT USD1157.50ADT
remember to include the XETR qualifier so XT 32.20US 5.50YC 7.00XY 5.00XA
that the price includes any applicable paper 7.50AY 2.80EX 10.40IT 2.50VT
6.20HB 0.90MJ 13.50XF
ticket surcharge. If you do not include this
ADT-01 NHX14E2C NHW14E2C
qualifier, your ticket and exchange amounts BOS AA X/NYC AA ROM Q160.00M357.00NHX14E2C AA X/NYC Q160.00A
may be incorrect. A BOS M387.00NHW14E2C NUC1064.00END ROE1.00 XFBOS4.5JFK4.5JF
K4.5
NONREF/CHG FEE APPLIES/NO VALUE AFTER FLT TIME
Data used in this document is for example VALIDATING CARRIER-AA
purposes only.

2. (Optional) Display the original ticket *T

TKT/TIME LIMIT
coupon status 1.T-24APR-2XX1*AKP
2.TE 0017879182251-AT ROMIT/A 2XX1*AKP 1308/24APR
Enter *T to view the ticket number
WTDB*2«
Next enter WTDB*(item number
SABRE TICKET RECORD
from *T field) to view the Sabre INV:0003345 CUST:011234 PNR:KTGRGU
system ticket image database TKT:0017879182251 ISSUED:24APR2010BOS PCC:2XX1 IATA:96188116
NAME:ROMITO/ANTHONY MR
You can also enter WETR*(item FOP:VIXXXXXXXXXXXX1111*XXXX/12345 M
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
number from *T field) to view the 1 AA 4389 N 15JUL BOSJFK 205P OK NHX14E2C OPEN
carrier’s electronic ticket image 2 AA 236 N 15JUL JFKFCO 515P OK NHX14E2C OPEN
database 3 AA 235 N 25JUL FCOJFK 1000A OK NHW14E2C OPEN
4 AA 4388 N 25JUL JFKBOS 340P OK NHW14E2C OPEN
The coupon status in both
FARE USD1064.00 TAX 32.20US TAX 5.50YC TAX 7.00XY
systems should be OPEN TAX 5.00XA TAX 7.50AY TAX 2.80EX
You may also double-click the TAX 10.40IT TAX 2.50VT TAX 6.20HB
TAX .90MJ TAX 13.50XF
highlighted *T and item number fields
TOTAL USD1157.50
to use MySabre point and click
functionality. NONREF/CHG FEE APPLIES/NO VALUE AFTER FLT TIME
BOS AA X/NYC AA ROM Q160.00M357.00NHX14E2C AA X/ NYC Q160.00A
A BOS M387.00NHW14E2C NUC1064.00 END ROE1.00 XFBOS4.5JFK4
.5JFK4.5
Note: Refunds and Exchanges automatically verifies the current coupon status and displays that status in the mask.

Process a Full Exchange ARC/BSP Canada Bermuda Refunds and Exchanges quick reference Page 2 of 8
 EXCHANGE STEP RESPONSE

3. Begin the exchange: WF WFR EXCH DATABASE TKT - ELECTRONIC SCREEN 10

N1.1 ROMITO/ANTHONY MR TKT 0017879182251
WFR0017879182251¥PQ1
ENTER A VALID TRANSACTION CODE X-EXCH/R-REFUND/F-FLOWN
The system automatically retrieves
FLT BK DATE BRDOFF FB/TKT DES STAT CODE
the original ticket information from 1 AA 4389 N 15JUL BOSJFK NHX14E2C OK <X>
the ticket database, including the 2 X AA 236 N 15JUL JFKFCO NHX14E2C OK <X>
base fare and taxes. 3 O AA 235 N 25JUL FCOJFK NHW14E2C OK <X>
Type an X in the Code box to specify 4 X AA 4388 N 25JUL JFKBOS NHW14E2C OK <X>
an exchange transaction.
Select NEXT to continue to the
Comparison Summary screen.

BASE USD 1064.00

TAXES 32.20 US 5.50 YC 55.80 XT
TTL USD 1157.50 VALIDATING CXR AA
NEXT <X> MULTIDOCS < > QUIT < >
Note: If the system cannot find the original ticket in the ticket database, the Non-Database Document screen displays. In this
situation you must manually enter all of the original ticket data. See the Exchange/Refund a Non-Database Ticket quick reference or
Format Finder for more information.

IMPORTANT! – Be aware that the mask screens display different fields based on the type of transaction and your
location/reporting authority (ARC/BSP Canada). This document identifies when a specific field displays to a specific authority.

4. The Comparison Summary screen WF WFRR EXCHANGE SUMMARY SCREEN 30

REISSUE PLACE BOS
displays both the original and new
amounts.
EXCHANGE NEW AMT REISSUE
Enter applicable change fee in the USD USD CUR USD
CHG FEE AMOUNT field BASE 1064.00 1064.00 0.00
TTL TAXES 93.50 93.50 0.00
---------- ---------- -----------
TOTAL 1157.50 1157.50 0.00
BSP Canada/Bermuda only -CHG CHG FEE AMOUNT <250.00 >
FEE TAX CODE/AMT. Enter the 2- CHG FEE TAX CODE/AMT < > < >
character tax code and tax amount on CHG FEE TAX CODE AMT < > < >
the change fee. ------------
TOTAL 0.00
Select NEXT to continue to the TAX COMPARISON < >
Ticketing Instructions screen. NEXT <X> QUIT < >

WF WFRR EXCHANGE SUMMARY SCREEN 30

REISSUE PLACE BOS

EXCHANGE NEW AMT REISSUE

USD USD CUR USD
BASE 1064.00 1064.00 0.00
TTL TAXES 93.50 93.50 0.00
---------- ---------- -----------
TOTAL 1157.50 1157.50 0.00
CHG FEE AMOUNT < 250.00>
Note: When you add a change fee, the
screen redisplays with the total sum of the
------------
additional collection and a warning message. TOTAL 250.00
TAX COMPARISON < >
Press Enter to continue. NEXT <X> QUIT < >
VERIFY TOTAL AMT-REENTER TO CONTINUE
Note: If you want more detail on the tax comparison amounts, type X in the TAX COMPARISON field. The Tax Comparison screen
(Screen 31) may display up to 33 times in order to display up to 99 paid and 99 unpaid taxes.

Process a Full Exchange ARC/BSP Canada Bermuda Refunds and Exchanges quick reference Page 3 of 8
 EXCHANGE STEP RESPONSE

4a. BSP Canada/Bermuda only – If your 1. Press ESC or Reset on your keyboard.
form of payment for the additional collection is
2. Enter the credit card approval format:
a credit card:
CK*(credit card code)(credit card number)/(expiration date)/(amount)/(airline code)
Refunds and Exchanges does not
automatically obtain the credit card CK*VI4444333322221111/0406/250.00/AA
approval code for any additional
collection amount. Sabre system response:

Because you now have the total CK*VI4444333322221111/0406/250.00/AA

* CREDIT VERIFICATION IN PROGRESS
exchange amount displayed, you
OK 355S VERIFY CARDHOLDER SIGNATURE AND EXPIRATION DATE
should escape out of the mask,
obtain the credit card approval code
Note: Once you receive the approval code, write it down, or place it in the remarks
and then return to the mask to
field. If you clear your screen you cannot retrieve it.
continue the process.
You can then enter this approval 3. Enter WFR* to return to the mask; the last active screen displays.
code on the last screen of the 4. Enter to continue.
exchange process.

5. The Ticketing Instructions screen displays. WF WFRTK TICKETING INSTRUCTIONS SCREEN 40

TOTAL- USD 250.00 ADD COLLECT ELECTRONIC X PAPER
Enter your commissions: NEW TKT FULL COMM AMT <0 >
ADD COLL COMM AMT <0 > COMM PENALTY < >
ARC only - NEW TKT FULL WAIVER < >
TOURCODE < >
COMM AMT commission on BAG ALLOWANCE ALL SEGS < > OR BY SEGMENT < >
original ticket amount plus ADDTL TKTG INSTRUCTIONS
commission on add collect amount
AGENT ENDORSEMENTS OVERRIDE EO < >
ADD COLLECT COMM AMT - < >
CASH < > CK < > CC <X> VALIDATING CXR AA
amount of commission on add CC NBR <VI4444333322221111 > CC EXP <1212>
collect amount only MANUAL APPROVAL < > SUPPRESS CC DATA ON INVOICE < >

COMM PENALTY - applicable

commission on the change fee TKT <X> RETAIN < > PREV < > QUIT < >
(penalty) The Sabre system automatically transmits the commission data to the IAR for
ARC only - use the WAIVER field for agents reporting to ARC and to BSP Canada/Bermuda for agencies reporting
Refund transactions only. to that authority.

Enter applicable TOURCODE and

BAGGAGE ALLOWANCE information.
Select the form of payment for the
additional collection as applicable.
Note: The system does not add any non-refundable endorsement messages from the old ticket to the new ticket. If the airline
requires non-refundable messages to be carried over to the new ticket, you must manually add these using the endorsement override.

Select TKT to issue the ticket Response to TKT:

immediately;
MASK PROCESSING COMPLETE - MASK TERMINATED
OK 1157.50 54321
US INS INSPECTION AND CUSTOMS FEES INCLUDED
ETR MESSAGE PROCESSED
*DO NOT FORGET TO ISSUE SERVICE FEE*

Or select RETAIN to issue the ticket at
a later time.
Note: The exact response message may be different depending on the flight
segments, your region, and your Travel Journey Record (TJR) default settings.
Response to RETAIN:
TRANSACTION RETAINED

Process a Full Exchange ARC/BSP Canada Bermuda Refunds and Exchanges quick reference Page 4 of 8
 EXCHANGE STEP RESPONSE

6. Display ticket image of original and new *T«

TKT/TIME LIMIT
ticket 1.T-24MAY-2XX1*AKP
2.TE 0017879182251-AT ROMIT/A 2XX1*AKP 1308/24APR
*T - displays original ticket number and 3.TE 0017879182252-AT ROMIT/A 2XX1*AKP 1357/24MAY
new ticket number
WTDB*2«(original ticket)
WTDB*(item number)
SABRE TICKET RECORD
Original ticket in the Sabre ticket INV:0003345 CUST:011234 PNR:KTGRGU
TKT:0017879182251 ISSUED:24APR2010BOS PCC:2XX1 IATA:96188116
image database now displays NAME:ROMITO/ANTHONY MR
EXCH in the Status column. FOP:VIXXXXXXXXXXXX1111*XXXX/12345 M
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 AA 4389 N 15JUL BOSJFK 205P OK NHX14E2C EXCH
2 AA 236 N 15JUL JFKFCO 515P OK NHX14E2C EXCH
3 AA 235 N 25JUL FCOJFK 1000A OK NHW14E2C EXCH
4 AA 4388 N 25JUL JFKBOS 340P OK NHW14E2C EXCH
(Partial Display)
WTDB*3«(new ticket)
New ticket in the Sabre ticket SABRE TICKET RECORD
image database displays OPEN in INV:0003443 CUST:011234 PNR:KTGRGU
TKT:0017879182252 ISSUED:24MAY2010BOS PCC:2XX1 IATA:96188116
the Status column NAME:ROMITO/ANTHONY MR
FOP:VIXXXXXXXXXXXX1111*XXXX/54321 M
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 AA 4389 N 14JUL BOSJFK 205P OK NHX14E2C OPEN
2 AA 236 N 14JUL JFKFCO 515P OK NHX14E2C OPEN
3 AA 235 N 25JUL FCOJFK 1000A OK NHW14E2C OPEN
4 AA 4388 N 25JUL JFKBOS 340P OK NHW14E2C OPEN

FARE USD1064.00 TAX 32.20US TAX 7.50AY TAX 2.80EX

TAX 10.40IT TAX 2.50VT TAX 6.20HB
TAX 0.90MJ TAX 5.50YC TAX 7.00XY
TAX 5.00XA TAX 13.50XF
TOTAL USD1157.50

The original ticket number and
the coupon numbers exchanged
Date and place of original issue,
and the form of payment for the
additional collection exchange
COMM: .00
NONREF/CHG FEE APPLIES/NO VALUE AFTER FLT TIME
BOS AA X/NYC AA ROM Q160.00M357.00NHX14E2C AA X/NYC Q160.00AA B
OS M387.00NHW14E2C NUC1064.00END ROE1.00 XFBOS4.5JFK4.5JFK4.5 A
/C250.00
EXCH TKT:0017879182251/1234
ISSUED AT:24APR10BOS FEF:VIXXXXXXXXXXXX1111
IATA:96188116

Process a Full Exchange ARC/BSP Canada Bermuda Refunds and Exchanges quick reference Page 5 of 8
 EXCHANGE STEP RESPONSE

You may also display the carrier’s electronic WETR*2«(original ticket)

ELECTRONIC TICKET RECORD
ticket record of the original and new tickets: INV:0003443 CUST:011234 PNR:KTGRGU
TKT:0017879182252 ISSUED:24APR10 PCC:2XX1 IATA:96188116
WETR*(item number) NAME:ROMITO/ANTHONY MR
Original ticket in the carrier’s FOP: VIXXXXXXXXXXXX1111*XXXX /54321 M
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
electronic ticket database now 1 AA 4389 N 15JUL BOSJFK 1405 OK NHX14E2C EXCH
displays EXCH in the Status 2 AA 236 N 15JUL JFKFCO 1715 OK NHX14E2C EXCH
3 AA 235 N 25JUL FCOJFK 1000 OK NHW14E2C EXCH
column 4 AA 4388 N 25JUL JFKBOS 1540 OK NHW14E2C EXCH

NONREF/CHG FEE APPLIES/NO VALUE AFTER FLT TIME

FARE USD1064.00 TAX 32.20US TAX 5.50YC TAX 7.00XY
TAX 5.00XA TAX 7.50AY TAX 2.80EX
TAX 10.40IT TAX 2.50VT TAX 6.20HB
For participating carriers, the TAX .90MJ TAX 13.50XF
display also contains a settlement BOS AA X/NYC AA ROM Q160.00M357.00NHX14E2C AA X/NYC Q160.00AA B
OS M387.00NHW14E2C NUC1064.00END ROE1.00 XFBOS4.5JFK4.5JFK4.5
authorization number
SETTLEMENT AUTHORIZATION: 2207577152489

New ticket displays OPEN in the WETR*3«(new ticket)

ELECTRONIC TICKET RECORD
Status column and: INV:0003443 CUST:011234 PNR:KTGRGU
TKT:0017879182252 ISSUED:24MAY10 PCC:2XX1 IATA:96188116
NAME:ROMITO/ANTHONY MR
FOP: VIXXXXXXXXXXXX1111*XXXX /54321 M
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 AA 4389 N 14JUL BOSJFK 1405 OK NHX14E2C OPEN
2 AA 236 N 14JUL JFKFCO 1715 OK NHX14E2C OPEN
3 AA 235 N 25JUL FCOJFK 1000 OK NHW14E2C OPEN
4 AA 4388 N 25JUL JFKBOS 1540 OK NHW14E2C OPEN

NONREF/CHG FEE APPLIES/NO VALUE AFTER FLT TIME

FARE USD1064.00 TAX 32.20US TAX 5.50YC TAX 7.00XY
TAX 5.00XA TAX 7.50AY TAX 2.80EX
TAX 10.40IT TAX 2.50VT TAX 6.20HB
TAX .90MJ TAX 13.50XF
TOTAL USD1157.50

The original ticket number, date BOS AA X/NYC AA ROM Q160.00M357.00NHX14E2C AA X/NYC Q160.00AA B
OS M387.00NHW14E2C NUC1064.00END ROE1.00 XFBOS4.5JFK4.5JFK4.5
and place of original issue and
the original form of payment ORIGINAL ISSUE: 0017879182251 24MAY10BOS
ORIGINAL FOP: VIXXXXXXXXXXXX1111*XXXX
The original ticket number, the EXCHANGE TKT: 0017879182251 1234
coupon numbers exchanged ADD COLLECT AMOUNT: 250.00
and the add collect amount
7. Display the accounting lines (*PAC) *PAC«
ACCOUNTING DATA
The original ticket accounting line 1. AA‡7879182251/ 0.00/ 1064.00/ 93.50/ONE/CCVIXXXXXXX
remains in the PNR unless you delete XXXXX1111 1.1ROMITO ANTHONY MR/1/F
it 2. AA‡7879182252/ .00/ 250.00/ 0.00/ONE/CCVIXXXXXXX
XXXXX1111 1.1ROMITO ANTHONY MR/1/F/E-0017879182251/1234
The new ticket accounting line displays
with the additional collection base and
tax amounts
The /E indicating an exchange followed
by the original ticket number and the
flight coupons you exchanged
Note: Depending on your agency’s accounting and invoicing procedures:

You may delete the original ticket accounting line and issue the invoice with the new ticket accounting line only (DIN or DIN¥DP)
Or you may keep the original ticket accounting line in the PNR and accounting line select (DIN¥A2¥DP) the new ticket
accounting line to issue the invoice.

Process a Full Exchange ARC/BSP Canada Bermuda Refunds and Exchanges quick reference Page 6 of 8
 PRICE QUOTE REISSUE RECORD (PQR)

When you complete the exchange process, the system creates a Price Quote Reissue (PQR) record. This PQR record contains all of
the information used to process the exchange.

Display Price Quote Record Summary *PQS

The PQ Summary displays all PQ and *PQS«

PQR records; the system numbers PRICE QUOTE RECORD - SUMMARY BY NAME NUMBER
each record sequentially
RETAINED FARE
The PQR record amount is the new NAME PQ TYPE TKT DES CREATED TKT TTL
1.1 1 24MAY USD 1157.50
ticket total amount, not the
exchange amount (enter *PQR to RETAINED REISSUE
NAME PQR TYPE TKT DES TYPE CREATED NEW TKT TTL STAT
view the exchange amount)
1.1 2 EXCH A/C 24MAY USD 1157.50 T
The type of exchange displays
on the second line HISTORICAL DATA EXISTS - *PQH
T in the Status column indicates
you have ticketed the PQR
Display the Price Quote Reissue (PQR) *PQR or *PQR(record number)
record details *PQR2«
PQR - REISSUE DETAILS
The PQR contains: PQR 2 WFR0017879182251‡PQ1
The entry you used to begin the
ROMITO/ANTHONY EXCH TKT 0017879182251 TTL USD 1157.50
exchange A/C, FEES TTL USD 250.00
The original ticket number and BASE FARE TAXES TOTAL
amount USD1064.00 93.50XT USD1157.50
XT 32.20US 5.50YC 7.00XY 5.00XA
The type of exchange (in this 7.50AY 2.80EX 10.40IT 2.50VT
example, A/C for additional 6.20HB 0.90MJ 13.50XF
ADT-01 NHX14E2C NHW14E2C
collection) and the exchange BOS AA X/NYC AA ROM Q160.00M357.00NHX14E2C AA X/NYC Q160.00A
amount A BOS M387.00NHW14E2C NUC1064.00END ROE1.00 XFBOS4.5JFK4.5JF
K4.5
The fare/tax breakdown and the NONREF/CHG FEE APPLIES/NO VALUE AFTER FLT TIME
01 O BOS AA 4389N 14JUL 205P NHX14E2C 14JUL14JUL
new ticket total
02 X JFK AA 236N 14JUL 515P NHX14E2C 14JUL14JUL
The new itinerary 03 O FCO AA 235N 25JUL 1000A NHW14E2C 25JUL25JUL
04 X JFK AA 4388N 25JUL 340P NHW14E2C 25JUL25JUL
The change fee when entered on BOS
the Comparison Summary screen
CHANGE FEE 250.00
The commission COMM AMT 0.00
VALIDATING CARRIER-AA
The validating carrier FOP CCVIXXXXXXXXXXXX1111
2XX1 2XX1 *AKP 1328/24MAY PRICE-SYS
The form of payment for the
additional collection

Process a Full Exchange ARC/BSP Canada Bermuda Refunds and Exchanges quick reference Page 7 of 8
 Issue a ticket using a Price Quote Reissue W¥PQR(Price Quote Reissue record number)
record (after you select RETAIN in the mask W¥PQR4
and now want to issue the ticket).

Display Price Quote Reissue (PQR) record *PQRH

history

Delete all PQR records PQRD-ALL

Delete a specific PQR record PQRD(PQR record number)(/ or -)(PQR record number)
PQRD1 PQRD1/3 PQRD1-5

Delete a PQR record by name number PQRD(PQR record number)N(name number)

PQRDN2.1

Security Restrictions for Ticketing a Retained PQR

Non-branch locations are prohibited from displaying or ticketing a retained PQR.

If the agent issuing the ticket does not reside in the same country, or the same Canadian province as the agent who
retained the PQR, the ticketing agent cannot issue the ticket from the retained PQR. They receive this error response:
RETAINED PQR LOCATION DOES NOT MATCH TICKETING LOCATION
This ensures that the price the system has returned and calculated based on a particular country as the point of sale is not
issued in a different point of sale. If a ticket does need to be issued in a different country then a new PQR must be
retained.

ADDITIONAL REFERENCES

Additional quick references and interactive tutorials are available on the Web at http://eservices.sabre.com/ under the Training
menu. You may also find additional information in the Format FinderSM help system. Use these keyword combinations or formats in
your Search request:

Refunds and Exchanges Full Exchange

Process a Full Exchange ARC/BSP Canada Bermuda Refunds and Exchanges quick reference Page 8 of 8

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