MEDICAL

PLAN

MEMBERSHIP GUIDE
EMPLOYEES ON INTERNATIONAL ASSIGNMENT
Caroil
Assistance Technique International
 EUROPE

Henner-GMC
YOUR CONTACTS
UG 10
14 boulevard du Général Leclerc
CS 20058
92527 Neuilly-sur-Seine Cedex
FRANCE
Tel: +33 1 55 62 52 10
Fax: +33 1 53 25 22 72
E-mail: ug10@henner.com
ASIA
Henner-GMC
Asia Pacific Pte Ltd
137 Telok Ayer Street
#07-01/02/03
SINGAPORE 068602
Tel: +65 6887 2488
Fax: +65 6849 4092
E-mail ug32@henner.com

AMERICAS

Henner, Inc.
2424 North Federal Hwy
Suite #314
Boca Raton, Florida 33431- USA
Phone: +1 561 322 4254
Fax: +1 561 368 5972 
E-mail: ug28@henner.com
AFRICA 

Henner-GMC
11, rue Ibn El Jazzar
1002 Tunis –TUNISIE
Phone: +216 711 134 51
Fax: +216 71 71 286 497
mail: ug13@henner.com

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 CONTENTS
GLOSSARY .......................................................................................................... 4
1. BENEFITS PROVIDED BY YOUR INSURANCE POLICY ...................................... 5
ELIGIBILITY FOR COVERAGE ............................................................................ 5
DURATION OF COVERAGE ............................................................................... 6
EXTENT OF COVERAGE .................................................................................... 6
AMOUNT AND DETAIL OF BENEFITS ............................................................. 8
EXCLUSIONS .................................................................................................... 10

2. THE REIMBURSEMENT OF YOUR MEDICAL EXPENSES ................................ 11

CLAIM SUBMISSION ........................................................................................ 11
THE PRIOR AGREEMENT PROCEDURE ........................................................ 14
HOW TO APPLY FOR PRIOR AGREEMENT ................................................... 14
WHAT TO DO IN THE EVENT OF HOSPITALIZATION? ............................... 15

3. THE SERVICES OF HENNER ............................................................................... 16

THE HENNER INSURANCE CARD .................................................................. 15
THE WEBSITE WWW.HENNER.COM ............................................................. 17
THE HENNER MEDICAL NETWORK .............................................................. 18

ADDITIONAL INFORMATION .......................................................................... 19

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GLOSSARY

4
 1 BENEFITS PROVIDED BY YOUR INSURANCE POLICY

 ,


5
 EFFECTIVE
DATE:
01/01/2019

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
–

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 OGUK

An application for prior agreement is mandatory before undergoing certain treatments

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 2 THE REIMBURSEMENT OF YOUR MEDICAL EXPENSES

Reimbursement requests must be submitted within

12 months of treatment, except in cases of force
majeure, or they will be considered void.
YOU
KNOW?
DID

 

 







 


IMPORTANT

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 By e-claiming via our web site
www.henner.com The service is available on our website
www.henner.com.
Log on using your internet ID
Click on « COMPLETE a claim form online » and
proceed as follows:




The amount of your invoice must not exceed

€500.
For all claims which exceed €500, you have to
send us the original by mail.

By Mail 1–

3-

4–

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 ?
The prior agreement procedure is mandatory for certain treatments.
DID
YOU
KNOW
The purpose of the Prior agreement application is to facilitate, whenever
necessary, the direct contact between our advising physicians and your
attending physician, and to enable information exchange regarding the
following aspects: In the case of a medical
emergency, treatments are

never subject to the prior
 agreement procedure





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 Henner Medical Department

HENNER provides beneficiaries with direct payment facilities in the case of hospitalisation (including
childbirth).




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

HENNER will immediately send the guarantee of

direct payment to the healthcare facility

A copy will be sent to your personal email address registered in our database.

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 3 THE SERVICES OF HENNER

This card remains valid throughout

 your international assignment even
if you move to a different country.

 If you lose your card, contact us so

that a new card can be issued and
sent to you as soon as possible.


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HEALTH INSURANCE MEMBERSHIP CARD Member: Please submit all reimbursement request s to your
CARTE D’ASSURANCE MEDICALE Henner-GMC Client Services Team

 For all information on our medical network please consult the website on the front
Henner - Team 18 - 14 boulevard du Général Leclerc, CS of your card
20058, 92527 Neuilly-sur-Seine Cedex - FRANCE  To benefit from the direct settlement of medical services in the rest of the world
call your Client Services Team at the number on the front of your card 4
FIRST NAME LAST NAME
XXXXXXX
Date of birth: Day Month Year
1 ID number: 2621299122080 Providers in USA & Canada:
2 Internet ID: 1842807
Valid from: Day Month Year  To benefit from the direct settlement of medical services in the USA & Canada
call the toll-free number at 1-866-936-1225 or from outside the USA & Canada
Client Services Team: 10 call +1-305-459-4856 – Fax +1-305-530-0766
Phone: +33(0)1 XX XX XX XX  To confirm eligibility and benefits and obtain prior authorization
3 Fax: +33(0)1 XX XX XX XX call the toll-free number at 1-866-936-1225 or local: 305-459-4856
E-mail: ug10@henner.com  Providers, please submit claims to:
Web site: www.henner.com Olympus/Aetna Passport – 777 Brickell Avenue – Suite # 410 – Miami – FL33131 5

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 As a first time user :

 your login: 1-
2-
 your password:

3-

4-

 Create  Update your personal details:

 Access your reimbursement statements of the last  View and download:

two years

 Find the address and telephone number of your

Client Services Unit


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 


! PLEASE NOTE
The number of healthcare providers and countries covered
is constantly growing.
Visit the website www.henner.com regularly to see the
updated list of providers.

 Hospitals,
 Doctors and other health providers,
 Pharmacies with the CVS/Caremark network

Find the Olympus healthcare providers on:

www.omhc.com 18
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