Use desktop capture software and audio recording to demonstrate to your instructor that you have

accomplished all the tasks above and capture video and audio. This is crucial because this is how you
will be marked.

Hint: Press the Windows key + G at the same time to open the Game Bar dialog to use Windows 10’s
built-in screen recording ability

Complete this demonstration in a video/audio recording and place the file in a cloud storage
location (e.g. one drive, dropbox, etc.) and submit a link to the file in the comment box for
grading (Please make sure you give permission to anyone with the link).

Submission Options

- Upload directly to the Moodle portal

- Upload to your Willis College OneDrive account and share a link
- Upload to other cloud platforms – google drive, YouTube, and so on. And share a link to view

Video Recorder Options (Examples)

- Windows XBOX game bar recorder (Windows Key and G) – this will capture whatever window
you are on and not your entire screen.
- 3rd party applications such as:
o Screenpal screen recorder – max at 15mins; so you will have to completed video in parts
if using this
 https://screenpal.com/screen-recorder

o OBS Studio - https://obsproject.com/ {open source}

o EaseUS RecExperts – No time limit to recording

https://down.easeus.com/product/recexperts?ref=https%3A%2F%2Frecorder.easeus.co
m%2Fscreen-recording-tips%2Fscreen-recorders-free-download.html

o Camtasia
o Movavi
o Allavsoft and so on
In this project, you are required to have a completely functioning Spiceworks help desk environment
that has the following features:

1) help desk user portal,

2) help desk ticketing system,
3) inventory tool, and
4) connectivity monitoring tool.

Please use virtual machines to demonstrate this project if you have concerns showing personal
information about any of your computer.

The Task below lists specific requirements that your project must include.

Sub-Task 1
 Deploy a functioning ticketing system.
 Create a Helpdesk Tech for your ticketing system

Organization Name: xxxxxx

Organization Domain: xxxxxx

Accounts Needed: 2
 1 for the Creator who will also be the Administrator
 Email: Admin Email – this will also be the email you have used to create the
account / the creator’s / owner’s email is automatically an Administrator
 1 for the help desk technician (Role: Technician)
 Email: Technician’s email

Sub-Task 2
 Deploy a functioning user portal
 Have a user create a helpdesk ticket using the user portal
 Have a different user create a help desk ticket using an email

Accounts Needed: 2
 1 for the user who will submit a ticket via the user portal
 User’s Email: Web Portal User’s email

 1 for the user who will submit a ticket via email

 User’s Email: xxxx
 <please change your own template, this is just an example>
Web Portal User Issue Sample Template Email User Issue Sample Template
Hello Help Desk Team, Hello Help Desk Team,

I am having issues with my laptop screen. The

I need help installing a required application
laptop screen keeps flickering at intervals and
called xxxx on my system.
I have to constantly power it off via the power
button, wait for some time and power it back
Kindly help with this.
on before I am able to use it.

Please assist with this as it is hindering me Thank you.

from completing a project whose deadline is
fast approaching.

Thank you.

Sub-Task 3
 Have the helpdesk administrator assign the ticket to the helpdesk tech

>>> The two tickets created will be assigned to the help desk technician by the help desk
administrator

Sub-Task 4
 Have the administrator create a new ticket from inside the portal and assign it to the Tech

<please change your own template, this is just an example>

Sample Template
Hello Tom,

Please generate a report of all high severity cases the team has received in the last 7 days.

Thank you.

Total Ticket Count assigned to technician from Sub-Task 3 and 4 = 3

Sub-Task 5
 Resolve all tickets and report the solution back to the end user.

Technician to resolve all three (3) tickets and all users should receive the update = 3

Sub-Task 6 – Inventory Management (reworded for clarity)

 Deploy a functioning Inventory Management system and install a scanning agent on the main
device
 Deploy a collection agent to at least one other device in your inventory.
 Discover all two devices (local and remote computer) using the inventory management system.
 Show the storage and memory on the two devices in your inventory.
 Generate an asset report spreadsheet and show its contents.

Sub-Task 7 – Connectivity Dashboard

 Deploy a functioning connectivity dashboard.
 Configure monitoring for DNS, internet and three other items. These items could be devices on
your network, websites on the internet, or anything else you can get working - be creative.
 Configure alerting so that you will receive email if connectivity losses occur.
 Cause a connectivity alert to occur and show the email that you received.

Examples:

Test URLs/ IP / Application

Public DNS = 1.1.1.1 – ICMP || Willis College = www.williscollege.com – HTTP
Local Host = 127.0.0.1 – ICMP || Youtube = www.youtube.com – HTTP

Failure:
Local Host = 127.0.0.1:8301 – HTTP || Public DNS = 1.1.1.1a – ICMP (the a added after the 1 is what
we make it fail, pinging 1.1.1.1a will fail).