RESTAURANT PARTNER ENROLMENT FORM (“FORM”) FOR FOOD ORDERING

AND DELIVERY SERVICES

Effective Date: 2024-03-25 15:03:37

Restaurant Name: As set out in Annexure A
Restaurant's Business Address: Suryasen colony block e, upendranath sarani, siliguri, pin 734007, Siliguri
Legal Entity Name ("Restaurant Partner"): SARASWATI ROY SEN
Communication Address: Suryasen colony black e, upendranath sarani, bhaktinagar, ward no 34, pin 734007
Contact Person: SARASWATI ROY SEN
Phone: 9635472130 Email Id: Saraswatiroysen491@gmail.com
I. Services: The Restaurant Partner has decided to avail Services from Zomato, including the following:

● Order placement and catalog hosting services: Zomato provides the Order placement mechanism for the
Customers to place Orders with the Restaurant Partners on a real time basis and helps with listing of the menu and
price lists as provided by the Restaurant Partners.
● Demand generation and marketing: Zomato helps bring new Customers to Restaurant Partners every day. This is
done through targeted marketing, enabling appropriate discovery and creating a seamless food ordering experience.
● Logistics Services: Zomato creates competitive earning opportunities for Delivery Partners, which ensures a high
quality and reliable delivery ecosystem for delivering Restaurant Partner's Orders.
● Support for Customers, Restaurants and Delivery Partners: Customers, Restaurant Partners, and Delivery
Partners all have unique needs that often need addressing immediately. Zomato has a team working 24*7/365 ready to
help solve any issues, so that the Customers, Restaurants and Delivery Partners experience is seamless.
● Technology infrastructure: Zomato builds and supports products for Customers, Restaurants and Delivery Partners
including payment infrastructure which requires high quality talent and investments.

II. Charges: For the Services above, the Restaurant Partner shall be liable to pay Zomato, applicable charges as may be
communicated to the Restaurant Partner, from time to time, including as set out under Annexure A and the Terms (defined
below). Such charges and other amounts shall be subject to applicable taxes.
III. Payment Settlement Process: Zomato shall transfer, the Order Value received, to the Restaurant Partner after
deduction of Charges, on a weekly basis. The payment settlement day for Orders serviced from Monday to Sunday shall be on
or before Thursday of the following week. If the payment settlement day falls on a bank holiday it shall be the following
working day.
IV. Additional Terms:

1. Since the Restaurant Partner has availed Logistics Services, it agrees not to charge delivery charges from
Customers.
2. The Restaurant Partner agrees not to charge the Customer for anything other than food, beverages, and
packaging charges on the Platform.
3. The Restaurant Partner will at all times maintain equal or lower prices for all its products offered to the
Customers via the Platform as against the prices through its direct channels including dine-in, takeaway or
delivery from its own Restaurant or franchise locations or its other channels like websites/apps etc. For the
purpose of clarity, pricing of products shall include pricing of food and beverage items, charges for packaging,
etc. In case special portion sizes are created for the Platform, the Restaurant Partner shall maintain
proportionate or lower pricing for such portion sizes for the Platform, compared to portion sizes on its own
channel(s).
4. The Restaurant Partner will desist from directly or indirectly, sending any marketing material, including flyers,
brochures, etc., to Customers with the Orders placed via the Platform, containing commercial offers such as
discounts to Customers and/or text, images, statement or content which directly or indirectly discourages the
Customers from placing orders with the Zomato platform.
5. This Form forms an integral part of the Terms and Conditions for Food Ordering and Delivery Services
available at https://www.zomato.com/policies/online-ordering (“Terms”). This Form (along with its annexures)
and the Terms constitute a legally binding contract between the Parties.

Executed on behalf of the Restaurant Partner by its

Authorized Signatory:
Signatory email: Saraswatiroysen491@gmail.com
Signed at: 25th March 2024, 03:12 pm
Signed with IP: 2401:4900:382a:1454:e52e:6ed6:6b06:d1d9 Signature

ZOMATO LIMITED
Registered Address: 7th Floor, Godrej Genesis, Plot No. XI, Block EP and GP, Sector - V, Salt Lake City, Bidhannagar, Kolkata - 700091
CIN: L93030DL2010PLC198141

Restaurant Name (Res ID): Tasty bites (21131550)
Locality: Dabgram
Description
Service Fee
Payment Mechanism Fee
Charges for Orders requiring
support1
Charges for Restaurant
Partner rejected Orders2
Charges for Price Disparity 3
Charges for discouraged
practices and offers 4
Executed on behalf of the Restaurant Partner by its
Authorized Signatory:
Signatory email: Saraswatiroysen491@gmail.com
Signed at: 25th March 2024, 03:12 pm
Signed with IP: 2401:4900:382a:1454:e52e:6ed6:6b06:d1d9
ZOMATO LIMITED
Registered Address: 7th Floor, Godrej Genesis, Plot No. XI, Block EP and GP, Sector - V, Salt Lake City, Bidhannagar, Kolkata - 700091
CIN: L93030DL2010PLC198141
Annexure A
Charges and other
Amounts Payable
● 0 % service fee for first
30 days.
● Base service fee = 14 %
of Net Sales per Order
(after 30 days)
● Fulfilment fee = ₹ 14
/km per order (after 30
days)
1.84 % of Order Value
If Orders requiring support
exceed more than 5% of
weekly Order volume: INR
10.00 per Order for all Orders
requiring support
● If weekly Restaurant
Partner rejected Orders
exceed more than 0.5%
of weekly Order volume:
10% of the Net Order
Value of all Restaurant
Partner rejected Orders,
for the relevant
week(s).
● If weekly Restaurant
Partner rejected Orders
exceed more than 2%
of weekly Order volume
: 25% of the Net Order
Value of all Restaurant
Partner rejected Orders,
for the relevant
week(s).
Three (3) times the
differential amount, for each
Order
An amount of up to INR
1,00,000, for each
contravention. For repeated
contraventions, INR 1,00,000
and/or suspension or
termination of Services.
Effective from
2024-03-25 15:03:37
2024-03-25 15:03:37
2024-03-25 15:03:37
2024-03-25 15:03:37
Date on which the difference
in price of the product(s) is
introduced to the Platform,
until the disparity in prices is
corrected by the Restaurant
Partner.
2024-03-25 15:03:37
Signature
Remarks
For new onboarded
restaurants, Service Fee will
be effective from the time of
going live on the platform.
Exception for new
Restaurant for two (2) weeks
from the Effective Date. The
Restaurant Partner agrees
that this amount will be
deducted from its ongoing
payouts.
Exception for new
Restaurant for two (2) weeks
from the Effective Date. The
Restaurant Partner agrees
that this amount will be
deducted from its ongoing
payouts.
Zomato may use various
means including but not
limited to customer
complaints and mystery
shopping to identify price
disparity between a
Restaurant’s offline (dine-in)
menu prices, and the prices
on the Platform. The
Restaurant Partner agrees
that this amount will be
deducted from its ongoing
payouts.
The Restaurant Partner
agrees that this amount will
be deducted from its
ongoing payouts.
 1. Orders requiring support: Orders where support teams extend additional support to mitigate customer escalations for
reasons attributable to the Restaurant Partner including but not limited to, delay in accepting or handing over the
Order(s), poor quality food, missing or incorrect item, poor quality packaging, etc.
2. Restaurant Partner rejected Orders: Orders which are not accepted (i.e., on account of rejection or inaction resulting
in time-out) by the Restaurant Partner or accepted but not fulfilled by the Restaurant Partner.
3. Price Disparity:The Restaurant Partner will at all times maintain equal or lower prices for all its products offered to the
Customers via the Platform as against the prices through its direct channels including dine-in, takeaway or delivery from
its own Restaurant or franchise locations or its other channels like websites/apps etc. For the purpose of clarity, pricing of
products shall include pricing of food and beverage items, charges for packaging, etc. In case special portion sizes are
created for the Platform, the Restaurant Partner shall maintain proportionate or lower pricing for such portion sizes for
the Platform, compared to portion sizes on its own channel(s).
4. Discouraged practices and offers:The Restaurant Partner will desist from directly or indirectly, sending any
marketing material, including flyers, brochures, etc., to Customers with the Orders placed via the Platform, containing
commercial offers such as discounts to Customers and/or text, images, statement or content which directly or indirectly
discourages the Customers from placing orders with the Zomato platform.

Zomato may from time to time revise the above mentioned Charges with prior intimation to the Restaurant Partner in
accordance with the Terms.

Annexure B
Bank Details

Beneficiary name Bank name Account number IFSC Account type

SARASWATIROYSEN Bank of Baroda 68608100000878 BARB0DBSILI SAVING

I/We hereby certify that the details provided above are correct, that the bank account is an account legally opened and
maintained by me/our organization, and that I/we shall be liable to the maximum extent possible under applicable law in the
event any details provided above are found to be incorrect.

Executed on behalf of the Restaurant Partner by its

Authorized Signatory:
Signatory email: Saraswatiroysen491@gmail.com
Signed at: 25th March 2024, 03:12 pm
Signed with IP: 2401:4900:382a:1454:e52e:6ed6:6b06:d1d9 Signature

ZOMATO LIMITED
Registered Address: 7th Floor, Godrej Genesis, Plot No. XI, Block EP and GP, Sector - V, Salt Lake City, Bidhannagar, Kolkata - 700091
CIN: L93030DL2010PLC198141

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