ELEMENTARY BUSINESS ENGLISH

Session 3
UNIT 1: Products and Services USEFULNESS

Lesson 1
This topic can help you be prepared to share simple information with
Specific achievement foreign people you can meet at conferences and transnational
By the end of the lesson, the companies.
students will be able to talk about
company types and activities, say
numbers and book and order by
phone using the present simple
tense and vocabulary.
CJ is a Korean company with different business areas. Match these business areas to the pictures below.

A B

1) Bio Pharma

2) Home Shopping and Logistics

3) Food and Food Service

C D
4) Entertainment and Media
Now match these business areas to the descriptions on the right. Then, listen and underline the correct verb
in italics. (Track 2.4)
A. ______________: we produce / produces sugar and cooking oil. The company have /
has restaurants, cafes. and food shops. lt provide / provides meals for restaurants,
1) Bio Pharma schools and hospitals.
2) Home Shopping and Logistics
B: We export / exports medicines to countries around the world. And we develop /
3) Food and Food Service develops new biotechnological products.

4) Entertainment and Media C: The company produce / produces films for the Korean market and abroad. We import
/ imports films from foreign production companies ... and we have / has eight cable
TV channels ... and a chain of cinemas.

D: We provide / provides a home shopping service. We have / has a logistics centre.

It provide / provides transport and delivery services.
The verbs above are in the present simple tense. We use this tense for general facts. We add –s or –es to the
verb after:
1) I / you / we / they 2) he / she / it
Work with a partner. Name a company from a business area in 1. Use the words in italics to talk about the
company.
Example: Canal Plus is a media company lt produces films for the European market.
Listen and complete these questions and answers. (Track 2.5).

1 A: ________ _________ export these products?

B: Yes, we __________.
2 A: ________ the ________ import films too?
B: Yes, ________ ________.
3 A: ________ CJ provide financial services?
B: No, it ________ provide financial services.
4 A: ________ you ________ medicines?
B: No, ________ ________ . We export medicines.

Complete these rules on the present simple tense.

1. Make questions with the words __________ and __________.

2. Make negative sentences with the words_________ and ________.
3. Make positive short answers with Yes, he _________ / Yes. I _______.
4. Make negative short answers with No, she __________ / No, we _________.
Work with a partner. Ask and answer questions using the prompts below.
Example: A: Do you work for an Italian company?
• … you work for ... ?
B: No, l don't. l work for a Brazilian company.
• ... your company export / import ... ?
• ... your company produce / provide ?
• ... your company develop / deliver ?
• ... you have ... ?
• ... your department employ ... ?
• ... your customers buy ... ?
Practically speaking – How to say numbers
1 Can you say these numbers?
a) 0778456365 b) $45.60 c) TOTAL = 1,300 d) Start: 2001
Now, listen and check. (Track 2.6).

Work with a partner. Answer these questions with numbers.

1. What year is it?
2. What's your office telephone number and your mobile number?
3. What's the number of employees in your company?
4. What's the price of your company's main productor service?
Business communication – Booking and ordering by phone
Do you order products and services by telephone? What do you order?
A customer phones a restaurant. Who asks for 1-6?
Listen and write C (customer) or R (restaurant manager)?
1 a private room _C_ 4 a special price ___
2 a name ___ 5 to confirm by email ___
3 the prices of set meals ___ 6 an email address ___

Listen again and complete these questions with verbs from the list.
book give confirm spell have (x2} repeat speak tell
1. Can I book a private room ... ?
2. Can you ________ me your name, please?
3. Can you ________ me the prices?
4. Can you ________ that, please?
5. Can I ________ a special price?
6. Can you ________ my booking by email?
7. Can I ________ your email address, please?
8. Can you ________ more slowly?
9. Can you ________ Hori?
Business communication – Booking and ordering by phone
Do you order products and services by telephone? What do you order?
A customer phones a restaurant. Who asks for 1-6? Listen and write C
(customer) or R (restaurant manager)?
1 a private room _C_ 4 a special price ___
2 a name ___ 5 to confirm by email ___
3 the prices of set meals ___ 6 an email address ___
Listen again and complete these questions with verbs from the list.
book give confirm spell have (x2} repeat speak tell
1. Can I book a private room ... ?
2. Can you ________ me your name, please?
3. Can you ________ me the prices?
4. Can you ________ that, please?
5. Can I ________ a special price?
6. Can you ________ my booking by email?
7. Can I ________ your email address, please?
8. Can you ________ more slowly?
9. Can you ________ Hori?
Work with a partner. Take turns to ask and answer the questions.
Work with a partner. Make this conversation more polite, then practise it.

A: I want to order some mobile phones. Requesting

B: What's the product code? • Can I book / order ... ?
A: DFK 1678 Asking for information
• Can you give me _____?
B: Slow down!
• Can you tell me _____?
A: DFK 1678. • Can you confirm _____?
B: OK. Responding
A: I want delivery next week. • Yes, of course.
B: We don't have them in stock. • Sure.
A: Send them as soon as possible. • Yes, we do.
B: I want confirmation by email. • I’m sorry, but we don't _____
A: What's your email address? Asking for repetition and
B: info@bcom.biz. spelling
• Can you repeat that?
A: Spell it.
• Can you say that again?
B: info@bcom.biz • Can you speak more slowly?
A: Goodbye. • Can you spell that?

Work with a partner. Student A, turn to File 05 on page 104. Student B, turn to File 31 on page 110..
UNIT 1: Products and Services Let’s remember:
Lesson 1
Answer these questions:
Specific achievement
By the end of the lesson, the 1. What does a food and food service business do?
students will be able to talk about 2. Talk about a company
company types and activities, say
numbers and book and order by
3. What’s the price of a mobile phone?
phone using the present simple
tense and vocabulary. • What parts of the class were difficult?

• What parts of the class were easy?

Thank you!