 WARM-UP ~ PRESENTING POPULAR SERVICES

List the typical charges on a bill sent to a 3 customer.

Below is a list of Services on 3.

Work with a partner.

Which services are the most popular?

1.

2.

3.

Do they have any special features?

1.

2.

3.
 PRACTICE EXERCISE: DESCRIBING BENEFITS
Look at the picture of the Motorola V975 and read the product description.

Work with a partner. Describe the benefits of these special features.

1. General Packet Radio Service - ____________________________________________________

2. Tri-band GSM capability - _________________________________________________________.
3. Supports POP3 amd IMAP4 email protocol - _________________________________________
4. Video calling - ____________________________________________________________________
5. Triangle key___________________________________________________________________

What are some of the special features of 3 services?

__________________________________________________________________________________

___________________________________________________________________________________

____________________________________________________________________________________
 PRACTICE EXERCISE:

 LISTENING SKILLS: (High Season Unit 6 Part 2)

Look at the list below, then listen to three dialogues involving money which take place in a hotel. Each
dialogue is about one of the following situations. Write the number of the dialogue by the situation you
hear.

1. paying the bill in a restaurant _______

2. buying goods from a hotel shop ______
3. checking in__________
4. changing money______________
5. checking out________________
6. leaving a tip________________
Listen to the dialogues again and complete the questions below.
Dialogue 1
a. How would you like ________?
b. Could you just _________ here, please?
c. How much do you __________?
Dialogue 2
a. Would you just like to _____ it ________?
b. Can you tell me what this _______ is for?

 LISTENING SKILLS: Con’t

c. Do you _______ Visa?

Dialogue 3
a. Can you tell me what the _______ is?
b. Cash or _________?
c. Is _________ charged on that?

Match these figures with the spoken sentences that follow.

1. $2,216
2. $US1.00 = $7.78
3. $100 bill
4. 4 x $4.25 = $17
5. $100 – 10% = $90

a. One hundred dollars less ten per cent discount is ninety dollars.
b. The total charge for the group is two thousand, two hundred and sixteen dollars.
c. I gave you a hundred dollar bill.
d. Four times four dollars twenty five is seventeen dollars in all.
e. We’re currently exchanging at seven dollars seventy eight to the dollar.

 PRACTICE EXERCISE:
Practice reading these numbers.
1. 315 6. 60,000 10. 7.8 million 14. 90%
2. 350 7. 700,000 11. 15.15. 15. 120, 956
3. 5,500 8. 60, 676 12. 1.2 kg 16. 43-F9
4. 5, 580 9. 6,000,000 13. 15% 17. AC/6
 PRACTICE EXERCISE:
Write a figure, quantity or reference in each box of the table. Don’t let your partner see.
Your figures

1 2 3 4

5 6 7 8

Work with a partner. Tell your partner the contents of your table. Write down your partner’s figures in
the table below.
Your partner’s figures

 LANGUAGE FOCUS ~ CHECKING INFORMATION

Use these phrases to check you have the right information

Sorry, would you mind repeating that please?

The figure in box 1 is . . Was that one five, fifteen or five zero, fifty?
OK, I’ve got that.
Yes, got that.
Have you got that?
Sorry, can you say it again?

Of course, Box 1 is . . . . .
Can you read that back to me please?
 PRONUNCIATION: /f/ and /v/
How many /f/ and /v/ sounds are there when you say these numbers? Write the number.
1. 512 ____ 2. 745 _____ 3. 5 _____
4. 11.75 _____ 5. 7,474
 PRACTICE EXERCISE:
Complete this conversation using words from the box. Then listen and check.
fan van wife’s wives

A: My ______ left me.

B. Your ____ left you. How many _____ did you have?
A. One wife. And now she has left me.
B. Oh, I see, ______ with an F, not _______ with a V.
A. That’s right. Yes, she took the _____ and drove off.
B. What did she want the ______ for?
A. I said, ______, you know, a kind of vehicle.
B. Oh, I see: ______ with a V, not ________with an F!

 LANGUAGE FOCUS ~ DESCRIBING TALK PLAN OFFERS

List typical questions a customer might ask about a talk plan offer.

1. 2.

3. 4.

5. 6.

Here are some phrases you can use to tell the customer about the offer. Can you think of any others?

With a monthly service charge of $50 you have 300 minutes of free
talktime.

If you choose the $50 per month talk plan, you'll have 300 minutes of
Talktime.

You can enjoy free value-added services for 12 months.

You will need to pay license fees of $10 per month.

 TELEPHONE ROLE-PLAYS:

STUDENT A

ROLE-PLAY 1

You work for Hutchison Telecom.

1. Pick up the phone and greet the caller.

2. The caller tells you that he/she has would like to subscribe to a monthly talk plan offer.
3. Take the caller’s contact information. Ask if he/she is a new customer.
4. Ask the caller how much he/she would like to spend per month.
5. Answer the caller's questions about the plan.
6. Ask the caller for his/her credit card number and complete the transaction.
7. Thank the caller and encourage him/her to call you with any questions.

Notes: ______________________________________________________________________________

____________________________________________________________________________________

____________________________________________________________________________________

____________________________________________________________________________________

ROLE-PLAY 2

Your name is May Ling Su.

You work for Auxiliary.
Phone Hutchison Telecom and tell the representative you would like to subscribe to a monthly talk plan. You
would like to have at least 1000 basic minutes.
Ask if the plan includes value added services.
Ask how you can pay your bill.
You have a HSBC Visa card and the number is 6565 89898 001
STUDENT B
ROLE-PLAY 1

Your name is Quentin Pak.

You work for CITIC. You are a new customer and your phone number is 6765 5890.
Phone Hutchison Telecom and tell the representative you would like to subscribe to a monthly talk plan. You
would like to pay less than $100 per month.
Ask if the plan includes value added services.
Ask if there are any additional charges.
Ask how you can pay your bill.
You do not have a credit card.

ROLE-PLAY 2

You work for Hutchison Telecom.

8. Pick up the phone and greet the caller.

9. The caller tells you that he/she has would like to subscribe to a monthly talk plan offer.
10. Take the caller’s contact information. Ask if him/she is a new customer.
11. Ask the caller how much he/she would like to spend per month.
12. Answer the caller's questions about the plan.
13. Ask the caller for his/her credit card number and complete the transaction.
14. Thank the caller and encourage him/her to call you with any questions.

NOTES:___________________________________________________________________

__________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________