Reimagining D2C & E-Commerce Via

Conversational Engagements
One on one. With everyone.
We are well-capitalized and aggressively expanding to deliver on
our vision

Raised $340M in 2021 alone at Rapidly expanding our product

$1.4B valuation portfolio

Conversational Digital
Leader in RCS
commerce plugin for “storefront”
Shopify on WhatsApp

Expanded to 25 new countries

Latin Southeast Middle East

America Asia and Africa

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Products: Our market-leading platform spans across both CPaaS
and CX

Consumer Organic Paid Offline

touchpoints (Website, OTT, SMS, (App promotions, (QR codes, PR)
(entry to conversational journey) messaging apps) search ads)

Vertical specific solutions for all industries

Conversational
Conversational Conversational Conversational
solutions (CX) Marketing Commerce Support
for industry verticals
Powered by market leading chatbots and Conversational AI capabilities

CPaaS solutions RCS GIP …and other channels

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Products: Gupshup Enterprise Messaging Product Portfolio
IP
SMS Voice Email GEniE
messaging

• WhatsApp • Transactional • Outbound Dialing • Transactional • Gupshup Enterprise

• Web chat • 2-way messaging (OBD) • Promotional • Integration Engine
widget • Long or short code • Missed call IVR • Affiliate emails • Centralized
• GIP • 2FA • 2FA platform
• Google Business • Missed call • Multi-vendor
Messaging • Promotional
Messages messaging Verification integration
• RCS • Cross-promotion • Click-to-call
• Telegram campaigns • Number masking
• Link tracking • Toll-free numbers

Support dashboard Chatbots

• Enhanced productivity tools • Template and custom bots

• Advanced reporting and analytics • Advanced bot building tools and APIs
conversation
• Configurable API and integration support • Chat flows
Technology: We offer a Single API for 30+ channels along with
multiple value-added features

Single API for 30+ Advanced APIs for

Messaging Channels micro-journeys
Single API for
• SMS, WhatsApp, RCS, GBM, Telegram, • Lead Gen, Feedback, Surveys,
GIP and others
Messaging Secure Messaging

Enterprise and Partner

Opt-ins and Templates
Dashboards
• Collect consent and send • Enterprise dashboards for
messages campaigns
• Partner Dashboards for ISVs to aggregate
• Compliance with DLT and
channel-specific regulations accounts

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Creating
Delightful
Customer
Experiences With
Personalized
Engagements

Meaningful conversations
have become the key to
gaining customers’ trust and
driving conversions.

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 Messaging Apps Are Taking Over
Brand-To-Customer Communication
Increase in
2.3X user
engagement
47% Reduction in
support
calls

The numbers say it all.

Increase in
Gupshup achieved 10X read rates
outstanding results for
its customers.

SMS delivered
2X Engagement
and Retention 99% within 10
seconds

Popular messaging channels in D2C/E-Commerce Industry

WhatsApp SMS Facebook RCS Instagram GBM

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 Ensuring Quick Payment For D2C/E-Commerce With 1 CBP

Gupshup achieved
outstanding results for
95%
its 1 CBP customers Vernacular Payment
Messages Sent

50% ₹1261
Increase in Amount recovered for
Click-to-Payment ratio every ₹1 rupee spent

10.92% ₹8.20
Conversion Rate of Total Cost per
Payment Messages conversion

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 MARKETING USE CASES
Nurturing Frictionless
Product Discovery Latest Offers
Shopping Journeys
With Conversational Website Redirection Product Exploration

AI Solutions
COMMERCE USE CASES

POPULAR USE CASES Purchase Links Lead Generation

Click on the use cases to experience
them through live bots
Upsell Product Booking

Product Discovery Support

SUPPORT USE CASES
User Engagement Feedback

Live Agent Support Returns & Refunds

Order Tracking
Feedback &
Order Management
Complaint

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Visit gupshup.io today