Collelge certificate

1
Bank certificate

2
 STUDENT DECLARATION

I undersigned hereby declare that the project report entitled “STUDY ON HOME LOANS”
at Indrayani Co-op Bank Ltd. Pimpri has been completed successfully and this project
report submitted towards the partial fulfillment of the requirement for the award of the degree
of MASTER OF BUSINESS ADMINISTRATION with specialization in finance. This
project report has not been submitted to any other university or institution for award of
degree. This is my own and original work.

Place:…………………

Date:………………….

3
 ACKNOLEDGEMENT
The presentation of this project has given me the opportunity to express my gratitude to all
those who have made it possible for me to accomplish this project.

I thank INDRAYANI BANK management for giving me this opportunity to undergo a

project study program in their esteemed organization.

I am thankful to Mr. Navnath Jagtap, Manager of INDRAYANI BANK for giving an

Opportunity to do this project work.

It has privilege for me to express my sincere and profound gratitude to Director

Dr. S.G.Walke S.N.G. Institute of Management & Research. I am heartily thankful to my
guide Prof-Mr. Mahavir Shetiya who helped me for valuable guidance I am expressing my
heartily thankful to above all for their guidance. I am also thankful to all the staff members of
organization.

I am grateful to my family members my friends who have helped me directly & indirectly for
completing this project report.

Ms. Dwarka Parshuram Gawade

(MBA 2ND YEAR)

4
 CONTENTS

Chapter NO TITLE PAGE NO

COLLEGE CERTIFICATE 1

BANK CERTIFICATE 2

STUDENT'S DECLARATION 3

ACKNOWLEDGEMENT 4

I EXECUTIVE SUMMERY/ 6-7

INTRODUCTION

II OBJECTIVE OF THE STUDY 8

III RESEARCH METHODOLOGY 9-10

IV INDUSTRY PROFILE 11-12

V COMPANY PROFILE 13-15

VI LITERATURE REVIEW / 16-18

THEORETICAL BACKGROUND

VII LOAN STUDY 19-22

VIII DATA ANALYSIS & 23-29

PRESENTATION

IX PROJECT FINDINGS 31

X CONCLUSIONS 32

SUGGESTION & 33
RECOMMENDATION
BIBLIOGRAPHY 34

ANNEXURE 35-36

5
 Executive Summary
I Ms. Dwarka Parshuram Gawade, I have completed Project work is an essential part
of the partial fulfillment of the syllabus of M.B.A. (Master of Business
Administration), University Of Pune. I have prepared this project report during my
summer training at Narayangaon “STUDY ON HOME LOANS” at Indrayani
Bank Narayangaon Branch. This study has given me the real information. The
whole report is divided into dealing with different aspects of the study. As we know,
there are many banks in India, and they have a lot competition In Interest on various
loans, some bank give as possible as less interest on their loans. As per this project
subject I get a lot experience about home loans, as per all the banks Indrayani
Cooperative Bank gives moderate interest on home loan. Thus, consumers are very
essential to banks therefore we must go to find out their needs, wants and must
check out their awareness level.

6
 INTRODUCTION

1.1 INTRODUCTION:-

Retail banking has been popular segment to enter into many banks. In the retail banking,
housing sector has been most promising segment which is promising a Comprehensive
growth rate of about 30 per cent for the next five years. With the government keen on
infrastructure development and announcing various tax Sops housing loan segment has been
a tempted area for many banks to enter into housing sector can be bifurcated into organized
and unorganized segments with the unorganized segments accounting for over 75 per cent of
the housing units constructed.

During the past 4 – 5 years the housing sector increased, growing housing finance industry
has witnessed significant developments.

Housing Finance Evaluation:

Housing Development Finance Corporation (HDFC) was the first
housing finance Company to setup operations in India in 1977. After the National Housing
Bank Act, 1987, was passed NHB came into existence as a Subsidiary of the Reserve Bank of
India (RBI) to regulate housing finance companies and provide them with refinancing to
supplement their fund requirements.

Public sector banks were allowed to provide housing loans directly to retail clients only in
1988.

7
 OBJECTIVES

 To act as balancing center of finance for the primary societies in the district by providing
them with funds when they have a shortage and by serving as a clearing house for their funds
which are surplus.

 To provide capital to the affiliated societies and to perform the banking business.

 To provide a safe place for investing the reserves of primary societies.

 To provide latest banking facilities to the members.

 To develop the co-operative movement in the city and district on sound lines and to act as
friend philosopher and guide.

 To develop and extend banking facilities in rural and urban areas.

To supervise, guide and control the working of member societies

8
 RESEARCH METHODOLOGY

Research Methodology is a methodology for collecting all sorts of information & data
pertaining to the subject in question. The objective is to examine all the issues involved
conduct situational analysis. The methodology includes the overall research design, sampling
procedure & fieldwork done & finally the analysis procedure. The methodology used in the
study consistent of sample survey using both primary & secondary data. The primary data has
been collected with the help of questionnaire as well as personal observation book, magazine;
journals have been referred for secondary data. The questionnaire has been drafted &
presented by the researcher himself.

Sample Size:
Sample of 200 people was taken into study, and their data was collected

Sampling Technique:
To study the Project, a Simple Random Sampling technique is used

Data Collection:
Data collection is mainly dealt with the way data is collected. We have
Collected data mainly through two ways

1. Primary data:-

Collection:- We collected primary data by visiting individual houses and meeting with
individual persons. We also visited some apartments, Warulwadi and Yashwant Nagar. Here
we meet with societies Member and convince them to arrange a meeting with society
persons. We gave information to them and filled survey sheet by them.

2. Secondary data:-

9
Collection:- It is collected through secondary sources like data of cells of the flat from some
of my friends and some reference persons, etc. After that we make call to them and make
survey and visited them as per requirement.

Data Analysis:-

After data collection, I'm able to analyze customer's views, ideas and opinions
related to Advance Product and about Bank Advance Products and from this, Bank will come
to know the customer requirements.

Data Interpretation:-
For easy interpretation of data table chart, pie chart, line and bar
chart used with some Quantitative technique. The total no. of respondent is taken as 100%
and their response is denoted in percentage. It is very conspicuous for a person to understand
it.

Classification & tabulation of data:-

The data thus collected were classified according to the categories,
counting sheets & the summary tables were prepared. The resultant tables were one
dimensional, two dimensional.

Statistical tools used for analysis:-

Out of the total respondents, the respondents who
responded logically were taken into account while going into statistical details & analysis of
data. The tools that have been used for analyzing data & inference drawing are mainly
statistical tools like percentage, ranking, averages, etc.
As per questionnaire and market surveys I have find out different responses from different
people. According to their responses I analyze the findings and draw certain remarks.

10
Scope of the Study:-
The geographical scope of the study is restricted to Narayangaon only with sample size of
200 people.

All the analysis and suggestions are based on the analysis of the both primary and secondary
data.

Therefore the scope of the study revolves around the following aspects:

Consumer perception towards Indrayani Bank Home Loan and services

Consumer awareness about Housing Finance Product scheme and its benefit

Aware the Bank about the customer problems, especially in case of Home Loan
Documentation

11
 INTRODUCTION TO THE BANK

INDUSTERY PROFILE

Banking in India originated in the last decade of the 18th century. The first
banks were The General Bank of India, which started in 1786, and Bank of Hindustan, which
started in 1770;both are now defunct. The oldest bank in existence in India is the State Bank
of India, which originated in the Bank of Calcutta in June 1806, which almost immediately
became the Bank of Bengal. This was one of the three presidency banks, the other two being
the Bank of Bombay and the Bank of Madras, all three of which were established under
charter from the British East India Company. For many years the Presidency banks act as
quasi-central banks, as did their successors. The three banks merged in 1921 to form the
Imperial Bank of India. which, upon India's independence, became the State Bank of India in
1955.
History by ankit Jain Merchants in Calcutta established the Union Bank in 1839, but it failed
in 1840 as a consequence of the economic crisis of 1848-49. The Allahabad Bank, established
in 1865 and still functioning today is the oldest Joint Stock bank in India.(Joint Stock Bank:
A company that issues stock and requires shareholders to be held liable for the company's
debt) It was not the first though.
That honor belongs to the Bank of Upper India, which was established in 1863, and which
survived until 1913, when it filed, with some of its assets and liabilities being transferred to
the Alliance Bank of Simla.

Foreign banks too started to app, particularly in Calcutta, in the 1860s. The Comptoir
d'Escompte de Paris opened a branch in Calcutta in 1860 and another in Bombay in 1862;
branches in Madras and Pondicherry, then a French colony followed. HSBC established itself
in Bengal in 1869. Calcutta was the most active trading port in India, mainly due to the trade
of the British Empire, and so became a banking center.

12
The first entirely Indian joint stock bank was the Oudh Commercial Bank established in 1881
in Faizabad. I failed in 1958. The next was the Punjab National Bank, established in Lahore
in 1895, which has survived to the present and is now one of the largest banks in India.

Around the turn of the 20th Century, the Indian economy was passing through a relative
period of stability. Around five decades had elapsed since the Indian Mutiny, and the social,
industrial and other infrastructure had improved. Indians had established small banks, most of
which served particular ethnic and religious communities.
The presidency banks dominated banking in India but there were also some exchange banks
and a number of Indian joint stock banks. All these banks operated in different segments of
the economy. The exchange banks, mostly owned by Europeans, concentrated on financing
foreign trade. Indian joint stock banks were generally undercapitalized and lacked the
experience and maturity to compete with the presidency and exchange banks. This
segmentation let Lord Curzon to observe "In respect of banking it seems we are behind the
times. We are like some old fashioned sailing ship, divided by solid wooden bulkheads into
separate and cumbersome compartments.

The period between 1906 and 1911, saw the establishment of banks inspired by the Swadeshi
movement. The Swadeshi movement inspired local businessmen and political figures to find
banks of and for the Indian community. A number of banks established then have survived to
the present such as Bank of India, Corporation Bank, Indian Bank, Bank of Baroda, Canara
Bank and Central Bank of India.
The fervour of Swadeshi movement lead to establishing of many private banks in Dakshina
Kannada and Udupi district which were unified earlier and known by the name South Canara
(South Kanara ) district. Four nationalised banks started in this district and also a leading
private sector bank. Hence undivided Dakshina Kannada district is known as 'Cradle of
Indian Banking"

During the First World War (1914-1918) through the end of the Second World War
19391945 and two years thereafter until the independence of India were challenging for
indian banking. The years of the First World War were turbulent, and it took its toll with
hanks simply calling despite the Indian economy aining indirect boost due to war-related
economic activities. At least 94 banks in India failed between 1913 and 1918 as indicated in
the following table:
13
Years Number of banks Authorised capital Paid-up Capital

that failed
(Rs. Lakhs) (Rs. Lakhs) (Rs. Lakhs)

1913 12 274 35
1914 42 710 109
1915 11 56 5
1916 13 231 4
1917 9 76 25
1918 7 209 1

14
 BANK PROFILE

The area of operation of the bank is extended over Pune District. Despite the fact that there is
stiff competition from the nationalized & urban co-op. banks, which have fairly large etwork
in the district, but the bank has maintained its business share in the district and even at
industry level. Since last 22 years, the bank is rendering remarkable services to its customers.
As a Central Financing Agency in the district, the Indrayani Co-op. Bank is the platform on
which, the co-operative societies in the district use to maintain there reserve fund deposits
and others, besides which the SLR investments in the form of deposits are being kept with the
Co- Operative banks by the urban co-op. banks. The Co- Operative banks are representing the
co-operative institutions in the district in many ways, for urban co-operative banks the
clearing facility is being given by the Co- Operative banks besides which the Co- Operative
banks are providing loans to various on lending co-operative institutions. The Co- Operative
banks are the backbone of the Agriculture Finance in the country. The Central Co-op.Banks
occupies a position of cardinal importance in the co-operative credit structure. They form an
important link between the apex co-operative bank and the primary agriculture credit
societies. The success of the co-operative credit movement largely depends on their financial
strength

Benefits

 No hidden charges.

 Quick and fast processing.

 EMI is applicable to all existing and new customers.

 Home loans for individuals to purchase (fresh / resale) or construct houses. Application can
be made individually or jointly.

 Daily reducing balance.

 Repayment in addition to fixed installment can be made without any charges

15
 MEMBERSHIP

The constitution of the Bank is of a mixed type consisting of both individuals and co-
operative societies as members. However, as advised by the co-operative department
individual membership of the Bank has been discouraged. As on 31.3.2018 the Bank has an
affiliated membership is -

 Co-operative societies : 9111

 Individuals : 1729

 Total : 10840

MANAGEMENT

The Management of the Bank is vested in the Board of Directors. The tenure of the elected
board is of five years. After the completion of the said period the Board of Directors are
eligible for re-appointment. Some of the powers of the Board are delegated to Executive
Committee, Loan Committee and risk management committee. The meetings of Board of
Directors are held once in every month, while the committee meetings are held once in every
week. The decisions made in the committee meetings are approved and finalized in the Board
meeting. The Board of Directors consisting of 18 members. In order to develop the co-
operative structure, the representatives of different classes of co-operative societies are
eligible to elect and act as a director of the Bank. Two seats are reserved for the professional
directors whose experience and guidance are useful to the Bank. The directors from different
fields leads to work the bank in a profitable way, make overall progress of the district, and to

run the Bank in democracy system.

16
LITERATURE REVIEW/THEORETICAL BACKGROUND

3.1 INTRODUCTION:-

Sridhar K.
Dr. Mukund Sharma
Bharath Bhushan

B Research Scholar, Assistant Professor, Department of Management Studies, BNM

Institute of Technology, Bangalore: 560070. Professor, Department of Management
Studies, BNM Institute of Technology, Bangalore: 560070. 3 Assistant Professor,
Department of Management Studies, BNM Institute of Technology, Bangalore: 560070.

Housing Finance in India amid the most recent decade has experienced many changes.
From low presentation to the housing part at first, banks have gone quick in stretching
out credit to this division which has seen extraordinary extension- With urbanization and
more elevated amount or monetary development, it is peaceful normal that the housing
division has gotten a fillip. In any case, in the Current years the banks have gone quicker
than what could be a sensibly Supported in financing this segment. With the passage or
business banks into housing money, the housing division has seen genuine growth in the
recent times. Housing money has now risen as a vital section or the credit arrangement or
banks. Its rate or development in the current years is fast to make concern the controller.
Dispatch of "Housing Finance by 2022" plan in 2015 proclaimed another time in the
housing money area. It conveyed truly necessary lift to the land and housing industry by
making an empowering and Strong condition for extending credit stream and expanding
home possession The moderate housing advance market is forecasted to increase to Rs. 4
trillion to Rs 8 trillion by 2022 from Rs 593 billion in March 2015, reinforced by
government measures to expand home ownership among underprivileged section.

Prof. Nidhi Singh

17
Jaipuria institute of management Noida, Delhi

A Study on Mobile Banking and its Impact on Customer's Banking

Transactions: A Comparative Analysis...
In India, we have more than 900 million mobile users but still mobile banking is used by 40
million customers approximately. There can be various reasons behind this, such as need of
active collaboration between banks and Telecom Company, lack of accessibility to customers,
cost, awareness about the mobile banking app etc. Banks have to work on creating mobile
banking awareness among the customers. They need to promote the benefits of mobile banking
and its effectiveness. In this paper, we aim to determine customer perception about mobile
banking services of banks. Customer has different views on mobile banking services provided by
their service providers. We examine the expectations of customers from banks towards mobile
banking system. In this paper we also evaluate the impact of mobile banking on customer
experience after using mobile banking. This paper reflects the change in transactions mode of
customers through mobile banking. This paper also shares the initiatives taken by customers in
their banking usage after switching to mobile banking. For the survey, we have selected ten banks
(five public sector and five private sector banks) and tried to identify the characteristics of mobile
banking system of these banks.

Madhuri Malhotra

Loyola Institute of Business Administration

The paper attempts to analyze trend of Priority Sector Advances and of NPAs (Non Performing
Assets) in Public, Private and Foreign Banks in India during the last five years. In recent years,
bank lending to certain sectors, such as, agriculture, Small Scale Industries and weaker section,
known as Priority Sector was emphasized. Under these sectors, targets have been laid down from
time to time, with the aim of upliftment of these sectors and to bring about a balanced
development of the country. An important phenomenon here is to examine the relationship
between lending to priority sector and the degree of nonperforming assets in banks. Is there any
relationship between the two? It is important to investigate whether the level of NPAs or NPLs

18
 (Non performing lending) in priority sector is higher or lower than NPAs of other sectors of the
economy in public Sector Banks as compared to Private Sector Banks.

 Srinivas Lakkoju

Lakireddy Bali Reddy College of Engineering

A bank whether belonging to the public sector or private sector, includes both administrative
(staff) and operational (line) offices whose mutual cooperation and coordination is essential for
accomplishing success. HRD climate, an integral part of the organizational climate, ensures
motivation and brings about the development of employee competence and commitment. It
strongly influences the performance of banks. Hence the HRD climate of any bank is expected to
be uniform among the two units. This paper seeks to explore whether the HRD climate in State
Bank of India across Line and Staff units is uniform or different. Thus, the main objective of the
paper is to assess current HRD climatic conditions in ‘Line’ and ‘Staff ’ units, i.e. operational and
administrative offices in SBI, through internal and external comparison, using the perceptions of
managerial and non-managerial personnel. Results indicate that in both units, HRD climate
perceptions of managerial and non managerial personnel are contradicting. Also, while
managerial perceptions significantly differ between these units, non-managerial perceptions do
not vary

Rose Gilroy

Newcastle University

Quality-of-life in later life is highly dependent on a good home environment. Older people should
either be supported in their efforts to live independently in their own homes or facilitated in their
moves to different settings. The range of institutional actors supporting their decisions is both
large and complex. The proliferation of the ageing population has caused some services to come
under pressure; in addition, political change has caused shrinkage of public-sector welfare
provision. At the same time, the retirement of the baby-boomer generation, the growing wealth of

19
older people, and the desire to age in place has placed new demands on an increasingly complex
institutional landscape

20
 STUDY OF HOME LOANS INDRAYANI BANK

We understand that a home is not just a place to stay. It is much more than that. It is a warm
little corner in the world that is yours, tailored by your tastes and needs. It is the place where
you celebrate the joys and enjoy the journey called life. There is no place like ‘home’ and
with Indrayani Bank Housing Loans you can gather hopes, achieve your dreams and create
memories in your own space.

STATEMENT OF STUDY:
“A study on Home Loan’s of Indrayani Co-operative Bank Ltd. Pimpri,
Narayangaon Branch”.

DOCUMENTS INVOLVED IN EVALUATION OF HOME

LOAN:

The documentation requirement for various categories of applicants depends on their status.
For this purpose all HFIs segregate their employees in different categories. They are:

 Salaried
 Professional or
 Businessman
The criteria of evaluation changes according to their status. The general documents, which
remain same for all the categories, are as follows:

1. Proof of age
Any one of the following is considered for proof of age, they are:

21
  Passport
 Voter’s ID card
 PAN card
 Ration card
 Employer’s identity card
 School leaving Certificate
 Birth Certificate

2. Copy of bank statements for the last six months:

Bank statement for the last six months of all operating and salary accounts.
Bank statements for the last six months of all current accounts, if self employed.
Any other photocopies of investments held, if required by the Bank.
3. Copy of latest credit card statement.
4. Passport size photograph
5. Signature verification by your bankers.
6. Proof of residence:
 Ration Card
 PAN Card
 Passport
 Rent agreement if any, if you are currently staying on rent.
 Allotment letter from your company if you are residing in company Quarters.

The documents required to be provided by the salaried class are as follows:

 Salary slips for the last one month.
 Appointment letter
 Salary certificate
 Retainer ship agreement, if appointed as consultant.
 From-16 issued by the employer in your name.

Proof of Employment:

22
The proof of employment is verified by the
 Identity card issued by the employer
 Visiting card.

Employer’s details (in case of private limited companies):

The employer’s details are to be provided in addition to the above documents for documents
for a private sector employee, they are:
 Name of promoters / Directors
 Background of promoters / Directors
 Number of employees
 List of branches / factories
 List of clients / Customers
 Turnover of your employer
 Annual reports of your employer for the last two to three years.

THE LOAN PROCEDURE FOLLOWED AT INDRAYANI BANK

The procedures involve in the disbursement of home loan by bank entails the following steps:

 Home loan application form is first submitted by the customer covering all
details.

 Checklist of requirements is requested for from the customer, and all

documents are required to be submitted (copies), they are then verified
whether the details are failed in correctly and whether all the documents are
submitted.

 Additional loans, if any are applicable. Many banks provide for supplementary
loan as a part of their comprehensive home loan scheme.

23
 The following diagram indicates the loan procedure at the bank

Customer

Branch manager

Legal opinion, valuation

Loan Department And Technical

Branch manager

For large borrows

Regional Officer

THE FUTURE OF HOME LOANS

24
 DATA PRESENTATION & ANALYSIS
Q1. On which bank you depend for your regular transaction?

INDRAYANI 47 % (94)
Any other PSUs 37.5(75)
Private bank 17%(26)
Other Bank 1.5% (03)
TOTAL NO. OF PEOPLE 200

Foreign Bank
Private bank 2%
13%

ICBL
47%
Any other PSUs
38%

Bank It has been observed that approximately 47% correspondents are using the service of Indrayani
Bank for their daily transaction, around 38% of people are using the services of other PSUs (Mainly
Bank of Baroda, PNB, their transaction and 13% of people are using Private Bank service
respectively in Narayangaon. Only 1.5%people uses other banks. It also shows that Indrayani Bank
have the highest market position in Narayangaon as per my sample.

25
 Q2. Are you aware of products & services provided by ICBL?

Yes 82%(164)
No 18%(36)
Total No 200

Yes No
18%

82%

We can say that customers (around 82%) in Narayangaon have the idea about the Home loan of
Indrayani Bank they know about the all current offers of in HOME LOANs, the rest 18% have no
idea about the product they are using. In this 18% most of the people are from typically small
Farmers and some Private employee and workers.

26
Q3. If yes are you aware of the Home loans of ICBL?

Yes 92%
No 8%
Total No 200

Yes No
8%

92%

It is clear that most of the people have the idea about the advance product of Indrayani
Bank. Almost all the 92% people who have the idea about the advance product are the
user of Indrayani Bank product & service.

27
Q4. Which bank you prefer for taking loans?

INDRAYANI 45%
ICICI 20%
HDFC 15%
Other 20%
Total no of people 200

% of people
ICBL ICICI HDFC Other
20%

45%

15%

20%

According to my sample size 45% of people prefer Indrayani Bank for loan product, but
some people prefer ICICI, HDFC or OTHER Bank for loan because they are working
with that bank & it is easier for them to get loan from their bank & it easier for them to
pay the interest because it is less as compare to other bank because they are the
employee of that bank.

28
Q5. What do you feel about the services providing by Indrayani Bank in Home Loan
product?

Dissatisfaction 4%
Moderate 52%
Satisfaction 37%
Delighted 7%
Total no of people 200

CUSTOMER PERCEPTION TOWARDS THE

SERVICE PROVIDE BY SB' IN ADVANCE
PRODUCT
Dissatisfaction Moderate Satisfaction Delighted
4%
7%

37%

52%

From this it is clear that the service provide by Indrayani Bank in its advance product is
good in between the customer. All of them satisfy with the product provide by Indrayani

29
Bank. 37% of people said that the service provide by Indrayani Bank is good & 52% said
it is Moderate & just 4% of people said that it is satisfactory.

Q6. Which features you like most in Loan segments of ICBL?

Less paper work 3%

Attractive interest rate 15%
Transparency 10%
Fast Processing 2%
Longer repayment period 15%
HOME LOAN SERVICES 40%
Employee Behaviour 20%
Total No of people 200

Less paper work Attractive interest rate Transparency

Fast Processing Longer repayment period HOME LOAN SERVIES
Employee Behaviour

19% 3% 14%

10%

2%

14%
38%

Most of the people like the home loan services, attractive interest rate.

30
Q. 7. When you have a problem, the bank shows a sincere interest in solving it.?

Disagree 6%
Uncertain 28%
Agree 52%
Strongly Agree 14%
Total 200

Disagree Uncertain Agree Strongly Agree

14%
6%

28%

52%

Most of the respondents agreed with this statement. According to my analysis,

employees in Indrayani Bank give prompt service. Among the total respondents agreed

31
respondents were 52% and strongly agreed were 14% people were uncertain 28% and 6%
disagreed.

Limitations of study

 The study was restricted in understanding the home loan as concept so the practical
implications of the study have been difficult.

 The Take Over home loans of high interest rate for low interest rates and their
inherent risks on the banks lending profile has not been undertaken in the study.

 The mortgage home loans and its scope on the home loan lending portfolio were not
studied as this would lead into a relatively new kind of home loan segment.

 Lack of comparative data for inter bank comparison.

 The data available for study is only 4 years.

32
 PROJECT FINDINGS:

From this project it is found that Indrayani Home Loans having the graet place in the
market at Narayangaon, but HDFC and ICICI also working hard for improving their
market share in home loan segment so they are the main threat or competitor. It has been
observed that a person first of all come to the Indrayani Bank for sanctioning their loan
but bad response from Indrayani Bank force them to switch to the other bank. All of
Indrayani Bank customers are satisfied with the services provided by the bank. Many of
these customers are well aware of Indrayani Bank and their home loan product and
satisfied with the low interest rate and longer repayment period of the advance product.
Most of the customers at Narayangaon feels that Indrayani Bank really trying hard for
improving their services. Approximately 43% of advance product users said that the
service of Indrayani Bank in advance product is excellent. A response from customer
care is so clear & good. Many customers have no time to call customer care so that they
are not able to know about the service & features of Indrayani Bank advance product.
Most customers are shifted from other bank's advance product to Indrayani Bank because
of hidden charges, high interest rate, less repayment period. Government employees are
more concern than private employees for advance product.

33
 CONCLUSION

Conclusion From the analysis part it can be conclude that customers have a good respond
towards Indrayani Bank advance products in Narayangaon. Indrayani Bank is in
excellent position having large number of customers & providing good services to them.
The bank has a wide customer base, so the bank should concentrate on this to retain
these customers. In present scenario Indrayani Bank is the largest advance product issuer
in India. Within a very short period of time the achievement made by Indrayani Bank is
excellent, what a normal bank cannot expect, but it is being done by Indrayani Bank. It
happens due to employee dedication towards the organization, fastest growing Indian
economy, & brand image. To be the largest advance product issuer,

Indrayani Bank should focus on-

Launch Innovative product Customized advance products Better customer services

Fastest customers problem solving techniques Customer retention Apart from all the
above, Indrayani Bank believe in providing good customer services to their customers
which is a key factor for success in future.

34
 Suggestion & Recommendation

Customer awareness programme is required so that more people should attract towards
advance product. If there are any kind of hidden charges than that must disclose to
customer before giving loan to them. Indrayani Bank must take some steps so that
customers can get their loan in time. Like phone verification by customer care that one
customer is got their loan on time or not. It must be before a certain date so necessary
steps can be taken. Indrayani Bank should more concern about physical verification
rather than phone verification so it will avoid fraud or cheating. Advance product selling
agents must not give any type of wrong information regarding advance product. For the
better service new offers would be require. Indrayani Bank customer care should more
concern about the fastest settlement of customer problems. Before deducting or charging
any monetary charge Indrayani Bank must consult with customer. Agents should be
trained, well educated & proper trained to convince the people about different advance
product. It is the duty of the bank to disclose all the material facts regarding advance
product, like interest charged, repayment period, other types of charges, etc. Special
scheme should be implemented to encourage both customer and agents. The bank should
increase the period for repayment of loan.

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 BIBLIOGRAPHY

1. www.Indrayanibank.com

2. https://www.Indrayanibank.com/information/details/housing_loan

3. Online Home loan. in/ Indrayani Bank

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 ANNEXURE
Name Ms. Sunita P Khaire

Adress Narayangaon, Tal- Junnar, Pune

Contact no 7776455981

Profession Student

Income Group 2 Lac

Bank From which Finance Was HDFC

Availed

Amount 5 lac

Rate Of Intrest 12%

Lowest EMI i.e Rs 800/per lac

Do you know about INDRAYANI Longest repayment Period -15 years
home loan Lowest int. rate-8%pa.
Processing Chaarge-1% per housing loan
No hindden charges

Yes
Would you like to switch your loan to
Indrayani bank

37
Name Suresh Pardeshi

Adress Narayangaon, Tal- Junnar, Pune

Contact no 8888625489

Profession Farmer

Income Group 4 lac

Bank From which Finance Was ICICI

Availed

Amount 7 lac

Rate Of Intrest 12.5%

Yes
Do you know about Indrayani
Bank home loan
Yes
Would you like to switch your
loan to Indrayani bank

38