A

PROJECT REPORT
ON

A STUDY OF CREDIT APPRAISAL OF HOME LOAN

AT
THE NASHIK MERCHANT'S CO-OPERATIVE BANK
LTD.
SUBMITTED TO
SAVITRIBAI PHULE PUNE UNIVERSITY

THROUGH
NAVJEEVAN INSTITUTE OF MANAGEMENT,
NASHIK.

BY
MS. Shital Dattatray Date

IN PARTIAL FULFILLMENT OF
MBA-II – FINANCIAL MANAGEMENT

UNDER THE GUIDANCE OF

Prof. Prabodhan Patil
2020-2021
Attach Company Certificate on company letterhead
 DECLARATION BY THE CANDIDATE

I undersigned, Ms Shital Dattatray Date declare that the project entitled – A study

of credit appraisal of home loan is the record of work carried out by me, under

the guidance of prof. Prabodhan Patil and has not formed the basis for the award

of any degree, diploma, associate ship, fellowship, titles in this or any other

university or other institution of higher learning. I further declare that the material

obtained from other sources has been duly acknowledged in the project.

Date: -- /-- /2020 shital Dattatray Date

Place: Nashik ( )
 CERTIFICATE OF THE RESEARCH GUIDE

Certified that the work incorporated in the project A study of credit appraisal of

home loan submitted by Ms. Shital Dattatray Date was carried out by the

candidate under my supervision /guidance. Material obtained from other sources

has been duly acknowledged in the project.

Date: -- /-- / 2020 Research Guide Name

Place: Nashik ( )
 ACKNOWLEDGEMENT

I hereby take immense pleasure to express my gratitude towards –The nashik

merchant’s co-operative bank Ltd. - for giving me an opportunity for the summer

internship project at their esteemed organization. I express my hearty thanks to

Sandip institute of research and technology and Savitribai Phule Pune University

for providing the platform for getting the practical knowledge during 2020-2021. .

I remain indebted to my respected guide prof. Prabodhan Patil and all teachers for

helping, guiding and monitoring me to complete this work. I would also like to

thank those who supported me and provided prompt help for the completion of

this project successfully.

Ms. Shital Dattatray Date

 INDEX

Chapte Particulars Page

r No. No
1 Introduction
1.1 Introduction to the topic
1.2 Objectives of the study
1.3 Rationale of the study
1.4 Scope of the study
1.5 Limitations of the research study
2 Company Profile
3 Related Review of Selected Literature
4 Research Methodology
4.1 Method of Study
4.2 Sampling
4.3 Data Collection
4.4 Presentation of Data
5 Data Analysis and Interpretation
6 Learning of the student through the project
( Findings/ Observation)
7 Contribution to the host organization/
Recommendations
Bibliography/ References ( APA Format)
Annexure/ Appendices

TABLE INDEX
Table Particulars Page
No. No.
 GRAPH INDEX

Graph Particulars Page

No. No.

FIGURE INDEX

Figure No. Particulars Page No

 CHAPTER NO -1
INTRODUCTION
1.1 Introduction of the Topic
We know three basic needs of human beings i.e. food, clothing & shelter. For all
these needs we want money. It involves large investment. Everyone does not have
that much money to invest at once. Borrowing and lending is the important
function of the every developing economy. It is in existence right from ancient
time. Previously in barter era the goods are exchange against goods. Now the
scenario has changed to fulfill the need of human beings the old concept which
emerge as a new is nothing but loan.

The Banking Industry has been undergoing some fundamental changes in its approach to
banking. There has been a perceptible shift towards Customer Relationship Management
(CRM) mainly arising out of the element of intensive competition infused into the
industry by the arrival of privet players. With the free economy reforms government
permitted private players to inter in banking business along with existing nationalized
Banks.

In 2002 government allowed foreign banks to enter in Indian Market.

The concept of retail banking introduced with the increase in no of banks, private
players introduce especially this concept. The banks are segmenting their
portfolio into different segments like Personal Banking, Retail Banking,
Corporate Banking, Agri Banking and Investment banking. In Retail Banking,
banks are concentrating on SME (Small and Medium Entrepreneur(s)) and
Individual finance like Vehicle finance, Housing finance etc. As large no of
customer can be tap with diversification of risk as it evolved lower risk than
corporate banking. All banks are increasing their exposure to this area.
Why Bank Credit?
Credit provided by banks is an important driver of national economy. In olden
days when commercial banking had not taken the present shape, individuals or
families traditionally involved in money lending as source of finance. Present
day’s economy is different from old economy. Due to industrialization, need for
finance change drastically. With change in population as well as industrialization
demand and supply increased more over the sources of supply no longer confine
to the area where the demand exists with the improvement in transport and
communication system the demand can be easily met by suppliers made from
sources located in fair flung areas. Today the total out put of the our industrial
sectors is very large the finance requirements of which cannot be met by the
traditional means of finance hence the role of modern Private bank as credit
providers to the economy begins at this point.
The purpose of study is to know how banks are sanctioning the loan to customers
and on which basis provide the loan to customers and process of loan sanction,
documents required for loan.
1.2 Objectives of the Study

1. To understand the procedure of sanctioning loan for housing sector

2. To study the problems faced by customers in obtaining the home

loans.
3. To know the popular schemes provided by The nashik merchants co-
operative bank regarding home loans.

4. To find the satisfaction level of customer towards housing loans

provided by The nashik merchants co- operative bank.

5. To understand the commercial, financial and technical

Viability of the proposal proposed and it’s finding pattern.

1.3 Rationale of the Study

 The project study helped me to get the practical exposure to the banking
world. It also gave an opportunity & experience to collect data, analyse it
and interpret it, which helped to develop my analytical skills. It helped me
to gain knowledge about the loan facilities of the bank. This knowledge
will be helpful to me for my career or even in other way. The project will
help the bank to analyse its performance and to make necessary
improvements.

1.4 Scope of the Study

The scope of the project remains purely on the study of home loan of The
nashik merchant's bank in direct selling agent view to know the assessment of the
loan. How customer can assess the loan what are the interest rate, procedure can
be known from this study. It also analyses the defaulter in home loan of The
nashik merchant’s bank. So that bank can take the precautions while the granting
the loan.

1.There is wide scope of home loan analysis.

2. The project help to study and understand important document required to get
loan from bank and procedure to be followed to making loan proposal.
1.5 Limitations of the Research Study

1. As the project was restricted for the period of two months, hence the data
obtained may not be sufficient for interpretation

2. The study was related to the Financial Services sector where the Financial
Institution did not given each & every information of their working
procedure.

3. The study was related to Credit Appraisal System for specifically Home
Loan, so other Credit Appraisal System was not taken into consideration
for the study.

4. The study is based on the past data & may not be true indicator of future
performance.

CHAPTER NO –2

2.1 COMPANY PPROFIL

Address: house no.309/13/3,at post makhamalabad tal & dist,nashik.

State: MAHARASHTRA
District: nashik
Branch: Makhamalabad, nashik.
Phone: 0253-2308200
Email: ceo@namcobank.in
IFSC Code: NMCB0000081( use for RTGS ,IMPS and NEFT transactions)
Branch Code: last six character of IFSC code represent bank code.
MICR Code: 422369037

2.2 History of the company

When we look at the history of banking approximately 57 years ago, it is very

difficult to get finance from banks not only in nashik but the other parts of the
maharashtra for a common man or a small industrialist or a small merchant for
their true needs.

In those days banks policy was to collection of deposits from the rural areas and
distribute these deposits as a loan to specific industries as loan and to collect more
and more profits from it in the name of secured banking. So the actual needy
people are not getting the benefits of banking from such policies.

To break this tradition, some prominent and hard working social activities came
together to remove such barricades between a common and needy people and the
bank, and so “NAMCO”, as it is popularly called, took birth 11 june 1959 on a
auspicious day of Nagpanchami, in house no.99, Gaidhani Wada, at auspicious
hand of principle S.G Puranik. Other enthusiast social workers like late Visukaka
Kshatriya, late Dadasaheb Potnis, Mamasaheb Shukla, Prabhakarpant Modak,
Gopalrao Pathak, Annasaheb Kulkarni, M.S Aurangabadkar, BabubhaiRathi, G.V
Ashtaputre, Narayan Vaishya and many other social workers gave an excellent
contribution. It is very difficult journey from 1959 to 1975 to emerge as a bank
for the common man.

2.3 Some Glorious Achievements

 Certified as a Scheduled Bank from RBI in 22 April 1996.

 Certified as a Multistate Scheduled Bank from RBI in 25 Oct. 2000
 Working areas : Maharashtra, Gujrat, Andhrapradesh
 Branches :
1. Including Administrative Office total Branches 81
 2. In Nashik District 63 Branches
3. In Maharashtra 16 Branches
4. Out of state 2 Branches
In the new edge of technology, there are vast customer services options to provide
better banking solutions. In India’s 500 top most software companies, 25%
software companies are in our Maharashtra as well as 40% people using internet.
In a such situation the computerized banking concept is not only limited for the
cosmopolitan cities but it started on the rural areas too. So reach more and more
customers and provide them the fastest way of services, the Bank moves towards
the core Banking solutions. And successfully completed his core banking
solutions and implemented for all branches in March 2007. Because the strong
technology base bank is always ahead in banking.
To improve the strength of staff and officers bank arranges time to time training
schedules for the advance banking and better customer care. In the results we
proud to say that The Nashik Merchant’s Co-operative Bank Ltd., Is the first bank
having his own data centre with core Banking solutions in North Maharashtra. At
celebration of 57 glorious year, Bank working as bridge between common man
and easy Banking with newest technology in a customer friendly way.

CHAPTER NO -3
RELATED REVIEW OF SELECTED LITERATURE

Koshy George (2000)

Conducted a study among the salaried class in Kerala and examinedGoyal and
Joshi (2011) have deduced in their study on Social and Ethical Aspects of
Banking Industry that banks can extend themselves as a social and moral oriented
association by just dispensing credits to those social, moral and ecological
concern associations. ates and importing building materials from other states.
Gireeshkumar, G.S (2000)
In his study analysed the views of member beneficiaries and managerial
personnel with regard to the various aspects of housing loan and examined the
problems faced by primary housing cooperative societies.. He suggested
implementation of professionalism in management and reduction in the proportion
of share linking.

Vidhayavathi. K (2002)
In her study evaluated the performance of housing finance institutions on certain
selected business parameters as well as through an opinion survey over the home
loan seekers and concluded that apart from interest rate advertisement, service
quality, courtesy and speed of service are certain other important dimensions
affecting the growth of housing finance industry.

Krishnamurthy, K.V (2002)

In his article titled “Housing Finance: A Safer Avenue” raise a question- why
banks are keen on housing finance sector today? He highlighted the reasons for
this changed phenomenon as the present market condition which forces the banks
to park this surplus resources profitably; housing finance is relatively safe and
secure gives better average yield; to tap the potential as a result of change in life
style wide publicity by banks and financial institutions, demand from wider reach
(smaller towns) all have resulted in attracting banks to enter into this sector. He
feels that there is small hope for business for the banks in housing segment.
Further, the mortgage-backed nature of housing finance helps the bank to look for
securitisation, which generate cash flow and thereby improve capital adequacy.

Rao,R.V.S (2003)
In the article titled, “Growth at a Brisk Pace”, , stated that the housing finance
sector has been growing at a brisk pace due to the increased demand for housing
consequent to the lowering interest rates, tax concessions and increasing incomes.
To meet the increased demand for housing and the lower probability of losses
prompted varied players to enter the sector. He opined that however, not all
players are likely to succeed and to withstand competition they should render
technology-enabled value added services.

Manoj, P.K. (2004)

In his article, “Dynamics of Housing Finance in India”, made an attempt to study
the growth and development of housing finance system in India. He also
emphasized the importance of housing to the economy and prospects of housing
finance industry. He examined the risk factors and issues involved in aggressive
lending to housing due to cut throat competition and the peculiar features of the
existing regulatory and legal system. He concluded that measures should be taken
to promote active mortgage backed securitization market in India which can
further strengthen our Housing Finance System and make it more competitive.

Varghese, K.V (2004)

In his article entitled “The Existing Housing Finance System”, viewed that as a
result of mal-allocation of funds, the finance is inadequate. This is mainly due to
the absence of country wide institutions to combine savings with the provision of
housing finance. He opined that housing is a costly commodity which requires
huge investment. The present housing finance system lacks facilities of mortgage
loan and insurance for housing credit. Poor people (pavement dwellers) are
outside the purview of all financial institutions and hence some sort of financial
arrangement may be made to meet their financial requirement of housing.

Avtar Singh Sahota (2005)

In his article, “Schemes on Rural Housing”, narrates the new demand for
dwelling units as a result of rapid growth of population and deterioration of old
housing stock and the Governments commitment to provide shelter to all. He also
made an evaluation of the various housing schemes for the rural poor and the
initiatives taken by the state Governments. He suggested that while searching for
technology option in rural housing, certain predominant aspects should be kept in
view, such as, using locally available materials in abundance, using traditional
though validated construction practices and technologies, using improved
construction systems, and adopting options, which are least energy consuming and
environment – sensitive.

Mani Pal (2005),

In his article, “Panchayath Raj Institutions and Rural Housing”, providing a brief
account of the housing shortage in the rural areas and the role of panchayats to
meet the requirements of houses in the rural areas as envisaged in the National
Housing and Habitat Policy 1998. He opined that the Panchayats themselves
should come forward to provide shelter to the villagers in the shortest period and
should implement the centrally sponsored schemes in an effective manner by way
of activating the Grama Sabha. In addition to this Panchayats should also take up
the construction of houses by investing their own resources as well as by
borrowing funds for the purpose from financial institutions.

Srinivas Subbarao,P (2006)

In an article entitled “Is Housing Finance Safe as Houses?”, explained the factors
influencing the housing finance, advantages of housing finance to banks and the
drawbacks in housing loans. He highlighted the fact that Non-Performing loans in
the Indian housing finance sector are much higher than those experienced in a
developed market such as the U.S. This is a reflection of the industry’s aggressive
marketing tactics and some inadequacies in appraisal standards and systems.
Banks therefore should concentrate on providing loans within the prudent credit
norms for eligibility and margin. If the Banks have not taken the prudential
norms for housing loans they have to conduct recovery mela instead of present
loan mela.

The forgoing reviews try to light the gaps and deficiencies in the popular area of
study. It is noted that many of the case studies may not fit in for generalization in
view of the nature of the methodology adopted and many of the other studies are
made on a uniform basis and hence useful only for once. Since housing finance
has got much significance in the present day context, an intensive study on this
popular area yields more results and gives better understanding of the different
aspects of housing finance. This can then become the basis for setting objectives
and design for the study.

Sendhilvelan and Karthikeyan (2007)

RBI has expressed that the development towards general keeping money ought
to have speedier dependability and proficiency of the budgetary framework, yet
without anyone else it cannot give a viable or feasible answer for the
operational issues of individual organizations emerging from credit
capitalization, abnormal state of NPAs vast resources liabilities crisscross,
liquidity and so forth. However in a business sector driven economy to confront
the opposition one variable is the size and subsequently, the passage of
Universal banks is unavoidable for the general monetary advancement of our
nation. There is most likely step by step we are moving towards the
administration of a couple of substantial banks from the administration of
numerous little banks. This illustration is accomplished with the idea of
widespread managing an account which surely fortify the banking sector.

Kerry D (2008)
Broke down, amid the period 1998-2008, there was a sharp ascent and afterward
there was a surprising Likewise the issues laid in light of expansion and decline of
certain home loan items, instead of credit lack.

Naveen K.Shetty and Dr.Veerashekharappa (2009)

Studied the significance of microfinance in achieving money related
incorporation. The paper concentrates on effect of the expanding hole sought after
and supply of money related administrations in India which has prompted the
expanding populace of the nation to be avoided from the formal budgetary credit
framework on housing advance.

Kumar and Gulati (2010)

Examined at the centrality of the possession on the Indian local banks adequacy.
Data Envelopment Analysis (DEA), which is a non-parametric, deterministic and
straight programming based system, was utilized to register open and private
division banks effectiveness score. The operational cross-sectional information of
the general population and private area banks amid the money related years 2005-
06 and 2006-07 was utilized and it was found that (1) De nova private division
banks command the development of effective boondocks of Indian household
saving money industry; (2) Primarily, the entire specialized wastefulness stops
from administrative inadequacy rather than scale wastefulness; and (3) Though
the general population and private part banks' productivity contrasts have been
noted, in a large portion of the cases these distinctions are measurably
insignificant. Overall, it is reasoned that industry possession is incapable in the
Indian local saving money industry .

Goyal and Joshi (2011)

Have deduced in their study on Social and Ethical Aspects of Banking Industry
that banks can extend themselves as a social and moral oriented association by
just dispensing credits to those social, moral and ecological concern associations.

CHAPTER NO -4
RESEARCH METHODOLOGY
4.1 Method of Study

4.2 Sampling
4.3 Data Collection
4.4 Presentation of Data
 CHAPTER NO -5
DATA ANALYSIS AND INTERPRETATION

CASE STUDY
In this part we will see that the reasons or causes of rejection of
loan file by the bank with the help of some cases which has
mention below:

CASE 1

Name of customer : Naren Dayabhai Patel

Type of loan : Home loan

Mr. Naren Patel who is salaried person working with the Marsman India Ltd. He
applied in The nashik merchant’s co-operative bank Ltd. for home loan as per
document required for the home loan following documents are submitted by him.

1. PAN card
2. Salary slip
3. Bank pass book
4. Aadhar card
5. 2 passport size photo
During the investigation it was found that;

1. He has taken the personal loan from the ICICI bank loan in Baroda and he
is the defaulter because his 16 cheques were bounced continuously in
personal loan of ICICI bank.
2. He has lost the job

Due to above reasons his file for the loan was rejected.
 CASE 2

Name of the customer : Prakash Dasharathrao Waghaskar

Type of loan applied : Home loan.

Mr.Prakash Wagaskar who is self employed as businessman and have agriculture

business. He applied home loan in The nashik co- operative bank Ltd..As per
document required for the personal loan following document are submitted by
him.

1. PAN card
2. Aadhar card
3. IT Return
4. Income Statement
5. Bank Passbook statement
6. 2 passport size photo
During investigation it was found that

1. He is defaulter of SBI because he has not paid 10 EMI continuously.

2. He has criminal record.

3. He is suspended Police officer.

Because of all above reason his file was rejected.

REASONS FOR REJECTION

As a standard practice before agreeing to lend credit all banks and other finance
providers do a credit check to see your credit score. The credit score helps them
identify potential risks involved in lending you credit. Your score is identified by
numerous factors such as your earnings, your outgoing expenditures, and your
outstanding balances and arrears, which is mainly highlighted in your credit
report. After an assessment of your credit score the creditors can see why and why
not one should be granted a loan.

Now we will see some of the common reason because of bank may reject the loan
application of the customer:

- If the person Has criminal Record

- If the person taken the loan from some other bank and he is
defaulter of that bank
- If the persons age is above 65 yr.
- If the persons income is not sufficient to repay the loan amount
 CASE STUDY

The reasons for default can be well explained and understood

with the help of few cases.

CASE 1

Customer Name : Mr. Madhukar jayraj sanap

Type of loan : Home loan

Amount of loan : ₹ 20,50,000

Rate of interest : 11 %

Installment amount : 27,210

Applicant profile : Salaried

Reason for default :

The party had take a home loan . The asset being purchased and in some
course of time the person lost his new job. Thus bank loan was not repaid in time.
The bank extended the time period for repayment, but the payment still stands
due. So, the case stands under the list of the defaulter.

Analysis :
 The client should have taken note of his job assurance before taking a
loan. Also expected from the banks scrutinized. As the job being new there is no
assurance towards it.

CASE 2

Customer Name : Mr. Delip Sonawne

Type of loan : Home loan

Amount of loan : ₹ 2, 00,000

Rate of interest : 21%

Installment amount :
Applicant profile :

Reason for default :

The party had taken a home loan . The party had a agriculture business
and he is facing financial crises due to climatical changes (insufficient rain)
therefore he is not paying the EMI for five month.

Analysis :

The basic problem of given case is uncertainty agricultural income, as

agricultural income is fully depend on climate.

REASONS FOR DEFAULTER

Default means the incapability of the borrower t make the repayment. The default
may arise due to various reason:.

a. The borrower may default without reason.

b. Default due to death of the borrower.
c. Bills pending with the debtors or govt. of the borrower.
d. Absconding.
 e. Default due to financial crisis in the business of the borrower.
f. Shut down of the business of the borrower etc.
These reasons or defaults are not in control of the bank. They are external
and bank can't predict them. It may sometimes so happen that the bank while
issuing a loan may prove to be negligent while scrutiny of the documents or the
borrower's financial position or in deciding upon the limit of sanctioning of a
loan. This may also lead to a default.

Loans are assets to the bank. The major profit is earned by way of interests
on such loans. But in case of default no income is generated from such lending.
Therefore they are also turned as non-performing assets.

We can say that the loss that is shown in the balance sheets stating loss
from NPA is nothing but the loss from non-performing assets, which if wouldn’t
have been defaulted would, definitely would have added to the profits of the bank.

Therefore it is very important from banks point of view to take proper care
while issuing a loan or while lending funds.
 CHAPTER NO -6
LEARNING THROUGH THE PROJECT
(FINDINGS/ OBSERVATION)

1) Credit Appraisal plays the most significant role in funding the right and

eligible person

2) There is heavy risk involved in funding of any property like, double

funding.

3) In case of the borrower lost his job, meets with accident, which results into

permanent disability or the person died, in that situation the loan

repayment responsibility comes on his family. It is major problem.

4) I observe that there are some cases in which the Bank statement shows

cheque bounces or minimum balance charges were debited.

CHAPTER NO -7
RECOMMENDATIONS
After doing the analysis and study of the home loan of The nashik merchant’s co-
operative bank Ltd., I would like to suggest that the following points

 To resolve the cases of Defaulter to minimize the default amount the bank
should take proper care before giving the loan to the customer by the way
of proper investigation of the customer record, weather he will have able
to repay the loan amount or not.

 Risk of default should be reduced by funding the right customer, by using

various tools of appraising like Deduping, CIBIL Report, Field

Investigation, RCU Verification.

 The loan amount should be sanctioned according to the capability of

customer.

 The bank should regularly inform the customer whenever their is changes
in the EMI, EMI date, increase in interest rate, so that customer is aware
of all these things.

 The bank should be constantly in touch with the customers.

 At present Insurance is optional but to secure the Loan the Insurance of

the Borrower and Property should be mandatory.

 The home loan company should concentrate heavily on attractive

advertisement and various promotional strategies like, giving pamphlets,
put the banners at important locations.
  People should be educated by giving seminar in business conference,
installing stalls in business exhibitions. And company should conduct
seminar in educational institutions to provide information about company
and its products.

 Uneducated customer is not aware about the home loan so to coordinate

them.

CONCLUSION

After carrying out the detail study of DSA from the information collected
from the DSA and The nashik merchant’s co-operative bank Ltd., and after
speaking to some of the customers who is the barrower of the home loan of
The nashik merchant’s co-opertaive Ltd., the following conclusion were
inferred.

 Interest rate plays major role in the banks home loan defaulter
because as interest rate increases the EMI also increases and hence
sometime customer are not able to repay the loan.
  With reference to above cases the bank in some cases has not
sufficient information of customer which is risk for bank

BIBLIOGRAPHY/ REFERENCES
(APA FORMAT)
1. https://namcobank.in//innerpages/eng/1/Home

( official website of Merchant Bank)

2.https://shodhganga.inflibnet.ac.in/bitstream/10603/18816/10/10_chapter
%202.pdf
 ANNEXURE/ APPENDICES

Questionnaire

1. Have you taken home loan from The Nashik Merchant’s co- operative
Bank ?
A) Yes
 B) No

2. When you have taken the home loan from The Nashik Merchant’s co-
operative Bank ?
a) One year before
b) Two or three year before
c) Three or gore years before
d) More than four years
3. What was the reason for choosing The Nashik Nashik Merchant’s co-
operative Bank ?
1. Yes
2. No
4. Do you know the various schemes provided by The Nashik
Merchant’s co- operative Bank ?
3. Yes
4. No
5. In which scheme do you interested provided by Nashik Merchant’s
co- operative Bank ?
• For repairs existing home
• Purchase of new flat or row house
• For construction of new bungalow
• Purchase of new home
6. Which category do you categorized while taking home loan?
4. Individual salaried employees
5. Self-employed professional
6. Businessman
7. Pensioner
8. farmer
7. Which income group do you belong?
a) Below 2 lakhs
 b) 2 – 4 lakhs
c) 4 – 6 lakhs
d) 6 lakhs and above
8. Which problem do you face while applying for the home loan?
a) Lack of knowledge
b) Procedural delayed and non-co-operation
c) Time lack for the documentation
d) Others
9. Which problem do you facing while sanctioning the home loan?
2 Documents for the disbursement
3 Lawyer’s report on document
4 Date and amount for down payment
5 Others

10. How do you rate sanctioning procedure of The Nashik Merchant’s co-
operative Bank ?
a) Highly satisfied
b) Satisfied
c) Neutral
d) Dissatisfied
e) Highly dissatisfied
11. How do you rate the documentation procedure of The Nashik
Merchant's co- operative Bank?
a) Highly satisfied
b) Satisfied
c) Neutral
d) Dissatisfied
e) Highly dissatisfied
12. Are you satisfying with the processing fee of The Nashik Merchant’s
co- operative Bank ?
1. Satisfied
2. Unsatisfied
13. What suggestions do you want to give for improvement in home loan
scheme?
a) Short procedure
b) Low documentation
c) Low interest rate
d) Provide fast service
14. Are you satisfied with The Nashik Merchant’s co- operative Bank
home loans?
a) Yes
b) No