IILM UNIVERSITY, GURUGRAM

OPERATIONS MANAGEMENT
TQM AT TOYOTA
GROUP - 1
 OUR TEAM

UTKARSH VIKRAM NANDINI RATHORE SHREYA PURKAYASTHA NIHARIKA BAJAJ

SINGH CHAUHAN

RITIK AGGARWAL KANISHK SARAF SHREYA SHIL SOURABH NAINAKWAL

 Total Quality Management (TQM) is a management philosophy focused on continuous
improvement of organizational processes, products, and services to meet or exceed

WHAT IS
customer expectations. It emphasizes the involvement of all employees in achieving high-
quality standards, fostering a culture of excellence, and striving for perfection in every
aspect of the business. TQM integrates principles of customer focus, employee
TQM ? empowerment, and data-driven decision-making to drive sustainable growth and
competitive advantage.

Inclusion:
 HISTORY OF TOYOTA WITH TQM

Founded in 1937, Toyota initially produced automatic looms before

Early Years: transitioning to automobiles.

Facing post-war challenges, Toyota's commitment to innovation
laid the groundwork for its future success.

In the 1950s, Toyota developed the Toyota Production System (TPS),

Introduction to TQM: emphasizing efficiency and continuous improvement.

TPS principles, including waste reduction and process optimization,
formed the basis of Total Quality Management (TQM).

Toyota's dedication to TQM led to global success and prominence in

Legacy: the automotive industry.

The company's focus on quality, efficiency, and continuous
improvement continues to influence businesses worldwide,
exemplifying the enduring legacy of Total Quality Management.
PRINCIPLES OF TQM AT
TOYOTA:
Customer Focus
Employee Involvement
Integrated Systems
Process-Centric Approach
Systematic Flow
Continual Efforts
Fact-Based Decision Making
Relationship Management
TOYOTA WAY: 2 PILLARS

The Toyota Way is a set of principles defining the organizational culture

of Toyota Motor Corporation

Pillars of Toyota:
Continuous Improvement (Kaizen): The philosophy of continual
improvement in all aspects of operations, striving for perfection
through small, incremental changes.
Respect for People: Valuing and empowering employees at all levels of
the organization, recognizing their contributions and fostering their
growth and well-being.
 JIT PRODUCTION AT TOYOTA:

Quality Focus
Continuous Improvement (Kaizen)
Flow Manufacturing
Pull System
Small Lot Sizes
Supplier Partnerships
Employee Involvement
EMPLOYEE INVOLVEMENT AT
TOYOTA:

Empowerment and Ownership

Continuous Improvement Culture
Training and Development
Benefits of Employee Involvement
The key Difference from Traditional TQM
CHALLENGES IN IMPLEMENTATION:

Operational Design Complexity

Resistance to Change
Employee Engagement and Treatment
Alignment between Management and
Operational Practices
Integration Across Manufacturing Processes
CONCLUSION
Toyota Motors' Total Quality Management (TQM)
implementation has propelled it to global automotive leadership.
Through TQM principles like quality focus and continuous
improvement, Toyota achieves efficiency, innovation, and
customer satisfaction. Their commitment to excellence sets
industry benchmarks, optimizing production, and fostering
reliability and innovation. Toyota's dedication to TQM ensures
its ongoing leadership in the automotive landscape.
 THANKYOU
UTKARSH VIKRAM SINGH CHAUHAN (2352176)
NANDINI RATHORE (2352227)
SHREYA PURKAYASTHA (2352004)
NIHARIKA BAJAJ (2352067)
SOURABH NAINAKWAL (2352018)
SHREYA SHIL (2352043)
RITIK AGGARWAL (235267)
KANISHK SARAF (2352002)