Professional Documents
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24 * 7
Batch Transactions happens every 1 hour.
Amount credit to beneficiary will happen in 1 hour.
Minimum Rs. 1
24 * 7
RTGS not available on Bank Holidays.
Channels of NEFT/RTGS:
Bank Counter
Net Banking
Mobile Banking
ATM
NEFT/RTGS TRACKING:
Sponsor Bank -
Sender Sender Bank TNSC
c
r A/
ve NEFT -1 Hour Batch
Receiver A/c cei ed RTGS - Immediate
e t
Credited R ebi
D
CTS
RuPay CARDS
ATM
ATM – Automatic Teller machine
Any Where Any Time – All over India
24/7 working
ATM machine allows customers to check their account balance and also some banking
operations like Fund transfer, Cheque Book request, Pass book printing, Cash deposit,
etc.,
Two way Authentication – CARD & PIN
ONUS Transactions (Our card on our Bank ATM)
OFFUS Transactions (Our card on Other Bank ATM)
OFFUS transaction / LORO transaction – NPCI involvement
NPCI provides reports on transaction
3 Way Reconciliation – Day to day reconciliation to be done
Any dispute – DMS of NPCI will helps
PoS
PoS – Point of Sale (Check out Point)
Useful for Retail level Transitions
Card present transactions
NPCI handles all PoS transactions
Chip based transactions are insisted by RBI
3 Way Reconciliation – Day to day reconciliation to be done
Any dispute – RGCS(RuPay Global Clearing & Settlement) of NPCI will helps
E – Com
E- Com – Electronic Commerce / e- Shopping
Online Trading, Purchase through our society
Settlement process will be taken care by NPCI
Card not present transaction
Can do Business to Business Transactions
Can do Business to Customer Transactions
NET BANKING
INTERNET BANKING
Internet banking is an electronic system that enables customers of a bank to carry out
Generally, the banks will host their web sites at ‘.com’ domain and e-Banking sites at
‘.net’ domain.
obtained by the customer from the bank to access their e-Banking facility.
Must be highly careful with these credentials. They should not be shared with anyone
User Credentials should not be written down in usual places like diary, personal note
Passwords should not be easily identifiable. It should be a mix of alphabet and numbers.
Special characters can also be added to make the password difficult to guess.
Passwords should be changed periodically to avoid others from guessing the passwords.
KYC compliance is a must. KYC score, as advised by RBI, must be greater than 110.
The customer while transferring funds using Internet Banking module of a bank, the bank
Interbank transaction requires the beneficiary details such as Account Number, Bank,
In case of Intra Bank Transfer and Own Account Transfer, the customer’s account is
The transfer request is handled within the bank systems and responded back
spontaneously
In case of Inter Bank transaction, the request message from the originating bank is sent to
a central Switching spot, where the requests are handled by the switch and forwarded to
The beneficiary bank then spots the mentioned beneficiary account, credits the account
If there are any mistakes in the account number, and no such account exists with the
bank, then the beneficiary bank rejects the request with a ‘FAILURE’ message.
If there are any mistakes in the account number, and there exists an account with that
Addition of beneficiary is usually trailed by a specified ‘Cooling Period’. This is for the
customer to revert back to the bank for any changes or claims in the beneficiary details
added.
MOBILE BANKING
Mobile banking is a provided by a bank to allow its customers to carry out various
Mobile banking facility can be utilized only through the specific application (Mobile
The maximum amount per transaction is limited in mobile banking when compared to net
banking.
Credentials, such as userID, Login Password, Transaction Password, mPin etc, should be
obtained by the customer from the bank to access their mobile banking facility.
Mobile banking App shall be downloaded from the ‘Play Store’ for Android phones,
The transaction flow is same as the Internet Banking, except that it is carried out through
the specific App developed for the hand held mobile device.
The use of app for carrying out banking transactions is easier and more user-friendly.
Hence the security levels for Mobile Banking is higher than that of Internet Banking
system
IMPS
IMPS ensures immediate transfer of money from the sender to the beneficiary.
IMPS service can be availed by the customers of the bank who have applied and availed
National Payments Corporation of India (NPCI) acts as the middleman in routing the
IMPS has no defined maximum limit. But the maximum cap may be fixed by each bank
IMPS transactions are settled four times a day at specified times and intervals
Sender & Receiver - Have to register for Mobile Banking & get a unique ID
called "MMID"
Generation of MMID is a One-time process
Remitter (Sender) transfer funds to beneficiary (Receiver) using Mobile no. & 7digit
MMID of beneficiary.
In the cases where Remitter is enabled on Mobile Banking, but Beneficiary mobile
number is not registered with any bank account, Remitter shall send money to the
Beneficiary using Beneficiary account number and IFS code as well, in addition to
In ABRS – Aadhaar Based Remittance Service, a remitter can initiate IMPS transaction
Banks provide a facility for their customers to pay their bills online.
Online Bills Payment facility avoids the need for the customers to pay the bills at the
counters.
Instead, they may make all the payments from their places with ease.
All the bank’s customers with Online Banking facility may pay their bills online.
The user accesses the merchant websites and fills in all the required details and proceeds
to the payment.
During the payment, the request from the merchant site reaches the aggregator and the
The banks on receiving the message, verifies the account holder details and the account
balance. On positive verification the customer’s account is debited and the aggregator’s
transit account maintained with the bank is credited with the payment amount as
The aggregators on receipt of the amount, will intimate the merchants and the user gets
The transit account is tallied periodically and the accumulated amount is settled to the
The amount collected by the aggregator from the user is settled to the merchants within
If there is any disturbance in the flow of requests from the bank to the aggregator, then
the amount, if debited from the customer, will be returned back on the same day.
If there is any disturbance in the flow of requests from the aggregator to the merchant or
henceforth, then the amount transacted will be reverted or credited at the discretion of the
merchant.
UBP
Utility Bills Payment is the facility offered by the banks to customers through their
The UBP service is offered by the banks with the help of aggregators.
In this scenario, the user logs in to a single bank and find the list of merchants from
which, the user can choose the required merchant of choice and proceed with the
UBP doesn’t require the bank’s customer to visit the merchant site.
Instead, the customer may prepay or post pay their bills right from the e-Banking site of
their banks.
Login multiple times (once to the merchant site, secondly to the bank’s payment
site)
The user is required to register only once in the site and proceed with the payments for
Accessible- Facilitate easy payment of bills through both digital and physical
channels
Integration- Bharat Bill Payment Operating Units (BBPOU) will have to connect
only to Bharat Bill Payment Central Unit (BBPCU) to get access to all the billers.
Utility companies just need to connect to maximum two BBPOUs to enable all
Brand Connect- Single and trusted brand connect and BBPS Assurance
RECONCILIATION
RECONCILIATION
Reconciliation is an accounting process that uses two or more sets of records to ensure
misappropriations made during the day and provides room for us to proceed with the
IMPS, POS have a Four way reconciliation – Switch file, CBS File, NPCI File
Bill Payment through Bill Desk has a Three way reconciliation – CBS file, BillDesk file,
Switch file.
This minimizes the chances of missing out any vital detail, which may cost the reputation
of the institution.
Prompt identification of faults or issues enables timely action preventing huge losses.
UPI issuer
C KYC, EKYC,