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Wyndham Quality Audit 2024

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Kumar, Animesh <Animesh.Kumar@wyndham.com> Tue, Mar 19, 2024 at 10:33

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Hi All,

Good Morning.

Refer to trail mail, the Audit will start by Last week of March 2024.

Please be ready, do the self-evaluation & complete the compliance.

Few things to be taken on priority –

Training –

For GM - Human Trafficking, Wyndham Reward GM/Owner training, HMP Training.

For FO Manager/ FO Team – Wyndham Reward Training.

GFQ/ Guest reviews--

OSAT to be 8.5 and above

OSR to be 4.5 and above
 NPS growth Quarter to Quarter

Wyndham Green –

Mandatory certification to level 1

If hotel certified to a level then move to next level within one quarter ( ex- If hotel is level 1 by next quarter complete
level 2. If hotel on level 3 by next quarter complete to level 4 or similar.)
Hotel must comply with Biotique dispenser program for wet amenities.
Sustainability attributes to be completed on Google, Cvent/Lanyon, Booking.com and Expedia.

Please note that Hotels who fail the QA audit will go for reinspection, for which there is a standard fee of $1,100. The
hotel will be subject to a Re-inspection after a minimum of 30 days post the initial inspection. The brand has the right to
re inspect sooner. The re inspection fee will be billed no later than the month following the re inspection,

Please take the above on priority and work on condition, compliance, and cleanliness of properties.

Best,

Animesh Kumar

Director Franchise Operations Eurasia Region

Wyndham Hotels & Resorts

9th Floor, Address One, Golf Course Road, Sector 56

Gurgaon – 122001, Haryana, India

Count On Me

From: Kumar, Animesh

Sent: Monday, March 18, 2024 2:10 PM
Subject: Franchisee QA - EcoSure

Good Afternoon All.

As you all aware the Ecolab acquired Deloitte’s brand operative services ie LRA last year. And it will be known as
EcoSure

We are heading towards our annual Quality Audit. And to inform you guys The EcoSure QA audits will commence during
the final weeks of March 2024.

The audit will measure the 3 C’s Compliance, Cleanliness, and Condition in the below categories.
Standard Category

Administrative Policies

Food & Beverage

Guestroom

Hotel Arrival & Exterior

Hotel Facilities

Lobby & Front Desk

Meeting & Business

The scoring criteria has changed to a more simplified model. The percentage-based system is:

· 90% or greater is a pass.

· 70-80% is a pass with action required.

· 70% and below is a failure.

NOTE: - Failure in any single category will result in overall failure of the inspection.

Hotels who fail the EcoSure QA audit, will be informed on the Audit report and this will include notification on the required
reinspection, for which there is a standard fee of $1,100. As before the hotel will be subject to a Re-inspection after a
minimum of 30 days post the initial inspection. The brand has the right to re inspect sooner. The re inspection fee will be
billed no later than the month following the re inspection.

Please find attached the details about WQA. And start working for the same.

Thanks.

Best,

Animesh Kumar

Director Franchise Operations Eurasia Region

Wyndham Hotels & Resorts

9th Floor, Address One, Golf Course Road, Sector 56

Gurgaon – 122001, Haryana, India

Count On Me
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