PARAMID COLLEGE

Sector: Business
Program:-TVET
Department: -HRM
Unit of competency: - Participate In a Team
Exam Outcome LO1: Developing Effective Workplace Relationship
 Entry year: 2015 E.C  Program: Regular
 Academic year: 2016 E.C  Max weight: 30%
 Time allowed: 30 min.
 Year: 1st  Instructor:-GEBREHANS T.
 Level: I

NAME-----------------------------------------IDNO, ---------------------SEC, ------DEP---

Part I: - Choice
1. Which one of the following are not characteristics of a good working relationship?
A. Support B. Trust C. Respect D. Feedback E. Aggressive
2. _______ is a response to either an action or words.

A. Agreement B. Acknowledgment C. Feedback D. Respect

3. ______ tells you positive things, things you like to hear.

A. Negative feedback B. Positive feedback C. feedback D.All
4. Which one of the following are not Benefits of good working relationship?
A. Help to make the workplace enjoyable C. To be able to ask questions, receive assistance
B. Allow for a supportive environment . D. The conflict harms team spirit
5. _____ is information given to you about the way you can improve on or what you need to
change.
A. Negative feedback B. Positive feedback C. feedback D.All
6. _____________communicate openly and honestly about the problem.
A. Preparation B. Acknowledgment C. Identify the problem D. Acknowledgement
7. Which one of the following are not a common source of conflict?
A. Mistakes and accidents B. Misunderstood communication
C. Judgments D Unclear job descriptions E.none

Part II- short answer

1. Write to Advantages and disadvantages of Workplace Conflict?

2. Write Steps to manage conflict?
3. Identify the five points to have a good working relationship?

By GEBRE T Page1