Delivery Schedule

Securing Employment in Warehousing

Day 1 Induction & evidence of learning

Basic use of digital devices / systems
Day 2 Basic use of digital devices / systems &
Observations
Day 3 Digital presence, awareness and safety &
Observations
Day 4
Behaviour and Standards at Work Part 1

Day 5
Behaviour and Standards at Work Part 2

Day 6
Provide contact centre customer service

Day 7 Incoming & Outgoing telephone communication

and sales Part 1
 Delivery Schedule
Securing Employment in Warehousing

Day 8 Incoming & Outgoing telephone communication

and sales Part 2
Day 9 Incoming & Outgoing telephone communication
and sales Part 3
Day 10 Interview Prep and Corrections
Marking & Wrap up; Learner Survey; Engaging
with supporting resources – Exit reviews