Page number Contact us box

@ logo to direct
customer online

Regulatory symbol Customer reference box

highlighted in orange for
easy reference

Bill date/period info

Font in Arial to make the

bill easy to read
Message
g board box

Switch to Direct Debit

section Ways to pay information
arranged into 3 columns
for easy reading
Clear symbols in the ways
to pay section
 Emergency number & distributor
information

Detailed breakdown of
usage and cost Meter & meter reader details

Complaints procedures

Consumer Direct details

Consumption comparison

Disability discrimination
act compliance

Giro slip to official size

and standard