10/8/22, 9:28 AM Front Matter | Link Technology to Your Long-Term Business Goals: How to Use Technology to Mobilize Your

ze Your People, Strategy and …

Praz

Link Technology to Your Long-Term

Business Goals

How to Use Technology to Mobilize Your People,

Strategy and Operations

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10/8/22, 9:28 AM Front Matter | Link Technology to Your Long-Term Business Goals: How to Use Technology to Mobilize Your People, Strategy and …

Praz
Bangalore, Karnataka, India
ISBN 978-1-4842-8207-6 e-ISBN 978-1-4842-8208-3
https://doi.org/10.1007/978-1-4842-8208-3
© Praz 2022
This work is subject to copyright. All rights are solely and exclusively licensed by
the Publisher, whether the whole or part of the material is concerned, specifically
the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting,
reproduction on microfilms or in any other physical way, and transmission or
information storage and retrieval, electronic adaptation, computer software, or
by similar or dissimilar methodology now known or hereafter developed.
The use of general descriptive names, registered names, trademarks, service
marks, etc. in this publication does not imply, even in the absence of a specific
statement, that such names are exempt from the relevant protective laws and
regulations and therefore free for general use.
The publisher, the authors, and the editors are safe to assume that the advice and
information in this book are believed to be true and accurate at the date of
publication. Neither the publisher nor the authors or the editors give a warranty,
expressed or implied, with respect to the material contained herein or for any
errors or omissions that may have been made. The publisher remains neutral
with regard to jurisdictional claims in published maps and institutional
affiliations.
This Apress imprint is published by the registered company APress
Media, LLC, part of Springer Nature.

The registered company address is: 1 New York Plaza, New York, NY
10004, U.S.A.

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Table of Contents
Part I: People
Chapter 1:​Teams and Divisions
Why Divide Teams?​
Parallel Triumphs Over Sequential Work
Summary
Chapter 2:​Hiring
Referrals
HR Sourcing
Consultants
Recruitment Drives
Summary
Chapter 3:​Upskilling
Training Plan
On-the-Job Training
Summary
Chapter 4:​People Management
One-on-One Meetings
Reviews and Performance Management
Individual
Reporting Manager
Team’s Performance Measurement Officer
Structures
Summary
Chapter 5:​Rewards and Recognition
Quarterly Rewards
Ad Hoc Rewards and Recognition
Summary
Chapter 6:​People Processes
Manager-Reportee Employee Relations
Promotions and Remuneration
Summary
Chapter 7:​Rituals
Daily Scrum
Retrospective
All-Hands Meeting
Summary
Part II: Strategy
Chapter 8:​Objectives and Key Results
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What Are OKRs?​

Why OKRs?​
Summary
Chapter 9:​Setting Up OKRs
Defining OKRs
Growth Warriors
OKR Grooming
Summary
Chapter 10:​Linking OKRs to Strategy
Team Alignment and Linking Objectives to Long-Term Strategy
Sustaining OKRs:​Setting a Weekly Cadence
Summary
Chapter 11:​Ensuring Execution of Strategy
OKR Tools
Check-in Meetings
Summary
Chapter 12:​OKR as a Continuous Process
Champions
Stretch Goals
Summary
Part III: Operations
Chapter 13:​People and Processes
Requirements
Tools
Prioritization
Reviews
Summary
Chapter 14:​Prototyping
Innovative Projects
Quick Turnarounds
Long-Term Projects
Summary
Chapter 15:​Scaling Operations
Agility vs.​Scale
Team Culture
Technical Skills of the Team
Nature of the Problem
Business Constraints
Alerts and Flags
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Tech-Driven Operations at Scale

Summary
Part IV: Technology
Chapter 16:​Technology’s Role in Helping Business Needs
Tech Organization in Relation to Business Units
Tech Team Structure
Role of Engineering Managers and Architects
Role of Tech Leads
Responsibilities​of a Software Engineer
Responsibilities​of a Quality Assurance Lead
Responsibilities​of a Quality Assurance Engineer
Summary
Chapter 17:​Technology Stack
Front-End Stack
What Is HTML?​
CSS Properties
What Is Bootstrap?​
Why Use JavaScript?​
What Is React.​js?​
Backend Technology
What Is ExpressJS?​
What Is REST?​
Databases
MongoDB
Postgres SQL
Summary
Chapter 18:​Key Processes and Rituals of Technology Teams
Communication
Problem Solving
Innovation
Change Management
Scrum for Tech Team
What is Scrum from a Tech Team’s Angle
Scrum Master
Scrum Master Responsibilities​and Services to the Product Owner
Scrum Master Responsibilities​Toward the Development Team
Product Owner
Scrum Team
Communication Cadence
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Escalation Process
Overall Review Process
Summary
Chapter 19:​Business Analytics and Its Importance in Scaling and
Execution
Strategy
Determine Business Objectives
Collect and Analyze Information
Identify Core Business Processes
Construct a Conceptual Data Model
Benefits
Independence
Upskilling
Cross-Functional Collaboration
Data Democratization
Tactics and Phases
The Data Stack Architecture
Data Flow
Metadata Layer
The Hero of the Story:​Microservices
Benefits of Microservices
Microservices Architecture Options
Summary
Part V: Processes
Chapter 20:​Data Security
Business Challenges
Data Security Strategies
Physical Security of Servers and User Devices
Access Management and Controls
Application Security and Patching
Backups
Employee Education
Network and Endpoint Security Monitoring and Controls
Security Plan
Roles and Responsibilities​of a Security Team
SLA for Bug Reports
Security Audits
Benefits of IT Security Audit
Requested Evidences and Correlation
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Key Documents and Evidence That Will Be Requested

Summary
Chapter 21:​Why Do Businesses Fail?​
Solving Process Problems
RACI
DACI
Don’t Do Ad Hoc
Requirements Gathering
Epics, User Stories, and Tasks
Follow Sprints
Daily Scrum
Summary
Chapter 22:​Exceptions to Processes:​Good or Bad?​
Exceptions in the Moon Landing
What Can Driverless Cars Learn from the First Moon Landing?​
Not All Stories End Well
Why Do Businesses Seek Exceptions?​
Management by Exception
Setting Objectives
Assessing Performance
Analyzing Your Deviations
Resolving Exceptions
Summary
Chapter 23:​Processes as a Speed Booster, Not a Speed Breaker
What Is Business Process Management?​
How Can Process Mapping Help?​
Areas for Process Improvement
Customer Success
Finance
Human Resources
Operations
Sales and Marketing
Summary
Chapter 24:​Are Processes Sacred?​
What Is a Business Process?​
Why Business Process Is Important
Different Types of Business Process Design
Business Process Examples
What Is the Most Important Business Process?​
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What Makes a Good Process?​

Business Process Management
Summary
Chapter 25:​Conclusion
Productivity
Financial
Marketing
Collaboration and Learning
Customer Service
Index

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About the Author

Praz
currently works on building and managing solutions that are used by
sales, marketing, logistics, and operations at Byju’s. He previously ran his
own company, Wyzebulb, that solved business process automation prob-
lems. His solutions have helped automate business processes and have in-
creased the efficiency of many teams, enabling them to focus on other
core activities. He also previously worked at Nokia R&D and Babajob.
Vidyashree DC: https://www.linkedin.com/in/vidyashree-dc-
598722209/

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