Introduction Welcome to Business Result Second Edition Pre-intermediate. In this book you will find: it video lessons + Practice files What's in a unit? Starting point + an introduction tothe theme ofthe unit cussion questions Working with words ‘* reading and listening about a work-related topic ‘+ focus on key words and phrases ‘practise the new words in speaking activities Language at work + grammar presented in authentic work contexts + Language point box focuses on the key grammar points *+ practise using the language in real work situations Practically speaking + focus on an aspect of everyday communication at work + helps you to sound more natural when speaking + practise speaking in real work situations Business communication + key expressions for authentic work contexts + improve your communication skills for meetings, presentations, socializing, and phone calls + Key expressions list in every unit Talking point ‘© focus on interesting business topics and concepts ‘+ improve your fluency with Discussion and Tsk activities * Discussion and Task allow you to apply the topic to your ‘own area of work What's in the Communication activities? + roles and information for pair and group activities ‘+ extra speaking practice for the main sections of each unit + Communication activities + Audio scripts What's in the Viewpoint lessons? ‘The Viewpoints are video lessons, which appear after every three units. The topics of the Viewpoint lessons relate to a theme from the main units and include: ‘interviews with expert speakers. + case studies of real companies Each Viewpoint is divided into three or four sections, with a number of short video clips in each lesson. A Viewpoint lesson usually inelucles: ‘+ A focus to introduce the topic. This contains a short video showing people discussing the topic. ‘+ Key vocabulary and phrases which appear in the videos. * Main video sections which develop listening and note-taking skills, and build confidence in listening to authentic language in an authentic context. * Activities which provide speaking practice about the topic ofthe lesson, What’s in the Practice files? Written exercises to practise the key language i: ‘© Working with words Business communication © Language at work Use the Practice files: ‘© inclass to check your understanding ‘© out of class for extra practice or homework ‘The Practice files include a Grammar reference section with ‘more detailed explanations of the grammar from each unit. Follow the links (as shown below) to the Practice ile in each unit. 9) For more exercises, go to Practice file 6 on page 116 9 For more information, go to Grammar reference on page 117Working with words | Company facts 1. Work with a partner. What do you know about these companies? Ben and Jerry’ Michelin Yahoo! — Samsung ker 2 Read this text, Match descriptions 1-5 to the companiesin 1. This company provides many different Internet services, including news, online shopping and email. Most of its revenue comes from advertising on its website. Its head office is in Sunnyvale, California. This company makes tyres for cars and other vehicles. It is based in France, but it has more than 111,000 employees all over the world. It is. also well known for its red and green travel guides. It's a Swedish company and it operates in 37 countries. it specializes in low-price household products, including furniture, bathrooms and kitchens, It's a subsidiary of Unilever. The company makes ice cream and frozen yoghurt, and its main competitor is Haagen-Dazs. This company produces many different electrical and electronic products, such as TVs, computers and mobile phones. It's South Korea's. largest company and exporter. 3. Work with a partner. Which companies in 2 do you know well? Do you use any of the companies or their products? What do you think of them?Tip | Word stress To pronounce a longer word correctly, you need to know: (a) the number of syllables (b) vnhich slab has the main ‘ress of accent, company (3 syllables) 4. Complete these sentences with the words in bold from 2. 1 Some companies make or goods. or offer services. 2 Other companies 3 Ifyou ina product or service, i's your main activity 4 If you work for a company, you are an . 5 Your company is_____in the town or city where it has its head office 6 Ifyou work ina your company is part of a bigger group. 7 Your company ina country where it sels or makes its products, Accompany in the same business as you is your 9 Acompany that sells its products in other countries is an 10 Your services. is the money you receive for your products or 5. How many syllables are there in the words in 4? Where is the stress? 6 Complete ths text with words from 4. Sometimes you need to change the form. cars and other vehicles. Itis a of Volkswagen (VW) Group and itis the third ‘oldest car maker in the world. It's inthe Gzoch Republic, but itis a global company. It + in 103 markets and has more than 25,000 5. worldwide, Skoda ! 2 ‘Skoda has the advantages of a central European location and technology from the VW Group. For this reason, its costs are lower than many of its® and it” in cars which offer good value for money. ‘When the company started, it produced bicycles. Today, it continues to g support services to the Tour de France and ‘Tour of Britain cycle races. >) For more exercises, go to Practice file 1 on page 106. 7 Name three big companies in your country. What do they do? 8 > 1.1 Listen and complete the information about the ASSA ABLOY Group. Name of group ‘ASSA ABLOY Products 4 ands, 8. ‘Competitors °E. cl Ingersoll-Rand, and Master Lock Nationality 6 Number of employees * 000 Revenue % billion International operations | “over countries, companies Name of the subsidiary °B Q Make sentences about the employee and her company, using the information in 8 and some or all of the words in 4. Example: She works for ASSA ABLOY. It produces locks ancl security systems. 10 Work with a partner. Talk about your company or organization.Unit 1 | Companies Language at work | Present simple 1. Work witha partner. Askand answer questions 1-5. 1 Which company do you work fr? 2 Isita new company? 3. What does it do? 4 Do you work atthe head office? 5 Does the company have offices in other countries? 2 Work with a partner. Are these sentences about Gazprom, Nestlé and Toyota true (I) or false (F)? 1. Gazprom produces energy. 2. The companies aren‘t competitors. 3. Nestlé provides services but it doesn’t produce anything, 4 Two of the companies produce cars. 5 Toyota isn’t Russian 6 Nestlé and Gazprom don’t have their head office in Japan. 3 Find examples from 1 and 2 for descriptions 1-5 in the Language point. ‘Then choose the correct words in italics to complete sentences a-c. LANGUAGE POINT Verbs with -s or -0sat the end Annegative sentence using the verb do Anegative sentence using the verb be Aquestion using the verb do A question using the verb be ‘We use the present simple to talk about something happening now / facts or regular actions. We add -s or ¢s to the end of the verb in the second / third person singular. ‘We use de / do for questions with adjectives, and we use le / do for questions with verbs. >» For more information, go to Grammar reference on page 107 4. Choose the correct words in italics to complete the text You probably "know / knows that Nestlé produce produces Nespresso machines and Nescafé instant coffee. And many people °see / sees the Nestlé name on their breakfast cereal packet every morning. But what else “co / does you know about the company? What other products “is / does it sell, and where? And the food industry the company “do / does to protect the environment? '/ doesn't always green, so what does Our reporter Rosa Manning ®talk talks to employees of Nestlé and discovers what they do. She ® fears why most employees are / do happy to work there and why most of Nestlé’s employees “isn't don't want to leave. Listen to Nestlé in Focus tonight at 8 p.m. to learn more about one of the world's biggest food companies,Tip | Intonation in questions Inna Wh question (What, Where, Why, etc.), your voice normally goes down at the end. When Yyou ask person to repeat Certain information, your voice ‘e005 up: What's your na? ‘Mika Krzyzenski — ‘Sorry, what's your fame (again)? “dst call me Mika, 5p 1.2 Listen and make a note of three interesting facts about Nestlé. ‘Compare with your partner. 6 > 1.2 Listen again and answer questions 1-9. 1. How old is the company? What products does it produce? What is its annual revenue? Where is the head office? How many factories does it have? How many employees does it have? Is employee training important for the company? Does the company help local communities? Isita green company? 7 Use the information from 6 to make sentences about Nestlé. Example: The company is over 150 years old. >) For more exercises, go to Practice file 1 on page 107. 8 Work with a partner. Ask and answer the questions in 6 about your company ora company you know well. 9 Work with a different partner. Tell them about your first partner’s company. Practically speaking | How to ask somebody to repeat information 1 Somebody speaks to you ata conference but you don’t hear them. How can ‘you ask the person to repeat the information? Hi, My name's *** and T work for *** in“, 2 > 1.3 Listen to the conversation. Write the information about the company. ‘Numberof countries Number of factories ‘Numberof employees: Annual sales: 3 1.5 Listen again and complete the expressions for asking somebody to repeat the information. 1 Sorry, can you 2 Sorry, ean you abit 2 3 Sorry, ‘employees do you have? 4 And your annual sales. 2 4. Which two questions in 3 ask the speaker to repeat only part of the information? What similar questions can you ask in response to the person inl? 5. Write five facts about yourself or your company, but replace certain words with ****, Read your sentences to your partner. Take turns asking them to repeat the missing information.Unit 1 | Companies Business communication | Making introductions 1. What do you atk about when you meet someone ata conference for the first time? 2 > 1.4 Listen to Gianluca introducing himself to Carmen at a conference. Make notes about: 1 Carmen’s nationality 2 her job 3. why she's at the conference 3 > 1.4 Complete what Gianluca says. Then listen again and check your answers. 1 Excuse me, this seat free? 2 Thanks very much. Can I myself? I'm Gianluca Donatelli 3 Nice tomeet you ‘Carmen. Where are you 2 4 And do you work for? 5 Ohreally? And what do you __? 6 So____are you at this conference? 7 That's interesting. A friend of mine works for an Italian service provider. Can I introduce to 2 8 Roberto. Can you come here a minute? This is ... Sorry, what's your name 2 9 Roberto, is Carmen. She's writing an article on Internet service providers 4 > 1.4 Match questions 1-8 in 3 to Carmen’s responses a-h.Then listen and check. 1 a 'majournalis. 2 bb Carmen. Carmen Sanchez 3 Yesritis-Goahend: 4 Nice to meet you. I'm Carmen Sanchez 5 € Timhere to research an article on Internet service providers. 6 £ Idon’t work for a company. 'm self-employed. 7 Yes of course. That would be 8 1h I'm from Argentina. 5 Practise the conversation with a partner. Key expressions 6 > 1.5 Listen to another extract of the conversation between Gianluca and Introducing yourself Carmen. Underline the stressed words in Carmen’s questions. Why does she Can | introduce mysel?? stress these words? ‘My name's / 1m wu 1 Gianluca: What do you do? Carmen: What about you? What do you do? Introducing others 2 Gianluca: Why are you here at this conference? Carmen: How about you? Can | introduce you to .2 Why are you here? Thisis.. Responding 99 For more exercises, go to Practice file 1 on page 106. Nice to meet you. / How do you do? 7 Work with a partner. Have short conversations using the prompts below. Le eee = Name = Company = Country ‘Asking about person/job/ + Job ‘+ Reason for being here company oak Sie acs peers eat Example: A Col introduce mys? I'm Felipe. Where are you from? B Nice to met you. My name’ Jur. unsdsranwore er ‘A Where are yon from, Jur , What do you do? B I'm from Spain. What about you? Where are you fom: arate A I'm from Brazil Re aE 8 Work in small groups. You are at a conference. Introduce yourself to another person. Then introduce this person to other people in the group. 10Unit 1 | Companies = = TALKING POINT - w y Make that contact! Work with a partner. You are both at a conference. You are competing for a big customer. The first person to finish is the winner. Turn to page 136 for the rules of the game. Where are you from? We make car windows. Can | introduce you to my boss? You, too. What is your annual revenue? No, | work in one of our subsidiaries. Where's your head office? No, I'm from South America. 4 I'm in room 356. How about you? Yes, we do, PLAYER A ee I'ma sales ‘manager. Who do you work for? It's 1263 Gray Rd, Carmel, JOKER In Milan, What services do you provide? No, we don't. We're a service company. JOKER } an My husband/wife? He's/She's a journalist. Do you come here every year? Who are your main competitors? JOKER Does your company operate in Europe? Olsen. Jan Olsen, How many ‘employees does your company have? JOKER I'm here to look at new products. What about you? | work for Goodyear. Sorry, what's your ‘company again? JOKER Lea) Yes, | am, Nice to meet you Sorry, what's your name (again)? Italy JOKER We operate in Europe and North America, Do you use English in your job? Fifteen JOKER oS ae That's a very personal question! Why is your English so good? Is this seat free? No, it's a French company. I'm Spanish What about you? Yes, it is. What does your ‘company do? Yes, | am, What does. your company specialize i No, I'm not. Just today. Do you do any business in Asia? No, it doesn't106 | 1 | Practice file Working with words 1 Match 1-6 to at. Our annual revenue is _d_ We're based __ We operate __ aaeene a phone services. b in many different countries. in phones for children under 12 G00 million. mobile phones. £ inthe north of Italy. 2 Choose the correct words in italics to complete the text. My company ‘produces / predets specialized software for the film industry. We are 2made / based in San Francisco, but we also “specialize / operate in Europe and the Far East where we have two services / subsidiaries. There are 450 Srevenues employees in the company. We sell our “products / exporters to companies like Dreamworks, which “provide / produce animated movies. Our technology Is very new, so we don't have many Scompetitors / companies. 3 Complete the sentences using a suitable word from 2in the correct form. 1 We have an annual revenue of $25 million 2 Frances abig toother countries. 3. Totalgaz is one ofthe of Total Group. 4 We only sell these in Europe and North America 5. Where exactly is your company of wine 6 Hem clothes at low prices. 7 Alot of pizza restaurants in good-quality home delivery services. 8 The TATAGroup____onalll six continents. 9) We offer a wide range of consulting 10. What exactly does your company. Business communication 1 Complete questions 1-6 with the words from the list. Then match the questions to responses a-f. Who What Why What Where ae Can _Tintroduce myself? ¢ ‘s your name? __ ‘are you from? —_ do you work for? _ do you do? __ are you here in Tokyo? __ {min the food business. Thave a meeting with a customer. AGerman car maker. Caroline Hook. Yes, of course. New York. means 2 Complete the conversation with sentences ai. Nice to meet you too, Gideon. Can Lintroduce you to her? And what do you do? Sorry, what's your name again? What about you? This is Rachel. So why are you at an international car show? Can introduce mysell? i. Nice to meet you. Rachel Excuse me. Can I sit here? Gideon Yes, of course. Rachel Thanks very much. "_i_ I'm Rachel Steadman, Gideon ?__I’m Gideon Lack. Rachel *__ Where are you from? Gideon I'm from Switzerland originally. But I live in the Czech Republic now. + Where are you based? Rachel In Toronto. Gideon And who do you work for? Rachel Bos. I's an advertising agency. 'm here with Honda. It’s one of our clients. © Gideon I'ma teacher of Greek literature. Rachel That's unusual. °_ Gideon I'm here with my wife. She works for BMW. ‘Ab, there she is now.” Rachel Yes, of course, That would be nice. Gideon §__ Rachel Rachel. Rachel Steadman. Gideon Ursula. °__ She works for an advertising agency in Canada. mean eeLanguage at work GRAMMAR REFERENCE Present simple Form Positive: Add -s or -<¢s after the verb with he/she it, T/you/ we /they spectalize in Latin American music. He/She/lt specializes in high-tech products. Negative: Use the auxiliary do/ does + not + verb. It doesn’t produce software We don’t produce mobile phones. Questions 11 Use do and does, but don’t change the form of the main verb (no -3). Does it have a subsidiary in China? Do you have many competitors? 2 With question words (who, what, where, how, etc), use do and does after the question word. Where do you work? What does he do? 3 To givea short answer to questions in the present simple, use the subject + does /do or doesn’t/don’t. Do you woork for a multinational company? Yes, Ido. /No, I don't. Does your company operate in South America? Yes, it does. /No, it doesn’t. Exceptions 1 The verb bis irregular. Tam You/We/They are He/Shellt is 2 In questions Is he Spanish? Where are the subsidiaries? 3 Innegative sentences with be, add not or 1 T'm not from China, They aren't in the company foday. Use 1 To talk about facts or things which are generally true. The company provides insurance services 2 To talk about regular actions. We lave sales meetings every month, 3 Donot use the present simple to talk about actions in progress at this moment. Use the present contintious for this (see page 109). be, do not use do and does. deta Oa ae 1. Complete sentences 1-10 with the verbs from the list. start starts work works i are specialize specializes have has 1 Our company __ lias _ shops in Europe and Asi 2 She in Manchester today. 3 We in electronic toys for children, 4 The meeting always at230 pm 5 She for an engineering company. 6 Tusually, work at about 7 a.m. 7 We ‘one office in Paris 8 He's a lawyer, He in company law 9. Most of our competitors based in Europe. 01 inadvertising 2 Choose the correct words o phrases in italics to complete questions a-j. Then match the questions to answers 1-10in 1. What do / dees you specialize in?_3 Who do / does your wife work for? __ ‘Have you / Do you have an office Where be / is she? __ What do / does you do? _ Where be / are your competitors? _ ‘Where lis / does your company operate? _ When do you arrive /arrives atthe office? __ What time do / does the meeting start? _ What is / does he do? __ France? _ See te ane Complete the missing words. The last letter of each, word is given. 1 A _L-syour head office in London? B No, ourcompany —_ isn’t British, it’s American. 2 I'msorry, but we the Middle East. 3. What sort of products s your company sell? 4 AHe ‘twork in Munich any more. B Really? So why she havea flat there? ‘thave a sales office in 5 They ‘tin the company today. They're on a business trip. 61 ‘t know how many employees they have. 107136 | Communication activities Unit 1 | Talking point 1 Start on the Player A or Player B square. 2. Take tums to move one square in three possible directions. 3 Ona blue square, you answer the question. Example: Blue square: What's your name? Your answer: My name's Carlo Fernandez. 4 Ona yellow square, you give a question to the answer there. Example: Yellow square: No, fm American. Your question: Are you British? 5. If your question or answer is correct, you move again ike this ) Wand wait for your next turn. Ifit’s not correct, you move one square like this € and wait for your next turn. 6 Ifyou arrive on a Joker’ square, you will hear a question from your teacher or on an audio file ‘The first person to answer correctly moves like this. “vy The other player moves like this. Rta Unit 3 | Language at work, exercise 7 Student A ‘+ Roland Moreno invented the smart card. ‘+ He went to school in Paris but didn’t finish his studies. ‘+ He worked for a short time for different newspapers, then created his own company. He called it ‘innovatron’. ‘* He launched his invention on 25th March 1974, ‘+ He had his first success in 1983 when France Télécom used smart card technology for its phone cards. ‘¢ He also invented a number of strange musical instruments, including the ‘pianok’, a portable piano you could put in your pocket. Unit 3 | Business communication, exercise 5 Student A You researched the Energypod, a bed that can be installed in the company: Read the notes and give a report on your research, INFORMATION ABOUT ENERGYPOD High-quality and easy-to-move beds. Can be used anywhere in the company. Aims To find the best place for employees to have a 20-minute sleep. To find out if short sleep helps employees to be more creative. Research process Decide where to install them ~ in room next to canteen? Order three Energypods for one-month trial. Free coffee and biscuits for employees who use it. Send questionnaire to all employees at end of month, Interview employees who used it. Results Easy to sleep in (70% of users). Too noisy next to canteen (35%). 20 minutes too short (43%).Unit 5 | Talking point, exercise 1 Joanna Payton — Northwest Power I didn’t understand why my electricity bill was so high, so | went to their local office and spoke to Joanna, After five minutes, she saw that | couldn't follow her explanations (V'm a lttle deaf), so she offered me a coffee and sat down with me for half ‘an hour to explain things more simply. At the end, Joanna said she was stil surprised that someone living alone had so much to pay. She looked into the problem and discovered that there was a computer ‘error and that my bill was in fact wrong. It took four ‘months to resolve the problem, but it was Joanna who dealt with everything, She called me regularly and | never had to contact Northwest Power myself. Shana Adams - Belvedere Hotel Thad a reservation in a small hotel near Brighton. {arrived at about 1030 pim., very tired and very hungry. | asked the owner, Shana Adams, if there ‘was a restaurant still open nearby. She gave me an address about 2 20-minute drive from the hotel, but ‘when | got to the restaurant, it was closed, When | got back to the hotel, Shana was very embarrassed ‘about her mistake. She asked if! still wanted to eat, ‘and 20 minutes later she served me a delicious. steak and chips with salad. She offered me a drink and chatted to me about my work for another hour. When | left, the meal she served me wasn't ‘on the bill, She said that she enjoyed our midnight conversation so much that she didn't want to make ‘me pay for it. Conchita Diaz ~ Rialto Airport Hotel We stayed at the Rialto Airport Hotel the night before our holiday. In the taxi to the airport the next ‘morning, we realized that my daughter's favourite teddy, Kevin the Kangaroo, was stil in the hotel room, | called the hotel, but they couldr't find Kevin and my daughter was very upset. When we arrived in Acapulco, | got a call from Conchita Diaz at the Rialto, They had just found Kevin under a bed. | was very angry because my daughter was still really sad, The same day, | received an email with a photo of kevin sitting by the swimming pool at the Rialto, The ‘message was ‘Having a wonderful holiday!’ The next day, it was a photo of Kevin at the restaurant, then. Kevin at the gym, and so on for all ten days of our vacation. Now my daughter wants Kevin to spend every holiday at the Rialto, rae Bartol Kukoc ~ Loc-Tite Security Bartol’s company manages security at our factory. After just 18 months with us, he knows all our employees by name, and greets everybody at the entrance with a friendly smile and a few words. He always asks me to tell him when important visitors are coming. When they arrive, he asks about their journey and chats to them about their country or home town. Last month, | completely forgot | had a visit from a VIP customer. | was in another meeting when Bartol called me. He said ‘I have your visitor, Mr X, here, I told him you were stuck in traffic’ | then had to leave the company by a different exit. When | arrived at the main entrance ten minutes later, Mr X was showing Bartol photos of his holiday in Croatia. ‘Aaron Dyke ~ Joe’s Superstore It was just before the Christmas holidays, and there was a lot of snow in my father’s home town. He's 89 vyears old and lives alone and | was worried that he couldn't go out to the supermarket. | called several stores, but either they didn't deliver to people's homes or they had too many other deliveries. Then I called Joe's Superstore and spoke to Aaron. ‘No, ‘we don’t usually deliver, Ma'am, and we are just closing, but Ill speak to my boss! Two minutes later he called back and took my order. My father has a special diet, so he suggested other products that ‘would be good for him. When | wanted to pay, Aaron dit wasn't necessary. Half an hour later, Aaron. ‘was at my father’s door with his groceries. 137