Set-Up Instructions | PUBLIC

SAP S/4HANA Cloud

2023-12-08

Setting Up Customer Returns (BKP)

© 2023 SAP SE or an SAP affiliate company. All rights reserved.

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Content

1 Document History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2 Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

3 Preparation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
3.1 Required Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
3.2 Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

4 Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
4.1 Assign Sales Organization – Distribution Channel (Distribution Chain) to Plant. . . . . . . . . . . . . . . . . . . . 10
4.2 Assign Shipping Condition/Loading Group/Plant to Shipping Points. . . . . . . . . . . . . . . . . . . . . . . . . . . 12
4.3 Assign Shipping Point/Plants/Storage Condition to Picking Locations. . . . . . . . . . . . . . . . . . . . . . . . . . 13

5 Master Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
5.1 Extend Material Master in 2nd Supplying Plant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

6 Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
6.1 Ticket Component. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Setting Up Customer Returns (BKP)

2 PUBLIC Content
1 Document History

Revision Date Change

1.0 2019-12-03 Initial version

Setting Up Customer Returns (BKP)

Document History PUBLIC 3
2 Purpose

This document describes additional configuration steps that you must carry out in the productive system on
customer site to activate the Customer Returns (BKP). As these configuration steps are company-specific, they
cannot be delivered by SAP, and must be carried out by the company setting up the SAP solution.

The following figure gives you an overview of the systems and their connection within Customer Returns (BKP).

Setting Up Customer Returns (BKP)

4 PUBLIC Purpose
3 Preparation

3.1 Required Information

During the course of the activities described in this guide, you will be required to enter or provide system-specific
information. To ensure a smooth and efficient integration to SAP S/4HANA, we recommend that you have the
information listed in the table below at hand before starting the integration process.

Type of Information Required Your Data

SAML local identity provider certificate of Jam instance Recommendation: Create a zip file

SAML local identity provider issuer of certificate of Jam in-

stance

Communication user ID starting with CC

SAP S/4HANA Cloud system

3.2 Prerequisites

Cross-plant material replacement business runs in two plants within a company code. The activation of one
country solution provides one company code with related organizational structure.

It is necessary to setup a second plant structure for running business in an additional plant code for domestic
intracompany business.

The following example refers to Customer Returns (BKP_DE).

Extend Organization structure Original (DE) Example for 2nd Organization Entity (DE)

Company 001010 N/A

Company Code 1010 N/A

Assign Company Code to Company 1010 to 001010 N/A

Assign company code to controlling 1010 to A000 N/A

area

Define Plant / Assign Plant to Com- 1010 / 1010 to 1010 1020 / 1020 to 1010
pany Code

Setting Up Customer Returns (BKP)

Preparation PUBLIC 5
Extend Organization structure Original (DE) Example for 2nd Organization Entity (DE)

Maintain Purchasing Organization / 1010 / 1010 to 1010 N/A

Assign Purchasing Organization to
Company Code

Assign Purchasing Organization to 1010 to 1010 N/A

Plant

Define Sales Organization / Assign 1010 / 1010 to 1010 N/A

Sales Organization to Company Code

Assign Distribution Channel to Sales 10 to 1010 N/A

Organization (Distribution Chain)

Sales Office 100 N/A

Sales Group / Assign Sales Group to 100 / 100 to 100 N/A

Sales Office

Set up Sales Area 1010/10/00 N/A

Assign Sales Office to Sales Area 100 to 1010/10/00 N/A

Shipping Point 1010 1020

Assign Shipping Point to Plant 1010 to 1010 1020 to 1020

Storage Location 101A 102A

Assign Storage Location to Plant 101A to 1010 102A to 1020

Setting Up Customer Returns (BKP)

6 PUBLIC Preparation
 Extend Organization structure Original (DE) Example for 2nd Organization Entity (DE)

Assign Sales Organization - Distribu- 1010/10 to 1010 1010/10 to 1020

tion Channel (Distribution Chain) to
Plant  Note
Depending on your configuration en-
vironment for SAP S/4HANA Cloud,
choose one of the following options:

1. Configure Your Solution:

Use SSCUI Assign Sales Organiza-
tion - Distribution Channel - Plant
to maintain this entry
2. SAP Central Business Configura-
tion:
In the Product-Specific
Configuration phase, navigate to
the Configuration Activities tab.
To locate the activity in the tree
view, search for the following ac-
tivity: Assign Sales Organization -
Distribution Channel - Plant.
Choose Open Documentation for
the line item to see more details
about this configuration activity.
Choose the link to navigate di-
rectly to the SAP S/4HANA Cloud
system. Log on to the SAP Fiori
launchpad as a Configuration
Expert - Business Process
Configuration.

Setting Up Customer Returns (BKP)

Preparation PUBLIC 7
Extend Organization structure Original (DE) Example for 2nd Organization Entity (DE)

Assign Shipping Condition/Loading 01/0001/1010/1010 01/0001/1020/1020

Group/Plant to Shipping Points
 Note
Depending on your configuration en-
vironment for SAP S/4HANA Cloud,
choose one of the following options:

1. Configure Your Solution:

Use SSCUI Assign Shipping Points
to maintain this entry)
2. SAP Central Business Configura-
tion:
In the Product-Specific
Configuration phase, navigate to
the Configuration Activities tab. To
locate the activity in the tree view,
search for the following activity:
Assign Shipping Points.
Choose Open Documentation for
the line item to see more details
about this configuration activity.
Choose the link to navigate di-
rectly to the SAP S/4HANA Cloud
system. Log on to the SAP Fiori
launchpad as a Configuration
Expert - Business Process
Configuration.

Setting Up Customer Returns (BKP)

8 PUBLIC Preparation
 Extend Organization structure Original (DE) Example for 2nd Organization Entity (DE)

Assign Shipping Point/Plant/Storage 1010/1010/<space> to 101A 1020/1020/<space> to 102A

Condition to Picking Locations
 Note
Depending on your configuration en-
vironment for SAP S/4HANA Cloud,
choose one of the following options:

1. Configure Your Solution:

Use SSCUI Picking Location to
maintain this entry
2. SAP Central Business Configura-
tion:
In the Product-Specific
Configuration phase, navigate to
the Configuration Activities tab. To
locate the activity in the tree view,
search for the following activity:
Assign Picking Location.
Choose Open Documentation for
the line item to see more details
about this configuration activity.
Choose the link to navigate di-
rectly to the SAP S/4HANA Cloud
system. Log on to the SAP Fiori
launchpad as a Configuration
Expert - Business Process
Configuration.

Solution content for your country including scope items (at least BKP) is activated in your client.

The minimal structure data for 2nd organization entity listed above is extended
in your client, for example, via flex-org tool or SSCUI, details you can
refer to this link: https://go.support.sap.com/roadmapviewer/#/group/BE47098A-617A-43EF-A27E-
DFD801D70483/roadmap/IMPS4HANACLDENMGMT/phase/001999B7BD851ED68D97F853D2C742CE/node/
001999B7BD851ED68D97F853D2CD02CE

Any issue in extending organizational structure phase, please create message using the component SV-CLD-FRM-
APP.

Setting Up Customer Returns (BKP)

Preparation PUBLIC 9
4 Configuration

4.1 Assign Sales Organization – Distribution Channel

(Distribution Chain) to Plant

Use

The purpose of this activity is to assign Distribution chain to second supplying plant.

Procedure

Depending on your configuration environment for SAP S/4HANA Cloud, choose one of the following options:

Configure Your Solution:

1. Log on to the SAP Fiori Launchpad using business role SAP_BR_BPC_EXPERT.

2. Access the App Manage Your Solution.

Access via FIORI Launchpad

Business Role ID and SAP_BR_BPC_EXPERT

Name

APP Manage Your Solution

3. Choose Configure Your Solution on the screen of Manage Your Solution. The Configure Your Solution screen is
displayed.

 Note

Choose Set Local Version to create country-/region-dependent settings for the intended local version.

4. Input Assign sales organization - distribution channel - plant in the searching input box and
press Enter , the list of Configuration Items is displayed.
5. Choose the Configuration Item with the Application Area Organization. The Configuration Your Solution –
Organization screen is displayed.
6. In the Organization area, choose Configure of the Step Assign sales organization – distribution channel - plant
on the Configuration Steps tab. The Change View “Assignment Sales Organization/Distribution Channel - Plant”
screen is displayed.

Setting Up Customer Returns (BKP)

10 PUBLIC Configuration
 7. Choose New Entries to enter the following data and choose Save:

Field Name Entry Value

SOrg. for example, 1010

DchCust/Mt for example, 10

Plnt for example, 1020

SAP Central Business Configuration:

1. Log on to the project experience in SAP Central Business Configuration.

In the Product-Specific Configuration phase, navigate to the Configuration Activities tab. To locate the activity in
the tree view, search for the following activity: Assign Sales Organization - Distribution Channel - Plant.
Choose Open Documentation for the line item to see more details about this configuration activity.
Choose the link to navigate directly to the SAP S/4HANA Cloud system. Log on to the SAP Fiori launchpad as a
Configuration Expert - Business Process Configuration.
The Change View “Assignment Sales Organization/Distribution Channel - Plan” screen is displayed.
2. Choose New Entries to enter the following data and choose Save:

Field Name Entry Value

SOrg. for example, 1010

DchCust/Mt for example, 10

Plnt for example, 1020

Result

New plant is assigned to distribution chain 1010/10.

Setting Up Customer Returns (BKP)

Configuration PUBLIC 11
4.2 Assign Shipping Condition/Loading Group/Plant to
Shipping Points

Procedure

Depending on your configuration environment for SAP S/4HANA Cloud, choose one of the following options:

Configure Your Solution:

1. Log on to the SAP Fiori Launchpad using business role SAP_BR_BPC_EXPERT.

2. Access the App Manage Your Solution.

Access via FIORI Launchpad

Business Role ID and SAP_BR_BPC_EXPERT

Name

APP Manage Your Solution

3. Choose Configure Your Solution on the screen of Manage Your Solution. The Configure Your Solution screen is
displayed.

 Note

Choose Set Local Version to create country-/region-dependent settings for the intended local version.

4. Input Assign Shipping Points in the searching input box and press Enter , the list of Configuration Items
is displayed.
5. Choose the Configuration Item with the Application Area Supply Chain. The Configuration Your Solution –
Shipping Point and Goods Receiving Point Determination screen is displayed.
6. In the Shipping Point and Goods Receiving Point Determination area, choose Configure of the Step Assign
Picking Location on the Configuration Steps tab. The Change View “Shipping Point Determination”: Overview
screen is displayed.
7. Choose New Entries to enter the following data and choose Save:

Field Name Entry Value

Shipping Condition for example, 01

Loading Group for example, 0001

Plnt for example, 1020

Proposed Shipping Point for example, 1020

Setting Up Customer Returns (BKP)

12 PUBLIC Configuration
SAP Central Business Configuration:

1. Log on to the project experience in SAP Central Business Configuration.

In the Product-Specific Configuration phase, navigate to the Configuration Activities tab. To locate the activity in
the tree view, search for the following activity: Assign Shipping Points.
Choose Open Documentation for the line item to see more details about this configuration activity.
Choose the link to navigate directly to the SAP S/4HANA Cloud system. Log on to the SAP Fiori launchpad as a
Configuration Expert - Business Process Configuration.
The Change View "Shipping Point Determination": Overview screen is displayed.
2. Choose New Entries to enter the following data and choose Save:

Field Name Entry Value

Shipping Condition for example, 01

Loading Group for example, 0001

Plnt for example, 1020

Proposed Shipping Point for example, 1020

Result

New shipping point is assigned to shipping condition/loading group/plant 01/0001/1020.

4.3 Assign Shipping Point/Plants/Storage Condition to

Picking Locations

Use

The purpose of this activity is to assign picking location to shipping point/plant.

 Note

Ideally, this chapter is extended via flex-org tool or SSCUI in preparation phase. If extension failed, you can set
up necessary relationship as below.

Setting Up Customer Returns (BKP)

Configuration PUBLIC 13
Prerequisites

The shipping points and storage locations have already been created for the plants via flex-org tool.

Procedure

Depending on your configuration environment for SAP S/4HANA Cloud, choose one of the following options:

Configure Your Solution:

1. Log on to the SAP Fiori Launchpad using business role SAP_BR_BPC_EXPERT.

2. Access the App Manage Your Solution.

Access via FIORI Launchpad

Business Role ID and SAP_BR_BPC_EXPERT

Name

APP Manage Your Solution

3. Choose Configure Your Solution on the screen of Manage Your Solution. The Configure Your Solution screen is
displayed.

 Note

Choose Set Local Version to create country-/region-dependent settings for the intended local version.

4. Input Assign Picking Location in the searching input box and press Enter , the list of Configuration
Items is displayed.
5. Choose the Configuration Item with the Application Area Supply Chain. The Configuration Your Solution –
Picking screen is displayed.
6. In the Shipping Point and Goods Receiving Point Determination area, choose Configure of the Step Assign
Picking Location on the Configuration Steps tab. The Change View “Picking Location Determination”: Overview
screen is displayed.
7. Choose New Entries to enter the following data and choose Save:

Field Name Entry Value

Picking Location Determination

ShPt for example, 1020

Plnt for example, 1020

SC for example, Empty

SLoc for example, 102A

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 Field Name Entry Value

Picking Location Determination

ShPt for example, 1020

Plnt for example, 1020

SC for example, 10

SLoc for example, 102A

Picking Location Determination

ShPt for example, 1020

Plnt for example, 1020

SC for example, 20

SLoc for example, 102A

SAP Central Business Configuration:

1. Log on to the project experience in SAP Central Business Configuration.

In the Product-Specific Configuration phase, navigate to the Configuration Activities tab. To locate the activity in
the tree view, search for the following activity: Assign Picking Location.
Choose Open Documentation for the line item to see more details about this configuration activity.
Choose the link to navigate directly to the SAP S/4HANA Cloud system. Log on to the SAP Fiori launchpad as a
Configuration Expert - Business Process Configuration.
The Change View “Picking Location Determination”: Overview screen is displayed.
2. Choose New Entries to enter the following data and choose Save:

Field Name Entry Value

Picking Location Determination

ShPt for example, 1020

Plnt for example, 1020

SC for example, Empty

SLoc for example, 102A

Picking Location Determination

ShPt for example, 1020

Plnt for example, 1020

SC for example, 10

Setting Up Customer Returns (BKP)

Configuration PUBLIC 15
 Field Name Entry Value

SLoc for example, 102A

Picking Location Determination

ShPt for example, 1020

Plnt for example, 1020

SC for example, 20

SLoc for example, 102A

Result

The Picking Location Determination data is saved for the 2nd supplying plant, new shipping points and storage
location.

Setting Up Customer Returns (BKP)

16 PUBLIC Configuration
5 Master Data

5.1 Extend Material Master in 2nd Supplying Plant

Use

You enhance an existing material master so that it is available in 2nd supplying plant and distribution chain.

In the following sections, it is described what to do to enhance the trading material TG11 and TG12 so that they can
be used in cross-plant material replacement processing. If you want to use other materials, you will have to do the
enhancement steps for those materials accordingly.

Procedure

1. Log on to the SAP Fiori Launchpad using business role SAP_BR_PRODMASTER_SPECIALIST.

2. Access the App Create Material .

Access via FIORI Launchpad

Business Role ID and SAP_BR_PRODMASTER_SPECIALIST

Name Master Data Specialist – Product Data

APP Create Material

3. Choose Create Material. The Create Material (Initial Screen) screen is displayed.
4. Enter the following data and choose Continue:

Material for example, TG11

Material for example, Trading Goods (HAWA)

Type

Material (in for example, TG11

sub-area:
Copy
from…)

5. In the Select View(s) dialog box, choose the following entries and then choose Continue:
• Sales: General/Plant Data

Setting Up Customer Returns (BKP)

Master Data PUBLIC 17
 • MRP 1
• MRP 2
• MRP 3
• MRP 4
• General Plant Data / Storage 1
• General Plant Data / Storage 2
• Accounting 1
• Accounting 2
6. In the Organizational levels dialog box, choose the following entries and then choose Continue:

Field Name Entry Value

Organizational levels sub-area

Plant for example, 1020

Storage location for example, 102A

Sales Org. for example, 1010

Distr.Channel for example, 10

Copy from sub-area

Plant for example, 1010

Storage location for example, 101A

Sales Org. for example, 1010

Distr.Channel for example, 10

7. On the next tabs, maintain the following data and choose Save.

Field Name Entry Value

Sales: General/Plant tab

All fields unchanged

MRP 1 tab

All fields unchanged

MRP 2 tab

All fields unchanged

MRP 3 tab

All fields unchanged

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18 PUBLIC Master Data
 Field Name Entry Value

MRP 4 tab

All fields unchanged

Plant data / Stor. 1 tab

All fields unchanged

Plant data / Stor. 2 tab

All fields unchanged

Accounting 1 tab

Standard price Change if needed

Per Unit Price Change if needed

Accounting 2 tab

All fields unchanged

8. Repeat the steps above to extend material TG12 in plant 1020, storage location 102A, sale org 1010 and
distribution channel 10 with below data:

Field Name Entry Value

Sales: General/Plant tab

All fields unchanged

MRP 1 tab

All fields unchanged

MRP 2 tab

All fields unchanged

MRP 3 tab

All fields unchanged

MRP 4 tab

All fields unchanged

Plant data / Stor. 1 tab

All fields unchanged

Setting Up Customer Returns (BKP)

Master Data PUBLIC 19
 Field Name Entry Value

Plant data / Stor. 2 tab

All fields unchanged

Accounting 1 tab

Standard price Change if needed

Per Unit Price Change if needed

Accounting 2 tab

All fields unchanged

Setting Up Customer Returns (BKP)

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6 Appendix

6.1 Ticket Component

In case of issues during the configuration, open an SAP support ticket for the following component.

Implementation Step Component Comment

Setting Up Customer Returns (BKP)

Appendix PUBLIC 21
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Setting Up Customer Returns (BKP)

22 PUBLIC Important Disclaimers and Legal Information
Setting Up Customer Returns (BKP)
Important Disclaimers and Legal Information PUBLIC 23
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