STUDY ON WORK PLACE OPERATION MANAGEMENT WITH SPECIAL

REFERENCE TO CHHAYAKART
A report submitted partial fulfilment of requirement for the award of the degree
in

BACHELOR OF BUSINESS ADMINISTRATION

Submitted by

KOYALKAR DHANASREE

HT. NO :1175-21-684-017

SAROJINI NAIDU VANITA MAHA VIDYALAYA

(Sponsored and managed jointly by Osmania Graduates' Association & Exhibition Society)

Affiliated To Osmania University, Approved By AICTE,

(NAAC Accredited 3 Cycle)

Exhibition Ground, Nampally, Hyderabad, Telangana - 500001,

(2021- 2024)
 SAROJINI NAIDU VANITA MAHA VIDYALAYA
(Sponsored and Managed Jointly by Osmania Graduates Association and Exhibition Society)

CERTIFICATE
This is to certify Miss KOYALKAR DHANASREE is a Bona fide student of this college
with Hall Ticket No.1175-21-68 4017 and she worked on the project titled

“A STUDY ON WORKPLACE OPERATION MANAGEMENT WITH SPECIAL

REFERENCE TO CHHAYAKART, Under the supervision of MISS. ASIMA BEGUM
of this college faculty Dept commerce during the year
2021-2024.

Place: Hyderabad
date
Princip
al
 CERTIFICATE BY THE GUIDE
This is to certify that the project work titled

A STUDY ON WORK PLACE MANAGEMENT WITH SPECIAL REFERENCE TO

CHHAYAKART is the work done by KOYALKAR DHANASREE with HALL TICKET
NO.1175-21-684- 017 of
SAROJINI NAIDU VANITA MAHA VIDYALAYA COLLEGE
under my supervision.

Place: Hyderabad
MISS.ASIMA BEGUM
Date
 DECLARATION

I hereby declare that the project titled A STUDY ON OPERATION

MANAGEMENT WITH SPECIAL REFERENCE TO CHHAYAKERT is the
original work and have been carried out by me as a student of BBA
SAROJINI NAIDU VANITA MAHA VIDYALAYA COLLEGE, Hyderabad
(Osmania University) and submitted for the award of Degree of
Bachelor of Business administration for the academic year 2020-2023.
This project has not been submitted elsewhere for the award of any
degree or diploma.

Place: Hyderabad Date

KOYALKAR DHANASREE
 ACKNOWLEDGMENT

I would like to express my sincere thanks to DR. D. SHOBHANA,

Principal of Sarojini Naidu Vanita Maha Vidyalaya for extending her
support in completing this project. My sincere thanks to faculty,
Department of Commerce Miss ASIMA BEGUM for her guidance,
suggestions and her kind motivation in completing the project. I take
this opportunity to thank one and all who helped me directly or
indirectly for the completion of my project.

KOYALKAR DHANASREE
 ABSTRACT

Operations management encompasses the orchestration, organization, and

utilization of resources to produce goods and services efficiently. It employs a
range of management procedures and techniques to establish the discipline of
operations management. While there are differing perspectives on its definition,
operations management is commonly understood as the domain within an
organization responsible for coordinating operational functions and processes
aimed at transforming raw materials or resources into finished goods and services.

In this context, raw materials are regarded as transformed and transforming

inputs. Transformed input resources undergo conversion in the transformation
process, which may include materials, information, and customers. Conversely,
transforming input resources are those influenced by the transformed input
resources, such as buildings, plants, equipment, and the personnel managing
these processes. These transforming input resources utilize the transformed
inputs to produce finished goods and services for customers.

Despite its significance, implementing operations management in organizations

poses various challenges. Particularly in the construction industry, operations
management faces unique complexities due to the industry's dynamic and
intricate network of units functioning as individual or virtual enterprises.

The construction sector encompasses diverse operations, including residential

housing, commercial housing, industrial projects, and heavy construction.
Additionally, various services are integral to operations management within
construction, such as financial planning consultants, architectural and engineering
firms, design/construction firms, professional construction managers, and facilities
management, among others.
 CONTENTS
1 Introduction
Chapter Title Page No
1 Introduction
1.1 Introduction to 1
project
1.2 Statement of the 2
problem
1.3Importance of the 3
study
1.4Objective of the study 4
1.5Need of the study 4
1.6Research Methodology 5
1.7Limitations of the 6
study
2 Review of literature 7
3 Company profile 13
4 Analysis and 19
interpretations
5 Findings & conclusion of 36
the study
6 suggestions 40
7 questionnaire 41
8 bibliography 45
 CHAPTER-I
INTRODUCTION
 1.1 INTRODUCTION

Workplace Operations Management

Is the management of the processes that transform inputs into the goods and services that add
value for the customer. Consider the ingredients of your breakfast this morning. Unless you live
on a farm and produced them yourself, they passed through a number of different processing
steps between the farmer and your table and were handled by several different organizations.

Every day, you use a multitude of physical objects and a variety of services. Most of the physical
objects have been manufactured and most of the services have been provided by people in
organizations. Just as fish are said to be unaware of the water that surrounds them, most of us
give little thought to the organizational processes that produce these goods and services for our
use. The study of operations deals with how the goods and services that you buy and consume
every day are produced.

The following video shows some of the basic strategic areas in operations management. We will
cover some of these areas in addition to some tools and techniques used in operations
management.

Every organization has an operations function, whether or not it is called ‘operation’. The goal
or purpose of most organizations involves the production of goods and/or services. To do this,
they have to procure resources, convert them into outputs and distribute them to their
intended users. The term operations embrace all the activities required to create and deliver an
organization’s goods or services to its customers or clients.

Within large and complex organizations, operations is usually a major functional area, with
people specifically designated to take responsibility for managing all or part of the
organization’s operations processes. It is an important functional area because it plays a crucial
role in determining how well an organization satisfies its customers. In the case of private-
sector companies, the mission of the operations function is usually expressed in terms of
profits, growth and competitiveness; in public and voluntary organizations, it is often expressed
in terms of providing value for money.
Workplace operations management is the systematic approach to overseeing the processes and
activities within a workplace to ensure optimal efficiency, productivity, and effectiveness. It
encompasses a wide range of functions and responsibilities aimed at streamlining operations,
minimizing waste, and maximizing output. At its core, workplace operations management
involves the strategic allocation and utilization of resources, including human capital,
equipment, materials, and finances, to achieve organizational goals.

This field entails the design, implementation, and continuous improvement of workflows,
procedures, and systems to enhance performance and meet the evolving needs of the
organization. Key areas of focus include inventory management, supply chain
optimization, quality control, and risk mitigation. Workplace operations managers
are tasked with coordinating various departments, teams, and stakeholders to
ensure smooth operations and seamless collaboration.
Effective workplace operations management requires strong leadership, analytical
skills, and the ability to make data-driven decisions. It involves identifying
inefficiencies, bottlenecks, and areas for improvement through process analysis
and performance metrics. By implementing best practices and leveraging
technology and innovation, organizations can enhance their competitive advantage
and adapt to changing market dynamics.

Furthermore, workplace operations management plays a crucial role in ensuring

compliance with regulations, standards, and industry practices, particularly in
sectors such as manufacturing, healthcare, and logistics. By prioritizing safety,
sustainability, and ethical considerations, operations managers contribute to the
long-term success and reputation of the organization.

In today's rapidly changing business landscape, workplace operations management

is increasingly focused on agility, flexibility, and resilience. This includes
embracing digital transformation, adopting lean principles, and fostering a culture
of continuous improvement and learning. By empowering employees, promoting
collaboration, and embracing change, organizations can effectively navigate
challenges and seize opportunities for growth.

Overall, workplace operations management is a multifaceted discipline that is

essential for driving organizational performance, enhancing customer satisfaction,
and achieving sustainable success in today's dynamic and competitive marketplace.
Through strategic planning, efficient resource management, and a commitment to
excellence, operations managers play a pivotal role in shaping the future of work
and driving positive outcomes for businesses and stakeholders alike.
1.2 Statement of the problem
"In workplaces, managing operations can be tricky. Sometimes, tasks don't get
done efficiently, resources aren't used well, or there are issues with quality. This
can lead to delays, mistakes, and unhappy employees. We need to find ways to
make things run smoother, use resources better, and keep everyone happy and
productive."
"In online stores, it's often hard to predict how much of each product to have in
stock, causing issues like running out of items customers want or having too much
of things they don't. This can lead to unhappy customers, lost sales, and wasted
money. Also, dealing with suppliers and making sure they deliver on time can be
tricky. We need to find better ways to forecast what customers will buy, manage
our inventory smarter, and work better with suppliers to keep customers happy
and costs down." In online shopping, Supply Chain Management means making
sure everything gets from the manufacturer to your doorstep smoothly. It involves
planning how much to make or buy, keeping track of inventory, and working with
suppliers to make sure everything arrives on time. Good Supply Chain
Management means fewer delays, better choices for customers, and less wasted
money."

In online shops, sometimes we don't know how much of each thing to have. This
causes problems like running out of stuff customers want or having too much of
things they don't. Then, customers get upset, we lose sales, and we waste money.
Also, working with suppliers can be tough because they might not deliver on time.
We need to figure out better ways to guess what customers will buy, keep track of
our stuff better, and work with suppliers to make sure everything runs smoothly
and keeps customers happy while saving money.
1.3 Importance of workplace operation management

1. Resource Allocation: Operations managers are responsible for allocating resources such
as manpower, materials, equipment, and finances efficiently to support the organization's
objectives. This involves identifying needs, budgeting, and optimizing resource utilization.
2. Process Improvement: Operations managers continuously analyze existing processes to
identify inefficiencies, bottlenecks, and areas for improvement. They implement strategies,
methodologies, and tools to streamline workflows, reduce waste, and enhance productivity.
3. Quality Control: Ensuring product or service quality is a crucial responsibility of
operations management. Operations managers establish quality standards, implement quality
control measures, and monitor processes to ensure that products or services meet or exceed
customer expectations.
4. Supply Chain Management: Operations managers oversee the entire supply chain
process, from sourcing raw materials to delivering finished products or services to customers.
They collaborate with suppliers, manage inventory levels, and optimize logistics to ensure
smooth supply chain operations.
5. Inventory Management: Operations managers are responsible for managing inventory
levels to meet demand while minimizing holding costs and stockouts. They develop inventory
strategies, track inventory levels, and implement systems for inventory control and optimization.

1,4 Objective of study

1. Identify key challenges faced by organizations in managing workplace operations.

2. Assess the effectiveness of current operational processes and workflows.
3. Evaluate the impact of workplace culture and environment on operational efficiency.
4. Explore strategies for optimizing resource allocation and utilization in the workplace.
5. Investigate methods for improving quality control and ensuring customer satisfaction.
6. Analyze the role of technology in enhancing workplace operations and productivity.
7. Examine the importance of employee training and development in operational
excellence.
8. Investigate best practices for risk management and contingency planning in the
workplace.
9. Explore ways to promote collaboration and communication across departments and
teams.
10. Propose recommendations for enhancing workplace operations to achieve
organizational goals.

1.5 NEED OF THE STUDY

 Understanding operational inefficiencies to streamline processes and enhance
productivity.
 Identifying cost-saving opportunities through optimized resource allocation and waste
reduction.
 Ensuring consistent quality standards to improve customer satisfaction and loyalty.
 Mitigating risks and disruptions to ensure business continuity and resilience.
 Empowering strategic decision-making by aligning operations with organizational goals.
 Boosting employee engagement and morale through a culture of continuous
improvement.
 Gaining a competitive edge by delivering products or services more efficiently than
competitors.
 Adapting to market changes and technological advancements to stay ahead in the
industry.
 Contributing to sustainability efforts by minimizing environmental impact and promoting
responsible practices.
 Enhancing overall organizational performance and profitability through effective
operations management.

1.6
 Literature Review: Review existing literature to understand key concepts, theories, and
previous research findings related to workplace operations management.
 Research Design: Determine the research approach (qualitative, quantitative, or mixed
methods), data collection methods (surveys, interviews, observations), and sampling strategy
(random, purposive, convenience).
 Data Collection: Collect data from relevant sources such as employees, managers, and
organizational records using chosen methods and instruments.
 Data Analysis: Analyze the collected data using appropriate techniques such as statistical
analysis, thematic coding, or content analysis to identify patterns, themes, and insights related
to workplace operations management.
 Findings Interpretation: Interpret the findings of the analysis in the context of existing
literature and theoretical frameworks, drawing conclusions and implications for workplace
operations management.
 Discussion: Discuss the implications of the findings, limitations of the study, and areas
for future research in the field of workplace operations management.
 Recommendations: Provide recommendations for organizations to improve workplace
operations based on the research findings and insights.
 Conclusion: Summarize the key findings and contributions of the study to the field of
workplace operations management.
 References: Cite all sources used in the study to acknowledge existing research and
support the validity of findings.
 Appendices: Include any supplementary materials such as interview transcripts, survey
questionnaires, or data analysis outputs for transparency and reproducibility.

1.7 LIMITATION OHF THE STUDY

Limited sample size may affect generalizability to diverse workplace settings.
Reliance on self-reported data could introduce response bias or inaccuracies.
Time constraints may limit the depth of analysis or scope of the study
External factors such as economic conditions or industry-specific trends may influence study
outcomes.
Difficulty in measuring intangible factors like workplace culture or employee morale accurately.

CHAPTER-II
REVIEW OF LITERATURE

2.1 LITERATURE REVIEW

The literature review for Workplace Operations Management typically encompasses a

comprehensive examination of existing scholarly articles, books, and other relevant sources on
topics related to operations management, workplace efficiency, organizational behavior, and
related fields. Here's an outline for a literature review on Workplace Operations Management:

1.Introduction to Workplace Operations Management:

• Define workplace operations management and its significance in organizational
performance.
• Highlight the importance of optimizing workplace processes and resources for efficiency
and effectiveness.

2. Theoretical Frameworks and Models:

• Review key theoretical frameworks and models relevant to workplace operations
management, such as Lean Management, Six Sigma, Total Quality Management (TQM), and
Operations Research.
• Discuss how these frameworks inform strategies for improving workplace operations.

3. Workplace Process Optimization:

• Explore literature on methods and techniques for optimizing workplace processes,
including process mapping, workflow analysis, and performance measurement.
• Discuss best practices for streamlining operations and eliminating inefficiencies.

4.Resource Allocation and Utilization:

• Examine research on effective resource allocation and utilization in the workplace,
including human resources, finances, and technology.
• Discuss strategies for maximizing the productivity and efficiency of resources.
4. Workplace Culture and Environment:
• Investigate the impact of workplace culture and environment on operations
management, including organizational structure, leadership styles, and employee engagement.
• Explore how a positive workplace culture can enhance productivity and performance.
5. Quality Management and Continuous Improvement:
• Review literature on quality management principles and practices, such as quality
control, quality assurance, and continuous improvement.
• Discuss how organizations can implement quality management strategies to enhance
workplace operations.
6. Technology and Innovation in Operations Management:
• Examine the role of technology and innovation in improving workplace operations,
including the use of automation, data analytics, and digital technologies.
• Discuss emerging trends and advancements in technology that impact operations
management.
7. Employee Training and Development:
• Explore research on the importance of employee training and development in enhancing
workplace operations, including skills development, cross-training, and leadership development
programs.
• Discuss how investing in employee development can lead to improved performance and
efficiency.
8. Challenges and Opportunities:
• Identify common challenges faced by organizations in managing workplace operations,
such as resistance to change, communication barriers, and resource constraints.
• Discuss potential opportunities for innovation and improvement in workplace operations
management.
9. Conclusion:
• Summarize key findings from the literature review.
• Highlight gaps in existing research and areas for further investigation.
• Provide insights into the importance of workplace operations management for
organizational success.

The functions of Workplace Operations Management encompass a variety of tasks and

responsibilities aimed at ensuring the smooth functioning and efficiency of organizational
operations. Here are some key functions:
1. Process Improvement: Identifying inefficiencies in existing processes and implementing
strategies to streamline workflows, reduce waste, and enhance productivity.
2. Resource Allocation: Allocating resources such as manpower, materials, equipment, and
finances effectively to support organizational objectives and meet operational demands.
3. Quality Control: Establishing and maintaining quality standards, implementing quality
control measures, and monitoring processes to ensure products or services meet or exceed
customer expectations.
4. Inventory Management: Managing inventory levels, tracking stock movements, and
optimizing inventory control processes to meet demand while minimizing holding costs and
stockouts.
5. Supply Chain Management: Overseeing the entire supply chain process, from sourcing
raw materials to delivering finished products or services to customers, and collaborating with
suppliers to ensure smooth supply chain operations.

CHAPTER-III
COMPANY PROFILE
 CHAPTER – III
COMPANY PROFILE

INTRODUCTION TO CHHAYAKART AN E-COMMERCE PLATFORM

**Empowering Communities through Entrepreneurship: The CHHAYA KART Initiative**

In the heartlands of India, where self-help groups, women entrepreneurs, and

small-scale rural businesses thrive, a beacon of hope shines bright – CHHAYAKART.
Established as an Indian social enterprise, CHHAYAKART is on a mission to
transform lives and uplift communities through entrepreneurship.

**A Platform for Progress: **

At the core of CHHAYA KART lies an innovative online platform, seamlessly

connecting local artisans and producers with customers nationwide. This digital
marketplace serves as a lifeline for self-help groups and rural businesses, offering
them a robust and scalable platform to showcase their unique offerings.

**Celebrating India's Rich Heritage: **

CHHAYA KART takes immense pride in curating a diverse range of authentic Indian
products, sourced directly from the hands of skilled artisans and women
entrepreneurs. From intricately handcrafted textiles to traditional handicrafts,
each item tells a story of India's rich cultural heritage and craftsmanship.
**Empowering Entrepreneurial Spirit: **

More than just a marketplace, CHHAYA KART acts as a catalyst for

entrepreneurship, empowering self-help groups, women entrepreneurs, and rural
businesses to scale new heights. Through tailored support and resources,
CHHAYAKART nurtures the entrepreneurial spirit within these communities,
fostering innovation and growth.

**A Trusted Partner in Progress: **

CHHAYA KART stands shoulder to shoulder with its partners, serving as a trusted
ally on their journey towards success. Committed to meeting the unique needs of
each seller, CHHAYA KART provides personalized assistance, guidance, and
resources to support their business growth and development.

**Driving Economic Empowerment: **

Beyond profits, CHHAYA KART is driven by a deep-rooted commitment to driving

economic empowerment and community development in rural and underserved
areas of India. By creating opportunities for income generation and sustainable
livelihoods, CHHAYA KART is laying the foundation for a brighter and more
prosperous future.
**Joining Hands for Change: **

In a world where every purchase has the power to make a difference, CHHAYA
KART invites customers to join hands in supporting local artisans and rural
communities. With every transaction, they not only acquire exquisite Indian
products but also contribute towards the socio-economic upliftment of the
communities behind them.

**Facilitating Financial Inclusion: Uniting Communities with Banking

Partnerships**

In our relentless pursuit of empowering individuals and fostering financial

inclusion, our company has forged strategic partnerships with leading financial
institutions, including State Bank of India (SBI), AU Bank, IndusInd Bank, and Bank
of Baroda. Through these esteemed alliances, we are proud to offer accessible
loan facilities to those in need, facilitating their journey towards financial stability
and prosperity.

**Empowering Dreams with Loans: **

At the heart of our mission lies a commitment to extending a helping hand to

those facing financial constraints. Through our partnerships with renowned banks,
we provide individuals with access to a wide array of loan options tailored to their
diverse needs. Whether it's fulfilling personal aspirations, financing education, or
supporting entrepreneurial endeavors, our loan offerings are designed to
empower dreams and turn aspirations into reality.
**Unlocking Discounts with Banking Synergy: **

To further incentivize the use of banking services and promote financial literacy,
we offer exclusive discounts and benefits to individuals who choose to transact
through our partnered banks. By leveraging the synergies between our company
and esteemed banking institutions, customers can unlock substantial discounts
and rewards, making their financial transactions not only convenient but also
rewarding.

**Promoting Financial Literacy: **

Beyond offering loans and discounts, our collaboration with leading banks serves
as a catalyst for promoting financial literacy and awareness among individuals.
Through educational initiatives, workshops, and outreach programs, we strive to
empower people with the knowledge and skills needed to make informed
financial decisions, thereby fostering a culture of financial responsibility and
empowerment.

**Building Stronger Communities: **

By bridging the gap between individuals and banking services, our partnerships
contribute to building stronger and more resilient communities. Access to
affordable loans not only empowers individuals to pursue their goals but also
stimulates economic growth and development at the grassroots level. Through
our collective efforts, we are laying the foundation for inclusive and sustainable
prosperity, one community at a time.

**Join Us on the Journey:**

As we continue to expand our network of banking partnerships and extend the
reach of our loan offerings, we invite individuals from all walks of life to join us on
this transformative journey towards financial empowerment. Together, let us
break down barriers, unlock opportunities, and pave the way for a brighter and
more prosperous future for all.

In essence, CHHAYA KART is more than just a marketplace – it is a beacon of hope,

a catalyst for change, and a testament to the transformative power of
entrepreneurship. Together, let us embark on a journey of empowerment and
prosperity, one community at a time, with CHHAYAKART leading the way.