Table of Rating with Sub-elements and Explanations:

Secondary Rating
Activity Description (1-5) Explanation

Procurement involves the process of identifying suitable

suppliers, negotiating favorable contracts, and
Sourcing suppliers, managing supplier relationships. A rating of 4 indicates
Procurement negotiating contracts 4 effective procurement practices.

This sub-element assesses the effectiveness of

Supplier identification identifying and selecting reliable suppliers based on
and selection 4 factors such as quality, cost, and reliability.

This sub-element evaluates the ability to negotiate

Contract negotiation contracts that are beneficial to the company and
and management 4 effectively manage contractual agreements.

This sub-element examines how well the company

Supplier relationship manages relationships with its suppliers, fostering
management 4 collaboration and addressing any issues.

Technology development encompasses research,

design, and innovation to create new products and
Technology Product design, improve manufacturing processes. A rating of 5 reflects
Development process innovation 5 excellence in this area.

This sub-element evaluates the investment in research

Research and and development activities to drive innovation and
development 5 develop new technologies or products.

This sub-element assesses the effectiveness of product

design processes in creating innovative and market-
Product design 5 leading products.

This sub-element examines the implementation of

process improvement initiatives to enhance efficiency
Process improvement 5 and quality in manufacturing processes.

Human resource management involves recruiting,

Recruitment, training, training, and evaluating employees to ensure optimal
Human Resource performance performance. A rating of 3 indicates average
Management evaluation 3 performance in this area.
Secondary Rating
Activity Description (1-5) Explanation

This sub-element evaluates the effectiveness of

recruitment processes in attracting and selecting
qualified candidates for various roles within the
Recruitment 3 organization.

This sub-element assesses the adequacy and

effectiveness of training programs to develop
Training 3 employees' skills and competencies.

This sub-element examines the performance evaluation

Performance processes to assess employees' performance and
evaluation 3 provide feedback for improvement.

This sub-element evaluates the management of

employee relations, including communication, conflict
Employee relations 3 resolution, and employee satisfaction initiatives.

Firm infrastructure includes strategic planning, financial

management, accounting, legal, and administrative
Firm Strategic planning, functions. A rating of 4 indicates above-average
Infrastructure finance, accounting 4 performance in this area.

This sub-element assesses the effectiveness of strategic

planning processes in setting clear goals and strategies
Strategic planning 4 to guide the organization's growth and development.

This sub-element evaluates the management of

Financial financial resources, including budgeting, investment
management 4 decisions, and financial risk management.

This sub-element examines the accuracy and timeliness

Accounting and of financial reporting and compliance with accounting
reporting 4 standards and regulations.

This sub-element assesses the company's compliance

- Legal and regulatory with legal and regulatory requirements relevant to its
compliance 4 operations, products, and services.

- Administrative 4 This sub-element evaluates the efficiency and

support effectiveness of administrative support functions such
as documentation, record-keeping, and office
Secondary Rating
Activity Description (1-5) Explanation

management.

Product Category Description

Biscuits filled with flavored cream, such as vanilla, strawberry, or
Cream Biscuits chocolate, a favorite among children
Plain biscuits enriched with glucose, often consumed as a tea-time
Glucose Biscuits snack or with milk
Light, crispy biscuits with a hint of sweetness, commonly enjoyed with
Marie Biscuits tea or coffee
Chocolate Chip
Biscuits Biscuits studded with chocolate chips for a delightful treat
Biscuits flavored with coconut flakes or essence, offering a tropical
Coconut Biscuits twist
Rich and buttery biscuits with a crumbly texture, perfect for indulgent
Shortbread Biscuits snacking
Biscuits made with oats for added fiber and nutrition, appealing to
Oat Biscuits health-conscious consumers
Biscuits with dried fruit pieces, such as raisins or apricots, for a fruity
Fruit Biscuits burst of flavor
Slightly sweet biscuits with a wholesome flavor, often enjoyed as a
Digestive Biscuits digestive aid or with tea/coffee
Whole Wheat Biscuits made with whole wheat flour for a healthier option, appealing
Biscuits to health-conscious consumers

Aspect Examples Products / Services / Practices Sub-elements

Inbound Establishing long-term supplier Procurement of raw materials: - Supplier identification
Logistics relationships; Implementing just- Wheat flour, sugar, cocoa powder, and selection
 Aspect Examples
in-time inventory systems
Investing in state-of-the-art
baking and shaping equipment;
Implementing stringent quality
Operations control measures
Partnering with reputable
logistics providers; Optimizing
Outbound transportation routes and
Logistics distribution channels
Launching targeted advertising
campaigns, Engaging with
Marketing consumers through contests, and
and Sales sampling events
Establishing a dedicated
customer service team;
Implementing a customer-centric
Service approach
Negotiating contracts with
suppliers; Investing in research
Support and development for new
Activities products
Products / Services / Practices Sub-elements
- Contract negotiation
and management
- Supplier relationship
flavourings, etc. management
- Equipment maintenance
and optimization
Biscuit production: Various types - Quality control and
include sandwich creams, chocolate- assurance
filled biscuits, wafer sticks, etc. - Process optimization
- Transportation
management - Inventory
Delivery of packaged biscuits to management
retailers, wholesalers, and - Distribution network
distribution centres optimization
Promotional bundles, seasonal - Advertising and
flavours, loyalty programs promotion - Consumer
engagement and
feedback
- Brand management
Customer support hotline, online - Customer inquiry
chat support, warranty services handling - Complaint
resolution
- Feedback collection
and analysis
- Supplier contract
management
Sustainable sourcing options, - Research and
ongoing training programs for development
employees, implementation of - Employee training and
quality assurance systems development